TheLoops
TheLoops (now IFS Loops) is an enterprise agentic AI platform that deploys autonomous Digital Workers and AI agents across customer experience and industrial operations. It integrates with 65+ enterprise systems and is sold to enterprise customers across CX, manufacturing, energy, utilities, and aerospace.
- Company typePrivate
- Founded2020
- HeadquartersSan Mateo, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TheLoops does
TheLoops, now operating as IFS Loops following its June 2025 acquisition by IFS, is an enterprise agentic AI platform founded in 2020 by Somya Kapoor (CEO) and Ravi Bulusu (CTO). The platform provides a 24/7 agentic AI layer that orchestrates AI agents across customer experience and, post-acquisition, industrial operations, integrating with 65+ enterprise systems including Zendesk, Salesforce, ServiceNow, IFS Cloud, Snowflake, Jira, and Microsoft Dynamics. Core capabilities are delivered through a platform-plus-modules architecture: the IFS Loops Platform provides the orchestration and governance layer, with specialized modules including AI Agent Copilot (agent assistance), Auto QA Analyst (100% quality assurance coverage and predicted CSAT), AI Autopilot (self-service resolution), Knowledge Generation (automated KB maintenance via RAG), and CX Analyst (CX intelligence), alongside a Digital Worker Marketplace, AI Agent Catalog, and OEM Agentic AI embedding option.
The technology stack combines multi-agent orchestration, large language model adaptation to enterprise data, retrieval-augmented generation, predictive analytics, anomaly detection, and generative content drafting, delivered as a SaaS subscription with SOC 2 Type 2, GDPR, and HIPAA compliance. Customers include Bloomreach, Gainsight, Sauce Labs, Tricentis, KOHO, Outreach, and Enerpage, with documented outcomes such as 37% operational efficiency gains (Bloomreach), 100% QA coverage with 4.1% to 4.6% CSAT improvement (KOHO), 2000 hours saved annually (Gainsight), and 30% reduction in escalations (Sauce Labs). The go-to-market is enterprise field sales with quote-based annual subscription pricing and a 30-minute discovery call motion; post-acquisition, distribution is materially expanded through IFS's 7,000+ employee sales force across 80 countries serving manufacturing, energy, utilities, aerospace, and field services.
TheLoops firmographics
Firmographics- Name
- TheLoops
- Legal name
- TheLoopsai Inc.
- Website
- https://theloops.io
- Company type
- Private
- Founded year
- 2020
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- TheLoops (now IFS Loops) is an enterprise agentic AI platform that deploys autonomous Digital Workers and AI agents across customer experience and industrial operations. It integrates with 65+ enterprise systems and is sold to enterprise customers across CX, manufacturing, energy, utilities, and aerospace.
- Ownership category
- akta.pro rank
TheLoops industry classification
Industry- Product category
- Agentic AI Platform
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)
Keywords
Where TheLoops is headquartered
LocationHeadquarters
- HQ city
- San Mateo
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
TheLoops business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: TheLoops operates as a SaaS platform offering AI agent solutions. Post-acquisition by IFS, operates as part of IFS's Industrial AI platform portfolio with recurring subscription revenue model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise tier - custom pricing based on requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
TheLoops product offering
Product offeringCore offering
TheLoops (operating as IFS Loops following the June 2025 IFS acquisition) sells an enterprise-grade agentic AI platform that deploys autonomous AI Digital Workers across customer experience, quality assurance, knowledge management, and industrial workflows. The platform integrates with 65+ enterprise systems to orchestrate AI automations and deliver measurable outcomes for mission-critical operations.
Product overview
TheLoops (now IFS Loops) is an enterprise-grade agentic AI platform designed for mission-critical operations. Following acquisition by IFS in June 2025, the platform operates as a unified platform-plus-modules architecture. The core IFS Loops Platform provides the foundational agentic execution layer that integrates AI Agents into enterprise CX workflows, connecting to existing data and systems. This platform is extended by specialized modules including AI Agent Copilot (agent assistance), Auto QA Analyst (quality assurance), AI Autopilot (self-service resolution), Knowledge Generation (automated KB maintenance), and CX Analyst (intelligence and analytics). The Digital Worker Marketplace and AI Agent Catalog provide pre-built agents for various use cases, while OEM Agentic AI enables partners to embed the platform. The product portfolio spans customer experience operations (CX), industrial AI, and enterprise agentic automation.
Differentiator
Problem solved
Functional benefit
Products and services
- IFS Loops Platform Enterprise-grade agentic AI platform providing a 24/7 AI layer integrating Digital Workers into enterprise workflows. Orchestrates AI automations across CRM, ticketing, knowledge, and other enterprise tools with governance and security built in, for customer support, quality assurance, and industrial operations teams.
- AI Agent Copilot Agent assist solution that guides human support agents at every step within their workspace, providing real-time suggested responses, case summaries, relevant knowledge, and coaching to help resolve complex cases faster.
- Auto QA Analyst Always-on AI agent providing 100% quality assurance coverage with real-time agent coaching and predicted CSAT. Monitors, guides, and elevates the performance of human agents and bots with actionable insights.
