Casap
Casap provides an agentic AI platform that automates payment dispute resolution and first-party fraud detection for U.S. banks, credit unions, and fintechs, combining a proprietary dispute model and fraud-scoring engine with built-in regulatory compliance and a managed-service layer.
- Company typePrivate
- Founded2022
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Casap does
Casap is an agentic AI company purpose-built for payment dispute resolution and fraud operations at financial institutions. Founded in 2022 by Shanthi Shanmugam (formerly of Robinhood) and Saisi Peters (formerly of Chime), the company is headquartered in New York City with an additional office in San Francisco and is incorporated in Delaware as Casap Technologies, Inc. The core platform combines Dispute AI Agents powered by what Casap describes as the first publicly available dispute model and API, a proprietary first-party fraud scoring engine (marketed as 'FICO for first-party fraud'), built-in regulatory and card-network compliance expertise (Reg-E, Reg-Z, Nacha, Mastercard, Visa, Star), and a managed-service layer that pairs AI agents with human dispute experts. The platform supports card, digital payment, EFT, ATM, check, and ACH transactions and ships with pre-built integrations to Symitar core processing and the major card networks.
Casap sells its platform primarily through direct enterprise sales to three verticals — credit unions, banks, and fintechs — with disclosed reference customers Chartway Federal Credit Union and MidSouth Community Federal Credit Union. Headline outcomes include a 90% reduction in dispute resolution costs and a 51% reduction in fraud losses across deployments, with chartway saving $875K annually and MidSouth cutting fraud losses in half and per-dispute cost by more than 90%. The company also runs a formal 'Become a Partner' channel program for integration, referral, and reseller partners as it expands into adjacent use cases such as ATO investigation, transaction review, and deposit review.
Casap's business model is a quote-based subscription (multi-year contracts) augmented by managed services revenue, with no publicly disclosed price points. The company has raised $33.5 million in total disclosed venture funding — an $8.5 million round led by Lightspeed Venture Partners in October 2024 and a $25 million Series A led by Emergence Capital in August 2025, with Lightspeed, Primary Ventures, and SoFi also participating. Operations are concentrated in the United States, and the company has built category visibility through Money20/20 USA (2024 Startup Media Session and 2025 Rising Fintech Star), FinovateFall 2025 Best of Show, and Inc.'s 2026 Female Founders 500 recognition of CEO Shanthi Shanmugam.
Casap firmographics
Firmographics- Name
- Casap
- Legal name
- Casap Technologies, Inc.
- Website
- https://casaphq.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Casap provides an agentic AI platform that automates payment dispute resolution and first-party fraud detection for U.S. banks, credit unions, and fintechs, combining a proprietary dispute model and fraud-scoring engine with built-in regulatory compliance and a managed-service layer.
- Ownership category
- akta.pro rank
Casap industry classification
Industry- Product category
- Payment Dispute and Fraud Automation Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Dispute, Chargeback & Refund Automation (FSAGABAI)
Keywords
Where Casap is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Casap business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription / SaaS licensing: Casap sells access to its dispute and fraud automation platform under a subscription model, with billing tied to recurring charges that the customer authorizes to be charged on a recurring basis per the company's Terms of Service. Pricing is quote-based (check, wire transfer, or other agreed methods) rather than publicly listed.
- Managed services for dispute and fraud operations: Casap offers a managed service layer where its AI agents work alongside in-house dispute experts to handle claims end-to-end for the financial institution, blending platform subscription with ongoing human-operated service.
- Add-on transaction-type coverage and adjacent workflows: Beyond core card disputes, Casap is expanding into ATO investigation, transaction review, and deposit review, with customers already asking the company to 'Casap' other workflows — indicating a land-and-expand motion that adds new transaction types and adjacent fraud operations as upsell.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Quote-based subscription / managed service — pricing not publicly disclosed |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Casap product offering
Product offeringCore offering
Casap sells an agentic AI dispute and fraud automation platform purpose-built for banks, credit unions, and fintechs. The platform automates the full payment-dispute lifecycle from intake through chargeback filing, layers a proprietary first-party fraud scoring engine on top of Dispute AI Agents, and ships with built-in Reg-E, Reg-Z, Nacha, and card-network rule expertise. It is delivered as a subscription SaaS product, augmented by a managed-service option that pairs the AI with human dispute experts, and supports card, digital payment, EFT, ATM, check, and ACH transactions.
