community volunteer transportation
Community Volunteer Transportation Company (CVTC) is a 501(c)(3) non-profit that coordinates no-fee volunteer driver rides for Monadnock Region (NH) residents lacking transportation access, using its TripList portal to match volunteer drivers with riders needing medical, grocery, and essential trips.
- Company typePrivate
- Founded2008
- HeadquartersPeterborough, United States
- Headcount—
- GTM typeB2C
- OfferingServices
What community volunteer transportation does
Community Volunteer Transportation Company (CVTC) is a 501(c)(3) non-profit organization founded in 2008 that operates a volunteer driver transportation program for residents of the Monadnock Region in southern New Hampshire. The organization coordinates no-fee rides for community members who lack transportation access due to age, ability, economic circumstances, or other limiting factors. Service requests cover non-emergency medical and social service appointments, grocery shopping, pharmacy, bank, and post office trips. CVTC serves 36 towns across Cheshire and Hillsborough Counties, with destinations extending within a roughly two-hour radius including Concord, Manchester, Portsmouth, West Lebanon/White River Junction, Springfield MA, and the Boston metro area.
The operational backbone is TripList, a proprietary web-based trip management platform developed with Consensus Technology. Transportation Coordinators use TripList to register riders, capture ride requests, and track driver miles and donated time, while volunteer drivers access the portal via username and password to self-select rides matching their availability and preferences. The system generates monthly mileage logs for driver reimbursement at $0.56 per mile. Riders request rides by phone with at least five business days' notice.
CVTC's revenue model is donation-based, with no fees charged to riders. Funding is sourced from individual and business donations (tax-deductible under Tax ID 26-2838428), municipal contributions, the NH Department of Transportation, Monadnock United Way, and the NH Charitable Foundation (which has also funded strategic planning facilitation). The organization is governed by a Board of Directors and maintains Title VI Civil Rights and ADA/Section 504 compliance. Allan Gillis became Executive Director in September 2024 following Ellen Avery's retirement. Recent operational scale includes roughly 289-309 riders served per year, 60-85 active volunteer drivers, and 91,000-97,000 miles logged annually.
community volunteer transportation firmographics
Firmographics- Name
- community volunteer transportation
- Legal name
- Community Volunteer Transportation Company
- Website
- https://cvtc-nh.org
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Short description
- Community Volunteer Transportation Company (CVTC) is a 501(c)(3) non-profit that coordinates no-fee volunteer driver rides for Monadnock Region (NH) residents lacking transportation access, using its TripList portal to match volunteer drivers with riders needing medical, grocery, and essential trips.
- Ownership category
- akta.pro rank
community volunteer transportation industry classification
Industry- Product category
- Community Transportation Services
- NAICS
- Special Needs Transportation (485991)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Volunteer Driver & Community Transportation Programs (TLAFAKAH)
- akta.pro secondary industries
- Transportation & Errands (Non-Emergency) (HLADAGAF), Special Needs & Senior Transportation Services (TLAFAKAI), Non-Emergency Medical Transportation (NEMT) (HSABAOAA)
Keywords
Where community volunteer transportation is headquartered
LocationHeadquarters
- HQ city
- Peterborough
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
community volunteer transportation business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure
Revenue model
- Donations: CVTC operates as a 501(c)(3) non-profit organization. The primary revenue stream is donations from individuals and businesses. Donations are tax deductible (Tax ID: 26-2838428).
- Municipal and Funder Support: Receives support from municipalities and various funders as shown in their funder acknowledgments. NH Department of Transportation provides program support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free transportation service - no fee |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
community volunteer transportation product offering
Product offeringCore offering
Community Volunteer Transportation Company (CVTC) coordinates no-fee rides through volunteer drivers and wheelchair-van providers for community members in the 36-town Monadnock Region of New Hampshire who lack transportation access due to age, ability, economic situation, or other circumstances. Rides are scheduled by phone with a Transportation Coordinator and matched to volunteer drivers through the proprietary TripList web portal, with drivers reimbursed at $0.56 per mile. Destinations include non-emergency medical and social service appointments, grocery stores, pharmacies, banks, and post offices within roughly a two-hour radius of the region.
