Chargebacks911
Chargebacks911 is a chargeback management firm providing AI-powered prevention, representment, and dispute resolution services to 18,000+ merchants, acquirers, and issuers across eCommerce, travel, retail, digital, and financial institution segments globally.
- Company typePrivate
- Founded2011
- HeadquartersClearwater, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Chargebacks911 does
Chargebacks911 is a chargeback management and risk mitigation firm that operates as a subsidiary of Global Risk Technologies, serving merchants, acquirers, and card issuers with end-to-end dispute prevention, representment, and revenue recovery services. Founded in 2011 by former merchants, the company has built a horizontal platform covering eCommerce, travel, retail, digital goods, and financial institution segments, with a reported customer base exceeding 18,000 companies and $1.3B+ in cumulative client revenue recovery. The core technology stack centers on the Unified Dispute Management System (UDMS), a cloud-based Disputes-as-a-Service platform launched in partnership with Fi911, complemented by proprietary Intelligent Source Detection® analytics, Auto Representment automation, and the ResolveLab AI/ML module that addresses agentic commerce fraud. The platform connects to 944 payment integrations across North America, Europe, and Asia, including Stripe, Shopify, PayPal, WorldPay, and major US/UK banks, supported by PCI Level 1 and SOC 2 Type 2 certifications.
The business model is primarily subscription-based with performance-based ROI guarantees for enterprise merchants, complemented by quote-based custom pricing for mid-market and volume-based hybrid pricing for SMBs. Revenue is generated through three streams: chargeback management services (prevention, response, recovery), enterprise software licensing of the dispute management platform, and UDMS-as-a-Service to financial institutions. Go-to-market combines direct enterprise sales, a self-serve client portal, and channel partnerships (notably acceptcards for UK distribution), with thought leadership-driven demand generation through the annual Chargeback Field Report, podcast, and free analytical tools. The company reported $24M ARR in 2025 with a $71.9M valuation, operating with approximately 218 employees (part of a broader 300+ person Global Risk Technologies network) from headquarters in Clearwater, Florida, and a European office in Rayleigh, Essex, UK.
Chargebacks911 firmographics
Firmographics- Name
- Chargebacks911
- Legal name
- Chargebacks911
- Website
- https://chargebacks911.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Chargebacks911 is a chargeback management firm providing AI-powered prevention, representment, and dispute resolution services to 18,000+ merchants, acquirers, and issuers across eCommerce, travel, retail, digital, and financial institution segments globally.
- Ownership category
- akta.pro rank
Chargebacks911 industry classification
Industry- Product category
- Chargeback Management Software
- NAICS
- Collection Agencies (561440), Collection Agencies (56144), Business Support Services (5614)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Chargeback & Dispute Management (FSAMALAC)
- akta.pro secondary industries
- Payment Abuse & Promo/Refund Abuse Prevention (FSAMALAI), Risk Scoring, Decisioning & Orchestration (FSAMALAB), Fraud Prevention, Risk & Chargeback Management (CRAFALAE)
Keywords
Where Chargebacks911 is headquartered
LocationHeadquarters
- HQ city
- Clearwater
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Chargebacks911 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Chargeback Management Services: Performance-based dispute management and representment services for merchants. The company offers ROI guarantee and performance-based pricing models, with services covering prevention, response, and recovery.
- Enterprise Software Licensing: End-to-end chargeback management platform with customizable reporting, real-time notifications, and data analytics sold as software solutions to enterprise merchants.
- Unified Dispute Management System (UDMS): Disputes-as-a-Service platform for issuers, acquirers, and merchants with real-time transparency and automation features.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise merchants with dedicated chargeback teams and high transaction volumes |
| Subscription | Annual | Mid-market merchants with moderate chargeback volumes |
| Hybrid | Monthly | Small business and startup merchants |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels9 records
Chargebacks911 product offering
Product offeringCore offering
Chargebacks911 provides an AI and machine learning-powered chargeback management platform that combines prevention, representment, and recovery services for merchants and financial institutions. Its Unified Dispute Management System (UDMS) streamlines dispute workflows end-to-end, supported by proprietary Intelligent Source Detection® technology, Auto Representment automation, and behavioral fraud detection. The company operates as a subsidiary of Global Risk Technologies and serves over 18,000 merchants globally, with performance-based ROI guarantees.
Product overview
Chargebacks911 provides an end-to-end chargeback management platform built around its core Unified Dispute Management System (UDMS), a cloud-based Disputes-as-a-Service solution developed in partnership with subsidiary Fi911. The platform employs a dual-layer management approach combining prevention (via Refund-based Prevention Alerts, Data-based Prevention Inquiries, and Merchant Compliance Reviews) with representment and revenue recovery (via Response and Representment services and Intelligent Source Detection® technology). Additional modules include ResolveLab for AI-powered analytics, Affiliate Fraud Shield, and a suite of free analytical tools (BIN Lookup, ROI Calculator, VAMP Calculator). The company operates as a subsidiary of Global Risk Technologies, leveraging patented technologies, machine learning, and human forensics to serve merchants, acquirers, and issuers globally.
Differentiator
Problem solved
Functional benefit
Brands
- Unified Dispute Management System (UDMS): A cloud-based Disputes-as-a-Service platform that streamlines dispute data and workflows for payments industry participants, launched in partnership with Fi911
- ResolveLab
Products and services
- Unified Dispute Management System (UDMS) Cloud-based Disputes-as-a-Service platform developed in partnership with Fi911 that streamlines dispute data and workflows for payments industry participants including issuers, acquirers, and merchants, offering real-time transparency, automation, and integration features.
