TrashLab Software

Name

TrashLab Software

Legal name

TrashLab Software, Inc.

Website

https://trashlab.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Waste Management Software

NAICS

Solid Waste Collection (562111)

SIC

Services-Prepackaged Software (7372), Refuse Systems (4953)

akta.pro primary industry

Roll-off Dumpster Rental & On-site Container Services (BPALAJAJ)

akta.pro secondary industry

Dumpster Rental & Roll-Off Container Services (HSAKALAL)

Keywords

• Waste management software
• Hauler operating system
• Dispatch routing software
• AI order taking
• Waste billing software

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Licensing: TrashLab operates as a cloud-based SaaS platform providing waste management software on a subscription basis. Fees are billed monthly and due within 30 days of invoice date. The platform includes support services as part of the base subscription. Professional services (implementation, training, onboarding) may be sold separately as add-on services.
2. Payment Processing: TrashLab provides integrated payment services through third-party payment processors. Direct debit or ACH processing fees are charged at 1% + 30 cents per transaction plus a $1 return fee, generating transaction-based revenue.
3. Professional Services: Professional services including implementation, training, on-boarding, and ongoing support are described as available add-on services under separate Order Forms or Statements of Work.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

TrashLab Software sells a cloud-based SaaS operating system for waste haulers that unifies CRM, dispatch, route management, a mobile driver app, billing and payments, customer portal, eCommerce, and Scale POS in a single platform. The platform is augmented by Haul-E, the waste industry's first AI Order Taker that automates customer communication and follow-ups across call, text, and email. The offering targets roll-off, frontload, rearload/sideload, portable toilet, scale, and junk removal operators in the United States.

Product overview

TrashLab Software offers a unified all-in-one waste hauler operating system combining a core platform with integrated modules for CRM, dispatch and routing, driver app, billing and payments, customer portal, and Scale POS. The platform is augmented by an AI layer featuring Haul-E (the industry's first AI Order Taker) which automates customer communications via call, text, and email with AI summaries and follow-ups. Additionally, TrashLab provides free operational tools including a Route Profitability Calculator, Dumpster Rental Pricing Calculator, ROI Calculator, and an RFP Builder. The system supports multiple waste service lines (roll-off, frontload, rearload, portable toilet, scale) in a single cloud-based instance with native QuickBooks accounting sync.

Differentiator

Problem solved

Functional benefit

Products and services

• TrashLab Platform All-in-one waste hauler operating system combining CRM, dispatch, routing, driver app, billing, customer portal, eCommerce, and reporting in a single cloud-based platform serving roll-off, frontload, rearload, portable toilet, scale, and junk removal operators.
• Haul-E AI Order Taker Industry's first AI assistant for waste haulers that automates customer order taking via call, text, and email; generates AI summaries and transcripts; creates tasks; and handles follow-ups without human intervention.
• Dispatch & Routing Dispatch and route management module featuring a live dispatch board, same-day change handling, driver assignment, route status tracking, and route optimization for fuel efficiency.
• Driver App Mobile application for drivers capturing route details, stop instructions, photos, timestamps, GPS, signatures, proof of service, and exception capture (blocked access, contamination, overage) with offline sync.
• Billing & Payments Billing module handling recurring billing cycles, one-off invoices, extras, overages, disposal, contamination fees, rental days, online payments, auto-pay (ACH/card), AR aging, dunning, and accounting sync.
• Customer Portal Self-service customer portal enabling online ordering, statement viewing, invoice payments, auto-pay enrollment, service requests, pickup calendars, and account history without calling the office.
• Scale POS

Quantifiable outcome

• 15% increase in revenue from online orders and digital sales tools
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• QuickBookscoreTechnology or IntegrationAccounting system integration allowing TrashLab to push invoices, payments, credits, and customers to QuickBooks Online and QuickBooks Desktop without duplicate entry. Essential integration for waste hauler customers requiring seamless accounting workflows.
• Third-Party Payment ProcessorscoreTechnology or IntegrationPayment services providers (card acceptance, merchant settlement, and related services) used to process customer payments. TrashLab shares payment information with these processors to complete customer transactions. Direct debit/ACH processing handled through these partners.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Routeware: Routeware provides route optimization, fleet management, and operational software specifically built for waste and recycling haulers. It is the closest direct competitor to TrashLab in serving roll-off, residential, and commercial haulers with dispatch and routing functionality.
• NEXGEN Environmental Solutions: NEXGEN provides SaaS for environmental service companies including waste haulers, with modules for routing, billing, customer management, and back-office operations. It directly overlaps with TrashLab's feature set and target customer segments (commercial, residential, roll-off).
• Waste Logics: Waste Logics offers cloud-based waste management software for haulers, including CRM, dispatch, billing, and customer portal functionality. It is a direct competitor to TrashLab serving small and mid-market haulers, primarily in the UK but with growing international presence.

Broad incumbents

• AMCS Group: AMCS is a large, established enterprise software platform serving the waste, recycling, and resource sector globally. It offers ERP-grade functionality for haulers and competes with TrashLab for enterprise waste hauler accounts, but at a much larger scale and broader footprint.
• Fleetio: Fleetio is a leading fleet maintenance and operations management platform with strong adoption among waste and service fleets. It overlaps with TrashLab's fleet, vehicle, and operational tracking elements but lacks billing and customer-facing hauler workflows.
• ServiceTitan: ServiceTitan is a large field service management platform serving trades and service businesses. While not waste-specific, it competes for the same operational software budget among multi-location service operators and offers dispatch, billing, and customer management.
• Jobber: Jobber is an SMB-focused field service software for service businesses including junk removal and small haulers. It competes with TrashLab for smaller customer accounts but lacks waste-industry-specific workflows like roll-off container tracking and scale POS.

Emerging players

• Curbside: Curbside provides waste hauler software focused on customer engagement, online ordering, and digital sales tools for roll-off and commercial haulers. It overlaps with TrashLab's customer portal and eCommerce capabilities and targets a similar buyer persona.
• ReMatter: ReMatter is an early-stage vertical SaaS for recycling and waste operators with operations, customer, and route management functionality. It serves a narrower recycling-leaning segment than TrashLab but competes for the same broader hauler software wallet.

Others

• Samsara: Samsara provides telematics and fleet operations hardware/software widely used by waste haulers for vehicle tracking and driver safety. While not a direct competitor, it is an ecosystem player whose fleet data often integrates into hauler software like TrashLab's platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/trash-lab

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TrashLab Software