Resolve Systems
Resolve Systems provides an agentic AI and intelligent orchestration platform that automates IT service desk, IT operations, and employee lifecycle workflows for global enterprise customers across financial services, telecommunications, retail, healthcare, and government sectors.
- Company typePrivate
- Founded2015
- HeadquartersIrvine, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Resolve Systems does
Resolve Systems is a private US software company that provides an agentic AI and intelligent orchestration platform for automating IT service desk, IT operations, and employee lifecycle workflows. The company's core product, the Resolve IT Automation Platform, is built on the Agentic Resolution Fabric architecture and comprises the foundational Resolve Actions platform, two product tiers (Resolve Pro and Resolve Express), and five AI agents: Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent (Jarvis), and Employee Assistant (RITA). AgentLab extends the platform for designing and deploying domain-specific AI agents beyond IT into HR, security, and finance use cases. The platform integrates across hybrid environments (AWS, Azure, Google Cloud, on-premises) and pre-built enterprise systems via the Automation Exchange library of more than 5,000 automations.
The company sells primarily through an enterprise field sales motion targeting large global organizations across financial services, telecommunications, retail, healthcare, manufacturing, and government sectors, supported by inside sales and a GSI/MSP partner channel. Revenue is generated through quote-based platform subscriptions that scale with enterprise size, automation volume, and module selection. Resolve claims 26+ named enterprise customers including Deutsche Telekom, Virgin Media, DXC Technology, Tesco, Honda, Ericsson, Cognizant, FIS, LPL Financial, and Dexcom, with reported metrics of 97M+ automations run annually, 5.3M+ employees served, and $500M+ in aggregate customer savings.
Resolve has pursued an inorganic growth strategy with three acquisitions (Fixstream in 2019, Ayehu in 2021, Espressive in 2025) and underwent leadership transitions in late 2025 and early 2026, appointing Dave Hawkins as CEO and Len Jessen as Chief Sales Officer. The company holds SOC 2 Type 2, ISO 27001, and GDPR certifications and has been named a Visionary in the Gartner Magic Quadrant for Service Orchestration and Automation Platforms in both 2024 and 2025. Headcount is reported at 51-100 employees with no disclosed revenue, funding, or institutional ownership details.
Resolve Systems firmographics
Firmographics- Name
- Resolve Systems
- Legal name
- Resolve Systems, LLC
- Website
- https://resolve.io
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Resolve Systems provides an agentic AI and intelligent orchestration platform that automates IT service desk, IT operations, and employee lifecycle workflows for global enterprise customers across financial services, telecommunications, retail, healthcare, and government sectors.
- Ownership category
- akta.pro rank
Resolve Systems industry classification
Industry- Product category
- IT Automation and Orchestration Software
- NAICS
- Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Incident Response, On-Call & Operational Readiness (BPAEAKAL)
Keywords
Where Resolve Systems is headquartered
LocationHeadquarters
- HQ city
- Irvine
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Resolve Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Platform Subscription / SaaS Licensing: Enterprise subscription-based licensing model for access to the Resolve Agentic Resolution Fabric platform, including AI agents (RITA, Jarvis), automation capabilities, and the Automation Exchange. Pricing is quote-based and scales with enterprise size, automation volume, and module selection.
Go-to-market motion4 records
Distribution channels4 records
Marketing channels10 records
Resolve Systems product offering
Product offeringCore offering
Resolve Systems provides an agentic AI and intelligent orchestration platform for IT and business operations, enabling enterprises to automate service desk tickets, IT operations workflows, and employee lifecycle processes. The platform is powered by the Agentic Resolution Fabric, which combines AI agents (RITA, Jarvis, Knowledge Agent, Automation Agent, Agent Assist) with cross-domain workflow automation, an Automation Exchange of 5,000+ pre-built automations, and integrations across ITSM, identity, monitoring, network, and cloud systems. Customers deploy the platform to reduce ticket volume, accelerate incident resolution, and transition from reactive IT support to autonomous operations.
