3s solution support service
3S Solution Support Service is a Hamburg-based, non-profit IT managed-services provider affiliated with the University of Hamburg, delivering standardized IT operations, MDM, and support to 130+ Hamburg schools and expanding into SME and healthcare customers via subscription packages and proprietary tooling.
- Company typePrivate
- Founded2001
- HeadquartersHamburg, Germany
- Headcount—
- GTM typeB2B
- OfferingServices
What 3s solution support service does
3S Solution Support Service is a Hamburg-based, non-profit IT managed-services provider (eingetragener Verein) operating as a subsidiary of HITeC e.V. within the University of Hamburg's Department of Informatics. Founded in 2001 as Schul-Support-Service and rebranded in April 2025, the company delivers standardized IT operations to 130+ schools in Hamburg, managing more than 23,000 cumulative endpoints (approximately 10,000 computers plus tablets and additional devices) under framework-style relationships with the BSB (Behörde für Schule und Berufsbildung) tied to the DigitalPakt Schule program.
Its core technology stack is built around a proprietary Windows master image (3S Muster-Image), a self-service Software-Kiosk, One-Touch MDM provisioning, and the in-house Call 4 Help ticketing platform. The stack is integrated with third-party tools including baramundi Management Suite, Relution MDM, OPNsense firewall, and TeamViewer, creating a bundled environment optimized for public-sector education deployments under DSGVO and German procurement constraints.
The business model is a recurring managed-services subscription, anchored by tiered packages: a Basispaket entry tier and 36-month Komplettpaket S and M contracts covering full lifecycle management, MDM, server/NAS, and on-demand Support auf Abruf. Revenue is supplemented by training (Relution MDM training at €150 per person), Project LevelUp coding courses (€80-€95 per participant), IT-Sicherheit Workshops for SMEs through the EDIH program, and the post-2025 expansion into KMU (business) and healthcare/care customers. Delivery is powered by a mix of permanent staff and studentische Mitarbeiter from the University of Hamburg, providing a low-cost talent pipeline that is a structural cost advantage relative to commercial MSPs.
3s solution support service firmographics
Firmographics- Name
- 3s solution support service
- Legal name
- Hamburger Informatik Technologie-Center e.V.
- Website
- https://3s-hamburg.de
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Short description
- 3S Solution Support Service is a Hamburg-based, non-profit IT managed-services provider affiliated with the University of Hamburg, delivering standardized IT operations, MDM, and support to 130+ Hamburg schools and expanding into SME and healthcare customers via subscription packages and proprietary tooling.
- Ownership category
- akta.pro rank
3s solution support service industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Business Service Centers (56143), Business Support Services (5614)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), Service Desk & Help Desk Services (BPAEAJAA)
Keywords
Where 3s solution support service is headquartered
LocationHeadquarters
- HQ city
- Hamburg
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
3s solution support service business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (Service Packages): 3S sells structured IT service packages to schools and businesses, including Base and Complete packages (S and M sizes based on client count), with add-on modules. Services include monitoring, support, software distribution, and client management. Contracts are typically 36-month terms.
- On-Demand Support: Flexible support services billed as-used, for schools that do not want a fixed package. Customers pay only when services are consumed, without a monthly flat fee or long-term commitment.
- Professional Services & Training: Fee-based training sessions, workshops, and seminars for KMU and schools on topics such as IT security, MDM administration (Relution), and digitalization. Examples: Relution MDM training at €150 per person, Project LevelUp coding courses at €80–95 per student.
- Hardware Pre-Installation: 3S offers pre-installation of their Muster-Image on new hardware ordered through framework agreement partners, enabling schools to receive devices ready for immediate deployment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basispaket (Base Package) for schools |
| Subscription | Multi-year contract | Komplettpaket S/M (Complete Package S/M) for schools |
| Subscription | Monthly | Mini-Change-Paket (add-on) |
| Subscription | Monthly | Server-/NAS-Paket (add-on) |
| Subscription | Monthly | MDM-Paket (Mobile Device Management add-on) |
| Usage-based | Pay-as-you-go | Support auf Abruf (On-Demand Support) |
| Unit Pricing | Pay-as-you-go | Relution MDM Training |
| Unit Pricing | Pay-as-you-go | Project LevelUp Summer Coding Course |
| Unit Pricing | Pay-as-you-go | Project LevelUp Autumn Coding Course |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
3s solution support service product offering
Product offeringCore offering
3S Solution Support Service provides managed IT services including software distribution (baramundi UEM), mobile device management (Relution MDM), remote maintenance, firewall/network security (OPNsense), and server/NAS setup. Services are sold primarily as structured service packages (Base Package and Complete Package S/M) to over 130 schools in Hamburg and to small/medium businesses and care facilities in the Hamburg region.
