comcare 360

What comcare 360 does

ComCare 360 GmbH is a privately held, full-service call center and customer-communication outsourcing provider headquartered in Ahrensburg, Germany, operating across the D-A-CH region since 2020. The company delivers inbound services (order hotlines, customer support, service hotlines, up-selling/cross-selling) and outbound services (B2B cold calling, appointment scheduling, lead generation, industry-specific campaigns), structured through a modular "Baukastensystem" (building-block system) that lets clients combine tailored service bundles. Verticals served include insurance, the care sector (Pflegebereich), photovoltaics, heat pumps, energy procurement, e-commerce, and direct sales — with named references including Vorwerk, VNG (Verbundnetz Gas AG), OXID eSales, Waterjet Solutions, consulting haus chemnitz, Tierversicherung, and Rapid Innovation.

Underlying technology is built around HubSpot CRM (the company is a certified HubSpot Solution Partner), fully digitized call documentation, and data-based campaign reporting, supplemented by cross-media (phone/email/direct-mail) orchestration, data management, and systematic lead qualification. A more recent addition is an AI Phone Agent (KI-Telefonagent) offering automated speech-based call handling — though the company explicitly markets "100% human-led service (no robots)" as a differentiator, positioning AI as a complement rather than a replacement for human agents.

Commercially, ComCare 360 operates a sales-led, direct-engagement model with quote-based, project-priced contracts (multi-year arrangements possible), bundled with HubSpot implementation services as an additional revenue stream. Go-to-market combines content marketing, Google Ads, LinkedIn Ads, retargeting, HubSpot-powered email automation, and D-A-CH trade fair participation, with no disclosed resellers or distribution partners. The company has no external equity funding disclosed, is led by Managing Director Ingo Marggraf, and operates with an unspecified but clearly small-to-mid-sized team given its bootstrapped profile and Ahrensburg single-base footprint.

Name

comcare 360

Legal name

ComCare 360 GmbH

Website

https://comcare360.de

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

ComCare 360 GmbH is a privately held German call-center and customer-communication outsourcing provider offering inbound, outbound, and cross-media BPO services, HubSpot CRM implementation, and an AI phone agent to mid-market and enterprise clients across the D-A-CH region.

Ownership category

akta.pro rank

Product category

Call Center / Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYBPAAAAAF

Billing, Payments & Account Administration Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYBPAFAFAK

Customer Service/Support CRM & Contact Center Platforms

Business & Public Services/Marketing, Advertising & PR Services/Marketing Technology & CRM Services

SECONDARYEDABACAA

Contact Center Operations & Tools (ACD/IVR/CRM/WFM)

Education/Corporate Training & Professional Development/Customer Service & Contact Center Training

Keywords

• Inbound call center services
• Outbound telemarketing
• HubSpot CRM implementation
• Lead qualification services
• Cross-media campaign management

Headquarters

HQ city

Ahrensburg

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Outbound Campaign Services: Proactive telephone outreach including B2B cold calling, new customer acquisition, appointment scheduling, reactivation campaigns, insurance sales, and fundraising. Revenue is generated per campaign or project, with services structured around defined goals and time-limited calling projects.
2. Inbound Customer Service: Handling incoming customer calls including order hotlines, service hotlines, customer support, and up-selling/cross-selling during inbound interactions. Provided as a fully outsourced customer service function acting on behalf of the client company.
3. HubSpot CRM Implementation & Consulting: Certified HubSpot Solution Partner services including needs analysis, platform setup, data migration, pipeline configuration, automations, dashboards, and team training. Includes ongoing support and system evolution.
4. Cross-Media & Multi-Channel Campaigns: Coordinated campaigns across phone, email, and direct mail in a sequenced approach to maximize the impact of each customer touchpoint. Campaign management and optimization services.
5. Data Management & Lead Qualification: Building, maintaining, and cleaning address and customer databases; systematic lead qualification checking for need, budget, and decision-making authority; database structuring for targeted marketing.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ComCare 360 GmbH operates as a full-service call center and customer-communication outsourcing provider in the D-A-CH region, delivering inbound customer service (order hotlines, service hotlines, support, up-/cross-selling), outbound sales campaigns (B2B cold calling, appointment setting, insurance sales, fundraising), telemarketing, cross-media multi-channel campaigns, lead qualification, data management, and trade-fair follow-up. As a certified HubSpot Solution Partner, it also implements HubSpot CRM (setup, migration, automations, dashboards, training) and offers an AI Phone Agent (KI-Telefonagent) for automated voice interactions.

