Jam
- Company typePrivate
- Founded2022
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Jam firmographics
Firmographics- Name
- Jam
- Legal name
- We Are Jam, Inc.
- Website
- https://jam.dev
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Jam industry classification
Industry- Product category
- Bug Reporting and Developer Debugging Software
- NAICS
- Software Publishers (51321), Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- DevSecOps & Supply Chain Security (DevOps toolchain security) (BPAEAKAI)
Keywords
Where Jam is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Jam business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription SaaS (Freemium + Tiered Plans): Jam operates a freemium SaaS model with three tiers. The Free plan (30 Jams/month, 5 Recording Links) serves as a self-serve acquisition funnel. The Team plan ($14/creator/month, billed annually) unlocks unlimited Jams, 150 Recording Links, 15-minute recordings, 200 AI summaries/month, access controls, and 50 creator seats. The Enterprise plan (custom annual pricing) adds unlimited Recording Links, SAML/SSO, audit logs, unlimited AI summaries, and dedicated support. Upsell/land-and-expand occurs as teams grow their creator seat count or migrate from Free to Team to Enterprise. Open-source projects receive free Team plan access.
- Open Source / Community (Acquisition Funnel): Jam provides free open-source developer utilities (CSV to JSON, Base64 tools, JSON formatters, HAR viewers, etc.) and a free browser extension tier to build developer community and drive organic adoption. This feeds the top of the freemium funnel toward paid plan upgrades.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free plan: 30 Jams/month, 5 Recording Links, 5-min recordings, basic integrations |
| Per seat | Annual | Team plan: $14/creator/month, unlimited Jams, 150 Recording Links, 15-min recordings |
| Subscription | Annual | Enterprise plan: custom pricing with unlimited Recording Links, SSO, audit logs, priority support |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels9 records
Jam product offering
Product offeringCore offering
Jam (jam.dev) is a browser extension and software platform that lets users capture bugs, console logs, network requests, repro steps, and visual annotations in seconds and share them as a single link. It targets software, QA, and customer support teams who need a faster way to file, triage, and resolve software defects across web and mobile applications.
Product overview
Jam is a unified debugging telemetry platform centered around its core bug reporting product, with multiple integrated modules. The core Jam platform (Chrome extension and web app) captures one-click bug reports with video, logs, and technical context. It is augmented by Jam AI (AI-powered report generation), Jam MCP (AI agent integration layer), Recording Links (customer-facing bug collection), Instant Replay (continuous browser capture), Jam for iOS (mobile capture), Jam for Customer Support (support ticket integration), Backend Logging (Sentry integration), Jam CLI (terminal access), Jam SDK (custom metadata), and Dev Utilities (free developer tools). The platform is designed for software teams to capture, share, and debug issues with full technical context across development, QA, product, and support workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- Jam Core (browser extension)
- Jam for iOS
- Jam CLI
- Jam SDK
- Jam for Customer Support
Quantifiable outcome
- 84% reduction in troubleshooting calls for customer support teams
- +7 more outcomes
Companies that use Jam
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles1 record
Jam technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration29 records
AI capability11 records
Feature10 records
Jam partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- Google (Gemini AI)coreJam's AI features (auto-titles, repro step generation, ticket creation) are powered by Google Gemini AI models. Jam explicitly opts out of Gemini training on customer data. The AI Debugger feature uses the OpenAI API (also opted out of training).
- OpenAI (API)coreJam's AI Debugger feature uses the OpenAI API. OpenAI does not train on data sent through the API. This powers the AI-assisted debugging analysis within Jam.
- Anthropic (Claude)coreJam MCP is natively integrated with Claude Desktop and Claude Code. Claude can consume Jam bug context (video, logs, network requests, user events) directly through the MCP protocol for AI-assisted debugging and code fixes.
- CursorcoreJam MCP is natively integrated with Cursor IDE. Developers using Cursor can feed Jam bug recordings directly into the AI coding agent for automated debugging and code fixes.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Jam competitors and assessment
Company assessmentDirect peers
- Marker.io: Visual bug reporting tool that captures screenshots, screen recordings, and technical metadata directly into project management tools (Jira, Linear, GitHub). Most directly comparable to Jam on product surface, customer base (QA, PMs, developers), and visual capture workflow.
