Pager Health

What Pager Health does

Pager Health is an AI-powered care navigation and engagement platform that serves health plans, providers, and employer groups across the United States and Latin America. The company combines agentic AI with human-in-the-loop clinical orchestration to deliver 24/7 omnichannel member guidance — covering provider search and scheduling, clinical triage, benefits navigation, aftercare follow-up, and personalized wellbeing — to more than 26 million members. Its three core products are Pager Health℠ Navigator (the flagship AI navigation module), ReallyWell℠ (a GenAI-powered wellbeing platform), and Enterprise 360 (a fully-staffed end-to-end platform tier), supplemented by dedicated AI agents for behavioral health and wellness engagement. The platform is deployed as a white-label solution embedded behind each client's brand and is available as SaaS, fully-staffed managed services, or a hybrid combination.

The company was founded in 2014, originally as a direct-to-consumer mobile app by Oscar Salazar and co-founders; Walter Jin became CEO in 2017 and pivoted the business to a B2B enterprise model. In October 2022 Pager acquired Onlife Health to add NCQA-accredited wellness capabilities, and in June 2024 the company rebranded to Pager Health alongside the launch of its Agent-to-Agent Functionality. The company has raised more than $100 million in cumulative funding since 2014, with the largest disclosed round being a $70 million equity and debt financing in September 2021 led by Susquehanna Private Equity Investments and Horizon Healthcare Services; other named investors include NEA, Goodwater Capital, Lux Capital, SURA Ventures, GuideWell/Florida Blue, Sound Ventures, Montage Ventures, Envision Ventures, Three Fields Capital, and Health Catalyst Capital.

The business model is enterprise subscription and managed-services revenue under multi-year contracts, priced quote-based against the customer's member population and configuration. Go-to-market is direct enterprise field sales supported by strategic channel partners (AXA Partners Mexico, FCamara in Brazil, Protera Health, League) and a Google Cloud Marketplace listing. The platform holds HITRUST CSF, AICPA SOC, URAC Health Call Center (through 10/01/2027), and NCQA Wellness & Health Promotion accreditations, and operates with a remote-first team of approximately 350 professionals across the U.S., Puerto Rico, and Latin America.

Name

Pager Health

Legal name

Pager, Inc.

Website

https://www.pagerhealth.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

Pager Health is an AI-powered care navigation platform serving health plans, providers, and employer groups in the U.S. and Latin America. Its white-label Navigator, ReallyWell℠, and Enterprise 360 products combine agentic AI with human-in-the-loop clinical orchestration to guide more than 26 million members across triage, scheduling, benefits, aftercare, and wellbeing.

Ownership category

akta.pro rank

Product category

Healthcare Care Navigation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Care navigation platform
• AI healthcare solutions
• Virtual care coordination
• Member engagement software
• Wellbeing technology

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise SaaS Subscription: Pager Health's readily scalable platform is available as SaaS — recurring subscription revenue from health plan, provider, and employer customers for AI-powered care navigation, omnichannel engagement, virtual health, and wellbeing capabilities.
2. Fully-Staffed Managed Service: Pager Health operates as a fully-staffed solution (or hybrid with SaaS) delivering clinical nurse triage, care coordination, and concierge services on behalf of the client. Recurring managed services revenue for staffing, 24/7 nurse advice lines, and clinical operations.
3. White-Label / Embedded Licensing: Technology and services delivered behind a health plan's brand. White-label licensing of the platform to health plans, embedded as their member experience — protecting the plan's brand while leveraging Pager Health's AI/clinical infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Pager Health provides an AI-powered care navigation platform that combines agentic AI with human-in-the-loop clinical orchestration to guide health plan members, providers, and employer populations to find, get, and stay well. The platform is delivered as a white-label enterprise SaaS, a fully-staffed managed service, or a hybrid combination, and includes 24/7/365 nurse triage across all 50 U.S. states, benefits navigation, provider search and scheduling, behavioral health, and personalized wellbeing capabilities serving more than 26 million individuals.

Product overview

Pager Health℠ is an AI-powered care navigation platform-plus-modules architecture that combines technology, AI, and concierge clinician services to guide more than 26 million members across the United States and Latin America to the right care at the right time. The platform is anchored by three core solutions sold to payers, providers, and employers: Pager Health℠ Navigator (the core care navigation module combining AI with clinical expertise for 24/7/365 omnichannel member guidance, available across all 50 states), ReallyWell℠ (a GenAI-powered wellbeing module that delivers personalized, one-size-fits-one health and wellness recommendations with full clinical care integration), and Enterprise 360 (a full-stack platform tier combining care navigation, engagement, virtual health, and wellbeing into a single configured, white-label offering). Specialized AI sub-products extend the platform, including the AI-Powered Behavioral Health Agent (for mental health triage and omnichannel navigation) and the AI Wellness Agent (for personalized wellness program engagement). Together, these products deliver connected healthcare experiences — from triage and provider search, to scheduling, benefits navigation, aftercare, and wellbeing — under each client's own brand.

