icon office solutions

What icon office solutions does

Icon Office Solutions Pty Ltd is an Australia-based private field-services company founded in 2018 that provides technical services to the Print Management Industry. Its service portfolio covers the full MFD (Multi-Function Device) equipment lifecycle: project management and consultancy, on-site installation with add-ons, troubleshooting and repairs, pre-deployment configuration (wireless settings, applications, emulations, custom tailoring), third-party logistics and warehousing (run-ups, storage, break-fix, hot-swaps), and end-of-life e-waste disposal with secure data destruction. The company works across major MFD brands including Fuji Xerox, Fujifilm, Lexmark and HP, and also retails V-SECURE FFP2 certified face masks as an ancillary product.

The business operates on a B2B services model, delivering on-site technical support directly through trained field technicians in Sydney, Melbourne and Brisbane. Pricing is quote-based and not publicly disclosed; customer acquisition is driven by direct outreach (phone, email) and a website with a service-desk ticketing portal and blog. Headcount is reported at 1–10 employees, and the firm is privately held by its two founders with no institutional investors, funding rounds, or parent company disclosed.

Underlying technology is non-proprietary field-service delivery rather than a software platform: the company's differentiators rest on technician expertise (70+ years of combined founder/team industry experience), brand-certified capability across multiple MFD OEMs, real-time client updates, a fully equipped logistics warehouse, and a customer-experience focus. There are no proprietary software products, AI/ML capabilities, patents, or regulatory certifications referenced in the available materials.

Name

icon office solutions

Legal name

ICON OFFICE SOLUTIONS PTY LTD

Website

https://iconofficesolutions.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Icon Office Solutions is an Australian private field-services company providing MFD print-equipment installation, repair, configuration, third-party logistics and e-waste disposal across Sydney, Melbourne and Brisbane.

Ownership category

akta.pro rank

Product category

Print Management Technical Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Business Support Services (5614)

SIC

Computer & Office Equipment (3570)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Printer, Copier & Imaging Equipment Recycling (MPS Returns) (BPALAIAJ)

Keywords

• Print management services
• MFD equipment installation
• Printer repair maintenance
• E-waste disposal services
• Third party logistics warehousing

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Distribution channels1 record

Marketing channels2 records

Core offering

Icon Office Solutions provides technical services to the Print Management Industry, including on-site installation, troubleshooting, maintenance and repairs of Multi-Function Devices (MFDs), pre-deployment configuration, third-party logistics and warehousing, end-of-life e-waste disposal with secure data destruction, and end-to-end project management. The company also distributes major MFD brands such as Fuji Xerox, Fujifilm, Lexmark, and HP, and sells V-SECURE FFP2 certified face masks.

Product overview

ICON Office Solutions is a service-oriented company providing technical services to the Print Management Industry. The company offers a comprehensive suite of services including Project Management, Installation, Service & Repairs, Pre-Deployment Configuration, Third Party Logistics & Warehousing, and End Of Life (e-waste disposal) services. Products include major brands of MFDs (Multi-Function Devices) such as Fuji Xerox, Fujifilm, Lexmark, and HP. The company also sells V-SECURE FFP2 certified face masks. All services are delivered by a team with nearly 70 years of combined industry experience, focusing on quality, flexibility, and consistency.

Differentiator

Problem solved

Functional benefit

Products and services

• Project Management End-to-end project management services including consultancy, site audits, delivery, installation, and recycling of legacy equipment for print management solutions.
• Installation On-site equipment installation with add-ons, troubleshooting, and technical fixes performed by trained technicians for MFDs and other print management equipment.
• Service & Repairs Maintenance, service, and repair facilities for the Print Management Industry, including on-site troubleshooting and cost-effective solutions for MFDs and related equipment.
• Pre-Deployment Configuration Pre-configuration of equipment including wireless settings, applications, emulations, and custom tailoring for organizations with limited IT staff or multiple locations.
• Third Party Logistics & Warehousing Logistics services including run-ups, storage, repairs/break-fix, and hot-swaps, with a fully equipped warehouse and real-time updates for print management equipment.
• End Of Life (E-Waste Disposal) Eco-friendly disposal of obsolete electronic equipment, e-recycling of legacy equipment, data recovery and secure destruction services compliant with regulations.
• V-SECURE FFP2 Masks Certified FFP2 face masks for personal protection, distributed by ICON Office Solutions alongside its core print management service offerings.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves4 records

Expansion highlights3 records

Direct peers

• Konica Minolta Australia: Direct competitor offering managed print services, MFD sales, and on-site technical service across Australia, overlapping with Icon's core installation, repair, and lifecycle services.
• Ricoh Australia: Global OEM with a substantial Australian MPS and field-service organization, competing for the same enterprise MFD service engagements that Icon targets.
• Brother International Australia: MFD/printer OEM with its own Australian service network, addressing similar mid-market and SMB customers needing install, repair, and managed print.

Emerging players

• Data#3 Limited: ASX-listed Australian IT services provider with a managed print and digital workplace practice, competing for the same enterprise end-user computing and print lifecycle contracts.
• Datacom: Large Australasian managed services and IT outsourcing firm with workplace services that include print and device support, offering bundled deals against specialist MPS providers like Icon.
• Close the Loop: Australian e-waste and IT asset disposition specialist with collection, recycling, and secure data destruction — directly overlapping with Icon's end-of-life disposal service line.

Broad incumbents

• Fuji Xerox Australia: One of the four major OEMs whose devices Icon services; runs its own direct service organization and authorized partner network in Australia, representing both a customer base and a competitive threat.
• HP Inc Australia: Major MFD/printer OEM with its own enterprise services organization and partner network in Australia, serving as both supplier of devices Icon services and a potential direct competitor.
• Lexmark Australia: Global MFD/printer OEM with direct and partner-led service operations in Australia, comparable in scale and overlapping with Icon's service scope.

Regional players

• Securecorp (ITAD/e-waste arm): Australian facilities and asset management group offering IT asset disposition and secure destruction services, comparable to Icon's end-of-life and data-destruction offering for enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/icon-office-solutions-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about icon office solutions