Prepared

What Prepared does

Prepared, operating as Invictus Apps, Inc., is an AI-native emergency communications platform that serves as the intelligence layer of Axon 911 following its October 2025 acquisition by Axon Enterprise (NASDAQ: AXON). The company's core platform is a modular SaaS stack spanning four operational stages: Non-Emergency Triage (an autonomous AI agent that handles routine calls before reaching a dispatcher), Assistive Call-Taking (real-time transcription, AI-generated summaries, and live translation in 40+ audio and 200+ text languages), Assistive Dispatch (multi-channel radio and talk-group monitoring), and Automated QA + Training (100% real-time call scoring with coaching surfacing). Adjacent capabilities include Prepared Assist (live video streaming from caller devices, integrated with Apple iOS 18 Emergency SOS Live Video), a Map Dashboard for caller location intelligence, PSAP-to-PSAP call sharing, Related Incidents context retrieval, and Prepared Analytics. Underlying AI capabilities span NLP, speech/audio, computer vision, generative summarization, predictive analytics, and process automation.

The company serves U.S. Public Safety Answering Points (PSAPs) — the emergency communications centers that handle 911 calls — and indirectly serves field responders and the calling public. Its installed base covers 1,000+ PSAPs across 49 states, protecting 90M+ people and having processed 10M+ calls; named customers include Baltimore 911, Anoka County 911, Galt PD, Akron PD, Poudre Fire Authority, Palm Beach PD, Hamilton County 911 (TN), Delaware County 911, and Oneida County 911. Reported operational outcomes include 50% faster call processing and a 12% improvement in QA scores at Baltimore 911.

The business model is subscription SaaS sold through direct enterprise field sales to government PSAPs, with quote-based / custom pricing per agency (no public pricing tiers). Distribution is augmented by an embedded/white-label relationship with CentralSquare (serving 2,000+ public-safety agencies) and, post-acquisition, by Axon's broader public-safety sales infrastructure. Cumulative venture funding before the Axon exit totaled approximately $152M across nine rounds, with the most recent pre-acquisition round being an $80M Series C led by General Catalyst in May 2025. Investors included Andreessen Horowitz, First Round Capital, M13, NewView Capital, Gradient Ventures, 8VC, and Risk and Return.

Name

Prepared

Legal name

Invictus Apps, Inc.

Website

https://prepared911.com

Company type

Private

Founded year

2019

Operating status

Acquired

Headcount range

101–250 employees

Short description

Prepared (Invictus Apps, Inc.) is an AI-native emergency communications platform serving 1,000+ U.S. 911 PSAPs across 49 states. Its modular SaaS stack — triage, call-taking, dispatch, automated QA, and live video — now operates as the intelligence layer of Axon 911 following Axon Enterprise's October 2025 acquisition.

Ownership category

akta.pro rank

Product category

Public Safety Software

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

akta.pro secondary industries

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF)

Keywords

• AI emergency communications
• 911 dispatch software
• Public safety platform
• Call center automation
• Emergency response AI

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (AI Platform): Subscription-based SaaS model for access to Prepared's AI-powered emergency communications platform, including assistive call-taking, translation, video streaming, and QA features. Pricing is likely per-PSAP or per-seat given government procurement patterns.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Prepared sells an AI-powered assistive intelligence platform for 911 emergency communications, deployed as the intelligence layer of Axon 911. The platform offers real-time transcription, AI-generated summaries, live translation across 40+ languages, livestream video from caller devices, automated non-emergency call triage, assistive dispatch, and automated quality assurance across 100% of calls. It is sold to government 911 centers and PSAPs as a subscription-based SaaS product, with custom quote-based pricing.

Product overview

Prepared is an AI-powered emergency communications platform that serves as the intelligence layer of Axon 911, offering a modular platform architecture. The core Platform encompasses four integrated modules: Non-Emergency Triage (automated handling of routine calls), Assistive Call-Taking (real-time transcription and translation), Assistive Dispatch (multi-channel monitoring), and Automated QA + Training (quality assurance). Key capabilities include Prepared Assist for live video streaming, Translation Services with support for 40+ audio and 200+ text languages, Map Dashboard for location intelligence, Prepared Analytics for operational insights, Related Incidents for context surfacing, and PSAP-to-PSAP Call Sharing for interoperability. The platform processes calls from triage through dispatch to closure, serving over 1,000 PSAPs across 49 states.

Differentiator

Problem solved

Functional benefit

Brands

• Axon 911: The integrated emergency communications platform combining Axon's hardware and software with Prepared's AI-powered intelligence layer, covering the full lifecycle from call to closure.

