Inkeep
Inkeep is an AI agent platform for customer experience and operations teams, offering a TypeScript-based multi-agent framework, managed RAG, and an enterprise tier with SOC 2 compliance. It sells to AI-native and developer-tools companies via open-source self-serve plus enterprise sales.
- Company typePrivate
- Founded2023
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Inkeep does
Inkeep is an AI agent platform that enables organizations to deploy AI teammates for customer experience and operations teams. The platform is built around three core product surfaces: Customer-facing Assistants that resolve support questions using Unified AI Search (managed RAG), Customer Intelligence that queries customer-specific data from CRMs and billing systems, and AI Workflows that automate resolution tasks via multi-agent orchestration. Automation Agents keep knowledge bases current by detecting novelty, drafting documentation, and opening pull requests for human review. The product is offered in a dual deployment model: a free open-source version with the No-Code Visual Builder, TypeScript Agents SDK, MCP servers, and OpenTelemetry observability; and an Enterprise tier that adds managed cloud hosting, Slack/Microsoft Teams/Discord bots, Zendesk and Salesforce integrations, SOC 2 Type II compliance, SSO/SCIM, PII removal, and a forward-deployed solutions team.
The technical architecture is TypeScript-based and centers on graph-based multi-agent orchestration with coordinator agents routing to specialists, plus Model Context Protocol (MCP) support for standardized tool and data source integrations. The platform integrates natively with Anthropic Claude and OpenAI ChatGPT via tool/action interfaces, and with Cursor via MCP, allowing agents to be callable from third-party AI surfaces. Inkeep's go-to-market combines a self-serve, product-led open-source motion with an enterprise sales motion; in November 2025 the company expanded its GTM team and launched the Agent Builder with bidirectional 2-way sync between visual and code interfaces. Customer logos include Postman, Anthropic, Midjourney, Pinecone, PostHog, Solana, Clerk, and Clay, and the company closed a $13 million funding round in September 2025 with Khosla Ventures, GreatPoint Ventures, and Y Combinator as co-leads.
Inkeep firmographics
Firmographics- Name
- Inkeep
- Legal name
- Inkeep, Inc.
- Website
- https://inkeep.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Inkeep is an AI agent platform for customer experience and operations teams, offering a TypeScript-based multi-agent framework, managed RAG, and an enterprise tier with SOC 2 compliance. It sells to AI-native and developer-tools companies via open-source self-serve plus enterprise sales.
- Ownership category
- akta.pro rank
Inkeep industry classification
Industry- Product category
- AI Agent Platform for Customer Experience
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Inkeep is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Inkeep business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Open Source Platform: Free open source version with core features including No-Code Visual Builder, TypeScript Agents SDK, MCP servers, and observability tools. Used for community adoption and product-led growth.
- Enterprise Platform: Managed platform with additional features including Unified AI Search (Managed RAG), cloud hosting, SSO, RBAC, PII removal, SOC 2 compliance, dedicated support SLAs, and forward deployed solutions team. Subscription-based pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Open Source - Free tier with core agent building capabilities |
| Subscription | Annual | Enterprise - Managed platform with full feature set and support |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Inkeep product offering
Product offeringCore offering
Inkeep is an AI Agent platform that enables organizations to deploy AI teammates for customer experience and operations teams. The platform provides a No-Code Visual Builder with 2-way code sync and a TypeScript SDK, supporting multi-agent orchestration, unified AI search (managed RAG), and AI workflows for automating customer support resolution tasks. It is available as both a free open source self-hosted version and a managed enterprise cloud, hybrid, or self-hosted deployment with SOC 2 Type II, GDPR, and HIPAA compliance.
Product overview
Inkeep is an AI Agent platform for customer experience and operations teams, offering a dual-path deployment model: Open Source (self-hosted) and Enterprise (managed cloud). The core platform centers on Agent Builder (No-Code Visual Builder with 2-way code sync) and TypeScript Agents SDK for building AI agents. Primary product lines include Customer-facing Assistants for external support, Inkeep Coworker for internal CX team support, and Automation Agents for knowledge base maintenance. The platform leverages Unified AI Search (Managed RAG) for retrieval, with AI Content Writer for automated documentation and AI Reports for knowledge/product gap analytics. Enterprise tier adds Slack/Teams/Discord bots, Zendesk/Salesforce integrations, governance controls, and dedicated support. Agents can integrate with Claude, ChatGPT, Cursor, and any MCP-compatible system.
