crawford and company

What crawford and company does

Crawford & Company is a global claims management and outsourcing solutions provider headquartered in Atlanta, Georgia. Founded in 1941 and listed on the New York Stock Exchange (NYSE: CRD-A and CRD-B), the firm describes itself as the world's largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies, brokers, and self-insured corporates. It operates in more than 70 countries through hundreds of offices and service centers with regional leadership across the Americas, Europe, Asia Pacific, the Middle East, and Africa, employing 5,001–10,000 staff globally.

The service portfolio spans loss adjusting, third-party administration (TPA), managed repair, medical management, and catastrophe response. Core offerings include Loss Adjusting, TPA via the Broadspire sub-brand, Managed Repair through Contractor Connection (a 6,000+ contractor network), Medical Management, Catastrophe Response, and Crawford Global Technical Services (GTS) for complex specialty claims. These are supported by a technology stack that includes Digital Desk (claims adjusting portal), CoverAI (AI-driven policy coverage review), Digital Review and Digital Assist (desk-adjusting tools), 3D Property Scan via HOVER (computer-vision property capture), Escape of Water (IoT-enabled leak detection), YouGoLook and WeGoLook (field-services applications), and Renovo (catastrophe management portal). Contractor Connection handles approximately 500,000 assignments annually.

Crawford generates revenue through managed services contracts and professional services engagements with insurance carriers, brokers (including the Lloyd's market), and self-insured corporates across verticals such as agriculture, construction, digital infrastructure and data centers, hospitality, manufacturing, marine, and power and renewable energy. Pricing is quote-based and negotiated per client engagement. Distribution is via direct enterprise sales with country-level managers, supported by deployable catastrophe response teams that activate during major loss events. Effective January 1, 2026, the company operates under a new two-division structure (U.S. Operations and International Operations) alongside a transition in CEO leadership following Rohit Verma's departure on December 31, 2025.

Name

crawford and company

Legal name

Crawford & Company

Website

https://crawco.nl

Company type

Public

Founded year

1941

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Crawford & Company (NYSE: CRD-A/CRD-B) is the world's largest publicly listed independent claims management firm, serving insurers, brokers, and self-insured corporates across 70+ countries through loss adjusting, TPA, managed repair, medical management, and catastrophe response services supported by proprietary technology.

Ownership category

akta.pro rank

Product category

Claims Management Services

NAICS

Claims Adjusting (524291), Agencies, Brokerages, and Other Insurance Related Activities (5242), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF), Catastrophe Claims & Loss Adjustment Services (FSAOACAO)

Keywords

• Claims management services
• Loss adjusting services
• Third party administration
• Managed repair services
• Catastrophe response

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices19 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Claims Management and TPA Services: Crawford generates revenue through providing claims management solutions, loss adjusting, and third-party administration (TPA) services to insurance companies and self-insured entities globally.
2. Managed Repair Services: Through Contractor Connection, Crawford provides managed repair services connecting policyholders with contractors, generating revenue from network management and service coordination.
3. Catastrophe Response Services: Deployable teams providing rapid claims assessment and management during major catastrophe events, serving insurance carriers and corporates.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Crawford & Company provides end-to-end claims management and loss adjusting services to insurance carriers, brokers, and self-insured corporates across 70+ countries. Its core offerings include loss adjusting, third-party administration (TPA) through the Broadspire brand, managed repair through the Contractor Connection network, medical management for workers compensation, catastrophe response with global deployment capability, and Crawford Global Technical Services (GTS) for large and complex specialty claims.