Products and services

• Prepared Platform (Intelligence Layer of Axon 911) AI-powered assistive intelligence platform for 911 emergency communications, integrated as the intelligence layer of Axon 911. Provides assistive AI across every stage of the call, from triage through dispatch to QA, built for call-takers, dispatchers, and supervisors at government PSAPs.
• Non-Emergency Triage Automated AI agent that handles non-emergency calls before they reach a call-taker, deflecting routine calls, eliminating backlogs, and reducing call-taker burnout. Identifies the nature of requests and either resolves them or routes them to the right resource.
• Assistive Call-Taking Real-time transcription, AI-generated call summaries, highlighted key insights, and live translation across 40+ languages. Enables faster and more accurate information gathering during 911 calls, providing live transcript, caller's address, location, and street view without dispatcher intervention.
• Assistive Dispatch AI-powered dispatch monitoring that allows operators to monitor every channel and talk group at once, catching important events without missing radio activity across all dispatch channels.
• Automated QA + Training AI-powered quality assurance that evaluates 100% of calls in real time with automated scoring, keyword triggers, and coaching moment surfacing. Enables faster staff development, improved retention, and immediate coaching opportunities for PSAP supervisors.
• Translation Services Real-time two-way translation supporting over 40 audio languages and 200+ text languages, including specialized Text-to-Voice for Spanish callers to eliminate language barriers in emergency communications at PSAPs.
• Prepared Assist (Live Video Streaming) Enables dispatchers to request and receive live video streams from callers, with the ability to blur to protect telecommunicators. Includes picture request capability, allowing first responders to see emergency scenes in real time before arrival.
• Prepared Mobile App Mobile application enabling citizens to share live video, photos, and location data with 911 dispatchers during emergency calls, complementing the Prepared Assist live video streaming capability.

Quantifiable outcome

• 50% faster call processing
• +3 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature9 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• Axon EnterpriseflagshipStrategic or Co-development Partner · 25 September 2025Axon acquired Prepared in October 2025 to integrate its AI-powered emergency communications platform as 'the intelligence layer of Axon 911'. Prepared is now part of Axon's full emergency communications platform from call to closure.
• ApplecoreTechnology or Integration · 25 July 2024iOS 18 Emergency SOS Live Video integration allows iPhone users to stream live video to 911 dispatchers using Prepared's platform.
• CentralSquarecoreTechnology or Integration · 1 July 2024Partnership to bring clarity to emergency response. CentralSquare is a provider of public safety software serving over 2,000 agencies.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• HigherGround: Provides call-recording and quality-assurance software for 911 centers. Overlaps directly with Prepared's Automated QA + Training module on the QA-and-coaching use case.
• Mark43: Cloud-native public safety software suite for records, CAD, and analytics. Adjacent competitor moving into 911 workflows, with overlap in the modern, AI-enabled PSAP technology stack.

Direct peers

• CentralSquare: Public safety software vendor serving 2,000+ agencies with CAD, records, and 911 products. Prepared has a direct integration partnership with CentralSquare and competes for the same PSAP software budget.
• Carbyne: Cloud-native 911 platform offering live video, location, and translation to PSAPs. Direct competitor to Prepared's call-taking and video-streaming modules, focused on the same AI-in-911 category.
• RapidDeploy: Public-safety analytics and mapping platform with 911 dispatch and situational-awareness tools. Overlaps with Prepared's Map Dashboard and live-location capabilities for PSAPs.

Broad incumbents

• Motorola Solutions: Dominant incumbent in public safety communications, with CommandCentral, VESTA 911, and Rave emergency-notification products. Comparable as the broad portfolio player selling CAD, radio, and 911 software to the same PSAP customers.
• Intrado (West Safety Services): Long-standing 911 network and software provider (V911, VIPER). Traditional incumbent in emergency call-routing and PSAP software that Prepared is positioning to displace.
• Hexagon Safety, Infrastructure & Geospatial: Provider of HxGN OnCall Dispatch and related public safety suites. Competes with Prepared at the dispatch and PSAP-software layer for the same government customers.
• NICE (Call Recording & 911): Enterprise call recording, analytics, and PSAP quality assurance vendor. Comparable as an established player in 911 audio capture and QA that Prepared competes with on automated QA.

Others

• Axon Fusus (Real-Time Crime Center): Sister product within Axon's portfolio following the acquisition. Comparable as Axon's real-time video/situational-awareness platform for public safety; relevant because Prepared is now bundled with this product line as the 911 intelligence layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Prepared_HQ
• LinkedInlinkedin.com/company/prepared911

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds8 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prepared