What Kontakt.io does

Kontakt.io is a private, venture-backed healthcare technology company that sells an AI-powered Real-Time Location Services (RTLS) platform purpose-built for hospitals and health systems. Founded in 2013 with operational roots in Poland and a US-incorporated parent (Kontakt.io Inc., headquartered in New York), the company has evolved from a generic indoor spatial intelligence provider into a vertical AI platform serving 200,000+ caregivers across hundreds of US, UK, and European hospitals, including HCA Healthcare, Advocate Health, Northeast Georgia Health System, Virginia Hospital Center, the U.S. Department of Veterans Affairs, and the NHS.

The platform is built on a Bluetooth Low Energy (BLE) IoT foundation — including wearable Smart Badges, Nano Tags, Anchor Beacons, Portal Beams, and Temperature Monitoring sensors — connected to a managed cloud (Kio Cloud) that delivers a Data Lakehouse, Location & Occupancy services, Indoor Journey Analytics, Mobile Applications, and FHIR/HL7 EHR integrations with Epic, Cerner, and ServiceNow. Layered on top of this infrastructure is a portfolio of agentic AI capabilities: Patient Flow Agent (forecasting census and orchestrating discharges via the EHR), Supply Chain Agent (predicting equipment demand and routing devices across departments), Access Agent (outpatient room utilization), the Curiosity Engine (natural-language operational Q&A with confidence scores), and Patient Journey Analytics (a hospital digital twin that fuses EHR and RTLS data with reinforcement-learning-tuned forecasting). Quantified customer outcomes include 89% reduction in nurse equipment search time, 15% reduction in length of stay, 4-7% functional bed capacity gains, and $4M+ in annual cost savings for a typical 200-bed hospital.

The business model combines multi-year managed-service subscriptions to the Kio Cloud platform with per-bed pricing for AI agent modules (e.g., Supply Chain Agent at ~$600 per bed per year, Curiosity Engine at ~$66,000 per year for a 200-bed hospital) plus hardware sales (BLE badges, tags, beacons) and professional services for deployment. GTM is primarily enterprise field sales targeting hospital CIOs, CNOs, and CEOs, complemented by event-driven launches at HIMSS and ViVE, an ROI-driven sales motion anchored on a public ROI Calculator, channel partnerships with Cisco and Juniper Mist, and API/SDK self-serve distribution through Epic Showroom and a Developer Center. The company has raised approximately $68M+ in cumulative funding across multiple rounds, including a $47.5M growth round led by Goldman Sachs Asset Management in April 2024 and €12M in debt financing from the European Investment Bank in 2022.

Name

Kontakt.io

Legal name

Kontakt.io Inc.

Website

https://kontakt.io

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

Kontakt.io is a healthcare-focused AI and RTLS platform that combines BLE infrastructure, EHR integration, and agentic AI modules (Patient Flow, Supply Chain, Access, Curiosity Engine) to deliver operational predictability for hundreds of hospitals and 200,000+ caregivers.

Ownership category

akta.pro rank

Product category

Healthcare RTLS Software Platform

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Computer Communications Equipment (3576)

akta.pro primary industry

Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)

akta.pro secondary industries

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Hospital-at-Home & Acute-at-Home Remote Monitoring (step-down, escalation workflows) (HLALAFAH), Chronic Disease Management IoT (Diabetes, CHF, COPD, Hypertension) (HLACAPAD)

Keywords

• Real-time location services
• Hospital asset tracking
• BLE indoor positioning
• Healthcare operations platform
• Agentic AI healthcare

