What healthmate.tech does

Healthmate.tech, operating through its legal entity PHYSIA AI SOFTWARE SOLUTIONS, SL, is an AI-enabled clinical management software company founded in 2024 and headquartered in Alicante, Spain. The company provides a unified SaaS platform that integrates online scheduling, patient CRM, WhatsApp messaging, voice telephony, Instagram, clinical history documentation, VeriFactu-ready invoicing, digital signature, telemedicine, and digital follow-up for private healthcare clinics in Spain. Its flagship product is "Mate," a conversational and voice AI agent that handles first-response patient communications across WhatsApp, calls, and web channels, collects context, filters urgency, and escalates to human professionals when clinical judgment is required. The platform adapts AI tone, question flows, reminders, and escalation rules to specific medical specialties including dentistry, aesthetics, physiotherapy, psychology, dermatology, veterinary, general medicine, nutrition, and gynecology, among others.

The company targets private healthcare clinics ranging from solo practitioners to multi-center clinical networks. HealthMate runs a hybrid go-to-market combining product-led growth (14-day free trial with no credit card required, avatar-based interactive product demo, website-driven sign-up) with sales-led onboarding (personalized setup, data migration from legacy clinic systems, specialty-specific AI configuration). Revenue is generated primarily through SaaS subscriptions — a publicly listed Starter plan at €250/month (or €212.50/month annually with a 15% discount, capped at 10 professionals and 1,000 WhatsApp reminders per month) and a custom-priced Growth plan for multi-center groups — supplemented by a €700 one-time data migration fee on quarterly billing and an optional pre-consultation module set. As of June 2026 the company reports 499 clinic customers, 2,900+ healthcare professionals, 529,000+ patients managed, and 832,000+ messages processed.

The company is led by CEO and co-founder Marcos Valera Santana, a practicing physiotherapist who operates his own seven-employee clinic, giving the platform direct practitioner-led product positioning. PHYSIA AI SOFTWARE SOLUTIONS has secured non-dilutive financing through the European Union NextGenerationEU instrument, routed via Spain's ENISA and the Generalitat Valenciana's Institut Valencià de Finances under the Plan de Recuperación, Transformación y Resiliencia. Core technology dependencies include the WhatsApp Cloud API (Meta) for messaging infrastructure and Stripe for payment processing. The platform maintains GDPR, LGPD, and CCPA-aligned privacy practices and is positioned for Spain's VeriFactu electronic invoicing compliance. Marketing channels emphasize SEO-targeted comparative content positioning against generalist CRMs (HubSpot, Salesforce, Zoho), clinic software (Clinic Cloud, DriCloud, Doctoralia, Pabau, Tebra), and pure voice/chatbot tools (Retell, Vapi, ElevenLabs, Manychat).

Name

healthmate.tech

Legal name

PHYSIA AI SOFTWARE SOLUTIONS, SL

Website

https://myphysia.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthmate.tech provides AI-enabled clinical management software for private healthcare clinics in Spain, unifying scheduling, WhatsApp, voice, Instagram, patient CRM, invoicing, and follow-up through its conversational AI agent "Mate." The platform serves 499 clinics across 13+ medical specialties and is led by a practicing physiotherapist founder.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)

akta.pro secondary industries

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Patient Intake, Digital Registration & eForms (HLACAEAF), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Clinical management software
• AI healthcare platform
• Patient communication automation
• Medical practice CRM
• Clinic scheduling software

Headquarters

HQ city

Alicante

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Plan Starter: Core SaaS subscription with two billing cycles: quarterly (750 EUR/quarter + VAT, equivalent to 250 EUR/month) and annual (2,550 EUR/year + VAT at 212.50 EUR/month, with 15% discount). Quarterly billing includes 700 EUR one-time setup/migration fee; annual billing includes data migration at no additional cost. Limits: up to 10 professionals, up to 1,000 WhatsApp reminders/month.
2. SaaS Subscription - Plan Growth: Custom-tailored subscription for clinical groups and multi-center networks. Limits (professionals, centers, AI agents, reminders, storage) are defined per accepted budget. Pricing is personalized and quote-based.
3. Data Migration Service: One-time professional service for data migration from legacy clinical management systems. Quarterly subscribers pay 700 EUR (one-time); annual subscribers receive migration included at no extra cost. Includes import of patient data, appointment history, clinical records, and associated documentation.
4. Free Trial (14 days): Free 14-day trial period with no credit card required and no commitment. Designed to allow prospects to evaluate the product before subscribing.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

HealthMate is a SaaS clinical management platform that uses an AI conversational agent ("Mate") and a Voice AI agent to handle patient communication across WhatsApp, phone calls, and Instagram for private healthcare clinics. The platform unifies agenda/scheduling, patient CRM, automated reminders, digital follow-up, specialty-adapted pre-consultation, and VeriFactu-ready billing. It is sold via subscription plans targeted at solo practitioners, SMB clinics, and multi-center clinical networks in Spain.

