Access TeleCare

What Access TeleCare does

Access TeleCare, headquartered in Dallas, Texas and originally founded in 2005 as SOC Telemed, is the largest provider of acute specialty telemedicine in the United States. The company delivers 24/7 virtual specialty care across nine service lines, including behavioral health, neurology (teleStroke, teleEEG, teleNeurohospitalist), hospitalist medicine, infectious disease, maternal-fetal medicine, pulmonary and critical care, cardiology, code blue cardiac arrest response, and nephrology, with a gastrointestinal service line planned for 2026. Its offerings are accessed by approximately 20% of U.S. hospitals across all 50 states, supported by 2,600+ clinical programs, 7M+ cumulative patient encounters, and 1M+ annual encounters covering 216M+ people in virtual catchment areas. The company has been privately held since a $400M take-private led by Patient Square Capital in 2022 and rebranded from SOC Telemed to Access TeleCare following its acquisition of Forefront Telecare.

The underlying technology stack is the proprietary, HITRUST-certified Telemed IQ platform, which is deployed alongside telemedicine carts, monitors, and endpoints at partner facilities and integrates directly with hospital EMR systems (Epic, Cerner, Meditech) via FHIR protocols. Clinicians work inside partner hospitals' EMRs, use dedicated pods of board-certified specialists for redundant coverage, and operate under the "Breaking Through the Screen" clinical engagement methodology. The platform and services carry continuous Joint Commission accreditation, URAC Telehealth Accreditation, HITRUST certification, and AHRQ-listed Patient Safety Organization status since November 2021.

Commercially, Access TeleCare generates revenue through managed-services contracts with hospitals, health systems, and outpatient clinics, billing insurance directly and offering revenue cycle support to partners. Go-to-market is an enterprise field-sales motion targeting hospital and health-system leadership, with a content- and case-study-driven marketing layer and a dedicated client success function. The company serves 19 of the 25 largest U.S. health systems, and 84% of patients served come from medically underserved populations, anchoring its commercial focus on rural, community, and behavioral health facilities where specialty coverage gaps are most acute.

Name

Access TeleCare

Legal name

Access TeleCare, LLC

Website

https://accesstelecare.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Access TeleCare is the largest U.S. provider of acute specialty telemedicine, delivering 24/7 virtual care across behavioral health, neurology, cardiology, and other specialties to approximately 1 in 5 U.S. hospitals across all 50 states via its proprietary Telemed IQ platform.

Ownership category

akta.pro rank

Product category

Acute Specialty Telemedicine Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

akta.pro secondary industries

Cardiology Telemedicine Platforms (HLALAGAB), Infectious Disease Telemedicine Platforms (HLALAGAJ), Pulmonology & Sleep Medicine Telemedicine Platforms (HLALAGAF)

Keywords

• Acute specialty telemedicine
• Hospital telehealth services
• Virtual specialty care
• Telehealth clinical programs
• Telemedicine physician coverage

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Acute Specialty Telemedicine Services: Access TeleCare generates revenue by providing acute specialty telemedicine programs to hospitals, health systems, and outpatient clinics. Services span multiple specialties (behavioral health, neurology, hospitalist medicine, infectious disease, maternal-fetal medicine, pulmonary & critical care, cardiology, nephrology). The company bills insurance directly and can handle billing for partner hospitals. Revenue is derived from service contracts with healthcare facilities, with pricing likely structured as recurring service fees based on program scope and utilization.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Access TeleCare provides acute specialty telemedicine programs and 24/7 virtual clinician coverage to hospitals, health systems, and outpatient clinics across the U.S. Its offering spans nine specialty service lines — behavioral health, neurology, hospitalist medicine, infectious disease, maternal-fetal medicine, pulmonary and critical care, cardiology, cardiac arrest code blue, and nephrology — delivered through dedicated clinical pods using its HITRUST-certified TelemedIQ platform with deep EMR integration. The company bills insurance directly and manages documentation within partner hospital EMRs.

Product overview

Access TeleCare is a clinical services company powered by technology, operating as the nation's largest provider of acute specialty telemedicine. The offering consists of a proprietary TelemedIQ platform integrated with multiple telemedicine service lines (specialty modules) including teleBehavioral Health, teleNeurology (with teleStroke, teleEEG, and teleNeurohospitalist sub-modules), tele-Hospitalists, teleInfectious Disease, teleMaternal-Fetal Medicine, telePulmonary & Critical Care, teleCardiology, Code Blue Telemedicine, teleNephrology, and an upcoming gastrointestinal service. The platform delivers HIPAA-compliant virtual care using dedicated telemedicine carts and integrates with hospital EMR systems (Epic, Cerner, Meditech) via FHIR protocols. The Breaking Through the Screen methodology underpins the service delivery approach.

