ScreenMeet
ScreenMeet is a private enterprise software company that provides a platform-native remote support solution embedded directly inside ServiceNow, Salesforce, and Tanium, sold on a per-agent subscription basis to Fortune 500 IT service desks, security operations, and customer support organizations.
- Company typePrivate
- Founded2015
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ScreenMeet does
ScreenMeet (legal entity Projector IS, Inc.) is a private enterprise software company founded in 2015 and headquartered in Concord, California, that sells a platform-native remote support solution embedded directly inside ServiceNow (ITSM, ITOM, SecOps), Salesforce Service Cloud, and Tanium Console. The product architecture uses a browser-based agent interface that requires no endpoint software installation, enabling IT support teams to remotely view and control Windows, macOS, Linux, iOS, and Android devices from within their existing platform workflows. Core products include Remote Support, Live CX (secure screen sharing), AI Summarization, AI Assist, AI Security (bring-your-own-LLM with geo-fencing), AI Worker, and Beam (unattended device access).
The company's revenue model is subscription-based, priced per active agent on annual contracts with enterprise volume discounts; pricing is quote-based and not publicly disclosed. Distribution is multi-motion: enterprise field sales targeting Fortune 500 IT leaders, native marketplace listings on the ServiceNow Store and Salesforce AppExchange enabling one-click deployment, and a product-led growth path via free trial and guided product tours. The company reports approximately 25,000 agents worldwide serving 500 million end-users across hundreds of global enterprises, with stated customer outcomes including 25–30% MTTR reduction, 60% reduction in manual documentation time, and 25–35% improvement in first-call resolution rates.
ScreenMeet is founder-led by CEO Ben Lilienthal and CTO Eugene Abovsky, backed by strategic investors ServiceNow and Salesforce (both also customers), as well as financial investors Hummer Winblad Venture Partners, Salesforce Ventures, Counterview Capital, Azure Capital Partners, NAV.VC, and RRE Ventures. Cumulative disclosed funding totals approximately $8.1M across a 2015 seed, a 2019 round, and a 2021 Series A. The company holds SOC 2 Type II, ISO 27001, GDPR, and EU-US Data Privacy Framework certifications, and operates with a small team of 11–50 employees.
ScreenMeet firmographics
Firmographics- Name
- ScreenMeet
- Legal name
- Projector IS, Inc.
- Website
- https://screenmeet.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ScreenMeet is a private enterprise software company that provides a platform-native remote support solution embedded directly inside ServiceNow, Salesforce, and Tanium, sold on a per-agent subscription basis to Fortune 500 IT service desks, security operations, and customer support organizations.
- Ownership category
- akta.pro rank
ScreenMeet industry classification
Industry- Product category
- Remote Support Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Configuration Management Database (CMDB) Platforms (HDAEALAE)
Keywords
Where ScreenMeet is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ScreenMeet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Licensing: Subscription-based licensing model charged per active agent. Enterprise pricing with volume discounts. Typically self-funds through agent productivity improvements within first year. Multi-year contracts available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with per-agent pricing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
ScreenMeet product offering
Product offeringCore offering
ScreenMeet provides platform-native remote support and live customer experience software that runs directly inside enterprise platforms such as ServiceNow, Salesforce, and Tanium. Its products let support agents remotely view and control customer devices, conduct attended and unattended support sessions, and capture session data, recordings, and AI-generated summaries that are written back into the customer's existing ITSM, CRM, or endpoint security system of record.
Product overview
ScreenMeet is a platform-native remote support solution with a multi-product architecture. The core offering includes Remote Support (platform-native remote control and screen sharing) and Live CX (secure screen sharing), both built directly into ServiceNow, Salesforce, and Tanium. AI Summarization and AI Security are add-on modules that enhance the core products with AI-powered session analysis, automated documentation, and enterprise security controls. ScreenMeet Beam provides unattended device access for enterprise scenarios. The platform captures every session as structured data, automatically documenting all activity within the native platform workflows and feeding data to ServiceNow Now Assist and AgentForce for AI-powered case resolution.
Differentiator
Problem solved
Functional benefit
Brands
- ScreenMeet Remote Support: Platform-native remote support with web-based agent interface for ServiceNow, Salesforce, and Tanium
- ScreenMeet AI
- ScreenMeet Live
- ScreenMeet Beam
Products and services
- Remote Support ScreenMeet's flagship remote support product, enabling support agents to remotely view and control customer devices, run attended and unattended sessions, and capture session data, recordings, and AI-generated summaries that are written back into the customer's ServiceNow, Salesforce, or Tanium environment. Designed for enterprise IT service management, customer support, and security operations teams.
- Live CX ScreenMeet's live customer experience product that delivers live video chat and remote assistance to customer support agents, embedded inside the agent's existing CRM and ticketing workflow. Targeted at customer support and CX teams that need to run live, branded remote support sessions while keeping activity in the customer's system of record.
- AI Summarization ScreenMeet's AI Summarization capability that automatically transcribes and summarizes remote support sessions, producing structured notes and action items that are written back into the customer's ITSM, CRM, or endpoint security system, reducing manual documentation work for support agents.
- AI Assist ScreenMeet's AI Assist feature that provides real-time guidance and recommendations to support agents during live remote support sessions, helping less experienced agents resolve issues consistently and improving first-contact resolution rates.
