Ayehu Software Technologies
Ayehu Software Technologies (operating as Resolve Systems) sells an AI-driven IT automation and orchestration platform — the Agentic Resolution Fabric — to global enterprises, autonomously resolving service desk, network, infrastructure, and employee lifecycle workflows via five integrated AI agents.
- Company typePrivate
- Founded2007
- HeadquartersSan Jose, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Ayehu Software Technologies does
Ayehu Software Technologies, operating commercially as Resolve Systems (DBA: Resolve), is a private enterprise software vendor founded in 2007 and headquartered in San Jose, California. The company sells an AI-driven IT automation and orchestration platform branded the 'Agentic Resolution Fabric,' which combines five AI agents — Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent (Jarvis), and Employee Assistant — to autonomously execute and orchestrate IT service desk, network operations, infrastructure, and employee lifecycle workflows. The platform addresses use cases including password resets, access requests, software fulfillment, VPN troubleshooting, email/calendar recovery, network incident response, infrastructure automation, self-healing remediation, and onboarding/offboarding, and ships with hundreds of pre-built integrations and an Automation Exchange library of pre-built workflows. Disclosed customer outcomes include up to 90% ticket reduction, 99% faster request resolution (BCX: 8 days to 2 hours), 96% email deflection (Dexcom), 64% ticket deflection (Dexcom), 58% deflection (DXC Technology), and $1.2M annual savings (Virgin Media); the company claims $500M+ in cumulative customer savings, 1B+ automation executions, and 5.3M employees served across its installed base.
The product is delivered via an enterprise subscription model with annual billing and quote-based, non-publicly-disclosed pricing, sold through a direct enterprise field sales motion. Go-to-market targets CIOs, CTOs, I&O teams, ITSM/Service Desk teams, NetOps and HR leaders across financial services, government, manufacturing, telecommunications, MSPs, pharmaceuticals, and retail verticals. Distribution is reinforced by a deep technology integration and partnership ecosystem — including core-tier alliances with AWS, Microsoft Azure, Google Cloud, ServiceNow, Microsoft 365/AD/Teams and Slack, plus integrations with Salesforce, SAP, Workday, Oracle, Jira, Okta, Splunk, DataDog, SolarWinds and LogicMonitor — and SOC 2 Type 2 plus ISO 27001 certifications enabling government and regulated-industry deal closure. Named customers include Virgin Media, Deutsche Telekom, Syniverse, Cable & Wireless, SingTel, Shaw, Dexcom, Guardant Health, BCX, Honda, SpartanNash, Tesco, Otis, Cognizant, Ericsson, Trimble, DXC Technology, Cherokee Nation, Carahsoft, PSEG, Zayo, Uniti, Assa Abloy, LPL Financial, FIS, First American Title, FNB and Clal Insurance.
The company has been bootstrapped since a $4M financing round led by Benhamou Global Ventures in 2015, and its leadership remains founder-led with co-founder Gabby Nizri as CEO, Ron Sege as Chairman, and Michael Canon as CRO. Analyst recognition has expanded meaningfully: 2025 Gartner Magic Quadrant Visionary in Service Orchestration and Automation Platforms, 2026 Forrester Recognized Vendor in Infrastructure Automation Platforms, and 2026 Everest Group Major Contender in ITSM Platform PEAK Matrix. With a headcount of 11-50 employees, the company appears to operate as a capital-efficient, mid-sized enterprise SaaS business rather than a venture-backed hyper-growth scale-up.
Ayehu Software Technologies firmographics
Firmographics- Name
- Ayehu Software Technologies
- Legal name
- Resolve Systems
- Website
- https://ayehu.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Ayehu Software Technologies (operating as Resolve Systems) sells an AI-driven IT automation and orchestration platform — the Agentic Resolution Fabric — to global enterprises, autonomously resolving service desk, network, infrastructure, and employee lifecycle workflows via five integrated AI agents.
