ChargerHelp!
ChargerHelp! is a private EV charging operations and maintenance company that delivers Reliability as a Service (RaaS) through its AI-powered EMPWR platform, serving utilities, charging networks, OEMs, EV automakers, and site hosts across 47 U.S. states.
- Company typePrivate
- Founded2020
- HeadquartersLos Angeles, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ChargerHelp! does
ChargerHelp!, Inc. is a Delaware-incorporated, venture-backed private company founded in 2020 in Los Angeles that is the first company exclusively dedicated to EVSE (Electric Vehicle Supply Equipment) operations and maintenance. The company operates a platform-plus-service model built around its proprietary EMPWR™ platform, a brand-agnostic intelligence layer that ingests data from 25+ charger OEMs and multiple CSMS/CMS backends via APIs and the OCPP protocol, applies machine learning trained on 300+ million proprietary service data points, and dispatches technicians through a dedicated mobile app (the EMPWR Technician App) supported by more than 600 verified repair workflows. EMPWR's AI capabilities cover anomaly detection, remote remediation confidence scoring, predictive root-cause analysis, and knowledge retrieval, and reportedly resolve approximately 90% of software-related charger outages remotely without a truck roll.
ChargerHelp! monetizes through three primary streams: (1) Reliability as a Service (RaaS) subscriptions, sold as Full RaaS (managed service with unlimited in-field coverage) or Remote RaaS (managed service with flexible/self-perform field options) on a fixed monthly charge; (2) hourly/time-and-materials service blocks for ad-hoc work; and (3) EMPWR platform subscriptions with capacity tiers and overage billing. It also sells fixed-fee uptime-guarantee contracts to network operators and site hosts. The customer base spans utilities (including Exelon, a Series A investor), EV charging network operators and CSMS providers (EV Connect, ChargeLab, Epic Charging), DC fast-charger OEMs (BTC POWER), EV automakers (Tesla, Rivian), industrial players (Siemens), fuel-infrastructure firms (SPATCO), and energy customers (GM Energy). Field service is delivered through a national network of SAE-certified EVSE technicians across 47 U.S. states, supplemented by partner-integrated technicians via the EMPWR Technician App (SPATCO as the first external field service partner).
The company has raised approximately $20.25M in disclosed funding ($2.75M seed in 2021; $17.5M Series A in February 2023 led by Blue Bear Capital with participation from Aligned Climate Capital, Exelon, Energy Impact Partners, non sibi ventures, and Elemental Excelerator). Headcount is reported in the 51–100 range, and as of January 2026 the company reported tripling its stations under management and growing its proprietary dataset to 300+ million data points, alongside the launch of a formal EMPWR-based Partner Program and the May 2026 strategic reseller partnership with ChargeLab covering more than 50,000 charge ports.
ChargerHelp! firmographics
Firmographics- Name
- ChargerHelp!
- Legal name
- ChargerHelp, Inc.
- Website
- https://chargerhelp.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ChargerHelp! is a private EV charging operations and maintenance company that delivers Reliability as a Service (RaaS) through its AI-powered EMPWR platform, serving utilities, charging networks, OEMs, EV automakers, and site hosts across 47 U.S. states.
- Ownership category
- akta.pro rank
ChargerHelp! industry classification
Industry- Product category
- EV Charging Operations & Maintenance Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Electric Services (4911)
- akta.pro primary industry
- EV Charging Network Management & Software Services (CPMS, Monitoring, Billing) (TLAKAMAG)
- akta.pro secondary industry
- Battery & EV/Hybrid Preventive Maintenance (Battery Health/High-Voltage Inspection) (TLAKAGAJ)
Keywords
Where ChargerHelp! is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
ChargerHelp! business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Reliability as a Service (RaaS) Subscription: Recurring managed-service subscriptions for Full RaaS (managed service with unlimited in-field coverage) and Remote RaaS (managed service with flexible in-field options). Includes 24/7 monitoring, preventative maintenance, SLA-backed response, and a fixed monthly charge for predictable budgeting.
- Hourly / Time & Materials Services: Charges calculated by reference to an hourly rate for customers purchasing blocks of service hours; staff time tracked and documented.
- EMPWR Platform Access (Software Layer): Subscription-based access to the EMPWR platform with capacity tiers; overage billed at the rate specified in the Service Order. Used as the technology layer powering RaaS and offered to OEM/CMS partners.
- Fixed-Fee Uptime Guarantee Contracts: "No-excuses" fixed-fee contracts guaranteeing EV charging uptime with unlimited O&M support, sold to network operators and site hosts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Full RaaS — managed service with unlimited in-field coverage and fixed monthly charge |
| Subscription | Monthly | Remote RaaS — managed service with flexible in-field options (self-perform or ad-hoc) |
| Usage-based | Pay-as-you-go | Hourly / Time & Materials |
| Subscription | Annual | EMPWR Platform Subscription (capacity-tiered) |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels10 records
ChargerHelp! product offering
Product offeringCore offering
ChargerHelp! delivers Reliability as a Service (RaaS) — managed EVSE operations and maintenance — powered by EMPWR, its proprietary brand-agnostic AI platform that ingests data from 25+ charger OEMs, performs diagnostics, resolves ~90% of software-related outages remotely, and dispatches a national network of certified technicians via the EMPWR Technician App. Offerings include Full RaaS (unlimited in-field coverage) and Remote RaaS (flexible in-field options), sold primarily to utilities, OEMs, network operators, site hosts, and fleets across 47 U.S. states.