- Response and Representment
- Intelligent Source Detection®
- Fi911
- Affiliate Fraud Shield
Quantifiable outcome
- Powering over $1.3 billion in revenue recovery for clients
- +5 more outcomes
Companies that use Chargebacks911
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles5 records
Chargebacks911 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature5 records
Chargebacks911 partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- acceptcardscoreStrategic partnership with UK payments broker acceptcards to provide chargeback prevention and dispute management services to acceptcards' merchant customers. Collaboration addresses rising dispute volumes and friendly fraud, which a 2025 Mastercard report cites as accounting for 45% of chargebacks.
- Fi911coreLaunch of Unified Dispute Management System (UDMS), a cloud-based Disputes-as-a-Service platform that streamlines dispute data and workflows for payments industry participants including issuers, acquirers, and merchants.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Chargebacks911 competitors and assessment
Company assessmentDirect peers
- Verifi (Visa): Visa-owned dispute and chargeback management provider offering CDRN alerts, Order Insight, and Rapid Dispute Resolution (RDR). Directly competes with Chargebacks911's representment and alert-based prevention products, especially in the Visa network ecosystem.
- Ethoca (Mastercard): Mastercard-owned chargeback and fraud-prevention network providing Ethoca Alerts and Consumer Clarity. Closest direct competitor in issuer-alert-based prevention; relationship with Mastercard creates both a partnership and competitive dynamic for Chargebacks911.
- Midigator: Chargeback management SaaS platform offering prevention, representment, and analytics for merchants. Directly competes with Chargebacks911 in the subscription-based dispute-management category, often cited as the primary pure-play alternative.
- Justt: AI-driven chargeback management startup focused on automated representment for e-commerce merchants. Competes with Chargebacks911 on technology stack and SMB/mid-market segment, with an emphasis on automation and AI-native architecture.
- Signifyd: Provides chargeback guarantee and fraud protection for e-commerce merchants. Competes with Chargebacks911 in the merchant-facing fraud/chargeback space, especially for enterprise retailers, though it absorbs liability rather than providing representment services.
- Riskified: Public e-commerce fraud management and chargeback guarantee company serving enterprise merchants. Competes with Chargebacks911 in the broader fraud-and-dispute category, with an AI-based decisioning platform and global merchant base.
Broad incumbents
- Kount (Equifax): Equifax-owned digital fraud prevention platform offering identity, trust, and chargeback mitigation. Larger incumbent with broader fraud scope; Chargebacks911 integrates with Kount, making it both a partner and adjacent competitor.
- Stripe (Disputes / Radar): Major payment processor with built-in dispute management (Stripe Disputes) and Radar fraud prevention. As Stripe-native merchants have less need for external chargeback tools, it represents both an integration partner and a structural threat to Chargebacks911's SMB segment.
Emerging players
- Sift: AI-based digital trust and fraud prevention platform used by large marketplaces and e-commerce merchants. Adjacent to Chargebacks911 with partial overlap in chargeback-relevant signals, but broader in scope across account abuse and content abuse.
- NoFraud: Fraud prevention platform with chargeback management capabilities, serving mid-market e-commerce merchants. Comparable technology stack and customer profile; smaller scale than Chargebacks911 but direct overlap in merchant dispute prevention.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Chargebacks911 social profiles
Digital presenceChargebacks911 compliance and trust
Trust signalCompliance2 records
Chargebacks911 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chargebacks911 leadership team
Management profileNumber of profiles
Profiles10 records
Chargebacks911 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chargebacks911 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chargebacks911
What does Chargebacks911 do?
Chargebacks911 provides an AI and machine learning-powered chargeback management platform that combines prevention, representment, and recovery services for merchants and financial institutions. Its Unified Dispute Management System (UDMS) streamlines dispute workflows end-to-end, supported by proprietary Intelligent Source Detection® technology, Auto Representment automation, and behavioral fraud detection. The company operates as a subsidiary of Global Risk Technologies and serves over 18,000 merchants globally, with performance-based ROI guarantees.
Is Chargebacks911 a public or private company?
Chargebacks911 is a private company. It is classified as corporate owned and is currently operating.
When was Chargebacks911 founded?
Chargebacks911 was founded in 2011. It employs 251 to 500 people.
Where is Chargebacks911 based?
Chargebacks911 is headquartered in Clearwater, United States, in the North America region.
How does Chargebacks911 make money?
Three revenue lines are on record. Chargeback Management Services are the primary driver. The others are enterprise Software Licensing and unified Dispute Management System (UDMS).
Who are Chargebacks911's main competitors?
Direct peers on record are Verifi (Visa), Ethoca (Mastercard), Midigator, Justt, Signifyd and Riskified. Broad incumbents are Kount (Equifax) and Stripe (Disputes / Radar). Emerging players are Sift and NoFraud.
Does Chargebacks911 have an API?
No public API is recorded for Chargebacks911.
What industry is Chargebacks911 in?
Chargebacks911's product category is Chargeback Management Software. Its primary akta.pro industry code is FSAMALAC, Chargeback & Dispute Management, with a secondary code of FSAMALAI, Payment Abuse & Promo/Refund Abuse Prevention. Its NAICS code is 561440 and its SIC code is 7370.