Coconut Software
Coconut Software provides an AI-powered Intelligent Branch platform for banks and credit unions, combining appointment scheduling, lobby management, workforce forecasting, video banking, and analytics. Founded in 2007 and headquartered in Saskatoon, the company serves 200+ financial institutions across North America on a subscription SaaS model.
- Company typePrivate
- Founded2007
- HeadquartersSaskatoon, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Coconut Software does
Coconut Software is a Saskatoon, Canada-based software company that provides an AI-powered Intelligent Branch platform purpose-built for banks and credit unions. Founded in 2007, the company operates as Coconut Software Corporation and serves more than 200 financial institutions across North America, including tier-one customers such as RBC, M&T Bank, National Bank of Canada, Mountain America Credit Union, Suncoast Credit Union, and Bank of New Hampshire.
The platform unifies appointment scheduling, lobby management, workforce management, video banking (Coconut Connect), and analytics into a single connected system. Core modules include Appointment Scheduling, Lobby Management, and the more recent AI-powered Branch Workforce Management (bWFM), supplemented by Meet on Demand (virtual client service), Multi-Lines of Business (Multi-LOB), Intelligent Matching, and Reporting & Analytics (Insights). Underlying AI capabilities include demand forecasting (claimed forecast error under 7.5% versus a 15-20% industry benchmark), intelligent advisor matching, schedule optimization, and prescriptive staffing recommendations, all driven by over a decade of branch-level appointment, walk-in, and engagement data. The platform runs on AWS infrastructure and is SOC 2 Type 2 certified, with GDPR, PIPEDA, and CCPA compliance and a public developer API.
Coconut operates a sales-led enterprise go-to-market, selling direct to financial institutions via demos, consultations, and pilot programs with no public self-serve or channel partner motion. Revenue is generated through annual SaaS subscriptions priced via quote-based enterprise contracts; pricing is not publicly disclosed. The company has raised roughly $28 million CAD in disclosed venture funding, headlined by a $28M CAD Series B in October 2021 led by Klass Capital, plus earlier rounds and a $1.5M non-dilutive federal AI grant from PrairiesCan in April 2026. Headcount sits in the 101-250 range and the company is founder-led under CEO Katherine Sopotyk-Regnier.
Coconut Software firmographics
Firmographics- Name
- Coconut Software
- Legal name
- Coconut Software Corporation
- Website
- https://coconutsoftware.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Coconut Software provides an AI-powered Intelligent Branch platform for banks and credit unions, combining appointment scheduling, lobby management, workforce forecasting, video banking, and analytics. Founded in 2007 and headquartered in Saskatoon, the company serves 200+ financial institutions across North America on a subscription SaaS model.
- Ownership category
- akta.pro rank
Where Coconut Software is headquartered
LocationHeadquarters
- HQ city
- Saskatoon
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Coconut Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Coconut Software operates on a SaaS subscription model where financial institutions pay subscription fees to access the platform. The Terms of Use state 'If you purchase a subscription to the Services, you shall pay Company the subscription fees specified at the time of purchase.' Pricing is likely tiered based on institution size, branch count, or feature modules.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription model |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Coconut Software product offering
Product offeringCore offering
Coconut Software provides a cloud-based, AI-powered Intelligent Branch platform purpose-built for banks and credit unions. The platform combines appointment scheduling, lobby management, branch workforce management (bWFM), video banking (Coconut Connect), meet-on-demand virtual service, multi-lines-of-business unification, intelligent advisor matching, and reporting/analytics in one connected system. It enables financial institutions to forecast demand, optimize staffing, reduce wait times, and convert more branch interactions across physical and digital channels.
Product overview
Coconut Software offers a unified Intelligent Branch platform for banks and credit unions consisting of core scheduling and management products plus integrated modules. The core platform includes Appointment Scheduling, Lobby Management, and the AI-powered Branch Workforce Management (bWFM) solution. Supporting modules include Meet on Demand (virtual client service), Video Banking (Coconut Connect), Reporting & Analytics (Insights), Multi-Lines of Business (Multi-LOB), and Intelligent Matching. All components share data to enable AI-driven demand forecasting, intelligent staffing recommendations, and prescriptive analytics across branch networks.
Differentiator
Problem solved
Functional benefit
Products and services
- Appointment Scheduling Cloud-based appointment booking flows with calendar sync and reminders that enable staff and clients of banks and credit unions to schedule the right service and channel across branch networks.
- Lobby Management Queue management solution for bank and credit union branches that tracks walk-in arrivals, wait times, and abandonment to keep branch traffic moving and capture more opportunities.
- Branch Workforce Management (bWFM) AI-powered workforce management for banks and credit unions that turns branch appointment, walk-in, and engagement data into accurate demand forecasts and staff-ready schedules with workforce planning, shift management, and AI-driven staffing recommendations.
- Meet on Demand Virtual client service solution enabling financial institutions to increase client capacity and reduce wait times without additional staff through staff pooling, unified queues, and secure video banking capabilities.
- Video Banking (Coconut Connect) Secure video banking solution embedded directly into appointment and lobby flows, enabling virtual advisor-client interactions across branch networks for banks and credit unions, with support for integrating preferred video providers.
- Reporting & Analytics (Insights) Branch engagement analytics platform providing real-time performance views, historical trend analysis, and drill-downs by location, advisor, product, or channel to deliver prescriptive insights for branch managers at banks and credit unions.
