erfaringssentrum

What erfaringssentrum does

Erfaringssentrum is the Norwegian national interest organization for erfaringskonsulenter (experience consultants / peer support workers) in health, welfare, and social services. Founded in September 2017 in Oslo and operating as a non-profit membership body, it serves individual experience consultants (membership base of approximately 140+), municipal and health-enterprise employers (Arbeidsgivere), academic researchers (Forskere), and user organizations (Brukerorganisasjoner). The organization was spun out of a working group convened by Nasjonalt Senter for Erfaringskompetanse innen psykisk helse following a 2016 national gathering, with founding board chair Torbjørn Mohn-Haugen (later Secretary General from 2022) and first paid employee Andrea Holst (October 2020).

Its core product is the erfaringssentrum.no website platform, which functions as the organization's primary knowledge repository, member portal, and communications hub, complemented by Microsoft Teams for digital guidance sessions. The portfolio spans the annual Sterkere Sammen national conference (launched 2017, reaching 214 visitors in 2019), the DIGI-EK digital training program (launched 2024, six modules targeting service managers), the Erfaringskonsulentundersøkelsen longitudinal survey (running since 2015), the Mellomrom webinar series (launched August 2026), the "På samme frekvens?" podcast (in partnership with OsloMet and NSF-SPoR), the "Livet etter deg" suicide-bereavement documentary, a free job portal (Stillingsportalen), curated professional literature, and the annual Erfaringskonsulentprisen and Honorary Award (Ærespris) recognitions. Operational revenue is drawn from annual membership fees (paid via Vipps, with separate regular and supporting tiers), a dedicated government allocation via Helsedirektoratet (recognized as one of four named organizations in the 2021 national budget and referenced in 2023 Health and Care Committee notes), and project-specific grants (Stiftelsen Dam, Open Excellence Foundation). The organization operates from Oslo (Nedre Slottsgate 7), with Bergen emerging as a secondary hub, and runs on approximately four staff members plus a contracted Secretary General.

Name

erfaringssentrum

Legal name

Erfaringssentrum

Website

https://erfaringssentrum.no

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Erfaringssentrum is the Norwegian national non-profit membership organization for experience consultants (erfaringskonsulenter) in health and welfare services, providing conferences, training, advocacy, and a knowledge platform to its ~140+ members, employers, and researchers.

Ownership category

akta.pro rank

Headquarters

HQ city

Oslo

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Membership fees: Annual membership fees paid via Vipps, with automatic payment options for returning members.
2. Government subsidies: Received subsidies from Helsedirektoratet (Norwegian Directorate of Health) starting 2018. Received dedicated allocation in national budget 2021 as one of four organizations. Mentioned in Health and Care Committee notes for 2023 funding.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Erfaringssentrum is Norway's national interest and membership organization for experience consultants who use lived experience in health, care, and social services. It supports this professional group through membership, networking, guidance, conferences, webinars, educational programs, research collaboration, publications, workplace-integration assistance, and advocacy for recognition of experiential competence.

Product overview

Erfaringssentrum operates a unified platform of services for experience consultants (erfaringskonsulenter) in Norway. The core offering centers on Erfaringssentrum.no, a website platform that serves as the organization's most important communication channel and knowledge repository. The organization complements this with an annual conference (Sterkere Sammen), guidance and advisory services, and various educational resources. Key sub-products include DIGI-EK (a digital training program), the Erfaringskonsulentundersøkelsen (annual survey), the Livet etter deg documentary film, the På samme frekvens podcast, the Mellomrom webinar series, network/office space services, a job portal, and a collection of professional books. The portfolio collectively supports the organization's mission to promote experiential competence and experience-based knowledge in health, care, and social services.

Differentiator

Problem solved

Functional benefit

Products and services

• Erfaringssentrum Membership Annual membership for experience consultants and supporters, available as regular or supporting membership and paid through Vipps; returning members can use automatic renewal.
• Stronger Together (Sterkere Sammen) Conference Annual national conference combining professional expertise, lived experience, and practice to strengthen service quality and support a defined role for experience consultants in service locations.
• Guidance and Advisory Services Guidance and advisory services for people seeking to become experience consultants and for employers considering or already employing them, providing information, support, and practical follow-up.
• DIGI-EK Digital Training Program Practice-oriented online course about experience consultants for professionals and managers in health, social, and welfare services. It contains six modules, each with three short lessons of three to five minutes, reflection tasks, and supporting resources.
• Life After You (Livet etter deg) Documentary Documentary produced by Kubrix for Erfaringssentrum that follows four of the approximately 6,500 people left behind after suicide in Norway each year and addresses grief, hope, love, and human strength for suicide-prevention and public-education use.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

19 partnerships are on record, tiered core and minor.

