Pair Team
Pair Team operates an AI-enabled medical group that pairs a clinical care team with Flora, a voice-AI advocate, to deliver whole-person care coordination for high-needs Medicaid and Medicare beneficiaries, contracting with managed care plans and the CMS ACCESS Model while leveraging a 100+ partner community network.
- Company typePrivate
- Founded2019
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Pair Team does
Pair Team, PBC is a Delaware public benefit corporation headquartered in San Francisco, founded in 2019, that operates an AI-enabled medical group delivering whole-person care coordination to high-needs Medicaid (Medi-Cal) and Medicare beneficiaries. The company's core offering combines a Community Health Worker (CHW)-led clinical care team with Flora, a production voice-AI care advocate, and a Constellation of specialized AI agents that handle engagement, enrollment, care planning, scheduling, medication support, and chronic-condition monitoring. A unified data platform bridges fragmented medical, behavioral, and social-service data, integrating records, benefits, and community resources, and is enabled by named technology partners OpenAI (LLM), ElevenLabs (voice), and Langfuse (LLM observability).
The company sells primarily through B2B contracts with managed care plans (e.g., Molina Healthcare, Health Plan of San Joaquin) for Medi-Cal Enhanced Care Management and, going live July 5, 2026, through the CMS ACCESS Model — a 10-year outcome-aligned Medicare payment program in which Pair Team is one of 150 selected participants. Distribution is reinforced by the Pair Impact Network, a community care hub of 100+ local partners including shelters, food banks, Mercy Housing, Catholic Charities USA, Goodwill, and probation/care managers. Services are covered by Medicare and Medi-Cal, so patients pay little to nothing out-of-pocket. Validated outcomes include 52% reduction in emergency department visits, 26% reduction in inpatient visits, and $20K–$25K average annual savings per high-need patient, per a peer-reviewed study in the Journal of General Internal Medicine.
Pair Team has raised approximately $19.5M in equity across rounds (seed 2019, $7.3M Dec 2021, $9M Series A Oct 2023 led by NEXT VENTŪRES with Y Combinator and Kleiner Perkins participation, plus a $500K Form D in 2024). In January 2026 it acquired Town Square (social care coordination) to accelerate national Medicare expansion, and in May 2026 co-chaired the Coalition for Health AI (CHAI) Best Practice Guides for responsible AI in Medicaid eligibility. Total funding, headcount (11–50), and revenue are not publicly disclosed, and the company is positioning for national scale via CMS ACCESS rather than via a near-term IPO.
Pair Team firmographics
Firmographics- Name
- Pair Team
- Legal name
- Pair Team, PBC
- Website
- https://pairteam.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pair Team operates an AI-enabled medical group that pairs a clinical care team with Flora, a voice-AI advocate, to deliver whole-person care coordination for high-needs Medicaid and Medicare beneficiaries, contracting with managed care plans and the CMS ACCESS Model while leveraging a 100+ partner community network.
- Ownership category
- akta.pro rank
Pair Team industry classification
Industry- Product category
- Medicaid and Medicare Care Coordination
- NAICS
- Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Health Services (8000), Services-Social Services (8300), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
- akta.pro secondary industries
- Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals) (HLALAHAL), Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL), Medicaid Expansion (ACA Adult) Managed Care Plans (HLAEAEAB), Integrated Physical-Behavioral-Social Care (Whole-Person) Medicaid Plans (HLAEAEAI), Medicare Provider Networks & Delegated Medical Groups (MA-focused) (FSAIAGAK), Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)
Keywords
Where Pair Team is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Pair Team business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Health plan contracts (B2B managed services): Pair Team contracts with Medicaid and Medicare health plans to provide community-integrated Enhanced Care Management (ECM) and care coordination services for high-needs members. Revenue flows via per-member or value-based contracts from payers such as Molina Healthcare and Health Plan of San Joaquin.
- Medi-Cal Enhanced Care Management (ECM): Program delivered to Medi-Cal patients at no cost to the patient, reimbursed through California's Medi-Cal managed care plans. Covers dedicated care team, housing and food support, mental health, and medical coordination.