- Multi-Lines of Business (Multi-LOB) Platform module that unifies operations across different lines of business in financial institutions, enabling shared client profiles, structured access, and cross-booking capabilities to improve customer experience and reduce administrative burden.
- Coconut Intelligent Branch Platform Unified AI-powered Intelligent Branch platform combining appointment scheduling, lobby management, workforce management, video banking, and analytics in one connected system purpose-built for banks and credit unions.
Quantifiable outcome
- Reduces manual scheduling time by up to 8 hours per week for branch managers
- +3 more outcomes
Companies that use Coconut Software
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles2 records
Coconut Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature8 records
Coconut Software partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered flagship customer and core infrastructure.
- Suncoast Credit Unionflagship customerStrategic partnership to implement unified appointment scheduling and branch lobby management platform across all Suncoast Credit Union branches. Aims to improve member experience, enhance staff efficiency, and provide real-time analytics supporting Suncoast's member-first mission.
- Bank of New Hampshireflagship customerPartnership to enhance customer experience through innovative appointment management solutions. Resulted in 25% increase in appointment volume and improved operational efficiency across all business lines.
- Amazon Web Services (AWS)core infrastructureCloud infrastructure provider for hosting Coconut Software's platform. All customer data is stored in highly secure AWS data centers with encryption in transit and at rest.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Coconut Software competitors and assessment
Company assessmentDirect peers
- Qmatic (CIVIC Group): Provides appointment scheduling, queue management, and customer journey software widely deployed in retail banking and credit unions. Directly competes with Coconut in lobby management and branch appointment booking for financial institutions.
- BookingsPRO / TimeTrade (Lumeo): Enterprise appointment scheduling focused on financial services, retail, and healthcare. Directly overlaps with Coconut in bank/credit-union appointment scheduling, customer routing, and analytics.
Broad incumbents
- Acuity Scheduling (Squarespace): Broad-based appointment scheduling SaaS used across many verticals. Competes with Coconut at a horizontal level but lacks Coconut's FI-specific compliance, lobby management, and workforce optimization depth.
- UKG (Ultimate Kronos Group): Large workforce management and HCM vendor with significant presence in financial services. Competes with Coconut's bWFM module in branch staffing and demand forecasting, particularly at large enterprise FIs.
- Infor WFM: Enterprise workforce management suite with established financial-services deployments. Competes with Coconut on demand forecasting and staff scheduling for bank branches, though less specialized for branch-level engagement data.
- Genesys: Large customer experience and contact-center platform with workforce engagement and routing capabilities. Adjacent competitor for virtual service (Meet on Demand) and unified queues in financial services.
- Salesforce Financial Services Cloud: CRM platform with deep financial-services distribution and increasingly bundled appointment, advisor matching, and analytics features. Competes with Coconut on CRM-adjacent scheduling and member/client engagement workflows.
- Zoom (Zoom Contact Center / Zoom Scheduler): Video communications and increasingly scheduling/contact-center software. Competes with Coconut's video banking (Coconut Connect) and Meet on Demand offerings inside financial institutions.
Emerging players
- nibox / FiKus: Niche branch- and appointment-management vendors in the financial-institution space with overlapping scheduling and queue functionality. Comparable emerging competitor for mid-sized banks and credit unions.
- Glia (LivePerson): Digital customer service platform purpose-built for financial institutions, offering messaging, voice, video banking, and cobrowse. Adjacent competitor to Coconut's video banking and Meet on Demand modules within FIs.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Coconut Software social profiles
Digital presenceCoconut Software compliance and trust
Trust signalCompliance5 records
Coconut Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coconut Software leadership team
Management profileNumber of profiles
Profiles6 records
Coconut Software funding detail
Funding detailFunding overview
Funding rounds7 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coconut Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coconut Software
What does Coconut Software do?
Coconut Software provides a cloud-based, AI-powered Intelligent Branch platform purpose-built for banks and credit unions. The platform combines appointment scheduling, lobby management, branch workforce management (bWFM), video banking (Coconut Connect), meet-on-demand virtual service, multi-lines-of-business unification, intelligent advisor matching, and reporting/analytics in one connected system. It enables financial institutions to forecast demand, optimize staffing, reduce wait times, and convert more branch interactions across physical and digital channels.
Is Coconut Software a public or private company?
Coconut Software is a private company. It is classified as venture growth investor backed and is currently operating.
When was Coconut Software founded?
Coconut Software was founded in 2007. It employs 101 to 250 people.
Where is Coconut Software based?
Coconut Software is headquartered in Saskatoon, Canada, in the North America region.
How does Coconut Software make money?
One revenue line is on record: saaS Subscription.
Who are Coconut Software's main competitors?
Direct peers on record are Qmatic (CIVIC Group) and BookingsPRO / TimeTrade (Lumeo). Broad incumbents are Acuity Scheduling (Squarespace), UKG (Ultimate Kronos Group), Infor WFM, Genesys, Salesforce Financial Services Cloud and Zoom (Zoom Contact Center / Zoom Scheduler). Emerging players are nibox / FiKus and Glia (LivePerson).
Does Coconut Software have an API?
Yes. Coconut Software offers a public API for developers to build integrations and automate workflows. The API enables appointment scheduling, lobby management, and access to branch engagement data. Developer documentation is available at developers.coconutsoftware.com/docs/v2/api/introduction. Developer documentation is at developers.coconutsoftware.com/docs/v2/api/introduction.