Confido Health
- Company typePrivate
- Founded2022
- HeadquartersJersey City, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Confido Health firmographics
Firmographics- Name
- Confido Health
- Legal name
- Confido Health, Inc.
- Website
- https://confido.health
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Confido Health industry classification
Industry- Product category
- Healthcare AI Automation Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
- akta.pro secondary industries
- Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO), Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
Keywords
Where Confido Health is headquartered
LocationHeadquarters
- HQ city
- Jersey City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Confido Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- AI Voice Agent Platform Subscription: Subscription-based SaaS model for healthcare organizations accessing AI-powered voice agents for patient communication and administrative task automation. Pricing appears quote-based, customized to organization size and call volume.
- Implementation and Integration Services: Deployment services including workflow customization, EHR/PMS integration setup, staff training, and ongoing support. Integrated into the 30-day go-live timeline.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare Organizations |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Confido Health product offering
Product offeringCore offering
Confido Health provides AI-powered voice agents (Sara, Ryan, Lilly) that automate healthcare administrative operations including appointment scheduling, payment collections, pre/post-operative engagement, care gap closure, and patient outreach. The platform integrates in real time with 40+ EHR/PMS systems, supports 20+ languages, and is deployed in under 30 days for healthcare organizations including multi-location practices, specialty clinics, hospitals, DSOs, and FQHCs.
Product overview
Confido Health offers a unified AI-powered voice agent platform for healthcare operations automation. The core product is an AI Voice Assistant that serves as the central technology, with three specialized AI agents (Sara, Ryan, and Lilly) addressing different workflow areas. Sara handles front-office tasks like appointment management and payment collections; Ryan manages pre and post-operative patient engagement; and Lilly addresses population health and care gap closure. Additional modules include automated patient intake and AI-powered appointment scheduling, all built on a foundation of Voice AI that processes calls 24/7 while maintaining real-time bidirectional integration with over 11 EHR/PMS systems including Epic, Athenahealth, eClinicalWorks, and others. The platform positions itself as addressing the US healthcare staffing crisis by automating routine administrative work.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Voice Assistant Platform AI-powered voice agent platform handling 24/7 patient phone calls and texts, automating scheduling, insurance verification, payment collections, and care coordination workflows while updating EHR/PMS systems in real time. Built for multi-location healthcare practices, specialty clinics, hospitals, DSOs, and FQHCs.
- Sara (AI Agent)
Quantifiable outcome
- Handle 40% of 20,000+ weekly calls automatically
- +8 more outcomes
Companies that use Confido Health
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Confido Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability5 records
Feature5 records
Confido Health partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Becker's Dental + DSO ReviewcoreCo-hosted webinar 'AI in Dental Ops: How Practices Are Moving from Missed Calls to Maximized Chairs' in partnership with Becker's Dental + DSO Review. Becker's is a leading healthcare business intelligence platform, providing marketing reach to dental decision-makers.
Scale indicators10 records
Recent moves6 records
Confido Health competitors and assessment
Company assessmentDirect peers
- Assort Health: Assort Health offers voice AI agents specifically tuned for specialty medical practices' call handling and patient communication, closely matching Confido's specialty-practices ICP.
- Notable Health: Notable automates patient scheduling, intake, and outreach workflows with AI, overlapping with Confido's appointment management and patient engagement modules.
- Suki AI: Suki builds AI voice and ambient assistants for clinicians, including patient-facing and provider-facing voice automation; directly comparable in voice AI for healthcare workflows and target customer base of multi-specialty practices.
- Abridge: Abridge provides AI-powered ambient documentation and patient communication tools for healthcare systems; competes in the same healthcare AI agent category and serves similar enterprise health system customers.
- Hyro AI: Hyro builds conversational AI assistants for healthcare call centers and patient access, directly competing with Confido on AI voice agents for scheduling and patient engagement.
- Memora Health: Memora Health provides AI-driven patient engagement and care management workflows, including post-discharge outreach and care gap closure, mirroring Confido's Lilly agent capabilities.
Broad incumbents
- Olive AI: Olive is a healthcare AI automation platform that historically focused on revenue cycle and administrative workflows, providing overlapping administrative-automation capabilities to hospitals and health systems.
- Phreesia: Phreesia provides patient intake, scheduling, and communication tools at enterprise scale to medical practices and health systems, overlapping with Confido's patient access workflows.
Emerging players
- Decagon: Decagon builds AI voice and chat agents for enterprise customer service, applying similar conversational AI to consumer-facing support use cases; adjacent technology with potential to enter healthcare.
Others
- Innovaccer: Innovaccer provides a healthcare data platform with EHR integration, patient engagement, and population health tools; also an investor in Confido's Series A and serves as an ecosystem partner in the same customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Confido Health social profiles
Digital presenceConfido Health compliance and trust
Trust signalCompliance3 records
Confido Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Confido Health leadership team
Management profileNumber of profiles
Profiles2 records
Confido Health funding detail
Funding detailFunding overview
Funding rounds4 records
Investors13 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Confido Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Confido Health
What does Confido Health do?
Confido Health provides AI-powered voice agents (Sara, Ryan, Lilly) that automate healthcare administrative operations including appointment scheduling, payment collections, pre/post-operative engagement, care gap closure, and patient outreach. The platform integrates in real time with 40+ EHR/PMS systems, supports 20+ languages, and is deployed in under 30 days for healthcare organizations including multi-location practices, specialty clinics, hospitals, DSOs, and FQHCs.
Is Confido Health a public or private company?
Confido Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Confido Health founded?
Confido Health was founded in 2022. It employs 11 to 50 people.
Where is Confido Health based?
Confido Health is headquartered in Jersey City, United States, in the North America region.
How does Confido Health make money?
Two revenue lines are on record. AI Voice Agent Platform Subscription is the primary driver. The others are implementation and Integration Services.
Who are Confido Health's main competitors?
Direct peers on record are Assort Health, Notable Health, Suki AI, Abridge, Hyro AI and Memora Health. Broad incumbents are Olive AI and Phreesia. Decagon is listed as an emerging player. Innovaccer is listed as an others.
Does Confido Health have an API?
No public API is recorded for Confido Health.
What industry is Confido Health in?
Confido Health's product category is Healthcare AI Automation Software. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat), with a secondary code of HLACAEAO, Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach). Its NAICS code is 54151 and its SIC code is 7370.