clarity ws
Clarity Workplace Solutions is an Australian professional services firm that provides factual investigations, surveillance, and online investigations for workers' compensation and personal injury claims to insurers, self-insured employers, and law firms.
- Company typePrivate
- Founded-
- HeadquartersKew, Australia
- Headcount—
- GTM typeB2B
- OfferingServices
What clarity ws does
Clarity Workplace Solutions Pty Ltd is an Australian professional services firm operating as part of the Clarity+ Group, headquartered in Kew, Victoria. The company provides independent factual investigations, licensed surveillance, and online investigations (social media and desktop database searches) primarily in support of workers' compensation claims and personal injury matters. Its client base comprises self-insured employers, large insurers and claims agents (including EML, Gallagher Bassett, and DXC Technology), and legal firms (including MinterEllison, Russell Kennedy, and Lander Rogers).
The company differentiates through a directly-employed investigator model rather than contractors, supported by senior workers' compensation lawyers (Peter Donegan, Martin Gannoni) who provide ongoing training and quality assurance. Investigators are trained in Applied Suicide Intervention Skills (ASIST) and trauma-informed interviewing, with 43 female investigators available for sensitive matters. Underlying technology includes a web-based case management system with client-customised workflows and reporting templates, a secure video vault for urgent surveillance footage, and specialised social media search reporting tools. The company is B Corp certified (since 2014) and positions itself around a person-centred, empathetic investigation process.
Revenue is generated through quote-based professional services engagements for investigation matters, with pricing varying by case complexity, jurisdiction, and client requirements. Go-to-market is enterprise field sales targeting insurers, self-insurers, and law firms, with dedicated account management and case manager support. The company has expanded its addressable offering through referral partnerships with Your Call (whistleblowing services) and Rely Platform (incident management), both operating under the broader Clarity+ Group ecosystem.
clarity ws firmographics
Firmographics- Name
- clarity ws
- Legal name
- Clarity Workplace Solutions Pty Ltd
- Website
- https://clarityws.com.au
- Company type
- Private
- Operating status
- Operating
- Short description
- Clarity Workplace Solutions is an Australian professional services firm that provides factual investigations, surveillance, and online investigations for workers' compensation and personal injury claims to insurers, self-insured employers, and law firms.
- Ownership category
- akta.pro rank
clarity ws industry classification
Industry- Product category
- Workplace Investigation Services
- NAICS
- Investigation and Security Services (5616), Investigation and Personal Background Check Services (561611)
- akta.pro primary industry
- Work Injury & Workers’ Compensation / Occupational Injury Benefits (BPAIAKAJ)
- akta.pro secondary industry
- Managed Workers’ Compensation (Loss Control, Claims & Return-to-Work Programs) (FSAJAEAH)
Keywords
Where clarity ws is headquartered
LocationHeadquarters
- HQ city
- Kew
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
clarity ws business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Factual Investigations Services: Expert factual investigations on workers' compensation claims for self-insurers, large employers, insurers, and claims agents. Investigations cover areas including initial liability, mental injuries, bullying/harassment, sexual harassment, asbestos/silica diseases, hearing loss, common law, and recovery matters.
- Surveillance Services: Surveillance investigations conducted by licensed private investigators with over ten years of practice management. Includes video surveillance, online investigations, and social media searches conducted in accordance with legal requirements and codes of conduct.
- Online Investigations: Social media search reports and extensive desktop investigations combining business databases to develop full individual profiles. Includes witness location services.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
clarity ws product offering
Product offeringCore offering
Clarity Workplace Solutions provides independent factual investigations for workers' compensation and personal injury matters, including initial liability, mental injuries, bullying and harassment, dust diseases, hearing loss, common law, and recovery matters. It also provides licensed surveillance and online investigations, including social media, desktop-database, and witness-location work, with customized reports and web-based case tracking for clients.
Product overview
Clarity Workplace Solutions offers a suite of workplace investigation services as a unified service offering rather than a software platform. The core portfolio comprises three integrated investigation services: Factual Investigations (workplace and personal injury investigations), Surveillance Services (licensed private investigation and observation), and Online Investigations (social media searches and desktop investigations). For self-insured employers, they provide a tailored service with a web-based case management system. The company also partners with related platforms including Rely (incident management) and Your Call (whistleblowing services), all operating under the Clarity+ Group umbrella.
Differentiator
Problem solved
Functional benefit
Brands
- Rely: An intelligent incident management system that helps organisations prevent, detect and respond to workplace issues and build a safe, respectful and inclusive culture.
Products and services
- Factual Investigations Independent, expert investigations for workers' compensation and personal injury claims, covering initial liability, mental injuries, bullying and harassment, sexual harassment, asbestos and silica diseases, hearing loss, common law, and recovery matters. The service uses a person-centred, trauma-informed approach and a predominantly directly employed investigation team.
- Surveillance Services Licensed private investigators conduct discreet surveillance observations of subjects' activities in accordance with legal requirements and client codes of conduct. The service includes prompt updates and secure video-vault access for urgent footage.