- Usersnap: Bug tracking and feedback tool with browser extensions for capturing screenshots, screen recordings, and metadata, integrated with Jira, Azure DevOps, and other PM tools. Directly competes with Jam's visual bug reporting and customer feedback capture use cases.
- LogRocket: Frontend session replay and product analytics platform that captures user sessions, console logs, and network activity to help developers reproduce and debug issues. Overlaps with Jam on bug reproduction context and developer audience, but emphasizes replay over one-click reporting.
- FullStory: Digital experience analytics and session replay platform used by enterprises to capture user interactions for debugging and product analysis. Jam integrates with FullStory, indicating shared customer base; FullStory is a broader incumbent in the session-replay category.
- Bugsnag (SmartBear): Error monitoring and stability scoring platform that captures application errors with diagnostic context for engineering teams. Closest comparable in the error-tracking-and-debugging category, with stronger enterprise presence and broader observability stack integrations.
- Instabug: Mobile-first bug reporting and crash reporting SDK with in-app screen recording and AI-powered bug summaries. Closely parallels Jam's iOS product and mobile debugging use case, with stronger mobile-native penetration and enterprise mobile customers.
Emerging players
- Highlight.io: Open-source session replay and error monitoring platform for frontend developers, with similar technical context capture (console, network, errors). Comparable to Jam on technical depth and developer audience, but more developer-infrastructure focused than bug-reporting focused.
Broad incumbents
- Sentry: Application monitoring and error tracking platform with deep engineering adoption and rich debugging context. Already integrated with Jam (Backend Logging), but operates as a broader observability incumbent whose scope extends well beyond bug reporting into performance and release health.
- Atlassian (Jira): Enterprise issue tracking and software development platform that is a primary destination for Jam-integrated bug tickets. While not a direct competitor to Jam's capture layer, Atlassian's roadmap and developer productivity investments position it as a potential adjacent entrant or bundling threat.
Others
- Linear: Modern issue tracking tool favored by high-velocity engineering teams and a primary integration partner for Jam. Linear is an ecosystem participant rather than direct competitor, but its pace of feature expansion and adjacent AI-powered productivity launches make it a strategic channel to monitor.
Market position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Jam social profiles
Digital presenceJam compliance and trust
Trust signalCompliance5 records
Jam financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jam leadership team
Management profileNumber of profiles
Profiles2 records
Jam funding detail
Funding detailFunding overview
Funding rounds2 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jam M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jam
What does Jam do?
Jam (jam.dev) is a browser extension and software platform that lets users capture bugs, console logs, network requests, repro steps, and visual annotations in seconds and share them as a single link. It targets software, QA, and customer support teams who need a faster way to file, triage, and resolve software defects across web and mobile applications.
Is Jam a public or private company?
Jam is a private company. It is classified as venture growth investor backed and is currently operating.
When was Jam founded?
Jam was founded in 2022. It employs 11 to 50 people.
Where is Jam based?
Jam is headquartered in San Francisco, United States, in the North America region.
How does Jam make money?
Two revenue lines are on record. Subscription SaaS (Freemium + Tiered Plans) is the primary driver. The others are open Source / Community (Acquisition Funnel).
Who are Jam's main competitors?
Direct peers on record are Marker.io, Usersnap, LogRocket, FullStory, Bugsnag (SmartBear) and Instabug. Highlight.io is listed as an emerging player. Broad incumbents are Sentry and Atlassian (Jira). Linear is listed as an others.
Does Jam have an API?
Yes. Jam MCP (Model Context Protocol) lets AI coding tools open a Jam recording and automatically load its full context (video, user events, console logs, errors, and network requests). Available MCP tools include: getDetails, getConsoleLogs, getNetworkRequests, getScreenshot, getUserEvents, getMetadata, getVideoTranscript, analyzeVideo, listJams, listMembers, listFolders, createComment, updateJam. The MCP endpoint is https://mcp.jam.dev/mcp with HTTP/SSE transport. Also offers webhooks for integration workflows and CLI for terminal-based operations. The Recording Links API is not yet public but early access is available by contacting [email protected]. Developer documentation is at jam.dev/docs/jam-mcp.
What industry is Jam in?
Jam's product category is Bug Reporting and Developer Debugging Software. Its primary akta.pro industry code is BPAEAKAI, DevSecOps & Supply Chain Security (DevOps toolchain security). Its NAICS code is 51321 and its SIC code is 7372.