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Managed AI Care Operations Platform Subscription: Kontakt.io's core revenue stream — the Kio Cloud AI Care Operations platform (Asset Management, Staff Safety, Patient Journey, Temperature Monitoring) delivered as a managed service with subscription-based pricing; includes IoT infrastructure management, software applications, integrations, and 24/7 support.
2. IoT Hardware Sales: Sales of BLE-enabled hardware including Smart Badge 3, Smart Badge 3 Mini, Nano Tags (IR), Asset Tags, Anchor Beacon 2, Portal Beams/Portal Lights, Temperature Monitoring Pro/Lite sensors, and Hand Hygiene Dispensers; positioned as the industry's longest battery life for cost-effective enterprise-scale deployment.
3. AI Agent Subscription (Outcome/Pricing): Subscription pricing for agentic AI modules (Access Agent, Patient Flow Agent, Supply Chain Agent, Patient Journey Analytics, Curiosity Engine) layered on top of the core RTLS platform; pricing examples include Curiosity Engine starting at approximately $66,000 per year for a 200-bed hospital and Supply Chain Agent targeting ~$600 per bed per year.
4. Professional Services and Deployment: Guided deployment services, integration consulting (Epic, Cerner, ServiceNow), and 24/7 technical support bundled with the managed service offering; includes phased, low-impact deployment leveraging existing WiFi and BLE infrastructure.
5. Managed Services: Fully managed IoT infrastructure including cloud platform, IoT device management, end-to-end encryption, 99.99% uptime SLA, and continuous monitoring of sensor health, battery levels, and network performance.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels7 records

Core offering

Kontakt.io sells a managed AI-powered RTLS platform for hospitals and health systems, combining Bluetooth Low Energy hardware (smart badges, asset and patient tags, beacons, gateways, temperature sensors) with a cloud backend and a portfolio of agentic AI modules. The platform delivers solutions for asset management, staff duress and hand hygiene compliance, patient flow, patient elopement, indoor wayfinding, patient rounding, and temperature monitoring, with integration to Epic, Cerner, and ServiceNow via FHIR and HL7 APIs.

Product overview

Kontakt.io sells a single integrated platform — the KIO Platform — delivered as a managed service and built on a Bluetooth Low Energy (BLE) RTLS foundation. The platform is structured as a core platform plus modular digital products, IoT devices, and AI agents that work together: Digital products such as IoT Device Management, Location & Occupancy, Data Lakehouse, Indoor Journey Analytics, Mobile Applications, and Integrations & SDKs sit on top of BLE hardware (Smart Badge 3, Smart Badge 3 Mini, Nano Tag IR, Smart Asset Tags, Anchor Beacon 2, Portal Beams/Portal Lights, Universal Dispenser Module, and Temperature Monitor Lite/Pro). On top of this foundation, AI capabilities are delivered as agents — Access Agent, Patient Flow Agent, Supply Chain Agent, and the Curiosity Engine natural-language analytics layer — with Patient Journey Analytics serving as the intelligence layer that fuses EHR and RTLS data. Healthcare solutions bundle these capabilities into Asset Management (including Bed Management), Staff Safety & Productivity (including Staff Duress and Hospital Hand Hygiene), Patient Journey (including Wayfinding, Patient Elopement, and Patient Rounding), and Temperature Monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• KIO Platform (Intelligent Orchestration Platform)
• Access Agent
• Patient Journey Analytics
• Patient Flow Agent
• Supply Chain Agent
• Curiosity Engine
• Asset Management Solution
• Hospital Bed Management System
• Staff Duress System
• Hospital Hand Hygiene Compliance Monitoring System
• Patient Journey Solution
• Hospital Digital Wayfinding
• Patient Rounding App
• Temperature Monitoring System (Temperature Monitor Lite & Pro)
• Smart Badge 3
• Smart Badge 3 Mini
• Nano Tag (Nano Tag IR)
• Smart Asset Tags
• Anchor Beacon 2
• Universal Dispenser Module
• Kio Cloud
• Kio Nurse Mobile App

Quantifiable outcome

• 30% improvement in asset utilization and 80% reduction in active equipment rentals
• +11 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability11 records

