What Decisions does

Decisions is a privately held intelligent process orchestration platform vendor headquartered in Virginia Beach, Virginia, with operations across 10 countries and a combined customer base of 700+ organizations in 59 countries following its November 2025 merger with ProcessMaker. The platform unifies an Enterprise Rules Engine, Process Automation, Workflow, Process Intelligence (process and task mining), AI Orchestration, and an Agentic Orchestration module into a single low-code/no-code control plane designed to coordinate workflows, systems, people, and AI agents at enterprise scale. Customers include Lockheed Martin, Genentech, Corning, Sony Music, Bridgestone, MidFirst Bank, FIS, the University of Virginia, Mediacom, and the City of Miami Parking Authority, served across insurance, financial services, higher education, healthcare, manufacturing, and public sector verticals.

The underlying technology combines a proprietary rules engine capable of processing billions of rules per hour with visual design tools, real-time debugging, and unit testing. AI capabilities center on orchestrating third-party generative AI platforms, governing AI agents through rule-based controls, and providing observability via process mining—complemented by the Cortex chatbot accelerator and the D/4SAP solution acquired through the January 2026 acquisition of Configurable Management. The company holds SOC 2 Type 2 and ISO 27001 certifications (via the ProcessMaker heritage) and was recognized as a Challenger in Gartner's inaugural 2026 Magic Quadrant for Decision Intelligence Platforms and #1 in Stewardship in the corresponding Critical Capabilities report.

Decisions generates revenue primarily through quote-based enterprise SaaS subscriptions (annual and multi-year), supplemented by professional services for implementation, training, and certification. Distribution combines direct enterprise field sales with a channel network of 40+ partners across North America, Europe/UK, APAC, LATAM, and MEA—including global systems integrators Deloitte, Wipro, Cognizant, and Perficient—with 45% of accounts influenced by a partner. The company is backed by Aldrich Capital Partners following its $45 million 2021 investment in ProcessMaker, and is led by CEO Giles Whiting, with co-founder Heath Oderman as CTO and ProcessMaker founder Brian Reale as Chief Customer Officer.

Name

Decisions

Legal name

Decisions

Website

https://decisions.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Decisions is a privately held, PE-backed intelligent process orchestration platform that unifies rules engine, workflow automation, process intelligence, and AI/agentic orchestration for 700+ enterprise and mid-market customers across insurance, financial services, higher education, healthcare, manufacturing, and public sector.

Ownership category

akta.pro rank

Product category

Intelligent Process Automation Software

NAICS

Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF)

akta.pro secondary industries

Business Rules & Decision Management Platforms (BRMS/DMN) (HDAEAKAG), Process & Case Management Low-Code Platforms (HDAEAKAE), Real-Time Decisioning & Next-Best-Action Engines (HDAAAHAK), Business Rules Management Systems (BRMS) & Decision Automation (HDAEAHAE)

Keywords

• Process automation software
• Workflow orchestration platform
• Business rules engine
• AI agent orchestration
• Decision intelligence platforms

Headquarters

HQ city

Chesapeake

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription: SaaS subscription model for platform access. Quote-based pricing tailored to enterprise needs. Includes cloud hosting options or on-premise/private data center deployment.
2. Professional Services: Implementation, consulting, and training services to help customers deploy and optimize the platform. Includes structured courses, hands-on sandbox environments, expert-led sessions, and certification programs.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Decisions provides an intelligent process orchestration platform that combines a low-code/no-code business rules engine, process automation, AI orchestration, and process intelligence to automate workflows, govern AI agent decisions, and orchestrate decisions across enterprise systems. The platform includes an SAP-native extension (Decisions for SAP / D/4SAP) and, following its November 2025 merger with ProcessMaker, also encompasses the ProcessMaker Platform.

Product overview

Decisions is a unified intelligent process orchestration platform that combines multiple modules including Agentic Orchestration, Enterprise Rules Engine, Process Automation, Workflow, Process Intelligence, and AI Orchestration. The platform enables organizations to orchestrate workflows, systems, people, and AI agents at scale. Following its merger with ProcessMaker in November 2025, the combined entity offers both the Decisions no-code automation platform and ProcessMaker's low-code BPM/workflow software, along with specialized solutions for insurance, financial services, higher education, healthcare, and manufacturing. The platform supports cloud, on-premise, and private data center deployment options and offers a marketplace with pre-built accelerators and example labs.

Differentiator

Problem solved

Functional benefit

Products and services

• Decisions Platform

Quantifiable outcome

• 70% faster rules changes with less manual work time
• +3 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature7 records

Partnerships

13 partnerships are on record, tiered major, core and minor.