Product overview
Resolve Systems offers the Resolve IT Automation Platform, an agentic AI and intelligent orchestration platform for IT and business operations. The platform follows a unified platform-plus-modules architecture built around the core Resolve Actions platform, with specialized product tiers (Resolve Pro and Resolve Express), and five AI agents: Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent (Jarvis), and Employee Assistant (RITA). The platform is powered by AgentLab for building custom AI agents and includes the Automation Exchange with 5,000+ pre-built automations. The Agentic Resolution Fabric orchestrates all capabilities to enable autonomous IT operations where tickets are resolved before they are created, supporting global enterprises across MSP, financial services, retail, and telecommunications sectors.
Differentiator
Problem solved
Functional benefit
Brands
- RITA: AI-powered virtual agent and IT service desk specialist that resolves tickets autonomously without human intervention.
- Jarvis
- AgentLab
- Agentic Resolution Fabric
- Automation Exchange
Products and services
- Resolve IT Automation Platform The core agentic automation and intelligent orchestration platform that automates and orchestrates IT operations across enterprise environments. Powers the autonomous enterprise vision where IT and business operations resolve requests and issues without human intervention. Built around the Agentic Resolution Fabric and supports the Resolve Actions platform, Resolve Pro, and Resolve Express tiers.
- Knowledge Agent AI agent that delivers instant, contextual responses across chat, portals, and collaboration tools before a ticket is ever created. Provides knowledge retrieval and synthesis across enterprise systems.
- Automation Agent AI agent that executes autonomous cross-domain workflows that remediate, configure, and orchestrate IT processes in real time across multiple enterprise systems.
- Agent Assist AI agent that provides enriched diagnostics, related incidents, and next-best actions that accelerate complex resolution for human service desk engineers.
- Workflow Building Agent (Jarvis) No-code AI co-pilot that helps teams design automations in plain language, democratizing automation development across IT operations for both technical and non-technical users.
- Employee Assistant (RITA) AI-powered service desk automation product using RITA virtual agent for autonomous ticket resolution, multilingual support, and self-service via Slack and Teams.
- AgentLab AI agent development platform that enables organizations to design, test, and deploy domain-specific AI agents for IT and other functions. Domain-agnostic, supporting IT, HR, security, and finance use cases using the same orchestration and connector framework.
- Resolve Actions (Actions Platform) The foundational automation platform for Resolve, providing core workflow orchestration capabilities with no-code usability for building and managing IT automations.
- Resolve Pro Advanced workflow management and enterprise-grade solutions for Resolve, with specialized learning paths for Essentials, Developer, and Administrator roles.
- Resolve Express Rapid incident resolution and streamlined workflows configuration for Resolve, designed for faster onboarding and simplified operations.
Quantifiable outcome
- 97M+ automations run annually across the customer base
- +10 more outcomes
Companies that use Resolve Systems
Customer profileNamed customers29 records
Segments8 records
Ideal customer profiles3 records
Resolve Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability8 records
Feature9 records
Resolve Systems partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- AyehucoreResolve.io acquired Israeli IT automation company Ayehu in June 2021 for an estimated tens of millions of dollars. The acquisition was aimed at enhancing Resolve's intelligent automation offerings and supporting customers' IT automation journeys.
- Amazon Web Services (AWS)coreAWS is listed as an Active subprocessor providing cloud computing and hosting services for Resolve's platform. Data centers are located in US, EU, and GovCloud regions. AWS integration is also featured as a popular integration on the Resolve platform, enabling automation across AWS infrastructure.
- Microsoft AzurecoreMicrosoft Azure is listed as an Active subprocessor. Azure OpenAI LLM is used for generative AI functions including knowledge summarization. Microsoft 365, Microsoft Exchange, Microsoft Azure, Microsoft Intune, and Microsoft Teams are featured as popular platform integrations on Resolve.
- ServiceNowcoreServiceNow is featured as a top popular integration on the Resolve platform. The integration connects Resolve's orchestration capabilities with ServiceNow's ITSM system, enabling cross-domain automation workflows.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Resolve Systems competitors and assessment
Company assessmentDirect peers
- Aisera: Aisera is a direct agentic AI competitor for IT, HR, and customer service automation. Resolve explicitly publishes a "vs. Aisera" comparison page, underscoring direct overlap on AI-driven service desk and autonomous workflow use cases.