- Medicare chronic care support (ACCESS model): Selected as one of 150 participants in the CMS ACCESS 10-year payment model that rewards health outcomes rather than clinical activities. Creates the first federal payment mechanism for AI agents monitoring patients between visits. Many Medicare patients pay little to nothing out-of-pocket.
- Outcome-aligned payments (ACCESS): Under the CMS ACCESS model, the program replaces traditional billing codes with outcome-aligned payments for chronic conditions including diabetes, hypertension, chronic kidney disease, obesity, depression, and anxiety. Positioned to capture federal Medicare reimbursement for AI-enabled care delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Medicare chronic care support — $0 or low out-of-pocket for eligible Original Medicare (Part A & Part B) patients; covered by Medicare. |
| Other | Pay-as-you-go | Medi-Cal Enhanced Care Management — at no cost to eligible patients. |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels7 records
Pair Team product offering
Product offeringCore offering
Pair Team operates an AI-enabled care delivery platform that combines a human care team with Flora—a voice AI agent and constellation of specialized agents—to provide whole-person care coordination for Medicaid (Medi-Cal) and Medicare patients. Services span medical, behavioral, and social needs including housing, food, and transportation support, and are delivered via contracts with managed care health plans (e.g., Molina Healthcare, Health Plan of San Joaquin) and directly to eligible Medicare beneficiaries through the CMS ACCESS model.
Product overview
Pair Team operates an integrated, single-platform offering — the Pair Team connected care ecosystem — that combines an AI-enabled care delivery platform with a human care team, community-based partnerships, and a network of AI agents branded as Flora (the "Constellation of Agents"). The platform powers three core program offerings: Enhanced Care Management for Medi-Cal members, an Ongoing Support program for Medicare beneficiaries (delivered under the CMS ACCESS Model), and the Pair Impact Network (a Community Care Hub of 100+ local partners). Acquired offerings include Town Square (social care coordination). Together, Flora and the underlying platform unify fragmented medical, behavioral, and social data to deliver whole-person care coordination for Medicaid and Medicare populations.
Differentiator
Problem solved
Functional benefit
Brands
- Flora: Flora is Pair Team's branded AI care advocate (voice AI agent) — a patient-facing AI interface that helps coordinate care, connects members to food/housing resources, answers questions, and escalates to nurse practitioners and clinical team members.
Products and services
- Flora (AI Care Advocate) Flora is Pair Team's AI health advocate and primary patient-facing interface—a coordinated constellation of specialized agents that handles engagement, enrollment, care planning, scheduling, medication support, and monitoring. Available 24/7 via voice or text in any language; integrates with ElevenLabs for voice and OpenAI for language understanding.
- Enhanced Care Management (ECM) for Medi-Cal Medi-Cal program providing a dedicated care team, housing and food support, social support, mental health, and medical coordination for Medi-Cal patients managing chronic conditions, housing instability, food insecurity, or behavioral health needs. Available in California. Validated by a peer-reviewed study in the Journal of General Internal Medicine.
- Ongoing Support for Everyday Health (Medicare Program) Medicare-covered program for Original Medicare (Part A & B) beneficiaries combining the Flora AI health advocate with a dedicated clinical care team. Includes Health Coaching, Care Coordination, Medication Management, Food/Housing/Transportation support, Mental Health Support, and Condition Monitoring. Delivered under the CMS ACCESS Model; available in select states with nationwide expansion planned.
- Pair Impact Network (Community Care Hub) A Community Care Hub of more than 100 local partners—including residential facilities, shelters, probation/care managers, drop-in centers, food banks, and transportation providers. Pair Team provides funding, tooling, and staffing to extend impact for community-based organizations serving Medicaid and Medicare members.
- Pair Team Connected Care Platform Pair Team's underlying whole-person care delivery platform—a unified data platform that bridges healthcare and public-assistance data and powers the Flora Constellation of Agents. Provides real-time insights, proactive care coordination, and CHW-led care team workflows for high-need Medicaid and Medicare populations.