Product overview
CVTC operates a volunteer driver transportation program that coordinates no-fee rides for community members in the Monadnock Region of New Hampshire. The core offering is the Volunteer Driver Program, which uses a proprietary trip management system called TripList to match volunteer drivers with riders needing transportation to medical appointments, grocery stores, pharmacies, banks, and post offices. Services are free to riders though donations are welcome, and the organization relies on volunteer drivers who use their own vehicles and receive mileage reimbursement.
Differentiator
Problem solved
Functional benefit
Brands
- TripList: Proprietary web-based trip management portal used by drivers to select rides and track mileage for reimbursement.
Products and services
- CVTC Volunteer Driver Program A no-fee volunteer transportation service that connects volunteer drivers using their own personal vehicles with community members in the Monadnock Region of New Hampshire who lack transportation access due to age, ability, economic situation, or other limiting circumstances. Riders request rides by calling the Transportation Coordinator at least five business days in advance; rides are matched to drivers through the TripList portal. Service covers non-emergency medical and social service appointments, grocery shopping, pharmacy, bank, and post office trips within a roughly two-hour radius of the region (including Concord, Manchester, Portsmouth, West Lebanon/White River Junction, Springfield MA, and Boston metro MA). Volunteer drivers are reimbursed at $0.56 per mile.
Quantifiable outcome
- 90% of riders agreed they are able to maintain, regain, or attain their independence because of CVTC
- +6 more outcomes
Companies that use community volunteer transportation
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
community volunteer transportation technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
community volunteer transportation partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- NH Department of TransportationcorePrimary funding and regulatory partner. CVTC receives operating support through NHDOT programs. NH DOT also funds Regional Coordinating Councils for Community Transportation.
- Monadnock Community HospitalcoreLocal hospital partnership for health transportation access. Hospital is also listed as a funder/supporter.
- Cheshire Medical CentercoreListed as a funder and community partner supporting transportation for healthcare access.
- NH Center for NonprofitsminorAwarded CVTC the 2017 Healthy Community Impact Award; provides nonprofit resources and support.
- Volunteer NHminorAwarded CVTC the Spirit of New Hampshire Award 2017; supports volunteer driver programs statewide.
- Home Healthcare, Hospice & Community Services (HCS)coreHCS provides alternative transportation services for Keene residents (Friendly Bus and City Express). CVTC coordinates with HCS for complementary coverage.
- Monadnock RSVP and Volunteer CenterminorCommunity partner for volunteer recruitment and coordination.
- Southwest Region Planning Commission (SWRPC)coreFacilitates regional transportation coordination through the Monadnock RCC.
- NH State Coordinating Council for Community Transportation (SCC)coreCVTC Executive Director appointed to serve on SCC; coordinates statewide transportation planning.
- Monadnock Regional Council for Community Transportation (MRCC)coreRegional coordinating council for community transportation in the Monadnock region.
- Monadnock Family ServicesminorHuman services partner referring clients who need transportation assistance.
- Monadnock Developmental Services (MDS)minorHuman services partner referring clients who need transportation assistance.
- Keep NH MovingminorCVTC is a proud member of Keep NH Moving, the official NH transportation resource directory.
Scale indicators8 records
Recent moves10 records
Expansion highlights3 records
community volunteer transportation competitors and assessment
Company assessmentDirect peers
- ITN America (Independent Transportation Network): ITN America is the closest national comparable — a non-profit volunteer-driver ride program for older adults that originated the model CVTC mirrors. Both deliver door-through-door service using volunteer drivers reimbursed by the mile, and both serve older/special-needs populations outside of fixed-route transit.
- Ride Connection: Ride Connection is a Portland, Oregon-based non-profit that coordinates volunteer drivers and community transportation for older adults and people with disabilities across a multi-county region — same volunteer-driver, no-fee model and same target population as CVTC, with a similar partnership-based operating model.
- Shepherd's Centers of America: A national network of interfaith community-based organizations that provide volunteer transportation, errands assistance, and other support services to older adults in their homes. Many affiliated Shepherd's Centers operate volunteer driver programs structurally identical to CVTC.
