What Heidi Health does

Heidi Health is a Melbourne-headquartered health technology company that builds an AI Care Partner platform for clinicians. Its core product, Heidi Scribe, is an ambient AI medical scribe that captures patient encounters via desktop, mobile, or the proprietary Heidi Remote wearable microphone, transcribes them in 110+ languages, and produces structured clinical notes, referral letters, and coding outputs tailored to the clinician's specialty and style. The platform has been extended with Heidi Evidence, a clinical decision-support module that grounds answers in authoritative sources such as BMJ, Vidal, MIMS, EmGuidance, and Atropos Alexandria, and Heidi Comms, an autonomous AI agent that handles inbound and outbound patient calls, bookings, reminders, and follow-ups. Underlying infrastructure includes MongoDB Atlas for scale, an agentic AI layer for clinical workflows, and certified compliance with HIPAA, GDPR, NHS, APPs, PIPEDA, ISO 27001, SOC 2 Type II, and ISO 9001.

Heidi operates a hybrid product-led growth and enterprise go-to-market: a permanently free Heidi Scribe tier with self-serve onboarding drives individual clinician adoption in 116-190 countries (15,000+ organic sign-ups in South Africa before formal launch), while a field sales motion sells annual or multi-year enterprise subscriptions to health systems, NHS trusts, and ACOs (e.g., Beth Israel Lahey Health's 6,000-physician rollout, Modality Partnership's 53 NHS sites). Revenue streams include recurring SaaS subscriptions (Scribe, Evidence, Comms), freemium-to-paid conversion, USD $299 hardware sales of Heidi Remote, professional services for enterprise EHR integrations, and usage-based billing for Comms consumption. Distribution is reinforced by channel partners including R1 RCM (US revenue cycle management), OneCare Vermont, Intercare, ProCare, and Hendrix Health.

The company has raised USD $96.6M across disclosed rounds including a USD $65M Series B led by Point72 Private Investments in October 2025 at a USD $465M post-money valuation. It has rapidly expanded into the UK (via the AutoMedica acquisition in February 2026), Singapore (regional HQ, November 2025), South Africa (formal launch April 2026), Canada (Toronto HQ, May 2026), and New Zealand (NAIAEAG endorsement July 2025), supporting 2.6M+ weekly patient visits and 81M+ cumulative consultations. Heidi has been recognised as CHIME Foundation Partner of the Year 2025, Frost & Sullivan's 2026 North America Technology Innovation Leader in AI medical scribes, and a Forbes Asia 100 To Watch 2025 company.

Name

Heidi Health

Legal name

Heidi Health Pty Ltd

Website

https://heidihealth.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Heidi Health builds an AI Care Partner platform that automates clinical documentation, evidence lookup, and patient communications for clinicians and health systems across 110+ languages and 116-190 countries.

Ownership category

akta.pro rank

Product category

AI Medical Scribe / Clinical Documentation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Nursing, Clinical Notes & Documentation Workflow Tools (HLACAAAG)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• AI medical scribe
• Clinical documentation software
• Ambient AI healthcare
• Patient communication platform
• Clinical decision support

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Heidi subscription (Scribe, Evidence, Comms): Recurring SaaS revenue from per-clinician subscriptions, sold monthly or annually with multi-year enterprise commitments; includes fair-use monitoring, role-based administration, and add-on modules (Comms, Evidence). Customer owns their data; Heidi retains rights to de-identified aggregated data.
2. Freemium self-serve tier: Free Heidi Scribe tier with self-serve onboarding to drive individual clinician adoption and viral organic growth (e.g., 15,000+ clinicians in South Africa before formal launch). Used as a land motion into paid enterprise subscriptions.
3. Heidi Remote hardware sales: One-time hardware revenue from the 21g wearable AI microphone sold at $299 per unit via Heidi's own e-commerce storefront, often bundled with reduced-price annual or multi-year Heidi subscription commitments.
4. Enterprise implementation and integration services: Professional services and integration revenue tied to large health system rollouts (EHR integration, SSO, custom templates, central admin configuration), delivered via account-managed sales motion alongside subscription contracts.
5. Usage-based Comms consumption: Heidi Comms billing includes usage monitoring (call volumes, concurrent calls, call minutes) with fair-use thresholds; subscriptions can be adjusted or throttled based on actual usage, implying a usage-sensitive component.

Pricing tiers

Go-to-market motion5 records

Distribution channels7 records

Marketing channels10 records

Core offering

Heidi Health sells an AI Care Partner platform that automates clinical administrative work for healthcare providers. The core product, Heidi Scribe, is an ambient AI medical scribe that captures patient-clinician conversations in 110+ languages and generates structured clinical notes, referral letters, codes, and follow-up tasks before the patient leaves. Layered add-ons include Heidi Evidence (clinical decision support with sourced citations), Heidi Comms (an AI agent that handles patient calls, bookings, and reminders), and Heidi Remote (a wearable clip-on microphone for on-device capture).