Differentiator

Problem solved

Functional benefit

Products and services

• teleBehavioral Health (TelePsychiatry) Virtual psychiatric consultations providing 24/7 behavioral health services including emergency department consultations, psychiatric evaluations, medication management, and inpatient unit support for hospitals and health systems.
• teleNeurology Virtual neurology services providing remote neurological consultations, EEG interpretation, and stroke response support for hospital emergency departments and inpatient units.
• tele-Hospitalists Virtual hospitalist medicine providing remote physician coverage for inpatient hospital care, supporting emergency departments and medical/surgical units.
• teleInfectious Disease Virtual infectious disease consultation providing 24/7 expert coverage for diagnosing rare infections, optimizing antibiotic use, and managing complex infectious disease cases.
• teleMaternal-Fetal Medicine Virtual maternal-fetal medicine services providing remote consultation, ultrasound interpretation, and high-risk pregnancy management for rural hospitals.
• telePulmonary & Critical Care Virtual pulmonary and critical care telemedicine providing ICU coverage, respiratory care consultations, and critical care management for hospitals.
• teleCardiology Virtual cardiology consultations providing remote cardiac care, ECG interpretation, and cardiovascular disease management support.
• Code Blue Telemedicine Emergency cardiac arrest response telemedicine providing real-time virtual support during code blue situations.
• teleNephrology Virtual nephrology services providing kidney disease management, dialysis support, and renal care consultations.

Quantifiable outcome

• 60% top-line revenue growth in 2025 with two highest year-over-year growth quarters
• +6 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

One partnership is on record.

• DirectShiftssupportingTechnology or IntegrationAccess TeleCare partnered with DirectShifts, a healthcare-exclusive recruitment platform that verifies clinician credentials, for clinician recruitment nationwide. The partnership reduced Access TeleCare's time-to-hire by 35% and cut staffing costs, demonstrating the company's focus on efficient talent acquisition to support its growing network of specialty clinicians.

Scale indicators13 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• TeleSpecialists: TeleSpecialists is a direct competitor focused on teleNeurology and teleStroke services for hospitals, closely mirroring Access TeleCare's most mature sub-modules. Both sell acute specialty telehealth on a contract basis to U.S. hospitals and compete for the same neurology and stroke coverage mandates.
• Eagle Telemedicine: Eagle Telemedicine provides acute-care specialty telemedicine (hospitalist, neurology, critical care, behavioral health) to hospitals, overlapping the same multi-specialty model and customer base as Access TeleCare, especially among rural and mid-sized community hospitals.
• SCP Health: SCP Health (formerly Schumacher Clinical Partners) is a major provider of hospital-based physician services including emergency medicine, hospitalist, and critical care, and has been expanding into telehealth for the same hospital customers Access TeleCare targets.

Broad incumbents

• US Acute Care Solutions: USACS provides emergency medicine and hospitalist staffing at scale across U.S. hospitals and is increasingly layering in telehealth services, making it a broad incumbent competitor for the same enterprise hospital contracts Access TeleCare pursues.
• Vituity: Vituity is a large, multi-specialty physician group delivering inpatient and telehealth services to hospitals and health systems, overlapping the acute-care customer base and increasingly the virtual specialty services of Access TeleCare.
• Teladoc Health: Teladoc Health is the largest publicly traded telehealth platform and a broad incumbent that is moving into specialty and hospital-based virtual care categories where Access TeleCare specializes.
• Amwell (American Well): Amwell operates a broad telehealth platform used by health systems and has been expanding into specialty and behavioral health offerings, putting it in competition with several Access TeleCare service lines across the same hospital customer base.
• Specialists On Call (now part of HCA/HealthTrust): Specialists On Call was a pioneer in teleNeurology and teleStroke and is now embedded in HCA, making it a broad incumbent telehealth provider for inpatient neurology competition overlapping with Access TeleCare's teleStroke and teleNeurology.

Emerging players

• Included Health: Included Health combines virtual primary care, behavioral health, and specialty care navigation, overlapping Access TeleCare's behavioral health and specialist access offerings from a consumer/employer angle rather than direct hospital contracts.

Others

• Forefront Telecare: Forefront Telecare was a virtual behavioral health provider acquired by Access TeleCare in 2022; it is included as the historical operating entity whose behavioral health franchise Access TeleCare now operates, illustrating an adjacent/migrated peer rather than an active competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/access-telecare
• Xx.com/AccessTeleCare
• Facebookfacebook.com/AccessTeleCare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds15 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Access TeleCare