Differentiator
Problem solved
Functional benefit
Products and services
- Agent Builder (No-Code Visual Builder) A drag-and-drop visual builder for creating AI agents without writing code, enabling non-technical teams to build custom automation. Supports 2-way synchronization with the TypeScript SDK so that visual and code-based configurations stay in lockstep, allowing collaboration between technical and non-technical users.
- Customer-facing Assistants AI assistants that answer complex customer questions by understanding the knowledge base and product through unified search, querying customer-specific information via customer intelligence, and automating common resolution tasks through AI workflows. Designed for customer-facing support use cases.
- Inkeep Coworker (Slack Bot) Personal AI assistant for customer experience teams that triggers on Slack or directly from any support platform, gathers context across CRM, billing, and other data systems, and provides ready-to-approve suggestions with human approvals for ticket resolution.
- Automation Agents AI agents that keep knowledge bases always up to date by triggering on webhooks, schedules, or external service events. Features multi-agent orchestration with coordinator agents routing to specialists and MCP-based actions for ticket creation, CRM updates, content generation, and notifications.
- TypeScript Agents SDK An open Agent Builder and developer SDK in TypeScript for programmatic agent configuration. Supports declarative agent definition, sub-agents, MCP tool integration, and version control integration for advanced customization by developers and technical teams.
- Unified AI Search (Managed RAG) Managed retrieval-augmented generation service with real-time fetch from databases, APIs, and the web. Includes automated ingestion from public and private sources, semantic search, and natural language understanding across all company knowledge with inline source citations.
Quantifiable outcome
- Scales to hundreds of thousands of questions per month
- +2 more outcomes
Companies that use Inkeep
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles2 records
Inkeep technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability10 records
Feature10 records
Inkeep partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and secondary.
- Anthropic (Claude)coreInkeep integrates with Anthropic's Claude AI model. The platform supports Claude via their native tool/action interface and can execute workflows end-to-end within Claude. Inkeep is trusted by Anthropic for their own Claude documentation support.
- OpenAI (ChatGPT)coreInkeep integrates with OpenAI's ChatGPT via Actions/Assistants interface. Supports the ChatGPT Actions manifest and OAuth for authentication. Agents are callable inside ChatGPT.
- CursorcoreInkeep integrates with Cursor editor via MCP or native tool interface. Allows developers to trigger AI agents directly from their development environment.
- VercelsecondaryInkeep supports Vercel AI SDK formats for custom UI development. Compatibility with streaming responses and Next.js deployment ecosystem.
- MCP ProtocolcoreInkeep supports Model Context Protocol servers for standardized tool and data source integrations. Also provides Inkeep's own Doc MCP server as open source.
- SlackcoreEnterprise tier includes native Slack bot integration with rich interactive features including slash commands, buttons, threads. Agents can respond and execute tasks within Slack channels.
- DiscordsecondaryEnterprise tier includes native Discord bot integration with interactive features for team communication channels.
- ZendeskcoreNative integration with Zendesk for ticket creation, customer data access, and support workflow automation. Available in Enterprise tier.
- SalesforcecoreNative integration with Salesforce for CRM data access, lead qualification, and workflow automation. Available in Enterprise tier.
- NotionsecondaryEnterprise tier includes automated ingestion of private sources from Notion for knowledge base integration.
- ConfluencesecondaryEnterprise tier includes automated ingestion of private sources from Confluence for documentation synchronization.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Inkeep competitors and assessment
Company assessmentDirect peers
- Decagon: Decagon builds AI agents specifically for customer experience and support, serving enterprise customers with conversational and task-completion agents. It is one of the closest direct competitors to Inkeep in the AI-for-CX category, with similar integration depth into support platforms and a comparable enterprise sales motion.