Product overview

Heidi Health is structured as a platform-plus-modules architecture marketed under the umbrella brand "Heidi — your AI Care Partner." The core product is Heidi Scribe, an AI medical scribe that transcribes patient consultations across 110+ languages and produces structured clinical documentation tailored to specialty and clinician style. Layered on top are Heidi Evidence (clinical decision support with traceable, ad-free clinical evidence and validated calculators), Heidi Comms (an autonomous AI agent that automates patient calls, bookings, reminders, and follow-ups, integrated with EHR/PMS systems such as Cliniko, MediRecords, BestPractice, Medtech, and Athena), and Heidi Remote (a 21g wearable clip-on microphone that captures consultations on-device for Scribe). The platform also incorporates AutoMedica, a UK clinical-AI capability acquired in February 2026 to bring MHRA AI Airlock regulatory-sandbox access and UK expansion. Together, the four named products (Scribe, Evidence, Comms, Remote) plus the AutoMedica acquisition deliver Heidi's end-to-end AI Care Partner experience across documentation, evidence retrieval, patient communication, and hardware-enabled capture.

Differentiator

Problem solved

Functional benefit

Brands

• Heidi Scribe: AI medical scribe product that transcribes patient visits, structures clinical notes, and generates documentation in 110+ languages.
• Heidi Comms
• Heidi Evidence
• Heidi Remote

Products and services

• Heidi Scribe Heidi Scribe is an ambient AI medical scribe that captures patient-clinician conversations in real time across 110+ languages and produces structured clinical notes, referral letters, codes, and follow-up tasks in the clinician's preferred template and natural language before the patient leaves. It is sold to individual clinicians (free self-serve tier) and to health systems and hospitals via enterprise subscriptions with central admin, role-based permissions, and EHR integration.
• Heidi Evidence Heidi Evidence is a clinical decision-support module that delivers ad-free, source-traceable answers to clinical questions from trusted sources (BMJ Group, Vidal Group, MIMS, EmGuidance), with integrated validated calculators, CPD auto-logging, and auto-drafted documentation. It is offered as a free product to clinicians and as part of paid Heidi Care Partner subscriptions for enterprise customers.
• Heidi Comms Heidi Comms is an AI patient-communication agent that handles inbound and outbound patient calls, appointment booking, reminders, follow-ups, FAQs, and screening 24/7 across voice, text, and chat, with clinic-configurable tone and routing. It integrates with leading EHR/PMS systems (Cliniko, MediRecords, BestPractice, Medtech, Athena) and is sold to care teams and health organizations with usage-based billing on call volumes, concurrent calls, and minutes.
• Heidi Remote Heidi Remote is a 21-gram clip-on wearable AI microphone that captures patient consultations online or offline with 360° omnidirectional noise-reducing audio, end-to-end encryption, 14-hour battery, and 100+ hours of on-device storage, then auto-syncs to Heidi Scribe over USB-C. Sold directly to clinicians at $299 per unit via Heidi's e-commerce storefront and bundled with discounted or free annual and multi-year Heidi subscription commitments.

Quantifiable outcome

• 6 minutes saved per encounter in enterprise deployments.
• +12 more outcomes

Named customers27 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability11 records

Feature8 records

Partnerships

17 partnerships are on record, tiered core us channel, core south africa channel, core integration, core ecosystem partner, flagship, core infrastructure, vertical channel, flagship uk channel, core implementation partner and major infrastructure / gtm.

