Shiftsmart
Shiftsmart is a two-sided labor marketplace connecting 3M+ hourly workers across 57 countries with enterprise and government employers for shift-based work, audits, and compliance services, monetizing via per-engagement fees, per-location scheduling fees, and direct-hire fees.
- Company typePrivate
- Founded2015
- HeadquartersNew York, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Shiftsmart does
Shiftsmart is a two-sided labor marketplace founded in 2015 and headquartered at One World Trade Center in New York. The company connects a worker community of 3M+ individuals across 57 countries with enterprise customers and government agencies that need to fill shifts, run location-level audits, and manage flexible hourly workforces. Named customers span technology (Google, Facebook, HP), retail (Circle K, Subway, The RealReal, Levi's), hospitality (Airbnb, Chick-fil-A), professional services (Deloitte), healthcare (Humana), and federal agencies (USPS, Census Bureau, Small Business Administration), indicating a broad vertical mix anchored by large enterprise logos.
The core product is the Shiftsmart Platform, a scheduling and matching system paired with native iOS and Android worker apps. The technology stack is built on React/React Native for client interfaces, Node.js for backend services, MongoDB for data persistence, and Google Cloud Platform for hosting. Integrated payment processing is delivered through Stripe. Adjacent product lines include Business Audits & Compliance Services (mystery shopping, quality management, COVID-19 safety audits, brand protection) powered by a 300,000+ worker auditor pool across 25+ countries, plus the Get Shift Done community initiative, a pandemic-era program that has delivered 500,000+ hours of paid shifts to 110+ nonprofits and 60M meals distributed.
Shiftsmart monetizes through three revenue streams defined in customer order forms: Engagement Fees charged per completed shift (transaction fee), Scheduling Fees charged per location whose workers are scheduled via the platform (subscription/recurring), and Direct Hire Fees charged if the customer hires a worker identified through Shiftsmart within 12 months of the last engagement (transaction fee). Distribution is hybrid — enterprise field sales with 'Request a Demo' CTAs target large corporations and government agencies, while workers self-onboard through mobile app downloads. Pricing is quote-based and not publicly disclosed.
Shiftsmart firmographics
Firmographics- Name
- Shiftsmart
- Legal name
- Shiftsmart, Inc.
- Website
- https://shiftsmart.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Shiftsmart is a two-sided labor marketplace connecting 3M+ hourly workers across 57 countries with enterprise and government employers for shift-based work, audits, and compliance services, monetizing via per-engagement fees, per-location scheduling fees, and direct-hire fees.
- Ownership category
- akta.pro rank
Shiftsmart industry classification
Industry- Product category
- Workforce Management Software
- NAICS
- Temporary Help Services (561320), Temporary Help Services (56132), Employment Services (5613)
- SIC
- Services-Employment Agencies (7361)
- akta.pro primary industry
- Light Industrial & Warehouse Temp Staffing (BPACACAB)
- akta.pro secondary industry
- Time, Attendance & Scheduling Administration (BPACAIAE)
Keywords
Where Shiftsmart is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Shiftsmart business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Engagement Fees: Fees charged for each Services Engagement (shift completed). Customer pays Engagement Fee for each completed shift facilitated through the platform.
- Scheduling Fees: Fees charged for each location whose workers are scheduled utilizing the Shiftsmart Platform.
- Direct Hire Fees: Fees charged when a customer hires a job candidate or Contractor identified via the Shiftsmart Platform for direct employment within 12 months of the last Services Engagement.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Shiftsmart product offering
Product offeringCore offering
Shiftsmart is a labor management marketplace that connects enterprises and government agencies with a global pool of over 3 million part-time and hourly workers to fill shifts. Companies fractionalize jobs into discrete shifts and use the platform to schedule workers, match candidates via geo-location, pay workers through integrated Stripe processing, and track operational metrics in real time. Workers find and claim shifts, get paid, and manage their schedules through iOS and Android mobile apps.
