Jacada
Jacada is an enterprise SaaS company, founded in 1990 and headquartered in Atlanta, that helps businesses automate contact center operations using AI and robotic process automation, targeting enterprise customer experience buyers. The company is publicly traded on OTC markets under ticker JCDAF.
- Company typePublic
- Founded1990
- HeadquartersAtlanta, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Jacada does
Jacada is an enterprise Software-as-a-Service provider that helps businesses automate contact center operations using artificial intelligence and robotic process automation. The company targets enterprise customers across a horizontal customer experience segment, with use cases centered on contact center solutions and customer experience management. It is legally incorporated as Jacada Ltd., domiciled in Israel, and headquartered in Atlanta, United States. The company has operated continuously since 1990, making it a long-tenured player in the enterprise software market.
The company's product surface combines AI-driven automation with RPA to streamline customer-facing workflows. While the input data does not detail specific product modules or platform architecture, the company's positioning centers on customer experience management for enterprise clients. No publicly disclosed pricing model, named customers, patents, certifications, or partnerships are documented in the available sources, indicating limited public visibility into its go-to-market mechanics and product depth.
Jacada is a publicly traded company listed on OTC markets under ticker JCDAF. Its leadership includes Yochai Rozenblat as CEO, founder Gideon Hollander serving as CTO, and Yoel Goldenberg as Chief Product Officer. The company has raised capital from Israel Growth Partners, including a $4.5 million round in December 2017, and from Jerusalem Venture Partners in 1995. No analyst coverage is available, suggesting limited third-party financial visibility into the business.
Jacada firmographics
Firmographics- Name
- Jacada
- Legal name
- Jacada Ltd.
- Website
- https://jacada.com
- Company type
- Public
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Jacada is an enterprise SaaS company, founded in 1990 and headquartered in Atlanta, that helps businesses automate contact center operations using AI and robotic process automation, targeting enterprise customer experience buyers. The company is publicly traded on OTC markets under ticker JCDAF.
- Ownership category
- akta.pro rank
Jacada industry classification
Industry- Product category
- Customer Experience / Contact Center Automation Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Robotic Process Automation (RPA) Platforms (HDAEAHAB)
- akta.pro secondary industries
- Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where Jacada is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Markets served
Jacada business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Jacada product offering
Product offeringCore offering
Jacada is an enterprise Software-as-a-Service company that helps businesses automate their contact centers using artificial intelligence and robotic process automation. Its software is sold to corporate customer-experience and service-desk buyers to automate customer interactions and back-office workflows.
Differentiator
Problem solved
Functional benefit
Companies that use Jacada
Customer profileSegments1 record
Ideal customer profiles1 record
Jacada technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Jacada partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights2 records
Jacada competitors and assessment
Company assessmentEmerging players
- Cresta: AI-native contact-center intelligence and agent-assist startup competing in the same real-time CX automation space Jacada targets.
Direct peers
- [24]7.ai: Customer experience automation and intelligent self-service provider for contact centers, closely matching Jacada's product category.
- Uniphore: Enterprise conversational and business AI company automating customer experience and contact center workflows, directly overlapping with Jacada's AI-driven CX automation focus.
- eGain: Customer engagement and knowledge/automation software vendor of comparable scale, directly aligned with Jacada's CX and agent-guidance offerings.
- Kore.ai: Conversational AI and virtual-agent platform for enterprise contact centers, overlapping with Jacada's chatbot/self-service automation use cases.
Broad incumbents
- Pegasystems: Enterprise CRM, BPM, and RPA/case-management platform whose customer-service automation capabilities overlap with Jacada's workflow automation.
- UiPath: Leading RPA and automation platform; shares Jacada's robotic process automation foundation though across a broader horizontal scope.
- NICE: Large contact-center and CX software vendor offering automation, agent assist, and RPA, providing the broad platform capabilities Jacada targets in a narrower niche.
- Verint Systems: Customer engagement and workforce/CX automation incumbent whose self-service and agent-assist products overlap heavily with Jacada's contact-center solutions.
- Genesys: Major cloud contact-center platform with AI-driven self-service and automation, competing for the same enterprise CX buyers Jacada serves.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Jacada social profiles
Digital presenceJacada financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jacada leadership team
Management profileNumber of profiles
Profiles3 records
Jacada funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jacada M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jacada
What does Jacada do?
Jacada is an enterprise Software-as-a-Service company that helps businesses automate their contact centers using artificial intelligence and robotic process automation. Its software is sold to corporate customer-experience and service-desk buyers to automate customer interactions and back-office workflows.
Is Jacada a public or private company?
Jacada is a public company. It is classified as public and is currently operating.
When was Jacada founded?
Jacada was founded in 1990. It employs 51 to 100 people.
Where is Jacada based?
Jacada is headquartered in Atlanta, United States, in the North America region.
Who are Jacada's main competitors?
Cresta is listed as an emerging player. Direct peers are [24]7.ai, Uniphore, eGain and Kore.ai. Broad incumbents are Pegasystems, UiPath, NICE, Verint Systems and Genesys.
Does Jacada have an API?
No public API is recorded for Jacada.
What industry is Jacada in?
Jacada's product category is Customer Experience / Contact Center Automation Software. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms, with a secondary code of BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents). Its NAICS code is 513210 and its SIC code is 7372.