ProcessMaker

What ProcessMaker does

ProcessMaker, founded in 2003 and headquartered in Durham, North Carolina, is a process automation and workflow software vendor that on November 10, 2025 merged with Decisions to form Decisions + ProcessMaker, a unified entity focused on Business Orchestration and Automation Technologies (BOAT) and backed by private equity sponsor Aldrich Capital Partners. The combined platform delivers AI-powered business orchestration by integrating ProcessMaker's low-code workflow tools and AI-enriched process design with Decisions' enterprise-grade rules engine and case management capabilities.

Core products include Agentic Orchestration (build, deploy, and govern 1st- and 3rd-party AI agents using visual tools and a rules engine), an Enterprise Rules Engine (design, test, and automate business logic with claimed 70% faster rules changes and 70% less manual work time), Process Automation (cross-system workflow orchestration), Workflow (mid-market low-code automation), Process Intelligence (operational visibility and AI outcome accountability), and SAP migration tools acquired through Configurable Management in January 2026.

The company operates a subscription-based revenue model sold primarily through direct enterprise field sales, with channel partner expansion in APAC via itbigtec and TruVisor. It serves a combined base of over 700 customers across insurance, financial services, healthcare, higher education, manufacturing, public sector, and media, with named enterprise logos including Lockheed Martin, Genentech, Sony Music, Bridgestone, Corning, MidFirst Bank, Pantheon, and the University of Virginia. Headcount is reported in the 101-250 range, and the company is actively pursuing analyst recognition, having been named a Gartner Magic Quadrant Challenger and #1 in Stewardship in the inaugural 2026 Decision Intelligence Platforms Critical Capabilities report.

Name

ProcessMaker

Legal name

ProcessMaker

Website

https://processmaker.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

ProcessMaker, merged with Decisions in November 2025 to form a PE-backed BOAT platform, provides AI-powered workflow automation, rules engine, case management, and AI agent orchestration to 700+ enterprise and mid-market customers across insurance, financial services, healthcare, manufacturing, and public sector.

Ownership category

akta.pro rank

Product category

Business Process Automation Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), IT Workflow Automation & Orchestration Platforms (HDAEALAF), Process & Case Management Low-Code Platforms (HDAEAKAE)

Keywords

• Business process automation
• Workflow orchestration software
• Low-code automation platform
• Decision intelligence platforms
• AI agent orchestration

Headquarters

HQ city

Durham

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription: Subscription-based revenue model for the unified ProcessMaker + Decisions platform, serving enterprise and mid-market customers with AI-powered business orchestration and automation capabilities.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

ProcessMaker provides an AI-powered business orchestration and automation platform that enables enterprises to design, deploy, and govern workflows, business rules, case management, and AI agents. The platform combines low-code workflow automation with an enterprise rules engine and AI agent orchestration, allowing organizations to coordinate long-running processes across modern and legacy systems. It serves mid-market and enterprise customers across financial services, insurance, healthcare, higher education, manufacturing, and public sector.

Product overview

ProcessMaker and Decisions have merged to form Business Orchestration and Automation Technologies (BOAT), a unified platform offering AI-powered business orchestration and automation. The platform combines ProcessMaker's AI-enriched workflows and low-code development tools with Decisions' enterprise-grade rules engine and case management capabilities. The core products include: Agentic Orchestration (for building and governing AI agents), Enterprise Rules Engine (for designing and automating business logic), Process Automation (for streamlining cross-system workflows), Workflow (for mid-market low-code automation), and Process Intelligence (for operational visibility). The platform targets mid-market and enterprise organizations across financial services, insurance, healthcare, higher education, manufacturing, and public sector sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Agentic Orchestration Build, deploy, orchestrate, and govern AI agents at scale with visual tools to design agent actions and an agent rules engine to govern decisions. Designed for enterprise organizations managing 1st-party and 3rd-party AI agents across business processes.
• Enterprise Rules Engine Design, test, and automate sophisticated business logic with precision, speed, and full visibility across systems. Delivers 70% faster rules changes and 70% less manual work time.
• Process Automation Streamline workflows across systems with powerful automation and enterprise integrations, coordinating long-running processes and cross-system work.
• Workflow Low-code workflow automation platform for mid-market organizations, providing flexibility to grow without unnecessary overhead.
• Process Intelligence Gain visibility into operations and bring clarity and accountability to AI-driven outcomes with process observation capabilities.
• SAP Migration Tools Production-ready SAP migration tools acquired from Configurable Management that connect to SAP environments without internal installation and run within existing authorization profiles.