- ScreenMeet Beam (Unattended Access) ScreenMeet Beam provides unattended remote access and remote management for managed devices, allowing IT and support teams to connect to endpoints without an end user being present. Used for patching, maintenance, and after-hours support across large device fleets.
- AI Worker ScreenMeet's AI Worker capability that supports AI-assisted workflows around remote support sessions, designed to extend automation beyond documentation into broader support workflow automation inside the customer's platform.
- AI Security ScreenMeet's AI Security capability that applies AI-driven controls and monitoring to remote support sessions, working alongside geo-fencing and access controls to enforce security and compliance policies during sessions.
Quantifiable outcome
- 25-30% reduction in Mean Time to Resolution (MTTR)
- +6 more outcomes
Companies that use ScreenMeet
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
ScreenMeet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability7 records
Feature6 records
ScreenMeet partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TaniumcoreTanium partnered with ScreenMeet to provide integrated remote support capabilities within the Tanium XEM platform. Tanium customers get industry-leading screen sharing services seamlessly integrated within endpoint management workflows.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
ScreenMeet competitors and assessment
Company assessmentDirect peers
- ConnectWise ScreenConnect: ConnectWise ScreenConnect (formerly ConnectWise Control) is a remote support and access solution popular with MSPs and IT teams. It competes head-on with ScreenMeet's unattended access and remote control capabilities.
- TeamViewer: TeamViewer is a leading remote access and support vendor and ScreenMeet's primary legacy replacement target. ScreenMeet explicitly positions against TeamViewer on its comparison page and targets enterprises seeking a ServiceNow/Salesforce-native alternative.
- BeyondTrust: BeyondTrust (which acquired Bomgar) sells enterprise remote support and privileged access management. It is a direct competitor for enterprise support desks and is one of the named legacy alternatives ScreenMeet displaces.
- LogMeIn (GoTo): LogMeIn/GoTo provides remote support and access products for enterprises and SMBs. ScreenMeet explicitly names LogMeIn as a legacy solution it replaces with platform-native integration.
- Splashtop: Splashtop provides remote access and support across devices and is frequently listed alongside TeamViewer and BeyondTrust as an alternative in enterprise and education settings, competing with ScreenMeet on remote control and unattended access.
Broad incumbents
- Citrix: Citrix provides a broad portfolio of remote access, virtualization, and enterprise support tools. While not a pure remote support vendor, it overlaps with ScreenMeet in enterprise IT support scenarios and competes for budget in IT help desk modernization.
- Salesforce Service Cloud Native Capabilities: Salesforce Service Cloud (with AgentForce) is an investor partner and could expand native screen sharing and AI summarization features that overlap with ScreenMeet's Live CX and AI Summary products.
- ServiceNow Native Remote Support: ServiceNow is both an investor and platform partner, but it has the capability to ship competing native remote support features. It is the most strategically significant competitor and ecosystem partner simultaneously.
Emerging players
- AnyDesk: AnyDesk is a fast-growing remote desktop vendor competing in remote support. It overlaps with ScreenMeet on cross-platform remote control but lacks the same depth of ServiceNow/Salesforce-native integration.
- Zoho Assist: Zoho Assist is a remote support and access tool from Zoho that competes in the same customer support and IT help desk use cases ScreenMeet addresses, particularly for SMB and mid-market customers already on Zoho CRM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ScreenMeet social profiles
Digital presenceScreenMeet compliance and trust
Trust signalCompliance4 records
ScreenMeet financial estimates
Financial estimateRevenue estimate
Valuation estimate
ScreenMeet leadership team
Management profileNumber of profiles
Profiles5 records
ScreenMeet funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ScreenMeet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ScreenMeet
What does ScreenMeet do?
ScreenMeet provides platform-native remote support and live customer experience software that runs directly inside enterprise platforms such as ServiceNow, Salesforce, and Tanium. Its products let support agents remotely view and control customer devices, conduct attended and unattended support sessions, and capture session data, recordings, and AI-generated summaries that are written back into the customer's existing ITSM, CRM, or endpoint security system of record.
Is ScreenMeet a public or private company?
ScreenMeet is a private company. It is classified as venture growth investor backed and is currently operating.
When was ScreenMeet founded?
ScreenMeet was founded in 2015. It employs 11 to 50 people.
Where is ScreenMeet based?
ScreenMeet is headquartered in San Francisco, United States, in the North America region.
How does ScreenMeet make money?
One revenue line is on record: subscription Licensing.
Who are ScreenMeet's main competitors?
Direct peers on record are ConnectWise ScreenConnect, TeamViewer, BeyondTrust, LogMeIn (GoTo) and Splashtop. Broad incumbents are Citrix, Salesforce Service Cloud Native Capabilities and ServiceNow Native Remote Support. Emerging players are AnyDesk and Zoho Assist.
Does ScreenMeet have an API?
Yes. ScreenMeet offers API-based integrations for custom platforms and workflows, along with webhook support for third-party automation and orchestration. The platform supports Microsoft Dynamics 365 compatibility. Developer documentation is at docs.screenmeet.com/docs/introduction.
What industry is ScreenMeet in?
ScreenMeet's product category is Remote Support Software. Its primary akta.pro industry code is HDAEALAE, Configuration Management Database (CMDB) Platforms. Its NAICS code is 51821 and its SIC code is 7372.