City of Upland

What City of Upland does

The City of Upland is a municipal government entity serving approximately 80,000 residents across 15.84 square miles in San Bernardino County, California, within the Inland Empire region. Founded in 1887 and incorporated on May 15, 1906, it operates under a Council-Manager form of government with a Mayor, four district-elected Councilmembers, and a City Treasurer, with day-to-day administration led by City Manager Michael Blay (appointed October 2021). The City delivers a comprehensive portfolio of civic services through dedicated departments covering public safety (Police Department and San Bernardino County Fire District Division 1), infrastructure (Public Works, Water Utility, Recycling and Waste Collection via contractor Burrtec Waste Industries), development services (Building and Safety, Planning, Housing, Economic Development, Weed Abatement), community services (Public Library, Gibson Senior Center, Magnolia Recreation Center, Parks, Animal Shelter), and administrative functions (City Manager's Office, Finance, Human Resources, Information Technology, City Clerk).

The City operates an enterprise technology footprint comprising two data centers, more than 400 desktop and laptop workstations, telephone and wireless systems, network printers and copiers, a public-facing website (uplandca.gov), local cable broadcasting (Spectrum Channel 3 and Frontier Channel 26), and online self-service portals including the Tyler Technologies-powered Citizen Self Service Portal for permits and licensing. In May 2026 the City launched UplandConnect, its first resident-facing mobile application. Fire protection has been delivered by SBCFD Division 1 since July 22, 2017, via five fire stations, and trash/recycling services are outsourced to Burrtec under CPI-indexed contracts. New Mission and Vision Statements were adopted July 22, 2024, and a Upland Mobility Master Plan was finalized in September 2025.

The City derives operating funds from taxes (property, sales, business license), fees for service (utility billing, animal licenses, permits, facility rentals), and intergovernmental sources, operating on an Adopted Biennial Budget for FY2026-2027 and 2027-2028 rather than a corporate revenue model. Pricing examples include residential solid waste subscriptions at $28.09-$39.54/month (rising 6%-8% in July 2026), animal licensing at $10-$50 annually, and the proposed Measure M business license tax at 0.065%-0.2% of gross receipts intended to add approximately $2.1 million annually if approved by voters in November 2026.

Name

City of Upland

Legal name

City of Upland

Website

https://uplandca.gov

Company type

Public

Founded year

1887

Operating status

Operating

Headcount range

251–500 employees

Short description

City of Upland is a municipal government serving approximately 80,000 residents in San Bernardino County, California, delivering public safety, utilities, development, library, recreation, and animal services through a Council-Manager structure and a workforce of 251-500 employees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Executive Offices (921110)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal government services
• Public safety services
• Waste collection services
• Recreation programs
• Permitting and licensing

Headquarters

HQ city

Upland

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Pricing tiers

Distribution channels7 records

Marketing channels9 records

Core offering

The City of Upland is a municipal government providing comprehensive civic services to approximately 80,000 residents across 15.84 square miles in San Bernardino County, California. Its offerings span public safety (police, fire, emergency preparedness), infrastructure (public works, water utility, waste collection), development services (planning, building, housing, economic development), recreation and community programs (library, parks, senior center), and administrative functions. The city operates under a Council-Manager governance structure and delivers services through in-person facilities, the UplandConnect mobile app, and online self-service portals.

Product overview

City of Upland is a municipal government offering a comprehensive portfolio of civic services rather than a unified software product. The city's digital offerings include the UplandConnect mobile application (launched May 2026) for resident access to services, the Citizen Self Service Portal for permits and licenses, and online payment systems. Core civic services span public safety (police, fire protection, animal services), infrastructure (public works, water utilities, recycling/waste collection), development services (building safety, planning, economic development, weed abatement), community services (library, recreation centers, senior programs), and administrative functions (city manager, finance, human resources, information technology). These operate as distinct municipal departments rather than an integrated software platform with modules.

Differentiator

Problem solved

Functional benefit

Products and services

• UplandConnect Mobile App A mobile application launched in May 2026 that provides residents with convenient access to city services and information through their mobile devices. Available on both Apple App Store and Google Play.
• Police Services