Product overview

HealthMate is a unified clinical management software platform with AI capabilities for private clinics. The core product consists of an AI Agent (Mate) that handles patient communication across WhatsApp, calls, and Instagram, combined with integrated modules for scheduling (Agenda), patient CRM (CRM de pacientes), clinical history (Historia clínica), invoicing (Facturación/VeriFactu), voice agent, virtual receptionist, digital waiting room, patient portal, telemedicine, digital signature, insurance management (Gestión de mutuas), and clinical analytics. The platform connects all communication channels to patient records and schedules, enabling clinics to automate repetitive tasks while maintaining human oversight for clinical decisions.

Differentiator

Problem solved

Functional benefit

Products and services

• HealthMate Platform (SaaS Subscription) Cloud-based AI-powered clinical management SaaS for private healthcare clinics in Spain. The subscription unifies WhatsApp, voice calls, Instagram, scheduling (agenda), patient CRM, automated reminders, digital follow-up, pre-consultation triage, specialty-adapted conversational AI (Mate), Voice AI for 24/7 phone coverage, and VeriFactu-ready invoicing. Sold as a Starter plan (up to 10 professionals, 1,000 WhatsApp reminders/month) and a custom-quoted Growth plan for multi-center clinical groups.

Quantifiable outcome

• 499 clinics using the platform (internal data, June 2026)
• +3 more outcomes

Named customers10 records

Segments13 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationSecure payment gateway used for electronic contracting and subscription billing. Payment processing is handled through Stripe's secure payment platform for quarterly and annual subscription payments.
• WhatsApp Cloud API (Meta Platforms)coreTechnology or IntegrationWhatsApp Cloud API integration allows automated messaging from the clinic's existing WhatsApp Business number. Meta performs mandatory business verification, phone number validation, display name approval, and policy compliance checks. HealthMate manages the integration process and guides clients through Meta's verification requirements.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Doctoralia: Spain-leading clinic management and patient booking platform owned by DocPlanner Group. Directly competes with HealthMate in the Spanish private clinic market across scheduling, patient acquisition, and clinic SaaS workflows.
• Clinic Cloud (Medesk): Spain-based clinic management SaaS providing scheduling, electronic medical records, billing, and marketing tools for private healthcare clinics. Direct competitor in Spain with comparable target customer profile.
• DriCloud: Spanish cloud-based clinic management software offering EHR, scheduling, billing, and patient communication for private healthcare providers. Direct competitor operating in the same Spanish private-clinic segment.
• Pabau: UK-based clinic management SaaS for aesthetics, wellness, and healthcare practices offering scheduling, CRM, patient records, and AI-driven automation. Closest international comparable to HealthMate's specialty-tuned AI engagement model.
• OneClinic: Spanish clinic management software targeting private practices with EHR, agenda, billing, and patient communication features. Direct competitor in the Spanish SMB clinic segment.

Broad incumbents

• Tebra: US-based practice management platform serving independent medical practices with EHR, scheduling, billing, and patient experience tools. Broader incumbent offering overlapping capabilities at greater scale.
• athenahealth: Large US healthcare IT platform providing EHR, practice management, and patient engagement across provider organizations. Established incumbent with a much broader portfolio competing for the same clinic-engagement use case.
• HubSpot: Generalist CRM platform with healthcare vertical features. Competes with HealthMate's patient CRM, reminders, and engagement automation as part of a much broader sales/marketing portfolio.
• Salesforce Health Cloud: Enterprise CRM with a healthcare vertical offering provider-patient relationship management, engagement, and care coordination. Larger generalist competing for the same patient CRM and outreach use case.

Emerging players

• Retell AI: Voice AI platform enabling automated phone agents that can be combined with CRM and messaging tools. Could be assembled alongside a chatbot platform to partially replicate HealthMate's voice AI agent capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/healthmate-tech
• Instagraminstagram.com/healthmate.tech

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about healthmate.tech