- Town Square (Social Care Coordination) Social care coordination company acquired by Pair Team in January 2026 to expand community-connected care for Medicare and Medicaid beneficiaries. Integrates clinical, behavioral, and social care coordination, strengthening infrastructure connecting health plans, providers, and community-based organizations.
Quantifiable outcome
- 52% reduction in Emergency Department visits
- +6 more outcomes
Companies that use Pair Team
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles3 records
Pair Team technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability10 records
Feature5 records
Pair Team partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered flagship / policy co-chair, core policy partner, flagship / strategic acquisition, flagship technology partner, core technology partner, core health plan partner, flagship health plan partner and community partner.
- Coalition for Health AI (CHAI)flagship / policy co-chairPair Team co-chairs CHAI's Best Practice Guides for Responsible AI in Medicaid Eligibility, co-developed with NACHC, Centene, and HealthTech 4 Medicaid and over 40 organizations. Guides establish prohibitions on fully automated eligibility denials and require human-in-the-loop oversight for adverse actions, preceding the June 1, 2026 HHS guidance deadline.
- NACHC (National Association of Community Health Centers)core policy partnerCo-chair alongside Pair Team, Centene, and HealthTech 4 Medicaid on CHAI Best Practice Guides for Responsible AI in Medicaid Eligibility workflows under H.R.1 community engagement requirements.
- Centene Corporationcore policy partnerCo-chair alongside Pair Team, NACHC, and HealthTech 4 Medicaid on CHAI Best Practice Guides for Responsible AI in Medicaid Eligibility. Centene is one of the largest Medicaid managed-care insurers in the U.S.
- HealthTech 4 Medicaidcore policy partnerCo-chair alongside Pair Team, NACHC, and Centene on CHAI Best Practice Guides for Responsible AI in Medicaid Eligibility.
- Town Squareflagship / strategic acquisitionPair Team acquired Town Square, a social care coordination company, to expand community-connected care for Medicare and Medicaid beneficiaries. Town Square's CEO Royal Tuthill joined Pair Team as SVP of Networks. Combined organization integrates clinical, behavioral, and social care via AI-driven care coordination and systems integration connecting health plans, providers, and community-based organizations.
- OpenAIflagship technology partnerListed as an 'Industry Partner' on Pair Team's AI page — supports Pair Team's voice AI and LLM systems powering Flora and the constellation of agents.
- ElevenLabscore technology partnerListed as an 'Industry Partner' on Pair Team's AI page — likely provides voice synthesis / voice AI capabilities underpinning Flora.
- Langfusecore technology partnerListed as an 'Industry Partner' on Pair Team's AI page — likely provides LLM observability / tracing tooling for production AI agents.
- Health Plan of San Joaquincore health plan partnerMedi-Cal managed care plan whose logo appears on Pair Team's /payers page; Pair Team delivers community-integrated care and care coordination for its members.
- Molina Healthcareflagship health plan partnerNational managed care insurer whose logo appears on Pair Team's AI Industry Partners page; Molina's Medicaid and Medicare members receive Pair Team's care coordination services.
- Catholic Charities USAcommunity partnerLogo displayed on Pair Team's homepage as a community partner; participates in the Pair Impact Network supporting whole-person care for Medicaid/Medicare members.
- Helping Handscommunity partnerLogo displayed on Pair Team's homepage as a community partner in the Pair Impact Network supporting whole-person care delivery.
- Call 211community partnerLogo displayed on Pair Team's homepage as a community partner supporting social-care navigation for patients.
- Turlock Gospel Missioncommunity partnerLogo displayed on Pair Team's homepage as a community partner in the Pair Impact Network; likely supports housing and food services for patients.
- Mercy Housingcommunity partnerLogo displayed on Pair Team's homepage as a community partner; supports housing services for Medicaid/Medicare members.