Product overview
3S Solution Support Service, operated by HITeC e.V. (Hamburger Informatik Technologie-Center), provides IT services primarily for schools in Hamburg with over 130 school clients and nearly 10,000 managed computers. The company offers a portfolio of service packages: the Basispaket (Basic Package) provides essential IT support including a service hotline, remote maintenance, and license management; the Komplettpaket S/M (Complete Package) adds comprehensive coverage including inventory management, regular Changes/Mini-Changes, and wächter-protected Muster-Images. Core service offerings include Client-Management with baramundi Management Suite for centralized Windows software distribution and patch management; MDM mit Relution for managing over 10,000 iPads and MacBooks across 100+ schools; Fernwartung (Remote Maintenance) using TeamViewer; Firewall/Netzwerkschutz using OPNsense for businesses; and specialized IT-Lösungen for healthcare/care facilities. Additional offerings include Relution MDM Training, Project LevelUp IT education for students, IT-Sicherheit workshops for SMEs, and Call 4 Help ticket management. The company recently rebranded from 'Schul-Support-Service' to expand beyond educational institutions to business customers.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Over 23,000 devices (tablets/notebooks) managed under DigitalPakt Schule project, with high teacher satisfaction
- +4 more outcomes
Companies that use 3s solution support service
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
3s solution support service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature6 records
3s solution support service partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Digital Hub Logistics HamburgminorDigital Hub Logistics Hamburg (Am Sandtorkai 32, 20457 Hamburg) serves as the venue for 3S workshops and seminars on IT security and digitalization for SMEs. Organized in cooperation with EDIH Hamburg.
- Relution (by Relution.io)core3S uses Relution as its primary MDM (Mobile Device Management) solution for managing iPads and MacBooks in schools. The partnership began with a pilot phase in autumn 2020, expanding to over 100 schools managing over 10,000 devices.
- HITeC e.V. (Hamburger Informatik Technologie-Center)core3S is operated by HITeC e.V., a research and technology transfer center affiliated with the University of Hamburg's Computer Science Department. HITeC supports 3S with academic expertise, university talent, and institutional backing. The organization is registered in Hamburg (Vereinsregister: 15499) and represented by Dr. Lothar Hotz.
- University of Hamburg (Fachbereich Informatik)core3S is hosted on the Computer Science campus (Informatikum) of the University of Hamburg. The university provides institutional infrastructure, academic talent pipeline, and collaborative research opportunities (e.g., Action Design Research methodology used in DigitalPakt project).
- HAW Hamburg (Hochschule für Angewandte Wissenschaften)minorHAW Hamburg collaborated with 3S on Project LevelUp coding courses for students, with professors from HAW contributing to curriculum development. The Living Place of HAW Hamburg serves as a venue for student visits during coding courses.
- baramundicore3S uses baramundi Management Suite (bMS) as its primary UEM (Unified Endpoint Management) platform for managing Windows clients across 130+ schools. baramundi enables automated software distribution, patch management, and endpoint security at scale.
- EDIH Hamburg (European Digital Innovation Hub)coreEDIH Hamburg (European Digital Innovation Hub) organizes free IT security workshops for SMEs, with 3S acting as a workshop provider and content contributor. EDIH is one of over 130 hubs under the EU Excellence Initiative. The partnership enables 3S to reach SME customers through EU-funded programs.
- BSB Hamburg (Behörde für Schule und Berufsbildung)coreThe Hamburg school authority coordinates framework agreements and procurement processes that facilitate 3S's service delivery to Hamburg schools. BSB organized the DigitalPakt Schule procurement and router deployment that enabled 3S's managed device services.