- Sierra: Sierra develops AI agents for customer service aimed at large enterprise brands. It directly overlaps with Inkeep's customer-facing assistants and AI workflow automation, targeting similar buyers (CX leaders at large enterprises) with similar agentic capabilities.
- Forethought: Forethought offers AI for customer support, including conversational agents, triage, and deflection. It competes directly with Inkeep's customer-facing assistants and workflow automation products in the AI-for-support category.
- Fin AI (by Intercom): Fin is Intercom's AI agent for customer service, natively embedded in the Intercom support platform. It competes directly with Inkeep's customer-facing assistants, particularly for mid-market and SaaS support teams that already use Intercom.
- Kore.ai: Kore.ai provides an enterprise AI agent platform spanning customer service, HR, and IT use cases. Its Experience Optimization (XO) platform overlaps with Inkeep's agent builder and CX workflows, particularly for large enterprises.
- Glean: Glean is an enterprise AI search and assistant platform that connects to workplace knowledge systems. It overlaps with Inkeep's Unified AI Search (Managed RAG) and enterprise knowledge use cases, and is frequently cited as a comparison point in Inkeep's own content.
- Cognigy: Cognigy provides an enterprise conversational and agentic AI platform for customer service automation. It competes directly with Inkeep in deploying AI agents across chat, voice, and support channels for large enterprises.
Broad incumbents
- Salesforce Agentforce: Agentforce is Salesforce's enterprise AI agent platform built into the Salesforce CRM ecosystem. It overlaps with Inkeep's Salesforce-integrated agent workflows and represents a broad incumbent alternative for enterprises standardized on Salesforce.
- Microsoft Copilot Studio: Microsoft Copilot Studio (formerly Power Virtual Agents) is Microsoft's enterprise agent-building platform tightly integrated with the Microsoft 365 and Azure stack. It overlaps with Inkeep's no-code agent builder for enterprises standardized on Microsoft.
Emerging players
- OpenAI AgentKit: OpenAI's AgentKit provides tooling for building AI agents on top of OpenAI models. Inkeep explicitly compares its platform against AgentKit and currently differentiates on enterprise features (multi-agent orchestration, source attribution, 2-way sync), but AgentKit is a rapidly evolving competitive threat.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Inkeep social profiles
Digital presenceInkeep compliance and trust
Trust signalCompliance3 records
Inkeep financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inkeep leadership team
Management profileNumber of profiles
Profiles9 records
Inkeep funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inkeep M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inkeep
What does Inkeep do?
Inkeep is an AI Agent platform that enables organizations to deploy AI teammates for customer experience and operations teams. The platform provides a No-Code Visual Builder with 2-way code sync and a TypeScript SDK, supporting multi-agent orchestration, unified AI search (managed RAG), and AI workflows for automating customer support resolution tasks. It is available as both a free open source self-hosted version and a managed enterprise cloud, hybrid, or self-hosted deployment with SOC 2 Type II, GDPR, and HIPAA compliance.
Is Inkeep a public or private company?
Inkeep is a private company. It is classified as venture growth investor backed and is currently operating.
When was Inkeep founded?
Inkeep was founded in 2023. It employs 11 to 50 people.
Where is Inkeep based?
Inkeep is headquartered in San Francisco, United States, in the North America region.
How does Inkeep make money?
Two revenue lines are on record. Open Source Platform is the primary driver. The others are enterprise Platform.
Who are Inkeep's main competitors?
Direct peers on record are Decagon, Sierra, Forethought, Fin AI (by Intercom), Kore.ai, Glean and Cognigy. Broad incumbents are Salesforce Agentforce and Microsoft Copilot Studio. OpenAI AgentKit is listed as an emerging player.
Does Inkeep have an API?
Yes. Inkeep provides a TypeScript Agents SDK (agent-sdk) for building AI agents programmatically. The SDK supports declarative agent configuration, sub-agents, and MCP tool integration. The company also offers MCP servers (including a Doc MCP server) for interoperability with AI systems. Developer documentation is at docs.inkeep.com.
What industry is Inkeep in?
Inkeep's product category is AI Agent Platform for Customer Experience. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 513210 and its SIC code is 7372.