iDoc

What iDoc does

iDoc is a privately-held, for-profit company headquartered in Mexico City, Mexico, founded in 2015. The company's stated business is Apple device repair, maintenance, technical support, and accessory sales, with its primary public-facing web property operating under the country-code domain idoctecnologia.mx, indicating a market focus on Mexico. The offering spans four interrelated service lines: device repair (component-level hardware fixes), maintenance (preventive and corrective servicing), technical support (diagnostics and software-related assistance), and accessory retail (cases, chargers, cables, and complementary Apple-ecosystem products). The implied customer base is a mix of individual Apple-device owners and potentially small-business clients in the Mexico City metropolitan area, served through what appears to be a direct, locally-rooted service model. No proprietary software platform, mobile app, or distinct technology stack has been documented in the available data, which is consistent with a primarily physical, service-and-retail operating model.

The company's go-to-market and revenue mechanics are not disclosed. Pricing structure, ticket sizes, repair-vs-accessory revenue mix, and the ratio of walk-in consumer business to contracted B2B servicing cannot be determined from the input set. The company does not appear in funding-round records, suggesting a bootstrapped or closely-held ownership structure, and there is no public indication of Apple Authorized Service Provider (AASP) status, third-party certifications, or formal manufacturer partnership, all of which would materially affect service scope and parts-supply economics in this category. No management team, headcount, awards, patents, partnerships, or competitive comparisons are documented in the supplied sources.

Substantive operational enrichment is constrained by source availability. The company's website at https://idoctecnologia.mx currently renders only a verification/loading screen, which blocks direct extraction of service menus, store locations, hours, pricing, certifications, or scale. As a result, several standard diligence dimensions — revenue magnitude, growth direction, unit economics, customer concentration, geographic footprint beyond Mexico City, and any AI/technology adoption — remain unverified and should not be inferred beyond the firmographic and service-line facts stated above.

Name

iDoc

Website

https://idoctecnologia.mx

Company type

Private

Founded year

2015

Operating status

Operating

Short description

iDoc is a Mexico City-based, privately-held company founded in 2015 that provides Apple device repair, maintenance, technical support, and accessory sales to individual and business customers in Mexico through its idoctecnologia.mx online presence.

Ownership category

akta.pro rank

Product category

Consumer Electronics Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112)

akta.pro primary industry

Endpoint Support & Device Lifecycle Services (IMACD) (BPAEAJAF)

Keywords

• Apple device repair
• Device maintenance services
• Technical support services
• Mobile accessory sales
• Electronics repair shop

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales

Core offering

iDoc provides Apple device repair, maintenance, technical support, and accessory sales. The company operates as a specialized service provider for Apple hardware owners, delivering hands-on repair and preventive care as well as selling compatible accessories.

Differentiator

Problem solved

Functional benefit

Products and services

• Apple Device Repair Repair services for Apple devices (such as iPhone, iPad, and Mac), targeting individual Apple device owners in Mexico City who need fixes for hardware damage or malfunctions.
• Apple Device Maintenance Preventive and routine maintenance services for Apple devices, targeting individual Apple device owners seeking to keep their hardware in good working condition.
• Apple Technical Support Technical support services for Apple device users, targeting individual Apple product owners needing assistance with setup, troubleshooting, or software/hardware issues.
• Apple Accessory Sales Sale of accessories compatible with Apple devices, targeting individual Apple device owners in Mexico City who want to purchase add-ons or replacement parts.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• uBreakiFix (Asurion): Largest US-focused smartphone, tablet, and computer repair chain, now owned by Asurion. Directly comparable to iDoc as a multi-device (including Apple) repair specialist with walk-in service and accessory attachment.
• CPR Cell Phone Repair: Franchised device repair chain specializing in smartphones, tablets, and computers including Apple products. Comparable business model to iDoc with repair plus accessory sales across multiple locations.
• Batteries Plus: US retail chain offering device repair (phones, tablets, computers, including Apple) alongside batteries and accessories. Comparable multi-line store format to iDoc's repair-plus-accessory proposition.
• SquareTrade (Allstate): Device protection plan provider that operates and partners with repair networks for smartphones, tablets, and laptops including Apple. Comparable in targeting out-of-warranty Apple repair demand, though more focused on insurance than retail.

Broad incumbents

• Asurion: Global device protection, repair, and support company (parent of uBreakiFix). Overlaps with iDoc in providing post-warranty Apple device repair and support services, though at vastly larger scale and via carrier partnerships.
• Best Buy Geek Squad: Tech support and device repair service from Best Buy, including Apple-authorized repairs in some markets. Overlaps with iDoc on Apple device repair, technical support, and accessory sales as part of a much wider electronics retail offering.
• Apple (Authorized Service Provider program): Apple operates its own stores and Authorized Service Providers for in-warranty and out-of-warranty Apple device repair globally. The dominant incumbent in the exact service category iDoc operates in, with structural advantages on parts and tooling.

Others

• iFixit: Global repair community, parts retailer, and provider of repair manuals for Apple and other devices. Adjacent ecosystem participant rather than direct competitor, but influences the open/device-repairable market iDoc depends on.

Market position

Strengths3 records

Weaknesses3 records

Key risks4 records

Key highlights4 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iDoc