What telMAX does

telMAX is a privately held Canadian internet service provider that designs, builds, and operates a 100% owned and operated pure fibre-to-the-home network serving residential and business customers across the Greater Toronto Area and central Ontario. Founded in 2016 and headquartered in Markham, Ontario, the company sells symmetrical internet services at speeds ranging from 500 Mbps to 8 Gbps for residential customers and up to 10 Gbps for business customers, alongside IPTV (MAXview, 35+ to 85+ channels), home phone (MAXtalk), and business voice (MAXvoice) services. The network spans over 1.2 million kilometres of dedicated fibre cables and operates with 99.95% residential uptime and 99.99% business uptime backed by SLAs.

telMAX's product portfolio is delivered exclusively over its own fibre infrastructure, with no reliance on copper phone lines or hybrid fibre-copper networks used by mass-market incumbents Bell and Rogers. The company offers tiered residential plans (MAXfibre 500, 2.0, 4.0, 8.0) at C$80-C$250/month on 1-year terms, bundled TV packages (MAXview Basic/Essentials/Essentials+), and home phone (MAXtalk, MAXtalk Plus). The MAXfibre Business line serves small offices through enterprises with managed WiFi, dedicated bandwidth, and 24/7 local support; MAXvoice offers Basic, Standard, and Enhanced cloud phone tiers. An eero mesh WiFi router is included with most residential plans, and a Refer-A-Friend program ($50 residential / $200 business credits) supports word-of-mouth acquisition.

telMAX's go-to-market is a hybrid direct model combining self-serve e-commerce (shop.telmax.com), inside phone sales, dedicated enterprise field sales with account managers, professional installation that includes old-provider cancellation, and community-event sponsorships (notably the Ontario Honda Dealers Indy at Markham). The company has been recognized by PCMag as Canada's fastest ISP for four consecutive years through 2025 and as Canada's fastest overall ISP for gaming in January 2026. telMAX serves approximately 51-100 employees and has expanded through 2025 into Barrie, Markham, and Oakville, funded in part by a C$79M raise from Power Sustainable in May 2025.

Name

telMAX

Legal name

telMAX

Website

https://telmax.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

telMAX is a privately held Canadian internet service provider that builds and operates a 100% owned pure fibre-to-the-home network delivering up to 8 Gbps residential and 10 Gbps business internet, plus TV and phone services, to customers across the Greater Toronto Area and central Ontario.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications (517)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Fiber-to-the-Home (FTTH) Operators (HDAIACAB)

akta.pro secondary industries

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE), Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Hybrid Fiber-Coaxial (HFC) Cable Operators (HDAIACAA)

Keywords

• Fibre internet services
• Telecommunications infrastructure
• Business internet solutions
• IPTV streaming services
• Home phone services

Headquarters

HQ city

Whitchurch-stouffville

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D

Revenue model

1. Residential Internet Services: Monthly subscription fees for pure fibre internet plans ranging from 500 Mbps to 8 Gbps symmetrical speeds. Revenue generated through term contracts (1-year fixed) and non-term month-to-month options. Includes $4/month Network Access Fee.
2. Residential TV Services: Monthly subscription fees for TV packages (MAXview Basic, Essentials, Essentials+) with channel add-ons. Requires qualifying internet plan. Additional revenue from set-top box rentals at $8/month per box.
3. Home Phone Services: Monthly subscription fees for MAXtalk and MAXtalk Plus home phone plans with unlimited nationwide calling and competitive international rates. Requires qualifying internet plan.
4. Business Internet Services: Monthly subscription fees for business-grade pure fibre internet plans (100-250 Mbps, 500-750 Mbps, 1-3 Gbps, 4-10 Gbps) with SLA guarantees, dedicated capacity, and 24/7 support.
5. Business Voice Services: MAXvoice business phone plans (Basic, Standard, Enhanced) with cloud-based features and unlimited nationwide calling for business customers.
6. Business TV Services: Business TV packages (MAXview Basic, Essentials, Essentials+) designed for restaurants, bars, and commercial establishments.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

telMAX designs, builds, and operates a 100% owned and operated pure fibre-to-the-home (FTTH) telecommunications network across Ontario, Canada. The company sells residential and business fibre internet (up to 8 Gbps and 10 Gbps respectively), IPTV packages (MAXview), home phone (MAXtalk), and business cloud phone (MAXvoice) services, delivered over more than 1.2 million kilometres of dedicated fibre cabling spanning the Greater Toronto Area.

Product overview

telMAX is a Canadian Internet Service Provider offering a unified portfolio of connectivity services built on its 100% pure fibre network. The core product suite includes MAXfibre Internet (residential fibre internet at speeds from 500 Mbps to 8 Gbps), MAXview TV (streaming and cable TV with 35+ to 85+ channels), and MAXtalk/MaxTalk Plus (home phone with unlimited Canada-wide calling). Business services are offered under the MAXfibre Business and MAXvoice umbrellas, providing up to 10 Gbps symmetrical business-grade internet plus cloud-based phone solutions with tiered feature sets. The product line is extended through value-add services including eero mesh WiFi router rental, Cloud PVR, Catch-Up TV, a mobile streaming app, and a Refer-A-Friend loyalty program. Services require connection to the telMAX fibre network and are primarily available across Ontario communities including Markham, Richmond Hill, Aurora, Newmarket, Stouffville, Brooklin, and Barrie.

