ESO

Name

ESO

Legal name

ESO Solutions, Inc.

Website

https://eso.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Emergency Response Software

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP) (EUAHALAB)

Keywords

• Emergency response software
• EMS electronic health records
• Fire records management
• Computer-aided dispatch
• Prehospital analytics

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions: Annual subscription agreements for software platforms including Fire RMS, EMS EHR, Logis Dispatch, Logis Billing, and Hospital solutions. Retention rate exceeds 97% for seven straight years.
2. Professional Services: Implementation services, training, and support services including onsite training days as part of subscription onboarding
3. Data Research Services: Research dataset access and professional research services through the ESO Data Collaborative, with standard annual research dataset provided at no cost

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

ESO develops and sells cloud-based emergency response data and software for fire departments, EMS agencies, hospitals, and government agencies. Its ecosystem includes records management (Fire RMS), electronic health records (ESO EHR), computer-aided dispatch (Logis Dispatch), EMS billing (Logis Billing), EMS-hospital data exchange (Health Data Exchange), predictive analytics (Prehospital Intelligence), and the NERIS fire incident reporting platform, all powered by the ESO Data Collaborative containing 500M+ emergency outcome records.

Product overview

ESO offers a unified emergency response ecosystem platform serving Fire, EMS, Hospital, and Government sectors. The core architecture consists of ESO Fire RMS (fire records management) and ESO EHR (electronic health records for EMS) as primary platforms, augmented by acquired products Logis Dispatch (CAD system) and Logis Billing. Supporting modules include Health Data Exchange for EMS-hospital connectivity, Prehospital Intelligence for predictive analytics, Insights/Query Builder for reporting, and specialized tools for scheduling, personnel, asset management, and registry reporting. The ecosystem integrates with Snowflake for advanced analytics and connects over 3,000 hospital partnerships with prehospital data capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Logis Dispatch: Industry-leading computer-aided dispatch system for emergency services, MIH and community paramedicine, and non-emergent medical transport.
• Logis Billing
• Health Data Exchange
• Prehospital Intelligence
• NERIS

Products and services

• ESO Fire RMS Fire records management system providing NERIS-compliant incident reporting, community risk reduction, fleet and field readiness, and scheduling and personnel management for fire departments of all sizes.
• ESO EHR (Electronic Health Record) Electronic health record system for EMS agencies enabling NEMSIS-compliant patient care documentation, real-time data capture, mobile iOS support, and integration with hospital systems.
• Logis Dispatch Computer-aided dispatch (CAD) system for emergency services providing intelligent decision support, automated resource tracking, digital checklists, and PrepIQ simulation training capabilities for emergency communications centers.
• Logis Billing Cloud-based EMS billing software that integrates data from CAD and ePCR systems for automated claim submissions, compliance validation, discrepancy detection, and revenue cycle management.
• Health Data Exchange (HDE) Real-time bidirectional data sharing platform connecting EMS and hospital systems, enabling closed-loop communication, clinical feedback, and outcome visibility for prehospital clinicians and ED teams.
• ESO Prehospital Intelligence Predictive analytics solution connecting real-time EMS data to hospital workflows, providing prearrival indicators, market insights, AI-generated outcome summaries, estimated acuity signals, likelihood of admission, anticipated resource needs, and expected length of stay.
• NERIS Solution Next-Generation Reporting and Information System for fire agencies providing comprehensive emergency response data collection and management, replacing legacy NFIRS standards with richer data on rescues, actions taken, and structure types.
• ESO Patient Registry Trauma patient data collection and registry management system enabling hospital submission to state and national trauma registries with quality improvement reporting.
• d2i (Hospital Performance Analytics) Healthcare performance analytics platform combining EMR, revenue cycle, and patient experience data into actionable insights for emergency departments and hospitals across 450+ facilities covering 60M+ hospital encounters and 10B+ data points.
• Logis Dispatch PrepIQ Risk-free training and simulation module within Logis Dispatch that lets emergency communications centers replay operational days, build custom dispatch scenarios, and model the impact of protocol changes without disrupting live operations.

Quantifiable outcome

• 80% reduction in documentation time reported by early adopters
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• International Academies of Emergency Dispatch (IAED)coreStrategic or Co-development Partner · 22 April 2026Launch of Network for Evidence-Based Dispatch (NEBD), a research consortium of 12+ EMS and fire agencies designed to generate continuous, outcomes-based evidence for emergency dispatch decision-making. Consortium enables research on alternative dispatch protocols and high-frequency chief complaints.
• d2icoreStrategic or Co-development Partner · 17 April 2026Acquisition of d2i, a healthcare performance improvement company specializing in analytics for emergency departments and hospitals. d2i's platform supports 60M+ hospital encounters and 10B+ data points across 450+ hospitals, combining with ESO's 3,000+ hospital partnerships to create largest integrated prehospital and hospital data asset.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ImageTrend: ImageTrend is one of ESO's most direct competitors, providing electronic patient care reporting (ePCR), fire records management, and state EMS data systems across the US. It competes head-to-head with ESO EHR and Fire RMS in many state and agency tenders.
• ZOLL Data Systems: ZOLL Data Systems offers EMS billing, dispatch, and patient care reporting software integrated with ZOLL's resuscitation and cardiac devices. It competes with ESO across EMS documentation, billing, and dispatch workflows.
• Ferno: Ferno is a global emergency medical equipment and services provider whose iPCR and EMS software portfolio competes directly with ESO's EMS EHR and dispatch offerings.
• SafetyPad: SafetyPad provides electronic patient care reporting software for EMS agencies and is a direct competitor to ESO EHR, particularly in mid-market and large US municipal EMS agencies.

Emerging players

• RapidSOS: RapidSOS is an emerging player in emergency response data, providing real-time incident data linking 911 callers, IoT devices, and first responders. It competes with ESO in the data-and-analytics layer rather than records management.
• Carbyne: Carbyne provides cloud-based emergency communications and 911 call-handling platforms with rich media and location data. It overlaps with ESO's Logis Dispatch CAD business on the emergency communications side.

Broad incumbents

• Vector Solutions (formerly TargetSolutions): Vector Solutions offers training, scheduling, and personnel management software for fire and EMS agencies. It competes with ESO's Personnel Management and Scheduling modules as a broader public-safety SaaS platform.
• Epic Systems: Epic is the dominant US hospital EHR vendor. Although not a direct competitor today, it increasingly integrates prehospital and EMS data into its Care Everywhere platform, posing a downstream threat to ESO's Health Data Exchange and Prehospital Intelligence.
• Oracle Health (formerly Cerner): Oracle Health is a major hospital EHR incumbent following the Cerner acquisition. Its installed hospital base and integration capabilities represent a long-term competitive risk to ESO's hospital-segment growth strategy.
• Stryker (Emergency Care / CarePoint): Stryker's emergency care business includes CarePoint EMS software for patient care reporting and data exchange, making it a broad incumbent competitor in EMS documentation and prehospital analytics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eso-solutions
• Xx.com/ESO_Solutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries5 records

Funding overview

Funding rounds8 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ESO