Feature9 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• Epic Systems CorporationflagshipTechnology or IntegrationKontakt.io is 'Available in Toolbox on Epic Showroom' — its Wayfinding SDK integrates directly into Epic MyChart, enabling hospitals to embed location and navigation into their existing patient apps. MyChart and Epic are trademarks of Epic Systems Corporation. Contacted product page (kontakt.io/showroom.epic.com/Listing?id=2976) confirms the Epic Showroom listing.
• CiscocoreTechnology or IntegrationCisco is identified as a compatible access point for Kontakt.io's BLE-to-WiFi infrastructure; Cisco logo appears on Kontakt.io's platform page and the company supports Cisco wireless infrastructure for RTLS signal transmission.
• Juniper MistcoreTechnology or IntegrationJuniper Mist is identified alongside Cisco and Kontakt.io Portal Lights as compatible access points for the Hospital 360 Location Services platform, enabling BLE signal capture for asset and staff tracking.
• PhunwarecoreStrategic or Co-development PartnerPhunware and Kontakt.io partnered to deliver a mobile wayfinding solution for Virginia Hospital Center — a 437-bed campus BLE-enabled indoor navigation deployment completed in five months, integrating real-time indoor navigation and digital health services.
• Oracle Health (Cerner)coreTechnology or IntegrationKontakt.io's Hospital Bed Management System integrates with Epic, Cerner, and ServiceNow via FHIR and HL7 APIs, leveraging existing WiFi and BLE infrastructure for plug-and-play interoperability with EHR systems.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CenTrak (Securitas Healthcare): CenTrak, now part of Securitas Healthcare, is a leading healthcare-focused RTLS platform offering BLE, UWB, and hybrid location services for asset tracking, staff duress, hand hygiene, and patient flow. It is the closest direct competitor to Kontakt.io's hospital RTLS portfolio and is named alongside it in the high-value healthcare asset tracking market.
• AiRISTA Flow: AiRISTA Flow delivers RTLS solutions for healthcare asset tracking, personnel safety, and patient flow. It is a direct competitor to Kontakt.io in the same BLE/Wi-Fi-based hospital RTLS category and is named alongside Kontakt.io as a key player in the healthcare asset tracking market.
• Midmark RTLS: Midmark RTLS offers real-time location solutions for hospitals covering asset management, staff and patient tracking, and environmental monitoring. It competes head-to-head with Kontakt.io in acute-care RTLS deployments and is co-listed as a key player in the high-value healthcare asset tracking market.
• Sonitor Technologies: Sonitor provides ultrasound-based indoor positioning for hospitals, focused on RTLS accuracy for asset and patient tracking. It is a direct peer in the hospital RTLS category, addressing the same clinical operations use cases as Kontakt.io albeit with a different underlying technology.
• Vizzia Technologies: Vizzia Technologies provides RTLS-based asset tracking, patient flow, and hand hygiene solutions for hospitals and health systems. It directly competes with Kontakt.io in the same healthcare RTLS use cases and customer profile, with a comparable technology and services model.

Broad incumbents

• Zebra Technologies: Zebra Technologies is a large enterprise IoT and location solutions incumbent with a significant healthcare RTLS and asset-tracking portfolio via its MotionWorks and healthcare solutions. It competes with Kontakt.io across hospital asset tracking and broader clinical mobility use cases, with deeper resources and broader hardware line.
• Securitas Healthcare: Securitas Healthcare (formerly Stanley Healthcare) is a broad incumbent offering RTLS, staff duress, infant protection, and patient elopement solutions to hospitals. It competes with Kontakt.io across multiple healthcare safety and location use cases and benefits from being part of a large global security group.
• Cisco (DNA Spaces / IoT): Cisco provides enterprise Wi-Fi access points and DNA Spaces location services that underpin hospital connectivity and BLE location capture. As an infrastructure incumbent that is also a compatible access point partner of Kontakt.io, Cisco is both a channel enabler and a competitive threat via its own location services portfolio.

Emerging players

• Infinite Leap: Infinite Leap is a healthcare RTLS consultancy and solutions provider specializing in asset tracking, patient flow, and IoT-enabled hospital operations. It is an emerging peer intersecting with Kontakt.io's RTLS and operational analytics stack, sometimes as a systems integrator or co-solution partner.
• Phunware: Phunware delivers indoor wayfinding and digital health mobile experiences, including the Virginia Hospital Center deployment co-built with Kontakt.io. It overlaps with Kontakt.io in hospital wayfinding and patient-experience mobile apps, making it both a potential partner and adjacent competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/kontakt_io
• LinkedInlinkedin.com/company/kontakt-io

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds7 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kontakt.io