Product overview
Shiftsmart is a labor management platform operating as a unified ecosystem that connects companies with skilled hourly workers. The core platform enables shift-based workforce matching, scheduling, and payment processing. The product portfolio includes the main Shiftsmart Platform for enterprise workforce management, a mobile application for iOS and Android enabling workers to find and manage shifts, and a Business Audits & Compliance Services module offering mystery shopping, quality management, and compliance audits. Get Shift Done is a community initiative providing paid work opportunities at nonprofits. The platform serves over 2.2 million workers in 57 countries and has facilitated over $160 million in wages paid.
Differentiator
Problem solved
Functional benefit
Brands
- Get Shift Done: A nonprofit initiative launched by Shiftsmart in March 2020 to connect displaced hospitality workers with paid shifts at food banks during COVID-19. The initiative has provided over 500,000 hours of work to over 110 nonprofits, distributing 60 million meals.
Products and services
- Shiftsmart Platform End-to-end workforce management platform that connects enterprises and government agencies with skilled hourly workers. Enables employers to fractionalize jobs into shifts, match workers via geo-location, flex schedules to meet demand surges, track performance metrics in real time, and pay workers through integrated Stripe processing. Workers find shifts, manage schedules, and receive payments through the platform.
- Shiftsmart Mobile App Native iOS and Android applications that let workers find and claim shifts, take control of their schedules, receive faster payments, and grow professionally. Distributed via the Apple App Store and Google Play Store under Shiftsmart, Inc.
- Business Audits & Compliance Services Location-level audit and compliance services including COVID-19 safety audits, customer experience evaluations, property audits, mystery shopping, quality management audits, and compliance audits. Powered by a trained evaluator workforce of 300,000+ workers in 25 countries delivering quantitative and qualitative evaluations of retail and hospitality experiences.
Quantifiable outcome
- Fill shifts within minutes
- +3 more outcomes
Companies that use Shiftsmart
Customer profileNamed customers17 records
Segments4 records
Ideal customer profiles3 records
Shiftsmart technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature6 records
Shiftsmart partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor and core.
- When I Work, Inc.minorLicensor of the 'Get Shift Done' trademark to Shiftsmart for the community initiative. Get Shift Done is a registered trademark of When I Work, Inc.
- Notley VenturescorePartnership with Notley Ventures to expand Get Shift Done initiative nationally and accelerate hunger and unemployment relief efforts.
- Communities Foundation of TexascorePartnership to create Get Shift Done initiative connecting displaced hospitality workers with paid shifts at food banks during COVID-19 pandemic.
- North Texas Food BankcorePrimary nonprofit partner for Get Shift Done initiative; Chairman Anurag Jain co-founded Get Shift Done with Shiftsmart President Patrick Brandt.
- Mark Cuban CompaniescoreMark Cuban partnered with Shiftsmart to create job opportunities for arena workers and hired Shiftsmart to evaluate if Dallas businesses were reopening safely through mystery shoppers.
- Washington Nationals PhilanthropiescorePartnered with Greater Washington Community Foundation and Shiftsmart to bring Get Shift Done initiative to the Washington area.
- Greater Washington Community FoundationcorePartnered with Washington Nationals Philanthropies and Shiftsmart to launch Get Shift Done in Washington DC area.
- StripecorePayment processing services provider for the Shiftsmart Platform. Partners connect bank accounts to Stripe Account to receive payments for completed shifts.
- Feeding TexascoreStatewide food bank network partnership for Get Shift Done initiative; Health Care Hero Award benefits Feeding Texas.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
Shiftsmart competitors and assessment
Company assessmentDirect peers
- Instawork: Instawork operates an on-demand marketplace connecting hourly workers with shifts at hospitality, retail, and warehouse employers. It is the closest analog to Shiftsmart: same two-sided model, same blue-chip enterprise customer profile, and same competition for worker supply.
- Wonolo: Wonolo runs a real-time marketplace for on-demand work across warehousing, delivery, and event staffing. It overlaps directly with Shiftsmart on the enterprise flexible-staffing thesis and the worker app experience.