- Ownership category
- akta.pro rank
Ayehu Software Technologies industry classification
Industry- Product category
- IT Automation and Orchestration Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Ayehu Software Technologies is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Ayehu Software Technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise Software Platform: AI-driven IT automation and orchestration platform sold to enterprise customers. Subscription-based model targeting global enterprises with complex IT operations needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with customizable automation capabilities |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Ayehu Software Technologies product offering
Product offeringCore offering
Ayehu, operating as Resolve, sells an AI-driven IT automation and orchestration platform (the Agentic Resolution Fabric) that autonomously resolves IT service desk tickets, network incidents, and enterprise workflow requests. The platform combines multiple AI agents (Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent, and Employee Assistant) with hundreds of pre-built integrations and an Automation Exchange library to cut manual tickets by up to 90% and reduce incident resolution times from hours/days to minutes.
Product overview
Resolve is an AI-driven IT automation and orchestration platform that operates as a unified product with multiple integrated modules. The platform centers on the Agentic Resolution Fabric, which includes five AI agents: Knowledge Agent (instant contextual responses), Automation Agent (autonomous cross-domain workflows), Agent Assist (enriched diagnostics), Workflow Building Agent/Jarvis (workflow creation), and Employee Assistant (service desk automation). These agents work across solutions for Service Desk (password resets, access requests, software fulfillment, VPN troubleshooting, email recovery), IT Operations (network incident response, infrastructure automation, service reliability), and Enterprise Experience (onboarding/offboarding, multilingual automation, self-service via Slack & Teams). The platform provides hundreds of pre-built integrations and access to the Automation Exchange library of automations.
Differentiator
Problem solved
Functional benefit
Products and services
- Resolve Platform
Quantifiable outcome
- Cut manual tickets by up to 90%
- +5 more outcomes
Companies that use Ayehu Software Technologies
Customer profileNamed customers28 records
Segments11 records
Ideal customer profiles4 records
Ayehu Software Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability5 records
Feature6 records
Ayehu Software Technologies partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and major.
- AWScoreCloud infrastructure partnership with Amazon Web Services; platform runs on and integrates with AWS; co-marketing and integration certification
- Microsoft AzurecoreCloud platform partnership with Microsoft Azure; deep integration with Azure services and Microsoft ecosystem including Microsoft 365, AD, Exchange, Intune, Teams
- Google CloudcoreCloud infrastructure partnership with Google Cloud Platform
- ServiceNowcorePre-built integration with ServiceNow ITSM platform; popular integration among customer base
- SalesforcemajorPre-built integration with Salesforce CRM platform
- SAPmajorPre-built integration with SAP enterprise software
- WorkdaymajorPre-built integration with Workday HR and finance software
- OraclemajorPre-built integration with Oracle enterprise software and database solutions
- JiramajorPre-built integration with Jira project management and ITSM tools
- Microsoft 365 & ADcoreDeep integration with Microsoft 365, Active Directory, Exchange, and Intune
- Microsoft TeamscoreSelf-service automation directly inside Microsoft Teams channels
- SlackcoreSelf-service automation directly inside Slack channels
- DataDogmajorPre-built integration with DataDog monitoring and observability platform
- SplunkmajorPre-built integration with Splunk log analysis and monitoring platform
- OktamajorPre-built integration with Okta identity management platform
- SolarWindsmajorPre-built integration with SolarWinds IT management tools
- LogicMonitormajorPre-built integration with LogicMonitor infrastructure monitoring platform
- Microsoft IntunemajorPre-built integration with Microsoft Intune mobile device management
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Ayehu Software Technologies competitors and assessment
Company assessmentDirect peers
- Workato: Integration and automation platform (iPaaS) with strong enterprise IT workflow use cases. Workato competes with Resolve's orchestration and integration capabilities, especially for cross-tool IT process automation at mid-market and large enterprises.
- Stonebranch: Workload automation and IT orchestration platform. Resolve's 'vs. Stonebranch' comparison page positions both vendors in the SOAP and infrastructure automation space, addressing similar enterprise use cases around cross-domain orchestration.