Product overview
Casap operates a unified agentic AI platform for payment dispute and fraud operations rather than a portfolio of disconnected products. The core Casap Dispute & Fraud Automation Platform is delivered alongside its central intelligence layer, the Casap Dispute AI Agents (powered by the Casap Dispute API), and is augmented by the Casap Managed Service, which layers human dispute experts on top of the agents. Together these components automate the full dispute lifecycle from intake to chargeback filing for banks, credit unions, and fintechs. The Casap Cornerstone Report ('What's Going On in Fraud 2026') is a companion research publication developed with Cornerstone Advisors that contextualizes the platform within industry fraud trends.
Differentiator
Problem solved
Functional benefit
Products and services
- Casap Dispute & Fraud Automation Platform End-to-end AI-powered dispute management and fraud prevention platform that resolves claims in minutes, with built-in Reg-E, Reg-Z, Nacha, and card-network compliance, win-score prediction, and multi-channel consumer self-service.
- Casap Dispute AI Agents Agentic AI agents that automate the full dispute lifecycle — from intake to chargeback filing — optimize evidence to increase win-rates, and produce win-score predictions.
- Casap Managed Service Service offering where Casap's dispute experts work alongside the client's team alongside AI agents to handle claims end-to-end, combining automation with human judgment for higher-touch or higher-stakes cases.
- Casap Dispute API Publicly available dispute model and API that powers the Casap Dispute AI Agents, enabling automated evidence analysis, fraud scoring, win-score prediction, and direct chargeback filing workflows for partners and developers.
Quantifiable outcome
- Reduces dispute resolution costs by 90%
- +5 more outcomes
Companies that use Casap
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Casap technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature8 records
Casap partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- MastercardcoreMastercard is featured as a 'Trusted by' logo on Casap's homepage, alongside other card networks. Casap's platform includes built-in Mastercard network rule expertise for dispute and chargeback automation.
- VisacoreVisa is featured as a 'Trusted by' logo on Casap's homepage. The MidSouth case study notes that Casap gives credit unions direct access to Visa transaction metadata such as IP addresses and phone numbers to verify fraud claims.
- Star (card network)coreStar (the Star Financial / Star Network card brand) is displayed as a 'Trusted by' logo on Casap's homepage, alongside Visa and Mastercard, indicating integration with its card-network rule expertise.
- SymitarcoreSymitar, a core processing platform widely used by credit unions, is featured as a 'Trusted by' logo on Casap's homepage, signaling integration with the systems credit unions already operate.
- Cornerstone AdvisorscoreCornerstone Advisors co-produced the 'What's Going On in Fraud 2026' research report with Casap, surveying 400+ banks and credit unions on dispute and fraud operations. The co-branded report is a gated lead-generation asset on casaphq.com/cornerstonereport.
- LexisNexisminorCasap cites LexisNexis' 2025 cybercrime report in its Series A announcement to substantiate the $100B first-party fraud problem and the 30–50% share of total fraud losses attributable to first-party fraud.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Casap competitors and assessment
Company assessmentDirect peers
- Chargebacks911: Chargebacks911 is a leading third-party chargeback and dispute management platform serving merchants, issuers, and fintechs. It is the most direct competitor to Casap, with overlapping product scope in dispute automation, chargeback representment, and fraud operations.
- Midigator: Midigator is a chargeback management platform for SaaS and subscription businesses, focused on prevention, automation, and analytics. It overlaps with Casap in dispute lifecycle automation but skews more merchant-side and SaaS rather than issuer-side FI focus.
- Sift: Sift provides AI-driven digital trust and fraud detection for fintechs, marketplaces, and financial institutions. It competes with Casap's AI fraud scoring capabilities and serves a similar fintech/FI buyer base, but with a broader trust-and-safety product portfolio.