• OneCare Vermontcore us channelChannel Partner/ Reseller/ Distributor · 3 May 2026Partnered with Heidi Health to provide 12-month subscriptions to Heidi's AI scribe to independent primary care practices across the state of Vermont.
• Intercare Groupcore south africa channelChannel Partner/ Reseller/ Distributor · 23 April 2026South African multi-specialty healthcare group partnering with Heidi to scale deployments locally alongside Fourways Veterinary Hospital.
• Atropos Healthcore integrationTechnology or Integration · 21 April 2026Strategic integration making Atropos' Alexandria evidence library (33M+ precision RWE artifacts) accessible through Heidi's clinical workflows, alongside Meta, Microsoft, Vim, Avo, Autonomize AI, Vye Health, Humata, and Arcadia — reaching ~1/3 of US physicians and half of major US health systems.
• Metacore ecosystem partnerStrategic or Co-development Partner · 21 April 2026Meta is one of the Atropos Health / Alexandria deployment partners routing evidence into Heidi's clinical workflows, alongside Microsoft, Vim, Avo, Autonomize AI, Vye Health, Humata, and Arcadia.
• Microsoftcore ecosystem partnerStrategic or Co-development Partner · 21 April 2026Microsoft is one of the Atropos Health / Alexandria deployment partners routing evidence into Heidi's clinical workflows, alongside Meta, Vim, Avo, Autonomize AI, Vye Health, Humata, and Arcadia.
• AutoMedicaflagshipStrategic or Co-development Partner · 25 February 2026UK-based clinical AI company acquired by Heidi to gain access to the MHRA AI Airlock regulatory sandbox and accelerate technical and regulatory capabilities in the UK.
• MongoDBcore infrastructureTechnology or Integration · 21 January 2026Migrated Heidi's data platform to MongoDB Atlas to scale Heidi Scribe to 81 million medical consultations globally; Heidi describes Scribe as an "agentic AI layer" running on this infrastructure.
• R1 RCMflagshipStrategic or Co-development Partner · 1 January 2026Landmark US revenue cycle management partnership: Heidi + R1 RCM are uniting for AI-powered revenue cycle management across US healthcare, with shared enterprise go-to-market.
• BestPractice (Best Practice)core integrationTechnology or Integration · 1 January 2026Australian primary care EHR/PMS integrated with Heidi for AI documentation workflows, used by an estimated 80% of Australian GPs.
• MediRecordscore integrationTechnology or Integration · 1 January 2026Heidi Health's AI Scribe is live within MediRecords, enabling ambient documentation for clinics using the MediRecords platform in Australia.
• Medtechcore integrationTechnology or Integration · 1 January 2026Listed as one of the leading EHR/PMS systems Heidi Comms seamlessly integrates with for Australian health organizations.
• Athena (athenahealth)core integrationTechnology or Integration · 1 January 2026Listed as one of the leading EHR/PMS systems Heidi Comms seamlessly integrates with for health organizations.
• Clinikocore integrationTechnology or Integration · 1 January 2026Listed as one of the leading practice management systems Heidi Comms seamlessly integrates with.
• INVO Fertilityvertical channelChannel Partner/ Reseller/ Distributor · 27 October 2025Strategic partnership integrating Heidi Health's AI-powered scribe platform at INVO's Wisconsin Fertility Institute to automate clinical documentation.
• Modality Partnershipflagship uk channelChannel Partner/ Reseller/ Distributor · 12 September 2025UK's largest GP super-partnership, implementing Heidi's AI documentation tool across 53 NHS sites, achieving a 61% reduction in administrative time and improved clinician-patient interactions.
• Hendrix Healthcore implementation partnerImplementation/ SI/ Consulting Partner · 17 July 2025New Zealand implementation partner working with Heidi to deliver culturally responsive features, including Te Whare Tapa Whā model templates, as part of the Health New Zealand NAIAEAG-endorsed pilot.
• Google (Cloud / Workspace partnership)major infrastructure / gtmStrategic or Co-development Partner · 20 April 2025Reported partnership to take Heidi Health global via Google Cloud / Workspace; referenced in Medical Republic headline "Google partnership to take Heidi Health global."

Scale indicators17 records

Recent moves9 records

Expansion highlights11 records

Direct peers

• Abridge: Leading US-based AI medical scribe that turns patient-clinician conversations into structured clinical notes and integrates with Epic and other EHRs. Directly comparable to Heidi Scribe as an ambient documentation platform targeting health systems, with overlapping customer logos (e.g., UVM Health Network).
• Suki AI: AI clinical assistant that generates notes, dictations and coding suggestions for clinicians, sold to individual practitioners and health systems. Directly comparable to Heidi as an ambient AI scribe with enterprise health-system deployments and a per-clinician subscription model.
• Commure (Augmedix): Healthcare technology company that acquired Augmedix, offering AI-powered ambient documentation and a clinician productivity platform to US health systems. Directly comparable to Heidi Enterprise as a documentation-and-workflow platform sold to hospitals and large provider groups.
• Nabla: AI ambient scribe for clinicians that generates clinical notes from patient encounters, with a free web version and enterprise offerings. Directly comparable to Heidi Scribe on ambient documentation, multi-language support, and PLG-driven clinician adoption.
• DeepScribe: AI medical scribe that automates clinical documentation and integrates directly with EHRs for specialty and primary care practices. Directly comparable to Heidi on ambient note generation, EHR integration, and specialty-template customisation.
• Ambience Healthcare: AI documentation and coding platform for clinicians and health systems that combines ambient scribing with CDI, coding, and revenue cycle support. Directly comparable to Heidi's Scribe-plus-Evidence-plus-RCM positioning, especially given Heidi's R1 RCM partnership.

Broad incumbents

• Microsoft Nuance DAX Copilot: Microsoft-owned ambient AI scribe (DAX Copilot) built on Nuance's healthcare voice platform and deeply embedded in Microsoft Cloud for Healthcare and the Epic ecosystem. A broad incumbent with overlapping ambient-documentation capabilities but bundled into a much larger Microsoft portfolio.
• 3M Health Information Systems (MModal): Established healthcare documentation and medical-speech-recognition vendor (including MModal) serving hospitals, payers and large provider groups. A broad incumbent with overlapping speech-to-text and clinical-documentation capabilities, but anchored in a much larger 3M healthcare portfolio.

Emerging players

• Iodine Software: AI-powered clinical documentation integrity (CDI) and revenue cycle platform for hospitals and health systems. Comparable to the Heidi Evidence and RCM-adjacent use cases, focusing on mid-visit clinical insight and downstream coding/quality outcomes rather than ambient scribe capture.

Others

• Atropos Health: Evidence-generation platform whose Alexandria library of 33M+ real-world evidence artifacts is integrated directly into Heidi Evidence. Not a competitor but a strategic content/integration partner that broadens Heidi's clinical decision-support capabilities and provides a useful comparand on the evidence-library side of the market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/heidihealth
• Facebookfacebook.com/tryheidi

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds12 records

Investors21 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heidi Health