dgs

Name

dgs

Legal name

Department of Government Services

Website

https://dgs.vic.gov.au

Company type

Public

Founded year

2023

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Distribution channels5 records

Marketing channels6 records

Core offering

DGS operates and maintains the central digital platforms and mobile applications that Victorian residents and businesses use to access state government services. It delivers the Service Victoria app as a one-stop gateway for permits, licences, registrations and benefits, runs engagement and grant platforms such as Engage Victoria and the WoVG Grants Centre, manages public-registry services including Births, Deaths and Marriages Victoria and the Working with Children Check, and supports procurement through Buying for Victoria. All services are funded by state government appropriations and provided free at point of use to citizens.

Product overview

The Department of Government Services (DGS) is a Victorian Government department that brings together government services to improve Victorians' experience of interacting with government. It operates a portfolio of digital platforms and citizen-facing services rather than a single unified product. The core digital products include: Service Victoria (citizen mobile app with 130+ government services), Engage Victoria (digital public consultation platform), Single Digital Presence (government website standardisation program), Digital Guides (digital best practice standards for the VPS), and DataVic (open data portal). DGS also operates the WoVG Grants Centre, Buying for Victoria procurement platform, Connecting Victoria infrastructure initiative, and manages critical registries including Births Deaths and Marriages Victoria, Consumer Affairs Victoria, and the Public Record Office Victoria. A mobile app ecosystem includes apps such as VicEmergency, Public Transport Victoria, Service Victoria, and various field guide apps. The department also provides the Working with Children Check screening service and council support through Local Government Victoria.

Differentiator

Problem solved

Functional benefit

Products and services

• Service Victoria A mobile application and digital platform that provides Victorian residents with a single gateway to access state-government services including permits, licences, registrations, payments and information.
• Engage Victoria An online consultation platform that enables Victorian residents to have their say on government policies, projects and initiatives through surveys, forums and submissions.
• Single Digital Presence (SDP) A Drupal-based shared web content platform that powers vic.gov.au and Victorian Government agency websites, providing a consistent look, feel and search experience across agencies.
• DataVic An open-data platform providing Victorian Government datasets for public access, transparency and reuse by researchers, businesses and developers.
• Digital Guides A capability that provides digital service standards, guidance and best-practice resources to Victorian Government agencies for designing and delivering consistent digital services.
• Buying for Victoria A centralised procurement platform operated for the whole of the Victorian Government, enabling buyers and suppliers to transact under shared procurement arrangements.
• Connecting Victoria A program that connects Victorian businesses and workers with government procurement opportunities, local jobs and skills programs.
• WoVG Grants Centre A central hub publishing grant opportunities available across the Victorian Government, allowing Victorian organisations and individuals to search and apply for funding.
• Working with Children Check A mandatory screening check administered for individuals in Victoria who work with or near children, providing a card-based clearance required for relevant roles.
• VicEmergency An official emergency-warning mobile application providing Victorian residents with real-time information about incidents such as bushfires, floods, storms and other emergencies.
• Public Transport Victoria A mobile application providing Victorians with real-time public transport journey planning, ticketing and service alerts across the state's bus, train and tram network.
• Boating Vic A mobile application providing Victorian recreational boaters with safety information, registration and licensing services and access to maritime information.
• GoFishVic A mobile application supporting recreational fishing in Victoria with information on bag limits, fishing rules, regulations and licensing.
• Field Guide to Victorian Fauna A mobile application providing a field reference to Victoria's native wildlife species, including descriptions, images and conservation status.
• Births, Deaths and Marriages Victoria The official registry of births, deaths and marriages in Victoria, providing registration services and certified certificate issuance to the public.
• Consumer Affairs Victoria The Victorian Government regulator responsible for consumer protection, business registrations and residential tenancy matters, providing advice and dispute resolution to consumers and businesses.
• Public Record Office Victoria The state's archival authority, responsible for preserving and providing public access to historical Victorian Government records.
• Local Government Victoria A division within DGS responsible for the Victorian Government's relationship with the state's 79 local councils, supporting local government policy, funding and operations.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure provider hosting Victorian Government contact forms and data storage on Microsoft Azure infrastructure in Sydney, Australia, providing the underlying technical platform for government digital services
• DrupalcoreTechnology or IntegrationWeb content management system used to administer government enquiry forms on vic.gov.au, providing the platform for digital citizen-government interactions
• Service VictoriacoreTechnology or IntegrationDigital service platform owned by DGS providing renewal, registration and reporting services for driver licences, vehicle/boat rego, Sick Pay Guarantee, and Working with Children Check - primary citizen-facing service channel
• Consumer Affairs VictoriacoreTechnology or IntegrationAgency under DGS providing rights and responsibilities information for housing, property, clubs, fundraising, licensing and registration
• Births, Deaths and Marriages VictoriacoreTechnology or IntegrationAgency managing birth and death certificates and marriage registrations, operating under DGS
• Public Record Office VictoriacoreTechnology or IntegrationArchive service for state and local government records in Victoria, operating under DGS

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Service NSW: The NSW state government's near-identical digital services portal offering licences, registrations, and government service access via mobile app and web. Operates essentially the same citizen-facing model as Service Victoria, making it the closest direct peer.
• NSW Department of Customer Service: Parent department of Service NSW, structurally analogous to DGS in combining digital services delivery with consumer affairs regulation. Direct counterpart in another Australian state jurisdiction.
• Service Tasmania: Tasmanian government's equivalent digital service platform offering licences, registrations, and government service access. Directly comparable state-level model with smaller scale.
• Queensland Government Customer and Digital Services: Queensland state government's digital service delivery function for citizens across licences, registrations, and government information - parallel structural peer to DGS at state level.
• MyGov Australia: Australian federal government's central digital portal for accessing government services (Centrelink, Medicare, ATO). Comparable single-gateway citizen service model at federal level.
• Digital Transformation Agency (Australia): Federal agency driving digital transformation across the Australian government. Analogous transformation-focused role, comparable mandate around digital standards and whole-of-government service delivery.
• Government Digital Service (UK - GOV.UK): UK government's GOV.UK team, an internationally recognized pioneer of government digital service delivery with a single-domain citizen portal model directly analogous to vic.gov.au and Service Victoria.
• GovTech Singapore: Singapore's lead government technology agency building citizen-facing digital services and infrastructure with an integrated approach comparable to DGS's mandate across digital platforms and infrastructure.
• Service Canada: Canadian federal government's central access point for government services and benefits, offering a comparable single-portal citizen service model with cross-agency integration.
• US Digital Service: US federal initiative delivering better government services through technology, transformation-focused peer with analogous mission around modernizing citizen-facing government experiences.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VicGovAu
• Facebookfacebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.vic.gov.au%2F

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dgs