• itbigtecmajorChannel Partner/ Reseller/ Distributor · 3 March 2026Asia-Pacific solution provider rooted in Greater China and East Asia serving over 1,000 clients including one-quarter of the Fortune 100. Partner to deliver localized automation innovation alongside Decisions + ProcessMaker's unified orchestration platform across APAC region.
• TruVisormajorChannel Partner/ Reseller/ Distributor · 3 March 2026Established APAC IT distributor with strong presence across Southeast Asia and India. Will deliver localized automation services and platform expertise to support digital transformation within the APAC region alongside Decisions + ProcessMaker.
• Configurable ManagementcoreStrategic or Co-development Partner · 15 January 2026Acquired by Decisions + ProcessMaker in January 2026. A longtime partner specializing in SAP-focused automation products, bringing Decisions for SAP Solutions (D/4SAP) product built natively on the Decisions platform. The acquisition accelerates innovation and extends automation and governance capabilities across enterprise SAP environments.
• ProcessMakercoreStrategic or Co-development Partner · 10 November 2025Decisions and ProcessMaker merged on November 10, 2025, combining two workflow and process automation companies to form a unified entity focused on Business Orchestration and Automation Technologies (BOAT). The combined company brings together ProcessMaker's AI-enriched workflows and low-code development tools with Decisions' enterprise-grade rules engine and case management capabilities. Led by CEO Giles Whiting with 700+ combined customers.
• DeloittemajorImplementation/ SI/ Consulting PartnerGlobal professional services firm providing audit, tax, consulting, and advisory services. Helps organizations modernize operations, manage risk, transform technology, and improve performance across industries using Decisions platform.
• WipromajorImplementation/ SI/ Consulting PartnerGlobal IT services and consulting company partnered with ProcessMaker since 2020 to enable efficient workflow management for customers across various industries.
• CognizantmajorImplementation/ SI/ Consulting PartnerGlobal IT services and consulting firm listed as a Decisions partner providing implementation and consulting services.
• ST EngineeringminorImplementation/ SI/ Consulting PartnerTechnology and engineering company listed as a Decisions partner.
• Greenhouse AgencyminorChannel Partner/ Reseller/ DistributorHubSpot solutions partner specializing in financial services, helping credit unions, banks, and insurance companies unify data, automate customer engagement, and improve visibility.
• TecnoimplantaminorImplementation/ SI/ Consulting PartnerMexican process automation consultancy helping organizations map, implement, and integrate automated workflows across industries with expertise in BPM.
• BeeSmartminorChannel Partner/ Reseller/ DistributorEcuador-based partner helping organizations automate processes, connect people and workflows, monetize data, and advance data-driven strategies through BPM, low-code automation, RPA, analytics, and governance solutions.
• SHIminorChannel Partner/ Reseller/ DistributorIT solutions provider listed as a Decisions partner.
• PerficientminorImplementation/ SI/ Consulting PartnerDigital transformation consultancy listed as a Decisions partner.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Appian: Appian is a leading low-code process automation and DPA platform serving regulated industries. Directly comparable to Decisions in target verticals (financial services, insurance, government) and core low-code/BPM capabilities, with Decisions' SVP of Marketing (Darr Gerscovich) having been VP Product & Solution Marketing at Appian.
• Camunda: Camunda provides process orchestration and workflow automation software for developers and business users. Direct competitor in process orchestration, with Decisions' former Fractional CMO (Darr Gerscovich) having served Camunda, indicating direct competitive overlap in product positioning.
• Pegasystems: Pega is a long-established BPM, case management, and business rules engine vendor serving enterprise customers in financial services, insurance, and healthcare. Direct competitor in low-code process automation and rules-based decisioning, the same core categories as Decisions' Enterprise Rules Engine.
• Nintex: Nintex offers process management, workflow automation, and document automation solutions for enterprise and mid-market customers. Comparable to Decisions in low-code process automation target market and BPM capabilities, including similar vertical coverage in financial services and healthcare.
• Bizagi: Bizagi is a digital process automation and low-code platform serving enterprise customers globally. Direct competitor in DPA and BPM with comparable target verticals including financial services, manufacturing, and public sector.
• ProcessMaker: ProcessMaker was a direct low-code BPM and workflow automation peer that merged with Decisions in November 2025 to form the combined company. Prior to the merger, it was a direct competitor in low-code workflow automation with overlapping customer segments in financial services, insurance, and higher education.

Broad incumbents

• IBM Business Automation: IBM offers a broad enterprise automation portfolio including process mining, decision management, and workflow tools as part of its larger software stack. Overlaps with Decisions in BPM and rules automation but competes as part of a much wider platform offering rather than a focused orchestration play.
• ServiceNow: ServiceNow's App Engine and Workflow Studio provide low-code automation integrated with its broader enterprise service management platform. Overlaps with Decisions in workflow automation, but ServiceNow is a much larger incumbent offering automation as one component of a wider enterprise software suite.
• Microsoft Power Platform: Microsoft Power Automate and Power Apps provide low-code workflow and process automation embedded in the Microsoft 365 and Azure ecosystem. Competes with Decisions on low-code automation and rules-driven workflows but bundled with Microsoft's broader productivity and cloud stack.
• Salesforce (MuleSoft & Flow): Salesforce offers workflow automation (Flow) and integration (MuleSoft) capabilities as part of its CRM and customer engagement platform. Overlaps with Decisions on orchestration and integration but is a broader platform play rather than a dedicated process orchestration vendor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/decisionstweets
• LinkedInlinkedin.com/company/decisions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Decisions