- Goodwillcommunity partnerLogo displayed on Pair Team's homepage as a community partner in the Pair Impact Network supporting employment and social services.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Pair Team competitors and assessment
Company assessmentDirect peers
- WelbeHealth: PACE (Program of All-Inclusive Care for the Elderly) operator providing community-integrated medical, behavioral, and social care for dual-eligible seniors. Closest peer in the dual-eligible whole-person care space.
- MedArrive: In-home care and care-navigation platform for Medicaid/Medicare members, leveraging EMS providers and community health workers. Competes for the same value-based contracts serving complex-needs populations.
- Aledade: Largest independent primary-care network operator in value-based care, contracting with CMS ACO programs and Medicaid plans. Comparable in serving safety-net populations via community-based primary care partnerships.
- Somatus: Value-based kidney care company serving Medicaid and Medicare members with in-home and community-based care teams. Overlaps with Pair Team on Medicaid/Medicare managed-care contracts and whole-person care delivery for high-needs populations.
- Wellvana: Value-based care enablement company helping primary-care physicians succeed in Medicare Advantage and ACO REACH. Comparable in deploying technology and care-team support to PCPs serving complex populations.
- Cityblock Health: AI-enabled value-based primary care platform for Medicaid and dual-eligible populations, with a CHW-led model closely paralleling Pair Team's community-integrated care approach. Direct competitor for state Medicaid contracts and dual-eligible lives.
- Strive Health: Value-based kidney care provider for Medicare and commercial populations with integrated CHW care teams. Competes for the same payer contracts targeting high-need, chronic-condition members.
- Brave Health: Virtual behavioral-health provider for Medicaid populations, integrated with community-based care teams. Overlaps on the behavioral-health component of Pair Team's whole-person model.
Broad incumbents
- Evolent Health: Public value-based care services and specialty care management company that partners with Medicaid and Medicare health plans. Provides overlapping care-coordination and population-health capabilities to the same payer customers.
- Astrana Health: Public, large-scale value-based care medical group operating across Medicare Advantage, Medicaid, and commercial lines. Overlaps with Pair Team in delegated risk arrangements with health plans serving high-needs populations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Pair Team social profiles
Digital presencePair Team compliance and trust
Trust signalCompliance4 records
Pair Team financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pair Team leadership team
Management profileNumber of profiles
Profiles13 records
Pair Team subsidiaries and ownership
Company hierarchySubsidiaries1 record
Pair Team funding detail
Funding detailFunding overview
Funding rounds6 records
Investors23 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pair Team M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pair Team
What does Pair Team do?
Pair Team operates an AI-enabled care delivery platform that combines a human care team with Flora—a voice AI agent and constellation of specialized agents—to provide whole-person care coordination for Medicaid (Medi-Cal) and Medicare patients. Services span medical, behavioral, and social needs including housing, food, and transportation support, and are delivered via contracts with managed care health plans (e.g., Molina Healthcare, Health Plan of San Joaquin) and directly to eligible Medicare beneficiaries through the CMS ACCESS model.
Is Pair Team a public or private company?
Pair Team is a private company. It is classified as venture growth investor backed and is currently operating.
When was Pair Team founded?
Pair Team was founded in 2019. It employs 11 to 50 people.
Where is Pair Team based?
Pair Team is headquartered in San Francisco, United States, in the North America region.
How does Pair Team make money?
Four revenue lines are on record. Health plan contracts (B2B managed services) is the primary driver. The others are medi-Cal Enhanced Care Management (ECM), medicare chronic care support (ACCESS model) and outcome-aligned payments (ACCESS).
Who are Pair Team's main competitors?
Direct peers on record are WelbeHealth, MedArrive, Aledade, Somatus, Wellvana, Cityblock Health, Strive Health and Brave Health. Broad incumbents are Evolent Health and Astrana Health.
Does Pair Team have an API?
No public API is recorded for Pair Team.
What industry is Pair Team in?
Pair Team's product category is Medicaid and Medicare Care Coordination. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows), with a secondary code of HLALAHAL, Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals). Its NAICS code is 621610 and its SIC code is 8000.