Quantifiable outcome

• 55% of small businesses expected to pay less under proposed Measure M business license reform
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• San Bernardino County Fire District (SBCFD Division 1)coreChannel Partner/ Reseller/ Distributor · 22 July 2017Effective July 22, 2017, fire protection and emergency medical response services are provided by SBCFD Division 1, led by Assistant Chief Jeff Birchfield. Five fire stations serve Upland including a flight station.
• Friends of Upland Animal SheltercoreChannel Partner/ Reseller/ Distributor · 2 May 2016Volunteer organization committed to supporting the Upland Animal Shelter with time, talent, and fund-raising activities. Since May 2, 2016, Friends became responsible for animal care and adoption services. They maintain visiting hours by appointment and collaborate with shelter staff and off-site events.
• Western University (College of Veterinary Medicine)coreStrategic or Co-development PartnerWestern University's Doctor of Veterinary Medicine program has formed a partnership with the City of Upland that allows students to gain hands-on experience working with animals at the Upland Animal Services facility. This partnership provides educational opportunities while supporting shelter operations.
• Burrtec Waste Industries, Inc.coreChannel Partner/ Reseller/ DistributorBurrtec provides residential and commercial trash collection, recycling, and waste management services for the City of Upland. They operate the West Valley Transfer Station (MRF) and provide free food waste collection pails to residents. Solid waste rates are adjusted annually based on CPI.
• West Coast Arborists, Inc.minorChannel Partner/ Reseller/ DistributorTree maintenance contractor for the City of Upland performing scheduled trimming and tree care based on designated scheduling. Work is performed according to available funding with a 4-year grid trim cycle.
• HDL Companies (Business License Processing)minorChannel Partner/ Reseller/ DistributorThird-party processor for business license applications. Businesses may apply through upland.hdlgov.com or call (909) 348-0460 after verifying zoning and land use with the Planning Division.
• Upland Chamber of CommercecoreGTM or Marketing PartnerChamber organizes annual State of the City events (March 2025 and March 2026) featuring city presentations, contributions from Upland Unified School District and San Antonio Regional Hospital, building community partnerships and economic development.
• San Antonio Regional HospitalminorStrategic or Co-development PartnerContributed to State of the City 2026 presentation alongside the city and Upland Unified School District, demonstrating regional healthcare partnership and community collaboration.
• West Valley Mosquito and Vector Control District (WVMVCD)minorChannel Partner/ Reseller/ DistributorProvides mosquito control services and BTi Dunks for residents to control mosquito larvae. Contact: (909) 635-0307, www.wvmvcd.org
• Upland Unified School DistrictminorStrategic or Co-development PartnerEducational partner contributing to State of the City 2026 presentation. The city works with the school district on various community initiatives and provides school resource officers.
• Inland Empire Utilities Agency (IEUA)coreChannel Partner/ Reseller/ DistributorIEUA is Upland's MWD member agency representative. Upland receives imported water supplies from Metropolitan Water District through IEUA. IEUA completed regional pipeline facilities in 2013 delivering recycled water to southeastern Upland.
• Metropolitan Water District of Southern California (MWD)coreChannel Partner/ Reseller/ DistributorMWD provides imported water supplies to Upland through Inland Empire Utilities Agency. The city owns 22% interest in Water Facilities Authority (WFA-JPA) Agua de Lejos water treatment plant receiving Northern California State Project water.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• City of Rancho Cucamonga: Adjacent Inland Empire city of similar scale (~175,000 residents) operating under Council-Manager governance with comparable municipal service portfolio, including its own electric utility and Victoria Gardens. Most directly comparable peer by geography, governance structure, and service mix.
• City of Ontario, California: Neighboring Inland Empire city in San Bernardino County with a major commercial airport, similar Council-Manager structure, and comparable economic development focus. Comparable on population-tier services and regional economic positioning.
• City of Pomona: Adjacent city of similar population (~150,000) operating under Council-Manager governance with overlapping service portfolio (police, public works, recreation, library). Directly comparable peer for municipal service delivery models.
• City of Redlands: San Bernardino County peer city of similar suburban character (~70,000 residents) under Council-Manager governance. Comparable on residential composition, recreational services (library, senior services), and water utility operations.
• City of Claremont: Adjacent foothill city (~36,000 residents) under Council-Manager form with similar demographic profile, college-town character (partner institutions like the Claremont Colleges), and service delivery structure.
• City of Montclair: Immediately adjacent San Bernardino County city with a similar commercial corridor profile, comparable population (~40,000), and Council-Manager governance. Closest geographic peer at the small-to-mid municipal scale.
• City of Glendora: Foothill city in Los Angeles County with similar population (~50,000), Council-Manager governance, and comparable service mix including contracted fire services and active community recreation programming.
• City of Chino: San Bernardino County city with similar suburban character, comparable governance, and overlapping municipal service portfolio. Comparable peer on development services, public works, and water utility operations.
• City of Rialto: San Bernardino County city of larger scale (~100,000 residents) with comparable Council-Manager structure, similar economic development focus on the I-10/I-15 corridor, and overlapping municipal service challenges.

Others

• Tyler Technologies: Government technology vendor providing the Citizen Self Service (CSS) Portal that powers Upland's online permitting and licensing workflows. Relevant as a technology/infrastructure enabler rather than a direct competitor.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/City_of_Upland
• YouTubeuplandca.gov/social-media
• Facebookfacebook.com/CityofUpland
• Instagramuplandca.gov/social-media
• LinkedInlinkedin.com/company/upland-city-of

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Upland