- Aisera: Generative AI service desk and enterprise search platform. Listed by Resolve as a direct comparison, Aisera competes in the same agentic IT support and ticket deflection category with overlapping customer profiles.
- Freshworks (Freshservice): ITSM and service desk platform with AI agent capabilities (Freddy AI). Resolve lists Freshworks as a direct comparison, and Freshservice targets the same mid-market and enterprise IT service desk use cases as Resolve's Employee Assistant and Service Desk Automation modules.
- Moveworks: AI-first employee service desk and IT automation platform. Resolve names Moveworks as a direct competitor in its own comparison pages, and both companies target agentic resolution of employee IT requests at large enterprises with similar LLM-backed agent architectures.
- Redwood Software: Workload automation and orchestration vendor. Resolve publishes a 'vs. Redwood' comparison page, indicating overlap in the service orchestration and automation platform category, particularly for cross-domain IT process automation.
Broad incumbents
- BMC Software: Enterprise IT operations management vendor with Helix ITSM and Control-M automation products. Resolve publishes direct 'vs. BMC Helix' and 'vs. BMC Control-M' comparison pages, and BMC competes in the SOAP and infrastructure automation categories where Resolve is positioned.
- ServiceNow: Dominant ITSM and workflow platform with Now Assist agentic AI. Resolve explicitly publishes a 'vs. ServiceNow' comparison page, and ServiceNow is simultaneously Resolve's most popular integration partner and its largest competitive threat for IT automation and orchestration deals.
- Microsoft Copilot for Service Desk: Microsoft is both a core platform partner (Microsoft 365, Azure, Teams, Intune) and an emerging competitor via Copilot and Dynamics 365 Customer Service agents. This positions Microsoft as a broad incumbent that could commoditize parts of Resolve's agentic service desk value proposition.
Emerging players
- PagerDuty: Incident response and AIOps platform. PagerDuty overlaps with Resolve's Network Incident Response and service reliability use cases for IT operations teams, particularly for alerting, on-call, and automated remediation scenarios.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Ayehu Software Technologies social profiles
Digital presenceAyehu Software Technologies compliance and trust
Trust signalCompliance2 records
Ayehu Software Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ayehu Software Technologies leadership team
Management profileNumber of profiles
Profiles4 records
Ayehu Software Technologies funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ayehu Software Technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ayehu Software Technologies
What does Ayehu Software Technologies do?
Ayehu, operating as Resolve, sells an AI-driven IT automation and orchestration platform (the Agentic Resolution Fabric) that autonomously resolves IT service desk tickets, network incidents, and enterprise workflow requests. The platform combines multiple AI agents (Knowledge Agent, Automation Agent, Agent Assist, Workflow Building Agent, and Employee Assistant) with hundreds of pre-built integrations and an Automation Exchange library to cut manual tickets by up to 90% and reduce incident resolution times from hours/days to minutes.
Is Ayehu Software Technologies a public or private company?
Ayehu Software Technologies is a private company. It is classified as venture growth investor backed and is currently operating.
When was Ayehu Software Technologies founded?
Ayehu Software Technologies was founded in 2007. It employs 11 to 50 people.
Where is Ayehu Software Technologies based?
Ayehu Software Technologies is headquartered in San Jose, United States, in the North America region.
How does Ayehu Software Technologies make money?
One revenue line is on record: enterprise Software Platform.
Who are Ayehu Software Technologies's main competitors?
Direct peers on record are Workato, Stonebranch, Aisera, Freshworks (Freshservice), Moveworks and Redwood Software. Broad incumbents are BMC Software, ServiceNow and Microsoft Copilot for Service Desk. PagerDuty is listed as an emerging player.
Does Ayehu Software Technologies have an API?
Yes. Resolve offers integrations and APIs to seamlessly connect tools and applications. The platform features hundreds of pre-built integrations with ITSM tools, monitoring tools, networking tools, and security tools. Supports API, CLI, cloud, and colocation connections.
What industry is Ayehu Software Technologies in?
Ayehu Software Technologies's product category is IT Automation and Orchestration Software. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 54151 and its SIC code is 7372.