Product overview
ChargerHelp! operates as a platform-plus-service architecture centered on EMPWR, its proprietary technology platform, which is delivered to customers primarily through its Reliability as a Service (RaaS) offering. EMPWR acts as the intelligence layer that unifies data from 25+ charger OEMs, runs AI-infused diagnostics, orchestrates remote remediation and technician dispatch (via the EMPWR Technician App), and produces reliability insights reporting — while RaaS layers the human and field-service expertise (24/7 monitoring, preventative maintenance, certified EVSE technicians, spare parts, SLAs, fixed-fee pricing) on top in either Full or Remote tiers. Supporting products include the EMPWR Technician App (used by internal technicians and field service partners such as SPATCO) and the 2025 Annual Reliability Report (industry research product). ChargerHelp! is the first company exclusively dedicated to EVSE operations and maintenance (O&M), and has maintained chargers in 47 states, having assessed and repaired over 30,000 EV charger failures.
Differentiator
Problem solved
Functional benefit
Brands
- EMPWR: Proprietary, brand-agnostic intelligence platform that unifies cross-network data with field outcomes, fuels the Reliability as a Service (RaaS) offering, and powers diagnostics, dispatch, AI-infused issue management, and reporting across EV charging infrastructure.
- Reliability as a Service (RaaS)
Products and services
- EMPWR Platform
Companies that use ChargerHelp!
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles4 records
ChargerHelp! technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature6 records
ChargerHelp! partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered flagship, core and minor.
- ChargeLabflagshipStrategic reseller partnership establishing "unified orchestration" between ChargeLab's CSMS/Spark AI platform and ChargerHelp's EMPWR. Targets 99% uptime service level with Tier 1 diagnosis handled by ChargeLab and Tier 2/3 resolution handled by ChargerHelp. Joint onboarding experience, single contract, OCPP data integration, hardware-level diagnostic access, and reliable spare parts availability. Combined more than 50,000 charge ports successfully serviced across the United States.
- SmarterHelpcoreIndependent workforce development company spun out of ChargerHelp's former Learning & Development division. Operates independently (not a subsidiary) under CEO Kianna Scott and COO Dr. Jessica Hutcheson. Inaugural offering: EVSE Reliability Technician Training program.
- Epic ChargingflagshipLaunched the industry's first fully integrated EV charger operations and maintenance management solution. Combines Epic Charging's CPMS with ChargerHelp's EMPWR diagnostics and field service dispatch. Service data synced via API between EMPWR and Epic, plus third-party platforms Zendesk and HubSpot. Multi-tenant support, real-time dispatch status, remote resets, and out-of-order marking from a unified interface.
- SPATCOcoreSPATCO is the first field service partner to integrate the EMPWR Technician App. Joint go-to-market increases workforce capacity and improves field service coordination for EV charger maintenance, addressing California AB 1423 uptime reporting requirements and federal NEVI funding uncertainties.
- California Mobility Center (CMC)coreEstablished a ChargerHelp training center at the CMC facility in South Sacramento's Depot Park. Supports SAE EVSE Technician certification training and serves as a hub for Learning & Development initiatives. First cohort trained 15 community members.
- SAE InternationalflagshipPartnership to certify EVSE Field Service Technicians under the SAE EVSE Technician certification, recognized by the White House in Feb 2023. Joint program targeted 3,000+ trainees from underrepresented communities and career transitioners nationwide.
- TeslacoreChargerHelp! partnered with Tesla to support reliability at Tesla charging stations across the U.S.
- BlocPowerminorPartnership referenced in ChargerHelp! news archive; details not fully disclosed in scraped material.
- EV ConnectcoreFeatured as a "fully charged partner" on ChargerHelp's homepage and About page. EV Connect was a launch partner and continues to integrate with ChargerHelp on EV charger maintenance programs.
- Dunamis Clean Energy PartnerscoreFeatured as a "fully charged partner" across ChargerHelp's homepage, About page, and Partnerships page.
- RivianminorListed as a ChargerHelp client on the About page; relationship centered on EVSE operations and maintenance for Rivian-adjacent charging infrastructure.
- SiemensminorListed as a ChargerHelp client on the About page; Siemens also partners with ChargerHelp via workforce programs (e.g., Siemens Foundation support of the State and Local EV Workforce Collaborative).
- Plug In AmericaminorPartner input on ChargerHelp's 2025 EV Charging Reliability Report; provided consumer-research perspective for the analysis covering 100,000+ sessions across 2,400 chargers.
- ParenminorPartner input on the 2025 EV Charging Reliability Report; CTO Bill Ferro is quoted endorsing preventative maintenance over short-term fixes.