Differentiator

Problem solved

Functional benefit

Brands

• ReallyWell: Wellness engagement offering operated under the Pager Health platform.
• Navigator
• Enterprise 360

Products and services

• Pager Health Navigator

Quantifiable outcome

• 93 NPS for nursing services — highest in the industry
• +11 more outcomes

Named customers6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability11 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered flagship and core.

• FCamaraflagshipChannel Partner/ Reseller/ Distributor · 25 November 2025Strategic partnership announced 11/25/25 to accelerate digital healthcare transformation in Brazil. Combines FCamara's local expertise with Pager Health's globally validated AI-enabled technology to help insurers, payors, hospitals, and integrated healthcare groups build efficient, accessible care journeys.
• Advisory Board — Sandra Clarke, Lisa Davis, Sue Kozik, Peter MiccacoreOthers · 3 September 2025Announced 9/3/25 — appointment of four nationally recognized healthcare leaders to the Advisory Board, bringing proven expertise in healthcare operations, technology, and strategy to support growth and innovation.
• Protera HealthcoreStrategic or Co-development Partner · 13 May 2025Announced 5/13/25 to expand access to value-based, virtual-first musculoskeletal (MSK) care. Partnership aims to improve patient outcomes and reduce healthcare costs through integrated digital solutions.
• LeaguecoreStrategic or Co-development Partner · 29 May 2024Collaboration to address maternal mortality crisis and improve health outcomes — first to leverage digital orchestration tools to deliver next-generation care navigation services to expectant and postpartum mothers at-scale (5/29/24).
• AXA Partners Mexico (APM)flagshipChannel Partner/ Reseller/ Distributor · 23 May 2024Strategic digital partnership to expedite care navigation for AXA Partners Mexico. Enhances customer experience and makes healthcare more accessible for more than 2 million APM members in Mexico.
• Google CloudflagshipTechnology or Integration · 3 April 2023Collaboration to solve healthcare's fragmentation by creating seamless, connected care experiences. Expanded in April 2024 with new generative AI applications built on Google Cloud to improve payer productivity and enhance member experiences.
• Onlife Health (acquired Oct 2022)flagshipStrategic or Co-development PartnerPager strategically acquired Onlife Health in October 2022 (a leading well-being company). After fully integrating people, processes, and technologies, the unified entity emerged as Pager Health in June 2024 — the industry's first connected health platform company.

Scale indicators13 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Accolade: Accolade provides personalized healthcare navigation, advocacy, and virtual care to employers and health plans. It is the closest direct competitor to Pager Health in B2B care navigation, with overlapping target customers (employers, payers) and similar white-label/embedded deployment models. Accolade was acquired by Transcarent in 2024.
• Included Health: Included Health combines virtual primary care, behavioral health, and care navigation into an integrated offering for employers and health plans. It overlaps directly with Pager Health's care navigation + virtual care + behavioral health positioning and competes for the same enterprise buyer.
• Quantum Health: Quantum Health is a care navigation and care coordination platform purpose-built for self-funded health plans and large employers. Its proprietary navigation model and deep health-plan integration closely mirror Pager Health's enterprise navigation offering and target buyer profile.
• Health Advocate: Health Advocate (a Roper Technologies company) provides personalized health advocacy, navigation, and care coordination services to employers, health plans, and plan members. It competes head-to-head with Pager Health for payer and employer navigation RFPs, particularly among large self-funded plans.
• Transcarent: Transcarent is a health and care navigation platform for self-insured employers, integrating virtual care, pharmacy, and surgical benefits. Following its 2024 acquisition of Accolade, Transcarent is the largest pure-play care navigation competitor to Pager Health among employer and ASO customers.

Emerging players

• Wellframe: Wellframe delivers digital care management and member engagement via a mobile platform for health plans. It overlaps with Pager Health's care coordination and engagement capabilities but is narrower in scope and is typically deployed as a point solution rather than an end-to-end navigation platform.
• League: League provides a digital health platform for payors and employers that powers member engagement, navigation, and benefits experiences. Although also a Pager Health partner (maternal care), League overlaps with Pager Health's member engagement and platform aspirations for payer customers.
• Talkspace: Talkspace operates a virtual behavioral health platform for payers, employers, and consumers. It overlaps with Pager Health's AI Behavioral Health Agent and broader behavioral health navigation capabilities and competes for the same payer and employer behavioral health budgets.

Broad incumbents

• Teladoc Health: Teladoc Health is a broad virtual care incumbent offering telehealth, mental health, and chronic condition management to payers and employers. It overlaps with Pager Health on virtual care, behavioral, and care navigation components but as part of a wider portfolio rather than a navigation-first platform.
• Optum (UnitedHealth Group): Optum operates the largest integrated payer-provider-services platform in the U.S., offering care navigation, population health, and digital engagement capabilities within UnitedHealth's broader stack. It is a structural competitor to Pager Health in the health plan market, particularly for vertically integrated and large national carriers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pager-health

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries1 record

Funding overview

Funding rounds10 records

Investors20 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pager Health