- Online Investigations Social media search reports and extensive desktop investigations use business databases and other online sources to develop individual profiles. The service also supports witness and subject location and can help determine whether surveillance is warranted.
Quantifiable outcome
- Person-centred approach ensures minimal workplace impact while gathering relevant evidence
- +1 more outcomes
Companies that use clarity ws
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
clarity ws technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
clarity ws partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Your CallcoreYour Call is Australia's leading independent ASIC compliant whistleblowing, training and advisory service. Clarity refers clients to Your Call for whistleblowing services, providing a complementary offering for organisations seeking comprehensive workplace compliance solutions.
- Rely PlatformcoreRely is an intelligent incident management system that helps organisations prevent, detect, and respond to workplace issues. Clarity refers clients to Rely for broader incident management needs, complementing their investigation services with proactive culture-building tools.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
clarity ws competitors and assessment
Company assessmentDirect peers
- Probe Group: One of Australia's largest privately owned investigation services providers, offering factual investigations, surveillance, and fraud investigations to insurers, corporates, and government. Directly comparable to Clarity in scope, customer base, and Australian workers' compensation focus.
- Trident Services Australia: Australian provider of investigative, security, and workforce services with a dedicated investigations practice serving insurers, legal firms, and government clients. Comparable to Clarity in enterprise B2B investigations delivery and Australian geographic focus.
- Taskforce Investigations: Australian investigation firm offering factual, surveillance, and online investigations primarily to insurance and legal clients. Comparable specialist positioning to Clarity within the Australian workers' compensation and personal injury market.
- National Investigation Services (NIS): Australian national investigation provider serving insurers, claims managers, and law firms with factual and surveillance services. Comparable in delivery model, customer segments, and workers' compensation vertical focus.
- ICORP Investigations: Australian licensed private investigation firm providing factual, surveillance, and desktop investigations to insurance and legal clients. Comparable mid-size specialist competitor to Clarity in the WC investigations vertical.
- McCallum Disability & Investigation Services: Australian provider of investigation and claims management services focused on workers' compensation, CTP, and insurance matters. Comparable in target customers and the factual investigation workflow they sell into insurers and self-insurers.
Broad incumbents
- KordaMentha Forensic: Australian advisory firm with a forensic and investigations practice serving insurers, corporates, and government. Overlaps with Clarity in workers' compensation claims investigations and insurance client base, but operates as part of a much broader advisory portfolio rather than a specialist.
- FTI Consulting (Australia): Global advisory firm with an Australian forensic and investigations practice serving insurers and corporates. Comparable at the high-end of complex insurance and litigation matters, but competes as part of a broader risk advisory portfolio rather than a specialist WC investigator.
Others
- Rely Platform: Adjacent technology partner within the Clarity+ Group ecosystem offering incident management SaaS for workplace issues. Comparable because it targets the same self-insurer and enterprise buyers and is bundled alongside Clarity's investigation services via referral.
- Your Call: Australia's leading independent ASIC-compliant whistleblowing service, also part of the broader workplace compliance ecosystem Clarity operates in. Comparable as a complementary partner serving overlapping enterprise compliance buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
clarity ws social profiles
Digital presenceclarity ws compliance and trust
Trust signalCompliance1 record
clarity ws financial estimates
Financial estimateRevenue estimate
Valuation estimate
clarity ws leadership team
Management profileNumber of profiles
Profiles8 records
clarity ws funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
clarity ws M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about clarity ws
What does clarity ws do?
Clarity Workplace Solutions provides independent factual investigations for workers' compensation and personal injury matters, including initial liability, mental injuries, bullying and harassment, dust diseases, hearing loss, common law, and recovery matters. It also provides licensed surveillance and online investigations, including social media, desktop-database, and witness-location work, with customized reports and web-based case tracking for clients.
Is clarity ws a public or private company?
clarity ws is a private company. It is classified as corporate owned and is currently operating.
When was clarity ws founded?
clarity ws was founded in -1.
Where is clarity ws based?
clarity ws is headquartered in Kew, Australia, in the Oceania region.
How does clarity ws make money?
Three revenue lines are on record. Factual Investigations Services are the primary driver. The others are surveillance Services and online Investigations.
Who are clarity ws's main competitors?
Direct peers on record are Probe Group, Trident Services Australia, Taskforce Investigations, National Investigation Services (NIS), ICORP Investigations and McCallum Disability & Investigation Services. Broad incumbents are KordaMentha Forensic and FTI Consulting (Australia). Others are Rely Platform and Your Call.
Does clarity ws have an API?
No public API is recorded for clarity ws.
What industry is clarity ws in?
clarity ws's product category is Workplace Investigation Services. Its primary akta.pro industry code is BPAIAKAJ, Work Injury & Workers’ Compensation / Occupational Injury Benefits, with a secondary code of FSAJAEAH, Managed Workers’ Compensation (Loss Control, Claims & Return-to-Work Programs). Its NAICS code is 5616.