- Freshworks: Freshworks (Freshservice) is an AI-enhanced ITSM and service desk competitor targeting mid-market and enterprise IT teams. Resolve compares directly against Freshworks on service desk automation, making it a close functional peer.
- Workato: Workato is an enterprise iPaaS and workflow orchestration platform comparable to Resolve's Resolve Actions platform and Agentic Resolution Fabric for cross-domain automation across IT, HR, and finance systems.
- PagerDuty: PagerDuty is an incident response and on-call management platform that overlaps with Resolve's IT Operations / NetOps use cases around incident remediation, alerting, and MTTR reduction.
- Moveworks: Moveworks is an AI-native employee service desk and autonomous IT support platform competing head-on with Resolve's RITA agent. Both target enterprise IT support deflection, multilingual service, and self-service across Slack and Teams.
Broad incumbents
- UiPath: UiPath is a broad enterprise automation and RPA incumbent now expanding into agentic AI. Resolve's orchestration and AI agent capabilities overlap with UiPath's automation platform, particularly around IT process automation and agentic use cases.
- BMC Software: BMC is an established ITSM and IT automation incumbent (Helix ITSM, Control-M, TrueSight). Resolve publishes direct comparison pages against both BMC Helix and BMC Control-M, indicating tight overlap on ITSM and workload orchestration.
- ServiceNow: ServiceNow is the dominant enterprise ITSM and workflow platform and the most frequently integrated counterpart to Resolve. Resolve directly competes on service desk and orchestration extensions layered on top of ServiceNow, and lists ServiceNow as a popular integration on its platform.
- Broadcom (CA/Broadcom Automation): Broadcom's enterprise software portfolio (including CA workload automation and operations) competes with Resolve on IT automation and orchestration. Resolve publishes a direct "vs. Broadcom" comparison page, indicating direct overlap.
Emerging players
- Torq: Torq is a security-focused hyperautomation and agentic AI platform that overlaps with Resolve on cross-domain workflow orchestration, alert remediation, and autonomous incident response, but with a security operations lens.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Resolve Systems social profiles
Digital presenceResolve Systems compliance and trust
Trust signalCompliance3 records
Resolve Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resolve Systems leadership team
Management profileNumber of profiles
Profiles8 records
Resolve Systems funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resolve Systems M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resolve Systems
What does Resolve Systems do?
Resolve Systems provides an agentic AI and intelligent orchestration platform for IT and business operations, enabling enterprises to automate service desk tickets, IT operations workflows, and employee lifecycle processes. The platform is powered by the Agentic Resolution Fabric, which combines AI agents (RITA, Jarvis, Knowledge Agent, Automation Agent, Agent Assist) with cross-domain workflow automation, an Automation Exchange of 5,000+ pre-built automations, and integrations across ITSM, identity, monitoring, network, and cloud systems. Customers deploy the platform to reduce ticket volume, accelerate incident resolution, and transition from reactive IT support to autonomous operations.
Is Resolve Systems a public or private company?
Resolve Systems is a private company. It is classified as unknown and is currently operating.
When was Resolve Systems founded?
Resolve Systems was founded in 2015. It employs 1 to 10 people.
Where is Resolve Systems based?
Resolve Systems is headquartered in Irvine, United States, in the North America region.
How does Resolve Systems make money?
One revenue line is on record: platform Subscription / SaaS Licensing.
Who are Resolve Systems's main competitors?
Direct peers on record are Aisera, Freshworks, Workato, PagerDuty and Moveworks. Broad incumbents are UiPath, BMC Software, ServiceNow and Broadcom (CA/Broadcom Automation). Torq is listed as an emerging player.
Does Resolve Systems have an API?
No public API is recorded for Resolve Systems.
What industry is Resolve Systems in?
Resolve Systems's product category is IT Automation and Orchestration Software. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 5415 and its SIC code is 7372.