Scale indicators16 records
Recent moves8 records
Expansion highlights6 records
ChargerHelp! competitors and assessment
Company assessmentBroad incumbents
- ChargePoint: Largest public EV charging network operator in North America with its own hardware, CSMS, and field services organization. Directly comparable as a competitor that could vertically integrate the O&M layer ChargerHelp occupies, and relevant because ChargerHelp's new SVP Operations came from ChargePoint.
- Blink Charging: Public EV charging equipment manufacturer and network operator with proprietary hardware, software, and service operations. Comparable as a vertically integrated competitor that could absorb third-party O&M functions for its own network.
- ABB E-mobility: Global DC fast charger manufacturer and charging infrastructure provider with an extensive service network. Comparable as a hardware incumbent that bundles reliability and maintenance services with its chargers.
- Siemens eMobility: Industrial automation and EV charging division of Siemens with a global service organization and EVSE product portfolio. Comparable as a large incumbent that bundles O&M capabilities with charging hardware, and as a ChargerHelp client/partnership counterparty.
Direct peers
- EV Connect: EV charging network operator and CSMS provider that is both a ChargerHelp customer and partner. Highly comparable as a CSMS-led charging software company targeting uptime and reliability outcomes for multi-vendor charger fleets.
- ChargeLab: CSMS/charging station management software provider with a Spark AI platform that has entered a unified-orchestration reseller partnership with ChargerHelp. Direct comparable as an EVSE software layer integrated with ChargerHelp's EMPWR.
- Epic Charging: CPMS provider that has launched a fully integrated O&M solution with ChargerHelp, syncing EMPWR diagnostics and field dispatch with its software. Direct comparable as a partner/competitor in the software-defined EVSE operations stack.
- SPATCO: Field service partner that integrated the EMPWR Technician App and supports EV charger maintenance nationally. Comparable as a competing/scaled field service organization now extending into EVSE reliability work.
Emerging players
- BTC POWER: DC fast charger manufacturer whose chargers have been serviced by ChargerHelp during the Shell Recharge → EV Connect migration. Comparable as an EVSE OEM with overlapping field operations needs and potential to expand service offerings.
- Paren: EV charging data and analytics platform that partnered with ChargerHelp on the 2025 Reliability Report. Comparable as an analytics-focused peer targeting the same charger reliability insights market with a software-only approach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
ChargerHelp! social profiles
Digital presenceChargerHelp! financial estimates
Financial estimateRevenue estimate
Valuation estimate
ChargerHelp! leadership team
Management profileNumber of profiles
Profiles4 records
ChargerHelp! funding detail
Funding detailFunding overview
Funding rounds6 records
Investors17 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ChargerHelp! M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ChargerHelp!
What does ChargerHelp! do?
ChargerHelp! delivers Reliability as a Service (RaaS) — managed EVSE operations and maintenance — powered by EMPWR, its proprietary brand-agnostic AI platform that ingests data from 25+ charger OEMs, performs diagnostics, resolves ~90% of software-related outages remotely, and dispatches a national network of certified technicians via the EMPWR Technician App. Offerings include Full RaaS (unlimited in-field coverage) and Remote RaaS (flexible in-field options), sold primarily to utilities, OEMs, network operators, site hosts, and fleets across 47 U.S. states.
Is ChargerHelp! a public or private company?
ChargerHelp! is a private company. It is classified as venture growth investor backed and is currently operating.
When was ChargerHelp! founded?
ChargerHelp! was founded in 2020. It employs 51 to 100 people.
Where is ChargerHelp! based?
ChargerHelp! is headquartered in Los Angeles, United States, in the North America region.
How does ChargerHelp! make money?
Four revenue lines are on record. Reliability as a Service (RaaS) Subscription is the primary driver. The others are hourly / Time & Materials Services, EMPWR Platform Access (Software Layer) and fixed-Fee Uptime Guarantee Contracts.
Who are ChargerHelp!'s main competitors?
Broad incumbents on record are ChargePoint, Blink Charging, ABB E-mobility and Siemens eMobility. Direct peers are EV Connect, ChargeLab, Epic Charging and SPATCO. Emerging players are BTC POWER and Paren.
Does ChargerHelp! have an API?
Yes. EMPWR exposes partner-facing APIs that enable brand-agnostic data ingestion from any CMS, backend, or third-party system for early detection and fault identification. These APIs enable bidirectional service data sync with partner platforms such as Epic Charging's CPMS, ChargeLab's CSMS, Zendesk, and HubSpot, supporting diagnostics exchange, ticket routing, and remote service workflows. EMPWR also ingests data via OCPP for charger-to-network communication. No public developer portal, SDK, or sandbox is referenced in the source material.
What industry is ChargerHelp! in?
ChargerHelp!'s product category is EV Charging Operations & Maintenance Services. Its primary akta.pro industry code is TLAKAMAG, EV Charging Network Management & Software Services (CPMS, Monitoring, Billing), with a secondary code of TLAKAGAJ, Battery & EV/Hybrid Preventive Maintenance (Battery Health/High-Voltage Inspection). Its NAICS code is 811210 and its SIC code is 4911.