- Featurespace: Featurespace provides adaptive behavioral analytics for fraud and risk management, primarily to banks and payments processors. It overlaps with Casap's AI fraud detection and serves the same FI buyer segment, with comparable regulatory/compliance positioning.
- DataVisor: DataVisor is an AI-based fraud detection platform for banks, fintechs, and digital businesses. It overlaps with Casap in machine-learning fraud scoring and serves similar FI and fintech buyers, though it has a stronger focus on account-opening and application fraud.
Broad incumbents
- Verifi: Verifi is a Visa-owned dispute resolution and merchant intelligence platform that resolves chargebacks and disputes for issuers and merchants. It is a broad incumbent in the same space as Casap, with deeper card-network ownership and a wider product portfolio.
- Ethoca: Ethoca, a Mastercard company, provides issuer–merchant collaboration tools for fraud and dispute prevention (Ethoca Alerts, RDX/CDRN). It competes with Casap's first-party fraud scoring and dispute automation but is owned by Mastercard, one of Casap's named 'Trusted by' partners.
- Kount: Kount, an Equifax company, provides AI-driven fraud prevention, identity verification, and chargeback management. It is a broad incumbent that competes with Casap's fraud scoring and dispute modules, with a much wider portfolio across identity and risk.
- NICE Actimize: NICE Actimize is an enterprise financial crime, AML, and fraud platform for tier-1 banks. It competes with Casap at the high end of the FI market with much broader compliance and AML capabilities, but lacks Casap's vertical depth in disputes and first-party fraud.
Emerging players
- Alloy: Alloy provides identity and fraud decisioning infrastructure for fintechs and banks, including credit unions. It intersects with Casap on the fraud risk layer for fintech/FI customers but focuses primarily on identity verification and onboarding rather than post-transaction disputes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Casap social profiles
Digital presenceCasap compliance and trust
Trust signalCompliance2 records
Casap financial estimates
Financial estimateRevenue estimate
Valuation estimate
Casap leadership team
Management profileNumber of profiles
Profiles2 records
Casap funding detail
Funding detailFunding overview
Funding rounds4 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Casap M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Casap
What does Casap do?
Casap sells an agentic AI dispute and fraud automation platform purpose-built for banks, credit unions, and fintechs. The platform automates the full payment-dispute lifecycle from intake through chargeback filing, layers a proprietary first-party fraud scoring engine on top of Dispute AI Agents, and ships with built-in Reg-E, Reg-Z, Nacha, and card-network rule expertise. It is delivered as a subscription SaaS product, augmented by a managed-service option that pairs the AI with human dispute experts, and supports card, digital payment, EFT, ATM, check, and ACH transactions.
Is Casap a public or private company?
Casap is a private company. It is classified as venture growth investor backed and is currently operating.
When was Casap founded?
Casap was founded in 2022. It employs 51 to 100 people.
Where is Casap based?
Casap is headquartered in San Francisco, United States, in the North America region.
How does Casap make money?
Three revenue lines are on record. Subscription / SaaS licensing is the primary driver. The others are managed services for dispute and fraud operations and add-on transaction-type coverage and adjacent workflows.
Who are Casap's main competitors?
Direct peers on record are Chargebacks911, Midigator, Sift, Featurespace and DataVisor. Broad incumbents are Verifi, Ethoca, Kount and NICE Actimize. Alloy is listed as an emerging player.
Does Casap have an API?
Yes. Casap's Dispute AI Agents are powered by the first publicly available dispute model and API. The platform exposes an API that powers direct dispute filing, evidence optimization, win-score prediction, and fraud scoring. A live API status endpoint is monitored at disputes.casaphq.com. Developer documentation is at disputes.casaphq.com.
What industry is Casap in?
Casap's product category is Payment Dispute and Fraud Automation Software. Its primary akta.pro industry code is FSAGABAI, Dispute, Chargeback & Refund Automation. Its NAICS code is 522320 and its SIC code is 7320.