- AI Autopilot AI-powered self-service agent that delivers fast, accurate resolutions automatically using case history and customer context. Resolves issues, escalates when needed, and improves with every interaction.
- Knowledge Generation AI-powered knowledge management capability that detects and fills knowledge gaps by creating drafts and articles with each case closing, helping maintain accurate, up-to-date knowledge bases automatically.
- CX Analyst Always-on customer experience intelligence solution providing real-time insights into customer interactions, sentiment trends, and operational performance across support operations.
- Digital Worker Marketplace Industrial Agentic AI marketplace offering pre-built Digital Workers powered by autonomous AI agents for operational work, enabling deployment of agents to complete multi-step industrial workflows across systems.
- OEM Agentic AI Embedding solution allowing partners to embed a governed agentic AI engine in their offering, enabling faster launch, product differentiation, and AI scaling without building their own platform.
- AI Agent Catalog Catalog of pre-built AI agents available for enterprise deployment, allowing customers to browse and deploy specialized agents for various customer support and operational workflows.
Quantifiable outcome
- 37% operational efficiency gain for Bloomreach
- +5 more outcomes
Companies that use TheLoops
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
TheLoops technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration60 records
AI capability10 records
Feature8 records
TheLoops partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- IFSflagshipIFS acquired TheLoops in June 2025 to launch the Industrial AI workforce - the first agent platform built for mission-critical operations. IFS is a global provider of enterprise cloud and Industrial AI software serving manufacturing, energy, utilities, aerospace, and field service sectors across 80 countries.
Scale indicators9 records
Recent moves8 records
Expansion highlights6 records
TheLoops competitors and assessment
Company assessmentOthers
Direct peers
- Kore.ai: Enterprise agentic AI platform with AI agents for customer service, contact center, and IT/HR workflows. Direct overlap with TheLoops on multi-agent orchestration and CX focus.
- Forethought: AI-native customer support platform offering agent assist, AutoQA, and self-service agents. Most directly comparable to TheLoops in product scope and target customer (SaaS support teams).
- Cognigy: Enterprise conversational and agentic AI platform for customer service automation, with multi-agent orchestration comparable to TheLoops. Targets large enterprise CX deployments.
- Ada Support: Agentic AI platform for customer service automation including agent assist, AutoQA, and AI autoresolution. Overlaps directly with TheLoops' core CX modules.
- Aisera: Agentic AI platform for CX, IT service management, and enterprise workflows. Overlaps with TheLoops on agent assist, AutoQA, and self-service AI capabilities.
Emerging players
- Decagon: Emerging agentic AI platform purpose-built for enterprise customer support, with AI agents for resolution and agent assist. Comparable product shape and enterprise CX focus.
- Sierra (Sierra AI): Agentic AI platform for customer experience focused on conversational AI agents for enterprise support. Emerging player in the same agentic CX category as TheLoops.
Broad incumbents
- Zendesk AI: Zendesk's native AI capabilities for agent assist, AutoQA, and AI agents for support. Broad incumbent that TheLoops integrates with but also competes against for the same CX workflows.
- Salesforce Agentforce / Einstein: Salesforce's agentic AI platform native to the CRM ecosystem, offering agent assist, AutoQA, and autonomous agents. Competes with TheLoops as a first-party alternative inside Salesforce shops.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
TheLoops social profiles
Digital presenceTheLoops compliance and trust
Trust signalCompliance3 records
TheLoops financial estimates
Financial estimateRevenue estimate
Valuation estimate
TheLoops leadership team
Management profileNumber of profiles
Profiles3 records
TheLoops funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TheLoops M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TheLoops
What does TheLoops do?
TheLoops (operating as IFS Loops following the June 2025 IFS acquisition) sells an enterprise-grade agentic AI platform that deploys autonomous AI Digital Workers across customer experience, quality assurance, knowledge management, and industrial workflows. The platform integrates with 65+ enterprise systems to orchestrate AI automations and deliver measurable outcomes for mission-critical operations.
Is TheLoops a public or private company?
TheLoops is a private company. It is classified as corporate owned and is currently acquired.
When was TheLoops founded?
TheLoops was founded in 2020. It employs 11 to 50 people.
Where is TheLoops based?
TheLoops is headquartered in San Mateo, United States, in the North America region.
How does TheLoops make money?
One revenue line is on record: saaS Subscription.
Who are TheLoops's main competitors?
Yellow.ai is listed as an others. Direct peers are Kore.ai, Forethought, Cognigy, Ada Support and Aisera. Emerging players are Decagon and Sierra (Sierra AI). Broad incumbents are Zendesk AI and Salesforce Agentforce / Einstein.
Does TheLoops have an API?
Yes. The platform offers an SDK for application and data integration, as well as webhook support for web application custom callbacks. The API enables enterprises to build custom agents, integrate custom data, embed tools, and create agentic workflows using Loops APIs and client libraries. Developer documentation is at theloops.io/platform.
What industry is TheLoops in?
TheLoops's product category is Agentic AI Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent). Its NAICS code is 513210 and its SIC code is 7372.