Differentiator

Problem solved

Functional benefit

Brands

• MAXfibre: Pure fibre internet plans offering speeds up to 8 Gbps with symmetrical upload and download speeds
• MAXview
• MAXtalk
• MAXvoice
• MAXfibre Business

Products and services

• MAXfibre Internet (Residential) 100% pure fibre residential internet service delivering symmetrical upload/download speeds from 500 Mbps up to 8 Gbps, with unlimited data, ultra-low latency, dedicated bandwidth not shared with neighbours, and eero WiFi mesh device rental on most plans. Target customers are households across Ontario seeking streaming, gaming, remote work, and smart-home connectivity.
• MAXfibre Business Internet Business-grade pure fibre internet service delivering symmetrical speeds from 100 Mbps to 10 Gbps with 99.99% uptime SLA, dedicated capacity, MTTR commitments, and 24/7 local GTA-based technical support. Targets small offices through large enterprises across healthcare, municipalities, manufacturing, religious, and educational organizations.
• MAXview TV IPTV and streaming service delivered over telMAX's pure fibre network with tiered channel packages (Basic, Essentials, Essentials+), à-la-carte add-ons (Crave & HBO, Hollywood Suites, Asian content), cloud PVR with 50 hours of storage, catch-up TV, and a MAXview mobile/streaming app. Serves residential households and commercial establishments such as restaurants and bars.
• MAXtalk Home Phone Residential home phone service available in MAXtalk (unlimited nationwide calling within Canada) and MAXtalk Plus (unlimited Canada and Continental USA) tiers, with voicemail, call display, call forwarding, 3-way calling, call waiting, and competitive international rates. Requires a qualifying telMAX internet plan.
• MAXvoice Business Phone Cloud-based business phone service with Basic, Standard, and Enhanced tiers offering call display, hunt groups, auto attendant, call routing/queues, voicemail-to-email, desktop and mobile apps, soft phone, call recording, and unlimited nationwide calling. Targets SMB and enterprise customers needing unified communications.
• Business TV Solutions Commercial television packages for restaurants, bars, and other business establishments, offering MAXview Basic, Essentials, and Essentials+ channel lineups with sports, news, and entertainment channels such as TSN, SportsNet, CNN, and History Channel.

Quantifiable outcome

• 99.95% network uptime (residential) and 99.99% uptime for business customers with less than 5 minutes downtime per year
• +4 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

One partnership is on record.

• Green Savoree Toronto, ULC (Ontario Honda Dealers Indy at Markham)coreGTM or Marketing Partner · 19 June 2026Multi-year partnership making telMAX the official internet partner of the Ontario Honda Dealers Indy at Markham motorsports festival. The partnership aligns telMAX's fibre internet brand values of speed and performance with the racing event, supporting telMAX's expansion across the Greater Toronto Area and Ontario while leveraging the event's visibility and audience to build brand awareness. The announcement was made at telMAX's Markham Head Office with Mayor Frank Scarpitti in attendance.

Scale indicators6 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Start.ca: Start.ca is an Ontario-based independent internet service provider offering fibre, cable, and DSL services. Like telMAX, it positions itself as a customer-focused alternative to Bell and Rogers, serving Southwestern and Central Ontario markets.
• Beanfield Technologies: Beanfield is a Toronto-based independent fibre-to-the-building and fibre-to-the-home operator that owns and operates its own fibre network in the GTA. It directly competes with telMAX for residential and business fibre customers in overlapping Toronto-area markets.
• Rogers Communications: Rogers is a major Canadian telecom incumbent offering fibre internet, cable internet, TV, and wireless services. It competes with telMAX directly in the GTA and across Ontario, including through its Ignite Internet bundle offerings.
• Distributel: Distributel is a Canadian independent telecom provider offering internet, TV, home phone, and wireless services nationally. It competes with telMAX in the independent ISP segment, leveraging wholesale access to incumbent networks.
• Bell Canada (Bell Fibe): Bell is Canada's largest incumbent telecom and operates Bell Fibe, a fibre-to-the-home internet service that directly competes with telMAX in Ontario. Both offer fibre internet, TV, and home phone bundles to residential and business customers with similar speed tiers.
• VMedia: VMedia is a Canadian independent internet, TV, and home phone provider offering fibre and DSL services across Ontario and other provinces. It competes with telMAX as a smaller, agile ISP targeting customers frustrated with incumbent pricing.

Broad incumbents

• Telus: Telus is one of Canada's largest telecom incumbents, offering fibre internet, TV, and phone services primarily in Western Canada and Ontario. While geographic overlap with telMAX is partial, Telus competes for the same residential and business fibre customers in Ontario.
• Cogeco Communications: Cogeco is a Canadian cable/broadband operator serving Ontario and Quebec through its hybrid fibre-coax network. While not a pure-fibre provider like telMAX, it competes for residential internet customers in overlapping Ontario markets and offers cable TV and phone bundles.

Emerging players

• Iristel: Iristel is a Canadian competitive telecom carrier offering VoIP, hosted PBX, and broadband services to business and residential customers. It overlaps with telMAX in the Ontario business telecom market, particularly for cloud-based phone solutions.
• Altima Telecom: Altima Telecom is a smaller Canadian independent internet and phone service provider operating in Ontario and Quebec. It competes in the same independent-ISP segment as telMAX, serving residential customers seeking alternatives to incumbent carriers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telmax_inc
• LinkedInlinkedin.com/company/telmaxinc
• Instagraminstagram.com/telmax_inc
• Facebookfacebook.com/telMAXinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about telMAX