Quantifiable outcome

• 70% faster rules changes
• +2 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• itbigteccoreChannel Partner/ Reseller/ Distributor · 3 March 2026Regional expert in Greater China and East Asia serving over 1,000 clients including one-quarter of the Fortune 100. Partnered with Decisions + ProcessMaker to strengthen enterprise automation capabilities across APAC, delivering localized automation innovation alongside the unified orchestration platform.
• TruVisorcoreChannel Partner/ Reseller/ Distributor · 3 March 2026Established APAC IT distributor with strong presence across Southeast Asia and India and track record of delivering hundreds of successful enterprise projects. Partnered to help enterprises across APAC automate operations, implement AI-driven workflows, and support digital transformation.
• Configurable ManagementcoreStrategic or Co-development Partner · 15 January 2026Acquired company specializing in SAP data migration for nearly twenty years. Production-ready SAP migration tools connect to SAP environments without internal installation and run within existing authorization profiles. Integration advances the unified automation platform strategy for SAP customers.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: Enterprise workflow automation and service management platform with deep low-code, integration, and now AI agent capabilities. Directly overlaps with ProcessMaker's BPM/workflow + orchestration positioning but at vastly greater scale across the Fortune 500.
• Microsoft Power Platform: Suite of Power Automate, Power Apps, and Copilot Studio spanning low-code workflow, RPA, and AI agents. Embedded inside Microsoft 365 enterprise agreements, representing a major bundling threat to standalone BPM vendors like ProcessMaker.
• IBM Automation: IBM's portfolio of business automation, process mining, decision management, and content services. Competes with ProcessMaker across workflow, case management, and decision intelligence, especially inside large regulated accounts.
• Oracle Process Automation: Oracle's BPA offering within its Application Extensibility / Integration suite, often deployed alongside Oracle Cloud and SAP-adjacent estates. Competes with ProcessMaker for workflow + decision automation inside Oracle/SAP-heavy enterprises.

Direct peers

• Pegasystems: Long-standing BPM, case management, and rules engine vendor (Pega Platform, Pega RPA, Pega AI). Closely matches ProcessMaker's stack — case management + enterprise rules + process automation — and competes head-to-head in insurance and financial services.
• Appian: Low-code process automation and case management platform with strong regulated-industry presence. Highly comparable on low-code workflow, process orchestration, and AI/data fabric story targeting banks, insurers, and government.
• Camunda: Open-source-native workflow and decision orchestration platform (Zeebe engine, BPMN/DMN). Most direct peer on process orchestration architecture and developer-centric positioning; competes on cross-system workflow and rules automation.
• Nintex: Process management, workflow automation, and e-signature vendor targeting mid-market and enterprise. Overlaps with ProcessMaker's low-code workflow offering and Process Intelligence-style mapping capabilities.
• Bizagi: Low-code BPM and process automation platform with strong presence in Latin America and EMEA. Direct competitor on digital process automation, low-code workflow design, and enterprise integration.

Emerging players

• monday.com: Work operating system that has expanded from work management into low-code workflow automation and integrations. Adjacent competitor for ProcessMaker's mid-market workflow offering, especially with non-IT buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/processmaker
• Facebookfacebook.com/processmaker

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProcessMaker