What Telus Health does

TELUS Health is the healthcare division of TELUS Corporation (TSX: T), a Canadian telecommunications conglomerate, operating as a wholly-owned subsidiary focused on enterprise digital health and employee wellbeing services. The company serves 160 million+ lives across 200+ countries through a portfolio spanning three core solution areas: Employee Health (EAP, mental health counseling, digital CBT, crisis intervention), Benefits Administration and Retirement (proprietary Ariel software platform managing 11.6M pension/benefits members with 50+ years of operational heritage), and Leaves of Absence and Disability Management. The platform integrates multilingual clinical delivery (sub-1-minute connection to master's-level clinicians, 85% caller engagement vs. <50% industry average) with digital self-service tools including TELUS Health One, TELUS Health Wellbeing, and the Engage mobile wellbeing platform. Acquired brands include LifeWorks (acquired 2022 for $2.3B) and Workplace Options (acquired May 2025 for approximately $500M, adding 180,000+ providers).

TELUS Health generates revenue primarily through recurring enterprise subscriptions priced on per-employee-per-month (PEPM), per-participant, or bundled bases across EAP, benefits administration, and disability management contracts. Distribution combines direct enterprise field sales, broker/advisor channels, and insurance carrier partnerships (Voya Financial, MetLife), with dedicated regional teams across North America, Europe, LATAM, and Asia-Pacific including a Korean subsidiary and emerging Middle East presence. The company reported $1.5B in operating revenue for the first three quarters of 2025 with $258M adjusted EBITDA, Q4 2025 revenue of $540M (+13% YoY), and Q1 2026 revenue growth of 11% YoY, implying a roughly $2B+ annual run rate. TELUS Corporation engaged TD Securities and Jefferies Securities in January 2026 to explore monetization options including potential minority stake sale or IPO.

TELUS Health's underlying technology stack combines its proprietary Ariel benefits administration platform (30+ years of development), the multilingual TELUS Health One global EAP platform, the TELUS Mental Health Index research product (700,000+ surveys across 5 regions), and a data layer enhanced by the Codeaira AI Platform (built via Quantiphi partnership) which consolidated 11 disparate data sources and reduced report generation time by 80%. AI capabilities are primarily featured rather than native, with predictive analytics for burnout risk, recommendation engines for personalized wellbeing, and a generative AI roadmap through the M42 UAE partnership covering 40+ wellbeing modules; however, core AI development is largely partner-dependent rather than in-house.

Name

Telus Health

Legal name

TELUS Health Inc.

Website

https://telushealth.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

501–1,000 employees

Short description

TELUS Health is a global digital health subsidiary of TELUS Corporation providing integrated employee wellbeing, mental health (EAP), benefits administration, and leave/disability management solutions to enterprise employers and insurers across 200+ countries, covering 160M+ lives.

Ownership category

akta.pro rank

Product category

Employee Health and Benefits Administration

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Physicians, Mental Health Specialists (621112), Telephone Call Centers (56142), Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

Keywords

• Employee assistance programs
• Benefits administration
• Mental health services
• Pension administration
• Disability management

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Employee Assistance Program (EAP) Services: TELUS Health generates revenue through enterprise EAP subscriptions, providing mental health support, counseling, crisis intervention, and work-life services to employees of client organizations on a per-employee-per-month (PEPM) or bundled subscription basis.
2. Benefits Administration & Retirement Solutions: Revenue from administering employer-sponsored benefit plans and pension administration using Ariel software, typically through SaaS, co-sourced, or fully outsourced delivery models with per-participant or flat-fee pricing.
3. Leaves of Absence & Disability Management: Fees for managing employee leaves, disability claims, and ADA/PWFA compliance, typically charged per-case or through bundled service agreements with employers.
4. Telehealth/Virtual Care Services: Revenue from telemedicine consultations including TELUS Health MyCare providing virtual access to physicians and mental health professionals.
5. Acquisition of Workplace Options: TELUS Health acquired Workplace Options for approximately $500 million (US$350 million net of assumed debt) with GTCR investing US$200 million as strategic partner, expanding global employer health and wellbeing services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

TELUS Health provides integrated employee health and wellbeing solutions for enterprise employers, including Employee Assistance Programs (EAP), mental health counseling, benefits and pension administration via its Ariel platform, and leave/disability case management. The offerings are delivered through cloud-based digital platforms (TELUS Health One, Engage, MyCare) supporting 160 million+ covered lives across 200+ countries, with services such as crisis intervention, work-life support, clinical CBT, and pharmacy data analytics.

Product overview

TELUS Health offers a comprehensive digital health and employee wellbeing platform providing integrated corporate wellness solutions. The portfolio includes three core solution areas: Employee Health (EAP, mental health, wellbeing programs), Benefits Administration & Retirement (Ariel software platform), and Leaves of Absence & Disability management. Key products include TELUS Health One (global EAP platform with 160M lives), TELUS Health Wellbeing (digital-first wellbeing app), the Engage platform (employee engagement and challenges), and Ariel for pension/benefits administration (11.6M members). The company serves over 200 countries and territories with acquisitions including Workplace Options (2025) expanding global provider network to 180,000+ providers. Regional offerings include specialized LATAM EAP services, Korea-specific mental health solutions (Mind Cloud Kit, WHOYOU app), and EMEA wellness programs.

Differentiator

Problem solved

Functional benefit

Brands

• TELUS Health One: Global platform for employee assistance services including mental health and work/life support
• TELUS Health Wellbeing
• MemberAccess Portal
• Safety First Drug Testing Results
• Ariel
• TELUS Health Engage
• Mental Health Index
• TELUS Health Language Assistance (THLA)
• 마음 클라우드 키트 (Mind Cloud Kit)
• WHOYOU
• 마음케어119 (Mind Care 119)
• 4233마음센터

Products and services

• Employee Assistance Program (EAP) Comprehensive employee assistance program offering mental health support, work-life services, crisis counseling, and specialized care with 160 million healthcare lives covered globally. Sold to enterprise employers as a subscription service.
• TELUS Health One Global digital platform providing in-the-moment employee assistance services including mental health support, work-life services, and specialized care accessible via app, phone, or in-person. Members connect directly with master's-level clinicians in under 1 minute.
• TELUS Health Wellbeing Mobile-first wellbeing platform that builds and maintains healthy lifestyle habits through guided challenges, goals, and personalized content for fitness, mindfulness, and nutrition.
• Benefits Administration Comprehensive benefits administration including eligibility, enrollment, voluntary benefits, member recordkeeping, event processing, premium calculations, compliance, and verification. Delivered via SaaS, co-sourced, or fully outsourced models.
• Retirement Solutions Defined benefit pension administration with white-glove service, expert guidance, compliance, actuarial calculations, and member engagement for employer-sponsored retirement plans.
• Ariel Proprietary pension and benefits administration software supporting end-to-end administration capabilities, governance, and automation. Used for over 30 years to streamline plan management for 11.6 million members.
• Leave and Disability Management Case management services supporting employers from first day of absence through sustainable return-to-work with integrated leave of absence and disability programs including ADA/PWFA compliance support.
• Case Management Software Comprehensive absence and disability management software solution improving program outcomes, increasing efficiency, and reducing costs for employer leave programs.
• Total Mental Health Personalized mental health care plans with compassionate care navigation and continuous support delivering real progress and lasting wellbeing outcomes for employees and their families.
• Learning Workplace learning and training programs designed to drive behavioral change and achieve organizational goals, tailored to specific workforce needs.
• Drug Testing End-to-end drug testing solution supported nationwide, designed to fit business needs while keeping workforce safe and compliant.
• Integrated Behavioral Care Personalized behavioral health services with coordination, compliance, and oversight of organization's MHSA (Mental Health and Substance Abuse) benefits.
• First Access Immediate and confidential support on an as-needed, fee-for-service basis for employees regardless of EAP enrollment status.
• Cognitive Behavioral Therapy (CBT) Clinically-validated digital cognitive behavioral therapy programs providing therapist-led, flexible, and effective mental health support for employees.
• TELUS Mental Health Index Quarterly research report tracking mental health trends of working people across Canada, US, UK, Europe, and Asia-Pacific regions with 700,000 surveys to date encompassing more than 150,000 employed individuals.
• Mental Health Barometer Annual evidence-based research providing actions and insights to reshape organizational wellbeing strategy, including leadership quality impact assessment.

Quantifiable outcome

• 85% of callers actively engage in support versus less than 50% industry average
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• MetLife Pet InsuranceminorGTM or Marketing Partner · 22 June 2026MetLife Pet Insurance partnered with TELUS Health to provide grief counseling services through its pet insurance offerings, including a Memorial Tree Program launching June 2026 that plants trees in U.S. National Forests for insured pets that pass away.
• QuantiphicoreTechnology or Integration · 23 April 2026TELUS Health partnered with Quantiphi at Google Cloud Next 2026 to consolidate 11 disparate data sources into a single platform using Quantiphi's proprietary AI tool Codeaira. The partnership reduced report generation time by 80% and cut physician inbox processing burden in half, addressing healthcare data fragmentation challenges.
• Voya FinancialcoreGTM or Marketing Partner · 15 April 2026Voya Financial expanded its Employee Assistance Program by integrating TELUS Health services to provide mental health support, emotional well-being services, and digital tools alongside Group Annual Term Life Insurance offerings, reflecting Voya's strategy to expand workplace benefits portfolio.
• Digital Health SolutionsminorStrategic or Co-development Partner · 22 February 2026Partnership between Digital Health Solutions and TELUS Health to advance AI-powered employee wellbeing solutions through collaborative development and deployment.
• M42 (Abu Dhabi Health Data Services)coreStrategic or Co-development Partner · 10 February 2026Abu Dhabi Health Data Services partnered with TELUS Health at Dubai World Health Expo 2026 to introduce AI-powered employee wellbeing solutions in UAE. The partnership delivers an EAP with over 40 modules covering emotional, lifestyle, and wellbeing support in local languages, with plans to explore next-generation AI solutions and precision medicine capabilities.

Scale indicators17 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Lyra Health: Lyra Health is a leading employer-sponsored mental health platform offering EAP-equivalent teletherapy and coaching. Directly comparable to TELUS Health's core EAP and Total Mental Health offerings for enterprise employer customers.
• Spring Health: Spring Health provides employer-sponsored mental health benefits with measurement-based care and a global provider network. Competes head-to-head with TELUS Health for enterprise mental health and wellbeing contracts.
• Modern Health: Modern Health is an employer-sponsored mental health and wellness platform combining therapy, coaching, and digital content. Comparable product mix and target buyer segment to TELUS Health's EAP and Engage wellbeing offerings.
• Headspace Health: Headspace Health (Headspace + Ginger) delivers mental health, meditation, and teletherapy services primarily through employer and health plan channels. Overlaps with TELUS Health's MyCare telehealth and Wellbeing platforms.
• Virgin Pulse: Virgin Pulse is an employer-focused employee wellbeing, engagement, and health benefits navigation platform. Closely comparable to TELUS Health Engage and broader employee wellbeing portfolio for enterprise HR buyers.

Emerging players

• Calm Health: Calm Health extends the consumer Calm brand into employer- and clinician-distributed mental health programs. Comparable to TELUS Health's digital CBT, mindfulness, and wellbeing modules targeting the same enterprise channel.
• Wysa: Wysa is an AI-driven mental health chatbot and employer wellbeing platform with global reach. Comparable to TELUS Health's digital CBT and AI-enabled wellbeing modules, particularly in international and emerging markets.

Broad incumbents

• Evernorth (Cigna): Evernorth is Cigna's health services arm providing EAP, behavioral health, pharmacy, and benefits administration at scale. Overlaps with TELUS Health's EAP, behavioral health, and benefits administration offerings as a broad incumbent in employer health services.
• Optum (UnitedHealth Group): Optum operates one of the largest employer benefits administration, behavioral health, and population health platforms. Comparable to TELUS Health's Ariel benefits administration and integrated EAP at a much larger scale across the US market.
• Aetna (CVS Health): Aetna provides group insurance, EAP, and behavioral health services through employer-sponsored plans. Overlaps with TELUS Health's insurance carrier partnership model (e.g., Voya, MetLife) and EAP offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TELUSHealth
• Facebookfacebook.com/telushealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telus Health