- DataportminorDataport provides central internet filtering services (via TfK routers) for Hamburg schools, working in coordination with 3S's technical support and network management services.
- Project LevelUp (via HITeC e.V.)minorProject LevelUp is an educational initiative by 3S/HITeC in collaboration with HAW Hamburg professors and experienced educators, aimed at inspiring young people (especially girls) to pursue IT through Arduino-based coding courses during school vacations.
Scale indicators8 records
Recent moves8 records
Expansion highlights6 records
3s solution support service competitors and assessment
Company assessmentDirect peers
- ekom21 – KGRZ Kassel: Kommunales Gebietsrechenzentrum providing IT services for Hessian municipalities and schools, including device management, software distribution, and IT support — directly comparable to 3S's Hamburg school IT support model.
- KIV21: Kommunale Informationsverarbeitung Thüringen provides IT services and managed infrastructure for municipal administrations and schools in Thuringia, similar to 3S's public-sector school IT focus.
- KDV – Kommunale Datenverarbeitung Oldenburg: Regional IT service provider for municipalities and educational institutions in Lower Saxony, offering managed IT, software distribution, and helpdesk services analogous to 3S's portfolio.
- Medialine AG: German managed IT services provider offering workplace management, helpdesk, and managed infrastructure to SMEs and public-sector clients across Germany — comparable mid-size MSP competing for similar contracts.
- netgo GmbH: German managed IT services provider with workplace management, helpdesk, and public-sector IT contracts — a comparable mid-size MSP pursuing similar customer segments in Germany.
Broad incumbents
- Computacenter: One of Europe's largest IT service providers offering managed services, workplace management, and enterprise device management to public and private sector clients — a broad incumbent competing for large German school-IT contracts.
- Bechtle AG: Large German IT solutions provider with managed services, system integration, and workplace management across public sector and education — broad incumbent with substantially greater scale than 3S.
- CANCOM SE: German-headquartered hybrid IT service provider offering managed services, workplace solutions, and enterprise IT to mid-market and public-sector customers including education institutions.
- NTT Data Deutschland: Global IT services firm with significant German public-sector practice covering managed infrastructure, workplace services, and IT support for government and education clients.
- SVA System Vertrieb Alexander: German IT system integrator and managed services provider serving enterprise and public sector customers with data center, workplace, and managed infrastructure offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
3s solution support service social profiles
Digital presence3s solution support service compliance and trust
Trust signalCompliance1 record
3s solution support service financial estimates
Financial estimateRevenue estimate
Valuation estimate
3s solution support service leadership team
Management profileNumber of profiles
Profiles6 records
3s solution support service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
3s solution support service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 3s solution support service
What does 3s solution support service do?
3S Solution Support Service provides managed IT services including software distribution (baramundi UEM), mobile device management (Relution MDM), remote maintenance, firewall/network security (OPNsense), and server/NAS setup. Services are sold primarily as structured service packages (Base Package and Complete Package S/M) to over 130 schools in Hamburg and to small/medium businesses and care facilities in the Hamburg region.
Is 3s solution support service a public or private company?
3s solution support service is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was 3s solution support service founded?
3s solution support service was founded in 2001.
Where is 3s solution support service based?
3s solution support service is headquartered in Hamburg, Germany, in the Europe region.
How does 3s solution support service make money?
Four revenue lines are on record. Managed IT Services (Service Packages) is the primary driver. The others are on-Demand Support, professional Services & Training and hardware Pre-Installation.
Who are 3s solution support service's main competitors?
Direct peers on record are ekom21 – KGRZ Kassel, KIV21, KDV – Kommunale Datenverarbeitung Oldenburg, Medialine AG and netgo GmbH. Broad incumbents are Computacenter, Bechtle AG, CANCOM SE, NTT Data Deutschland and SVA System Vertrieb Alexander.
Does 3s solution support service have an API?
No public API is recorded for 3s solution support service.
What industry is 3s solution support service in?
3s solution support service's product category is Managed IT Services. Its primary akta.pro industry code is EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 54151 and its SIC code is 7373.