• ALF (Arbeidsfellesskapet for Læring og Forandring)coreStrategic or Co-development PartnerMB-programmet provider in Bergen. ALF collaborates on education and training for experience consultants through the MB Programme celebrating 20-year anniversary in 2026.
• Bergen KommunecoreStrategic or Co-development PartnerMunicipal partner providing local support for experience consultants. Bergen hosts regional network meetings and professional development days.
• Erfaringsskolen (Oslo)minorStrategic or Co-development PartnerEducation provider in Oslo for experience consultants. Part of the knowledge base for experiential competence education.
• FagforbundetminorChannel Partner/ Reseller/ DistributorTrade union for experience consultants, providing professional support and collective agreements.
• Helse BergencoreStrategic or Co-development PartnerRegional health authority collaborator, hosting professional development events and supporting experiential competence integration.
• KBT KompetansecoreStrategic or Co-development PartnerKBT Fagskole provides 60-credit education for experience consultants. Co-developer of training programs and educational resources.
• KORUS (Koordinerende organ for rusfeltet)minorStrategic or Co-development PartnerRegional competence centers in substance abuse field, collaborating on training and professional development.
• LEVEcoreStrategic or Co-development PartnerSuicide prevention organization. Collaborated on documentary 'Livet etter deg' and suicide prevention work including Arendalsuka events.
• NAPHA (Nasjonalt kompetansesenter for psykisk helsearbeid)coreStrategic or Co-development PartnerNational competence center for mental health work. Host of DIGI-EK online training program and collaboration on conferences.
• Nasjonalt senter for erfaringskompetanse innen psykisk helsecoreStrategic or Co-development PartnerNational center for experiential competence in mental health. Originator of national gatherings that led to Erfaringssentrum's founding.
• Norsk Sykepleierforbund - Psykisk helse og rus (NSF-SPoR)coreStrategic or Co-development PartnerProfessional nursing organization. Co-host of Mad in Norway Film Festival, collaboration on Arendalsuka events, and podcast partner.
• Rådet for psykisk helsecoreStrategic or Co-development PartnerCouncil for mental health. Provides funding through Stiftelsen Dam for projects including 'Livet etter deg' documentary.
• Regionale brukerstyrte sentra (RBS)minorStrategic or Co-development PartnerRegional user-controlled centers in mental health and substance abuse field.
• RIO (Rusfeltets interesseorganisasjon)minorStrategic or Co-development PartnerInterest organization for substance abuse field, co-organizing webinars on user participation.
• Rusfeltets hovedorganisasjoncoreStrategic or Co-development PartnerMain organization for substance abuse field. Co-location of offices in Oslo, collaboration on events.
• Sagatun RecoverycoreStrategic or Co-development PartnerUser-controlled center in Hamar. Co-host of suicide prevention events, co-producer research programs, and support for documentary projects.
• SamhandlingsskolenminorStrategic or Co-development PartnerEducation provider for collaborative training in health and social services.
• Mad in America / Mad in the World networkminorStrategic or Co-development PartnerInternational mental health network collaborating on Mad in Norway International Film Festival.
• Universitetet i Innlandet - Senter for livslang læring (SELL)coreStrategic or Co-development PartnerUniversity partner for co-production research programs, film festival collaboration, and academic engagement.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• National Association of Peer Specialists (NAPS): U.S. national membership and advocacy organization for the peer specialist workforce in mental health and behavioral health. Directly comparable as a national interest body advancing peer support roles, professional development, and certification — analogous to Erfaringssentrum's role in Norway.
• Peer Support Australia: Australian nonprofit focused on peer work and peer support worker development across mental health and related sectors. Comparable in mission (developing the peer workforce), membership model, and national advocacy scope to Erfaringssentrum.
• Together (UK mental health charity): UK charity supporting people with mental health needs through peer support, advocacy, and service development. Comparable to Erfaringssentrum in its focus on experiential knowledge, peer-led services, and partnerships with health authorities.
• Scottish Recovery Network: Scottish organization promoting recovery-oriented mental health practice and peer support. Comparable in size, mission, and regional/national advocacy role to Erfaringssentrum within a closely related Nordic/UK welfare system.
• RIO (Rusfeltets Interesseorganisasjon): Norwegian interest organization for the substance use field, co-organizing webinars on user participation with Erfaringssentrum. Closely comparable national interest/membership model focused on lived experience in health services.

Broad incumbents

• Mental Health America (MHA): Large U.S. community-based mental health nonprofit with peer support programs. Broader scope than Erfaringssentrum but operates overlapping functions: peer support workforce development, public education, advocacy, and annual awareness programs.
• NAPHA (Nasjonalt kompetansesenter for psykisk helsearbeid): Norwegian national competence center for mental health work, host of the DIGI-EK training program that Erfaringssentrum co-delivers. Larger and broader incumbent operating in the same mental health peer support ecosystem.
• Nasjonalt senter for erfaringskompetanse innen psykisk helse: Norwegian national center for experiential competence in mental health, from whose 2016 national gathering Erfaringssentrum was founded. Overlapping mission and historical parent relationship; broader mandate as a publicly funded competence center.

Others

• LEVE: Norwegian suicide prevention organization partnering with Erfaringssentrum on the Livet etter deg documentary and Arendalsuka events. Adjacent player in the lived-experience mental health ecosystem rather than a direct peer support workforce organization.

Emerging players

• International Association for Peer Supporters (IAPS): Emerging international membership community for peer supporters and peer specialists. Compares to Erfaringssentrum as a professional home for peer workers, with partial overlap and broader geographic scope but less national institutional standing.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/erfaringssentrum

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about erfaringssentrum