Broad incumbents
- Easterseals (Transportation Programs): Easterseals operates a national portfolio of disability and aging services including volunteer and non-emergency transportation programs. While much larger and broader in scope than CVTC, it competes for the same donor and grant dollars and serves overlapping special-needs and senior populations.
- Lyft Healthcare (Lyft Concierge): Lyft Healthcare provides managed NEMT and on-demand rides for older adults and patients through healthcare partnerships. It competes for the same medical-appointment ride demand CVTC serves but offers tech-driven, paid-driver service at national scale.
- Modivcare (formerly LogistiCare): Modivcare is the largest U.S. broker of non-emergency medical transportation, contracting with state Medicaid programs and managed-care plans. It competes for the same NEMT Medicaid-funded demand CVTC serves in NH but operates at vastly larger scale with paid drivers and brokered networks.
Emerging players
- GoGoGrandparent: GoGoGrandparent provides on-demand rides for older adults by brokering Uber and Lyft with human oversight and concierge service. It overlaps with CVTC's target population and use case (medical/errand trips for non-drivers) but uses a tech-mediated, paid-driver model rather than volunteers.
Regional players
- Home Healthcare, Hospice & Community Services (HCS): HCS operates Friendly Bus and City Express public bus service for Keene-area residents — directly cited by CVTC as a complementary service that handles Keene city limits. Closest regional peer in the same New Hampshire geography and the same senior/disabled population.
Others
- Catholic Charities (Transportation Programs): Many Catholic Charities agencies operate volunteer driver transportation programs for seniors and low-income residents, often funded by similar municipal and foundation sources. They are ecosystem peers that compete for the same donor pool and serve similar clients.
- VolunteerMatch / Points of Light: National volunteer infrastructure organizations that support volunteer recruitment for programs like CVTC. CVTC partners with Monadnock RSVP, an affiliate of this network. They are enabling peers rather than direct competitors but shape the volunteer supply chain CVTC depends on.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
community volunteer transportation social profiles
Digital presencecommunity volunteer transportation financial estimates
Financial estimateRevenue estimate
Valuation estimate
community volunteer transportation leadership team
Management profileNumber of profiles
Profiles1 record
community volunteer transportation funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
community volunteer transportation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about community volunteer transportation
What does community volunteer transportation do?
Community Volunteer Transportation Company (CVTC) coordinates no-fee rides through volunteer drivers and wheelchair-van providers for community members in the 36-town Monadnock Region of New Hampshire who lack transportation access due to age, ability, economic situation, or other circumstances. Rides are scheduled by phone with a Transportation Coordinator and matched to volunteer drivers through the proprietary TripList web portal, with drivers reimbursed at $0.56 per mile. Destinations include non-emergency medical and social service appointments, grocery stores, pharmacies, banks, and post offices within roughly a two-hour radius of the region.
Is community volunteer transportation a public or private company?
community volunteer transportation is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was community volunteer transportation founded?
community volunteer transportation was founded in 2008.
Where is community volunteer transportation based?
community volunteer transportation is headquartered in Peterborough, United States, in the North America region.
How does community volunteer transportation make money?
Two revenue lines are on record. Donations are the primary driver. The others are municipal and Funder Support.
Who are community volunteer transportation's main competitors?
Direct peers on record are ITN America (Independent Transportation Network), Ride Connection and Shepherd's Centers of America. Broad incumbents are Easterseals (Transportation Programs), Lyft Healthcare (Lyft Concierge) and Modivcare (formerly LogistiCare). GoGoGrandparent is listed as an emerging player. Home Healthcare, Hospice & Community Services (HCS) is listed as a regional player. Others are Catholic Charities (Transportation Programs) and VolunteerMatch / Points of Light.
Does community volunteer transportation have an API?
No public API is recorded for community volunteer transportation.
What industry is community volunteer transportation in?
community volunteer transportation's product category is Community Transportation Services. Its primary akta.pro industry code is TLAFAKAH, Volunteer Driver & Community Transportation Programs, with a secondary code of HLADAGAF, Transportation & Errands (Non-Emergency). Its NAICS code is 485991 and its SIC code is 4700.