Product overview

Crawford & Company offers a comprehensive, modular claims management ecosystem consisting of core loss adjusting and TPA services supported by multiple digital platforms and specialized sub-brands. The portfolio centers on core offerings (Loss Adjusting, TPA via Broadspire, Managed Repair, Medical Management, Catastrophe Response, GTS) augmented by a suite of technology products including Digital Desk (claims platform), CoverAI (AI coverage review), Digital Review/Assist (desk adjusting tools), 3D Property Scan, Escape of Water (IoT), YouGoLook/WeGoLook (field services), and Renovo (cat portal). Contractor Connection provides the managed repair contractor network. The architecture combines Crawford's 80+ years of claims expertise with innovative digital solutions, enabling an integrated workflow from first notice of loss through claim resolution.

Differentiator

Problem solved

Functional benefit

Brands

• Broadspire: Third-party administrator of workers compensation claims, liability claims, medical management and absence management services
• Contractor Connection
• WeGoLook
• CoverAI
• Digital Desk
• Renovo
• YouGoLook
• Crawford Global Technical Services (GTS)
• Japan Connect

Products and services

• Loss Adjusting
• Third Party Administration (TPA) - Broadspire
• Managed Repair - Contractor Connection
• Medical Management
• Catastrophe Response
• Crawford Global Technical Services (GTS)
• CoverAI
• Escape of Water
• 3D Property Scan

Quantifiable outcome

• Contractor Connection handles approximately 500,000 assignments annually
• +3 more outcomes

Named customers3 records

Segments11 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• AirbnbcoreStrategic or Co-development Partner · 7 August 2026Strategic partnership to deliver faster, more flexible temporary housing solutions for U.S. policyholders displaced by insured events. The partnership streamlines the placement process while expanding access to accommodations for policyholders and improving efficiency for insurance carriers.
• IoT Sensor Technology ProviderscoreTechnology or Integration · 1 April 2019Partnership with smart water sensor technology providers for the Escape of Water solution, enabling wireless leak detection and rapid response through IoT-enabled sensors placed throughout properties.
• HOVERcoreTechnology or IntegrationPartnership with HOVER providing next-generation 3D property claims management tools. Crawford provides customers and policyholders exclusive access to innovative property claims management tools through a self-guided mobile app that delivers comprehensive measurement reports and 3D renderings of structures.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Sedgwick: Global leader in claims management, TPA and loss adjusting across P&C, liability and workers' comp — directly overlapping with Crawford's loss adjusting, TPA (Broadspire) and managed repair stack and serving the same carrier and corporate buyers.
• McLarens: Global independent loss adjuster handling property, casualty and specialty claims across40+ countries — a direct rival in loss adjusting and major/catastrophe response, with overlapping carrier relationships.
• Charles Taylor: International loss adjusting and claims services firm with deep Lloyd's market expertise, directly comparable to Crawford Global Technical Services and Crawford's specialty claims capabilities.
• Davies Group: UK-headquartered claims solutions, TPA and adjusting business serving insurers and self-insureds — directly competes with Broadspire TPA and Crawford's European loss adjusting franchise.
• Mitchell International: Property and casualty claims technology and managed care provider, integrated with carrier estimating workflows — comparable to Crawford's Digital Desk, Digital Review and medical management offerings.
• Donan: US forensic investigation and fire/loss adjusting firm serving insurance carriers and attorneys — directly comparable to Crawford's specialized property and casualty loss adjusting work.

Broad incumbents

• Marsh: Global insurance brokerage and risk advisory firm with claims advocacy and managed care capabilities — an incumbent buyer-side channel that also competes with Crawford for carrier and corporate claims work.
• Aon: Global risk, reinsurance brokerage and human capital firm with claims management offerings — broad incumbent in the same ecosystem, overlapping on TPA and risk advisory adjacencies to Crawford's services.
• Guidewire Software: Provider of core claims software suites used by many of Crawford's carrier clients — adjacent incumbent whose embedded claims automation tooling could reduce demand for third-party adjusting services.

Emerging players

• Pilot Catastrophe Services: US-focused independent catastrophe and daily claims adjusting firm — overlaps with Crawford's catastrophe response franchise and Renovo portal, though at smaller scale and more limited geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crawco

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about crawford and company