- WorkWhile: WorkWhile is a shift-based labor marketplace focused on hospitality, retail, and warehouse roles in major US metros. Like Shiftsmart, it sells to enterprise customers while giving workers app-based shift discovery and same-day pay.
- Qwick: Qwick matches hospitality professionals (servers, bartenders, cooks) with on-demand shifts at hotels, restaurants, and event venues. It competes for the same hospitality and hourly-worker supply that Shiftsmart targets.
- Clipboard Health: Clipboard Health runs a marketplace that fills shifts at healthcare facilities such as nursing homes and hospitals. It is a shift-marketplace peer with the same engagement-fee mechanics and worker-supply challenges as Shiftsmart.
- Veryable: Veryable is an on-demand labor marketplace for warehousing and manufacturing, pairing workers with daily shifts inside client facilities. It competes for the same enterprise flexible-staffing dollars that Shiftsmart's logistics and merchandising customers spend.
- Snag (formerly Snagajob): Snag is an hourly job-matching platform connecting workers with shifts at restaurants, retail, and hospitality employers. It overlaps with Shiftsmart's hourly-worker acquisition funnel and serves overlapping SMB and enterprise employers.
Broad incumbents
- TrueBlue: TrueBlue (parent of PeopleReady, PeopleScout, and Centerline) is a publicly traded staffing conglomerate offering on-demand industrial, clerical, and driving staff. It is a broad incumbent competing for the same flexible-staffing wallet, especially with warehouse and retail customers.
- ManpowerGroup: ManpowerGroup is a global staffing and workforce-solutions public company operating across temporary staffing, permanent placement, and workforce management. It is a broad incumbent against which Shiftsmart's enterprise staffing offering competes for large RFPs.
- Adecco Group: Adecco Group is one of the world's largest staffing firms, offering temporary staffing, permanent placement, and workforce solutions globally. It is a broad incumbent that frequently competes with Shiftsmart-style digital marketplaces on enterprise workforce contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Shiftsmart social profiles
Digital presenceShiftsmart compliance and trust
Trust signalCompliance3 records
Shiftsmart financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shiftsmart leadership team
Management profileNumber of profiles
Profiles8 records
Shiftsmart funding detail
Funding detailFunding overview
Funding rounds4 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shiftsmart M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shiftsmart
What does Shiftsmart do?
Shiftsmart is a labor management marketplace that connects enterprises and government agencies with a global pool of over 3 million part-time and hourly workers to fill shifts. Companies fractionalize jobs into discrete shifts and use the platform to schedule workers, match candidates via geo-location, pay workers through integrated Stripe processing, and track operational metrics in real time. Workers find and claim shifts, get paid, and manage their schedules through iOS and Android mobile apps.
Is Shiftsmart a public or private company?
Shiftsmart is a private company. It is classified as venture growth investor backed and is currently operating.
When was Shiftsmart founded?
Shiftsmart was founded in 2015. It employs 501 to 1,000 people.
Where is Shiftsmart based?
Shiftsmart is headquartered in New York, United States, in the North America region.
How does Shiftsmart make money?
Three revenue lines are on record. Engagement Fees are the primary driver. The others are scheduling Fees and direct Hire Fees.
Who are Shiftsmart's main competitors?
Direct peers on record are Instawork, Wonolo, WorkWhile, Qwick, Clipboard Health, Veryable and Snag (formerly Snagajob). Broad incumbents are TrueBlue, ManpowerGroup and Adecco Group.
Does Shiftsmart have an API?
No public API is recorded for Shiftsmart.
What industry is Shiftsmart in?
Shiftsmart's product category is Workforce Management Software. Its primary akta.pro industry code is BPACACAB, Light Industrial & Warehouse Temp Staffing, with a secondary code of BPACAIAE, Time, Attendance & Scheduling Administration. Its NAICS code is 561320 and its SIC code is 7361.