Product overview

ComCare 360 is a full-service call center and customer communication provider offering a modular service system combining inbound customer service, outbound sales, and HubSpot CRM implementation. The core offerings include Inbound Service (order hotlines, customer support, service hotlines) and Outbound Service (B2B cold calling, appointment scheduling, industry-specific campaigns) supported by Cross Media multi-channel campaigns, Data Management, and Lead Qualification services. As a certified HubSpot Solution Partner, they also offer HubSpot CRM Implementation as a distinct service module. Additional offerings include an AI Phone Agent for automated call handling, Telemarketing campaigns, Trade Fair Campaigns, Training & Coaching, and strategic Consulting & Conception. The company also emphasizes competencies in Quality Assurance, Digital Fit, and Complaints Management. Services operate in both B2B and B2C contexts across industries including insurance, care sector, photovoltaics, heat pumps, and e-commerce.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Up to 27% revenue increase potential for clients using ComCare 360 services
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles7 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature3 records

Partnerships

One partnership is on record.

• HubSpotcoreTechnology or IntegrationComCare 360 is a certified HubSpot Solution Partner. The partnership involves comprehensive HubSpot CRM implementation services including needs analysis, platform setup, data migration, pipeline configuration, automations, dashboards, and team training. ComCare 360 implements HubSpot as a CRM system for clients' marketing, sales, and service operations, and provides ongoing support post-implementation. The partnership badge is displayed on the ComCare 360 website.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Competence Call Center (CCC): Austria-headquartered, D-A-CH focused full-service call center and CX outsourcing provider with comparable inbound, outbound, and cross-media offerings for mid-market and enterprise clients. Closest direct competitor by footprint and service portfolio.
• TMA Deutschland AG: German full-service call center and dialog marketing company offering inbound customer service, outbound telemarketing, and cross-media campaigns. Highly comparable mid-sized DACH peer with overlapping verticals.
• SNT Deutschland AG: German-based call center and business process outsourcing provider with comparable inbound, outbound, and customer service offerings for mid-market clients. Direct regional competitor in the DACH call center market.

Broad incumbents

• Teleperformance: Global leader in customer experience management and omnichannel call center outsourcing with a large German/D-A-CH operation. Provides the same inbound/outbound, sales, and customer service capabilities but at vastly greater scale and breadth.
• Concentrix: Global CX and BPO incumbent operating large call center operations across Europe including D-A-CH. Overlaps with ComCare 360 on inbound customer service, outbound sales, and digital customer engagement offerings.
• Foundever (TTEC / Sitel): Large global customer experience outsourcing provider formed from the TTEC and Sitel merger, serving European markets with end-to-end contact center, sales, and customer service capabilities comparable to ComCare 360's stack.
• Majorel: European-headquartered CX and outsourcing player with significant D-A-CH presence following its merger with D+S 360. Directly comparable on inbound call center, telemarketing, and CX outsourcing services.
• Bosch Service Solutions: German BPO subsidiary of Bosch providing customer service, technical support, and sales call center services across multiple verticals. Competes for similar mid-market and enterprise D-A-CH outsourcing contracts.
• MCI Group: Global events, association, and CX services company with European call center and sales outsourcing operations. Comparable on multi-channel customer engagement and association/insurance member services campaigns.
• Telus International (TELUS Digital): Large global digital customer experience provider with European delivery including D-A-CH. Overlaps with ComCare 360 on inbound customer support, outbound sales, and CRM-integrated CX solutions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/comcare-360-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about comcare 360