Acquire
Acquire is a San Francisco-based SaaS company founded in 2018 that provides an all-in-one omnichannel customer engagement platform unifying live chat, video, SMS, email, chatbots, cobrowsing, and workflow automation for enterprise and mid-market customers across retail, financial services, automotive, and other verticals.
- Company typePrivate
- Founded2018
- HeadquartersSan Francisco, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Acquire does
Acquire (acquire.io) is a San Francisco-based, venture-backed SaaS company founded in 2018 that sells an all-in-one omnichannel customer engagement platform. Its core product unifies live chat, voice and video calling, SMS, email, chatbots, cobrowsing, call deflection, workflow routing, and a knowledge base into a single agent workspace, with a developer API and a Salesforce CRM integration for data unification. AI/NLP capabilities power chatbot automation and product recommendations, while a workflow engine handles routing, prioritization, SLA management, and auto-translation across languages. The company has raised approximately $56.8 million across three rounds (2019, 2020, and a $45 million Tiger Global-led round in March 2021) and lists enterprise and mid-market customers across automotive, retail/e-commerce, financial services, distribution, insurance, and education—logos include Audi (via Level 4.0), Elevate, The Dufresne Group, HLC, United, University of Miami, TaylorMade, Zenith, and Muang Thai Life.
Acquire monetizes through a quote-based SaaS subscription model with two published tiers—Self-Service (chat widget, SLAs, queues, basic video, reporting) and Integrated Solution (additional channels, bots, cross-channel conversations, video recording, task management)—plus a Professional Services engagement layer for custom implementation. GTM is dual-track: a product-led growth/free-trial motion targets SMBs and individual buyers, while a sales-led enterprise motion with demo scheduling and dedicated account teams targets mid-market and enterprise. The company supplements direct sales with a published Roadmap Partner Program for integration partners and resellers, and runs an active content marketing engine (blog, webinars, library, YouTube, LinkedIn) to generate top-of-funnel demand. Headcount sits in the 101–250 range and the leadership team includes a COO/co-founder, CTO, SVP of Global Sales, VP of Engineering, and Director of Marketing Operations.
Acquire firmographics
Firmographics- Name
- Acquire
- Legal name
- Acquire
- Website
- https://acquire.io
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Acquire is a San Francisco-based SaaS company founded in 2018 that provides an all-in-one omnichannel customer engagement platform unifying live chat, video, SMS, email, chatbots, cobrowsing, and workflow automation for enterprise and mid-market customers across retail, financial services, automotive, and other verticals.
- Ownership category
- akta.pro rank
Acquire industry classification
Industry- Product category
- Customer Engagement Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)
Keywords
Where Acquire is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
Acquire business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Self Service Tier: Entry-level messaging tier with Chat Widget, SLA+Alerts, and Prioritizations & Queues for small teams.
- SaaS Subscription - Integrated Solution Tier: Full-featured tier with More Channels, Bot, Call Deflection, Cross channel conversations, Video Recording, Live reporting, and Task Management.
- Professional Services: Tailored professional services to create customer service solutions specifically designed for business needs, including implementation and customization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level messaging platform with core chat capabilities |
| Subscription | Monthly | Full omnichannel platform with all features |
| Other | Multi-year contract | Custom implementation and ongoing support |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Acquire product offering
Product offeringCore offering
Acquire provides a unified, omnichannel customer engagement platform that consolidates live messaging, voice and video calling, email, AI-powered chatbots, cobrowsing, knowledge base, and workflow automation into a single workspace for customer service and sales teams. The platform is designed for enterprise and mid-market organizations to support, convert, and retain customers across digital channels from one unified agent view.
Product overview
Acquire is an all-in-one omnichannel customer experience platform that unifies digital support channels including Live Messaging, Voice & Video Calling, Chatbots, CoBrowsing, Workflows, Call Deflection, Email, and Knowledge Base into a single integrated workspace. The platform operates on two pricing tiers: a Self-Service Plan providing foundational features (Chat Widget, SLA Alerts, Video, Reporting) and an Integrated Solution adding advanced capabilities (Bot, Cross channel conversations, Video Recording, Task Management). Professional Services are available for custom implementations tailored to specific business needs. Solutions include Remote Customer Service, Unified Agent View, and Better Business Performance, all powered by AI-driven automation, NLP-enabled chatbots, and workflow engines for customer service optimization.
Differentiator
Problem solved
Functional benefit
Products and services
- Acquire Platform A unified omnichannel customer engagement platform that consolidates live messaging, voice and video calling, email, AI-powered chatbots, cobrowsing, knowledge base, and workflow automation into a single agent workspace. Built for enterprise and mid-market customer service and sales teams across retail, financial services, distribution, and automotive industries.
- Professional Services Implementation, integration, and onboarding services to help enterprise customers deploy the Acquire platform and connect it with existing CRM, helpdesk, and contact center systems.
Quantifiable outcome
- 4x growth in website visitor conversations for automotive clients
- +7 more outcomes
Companies that use Acquire
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles1 record
Acquire technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature10 records
Acquire partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Expansion highlights6 records
Acquire competitors and assessment
Company assessmentDirect peers
- Intercom: Intercom is a leading customer messaging platform offering live chat, chatbots, email, and a unified agent inbox — directly overlapping with Acquire's core product across SMB and mid-market segments. Both compete for the same PLG-to-enterprise customer experience software budget.
- Zendesk: Zendesk is one of the largest customer service and engagement platforms, offering a suite that includes messaging, live chat, voice, AI-powered bots, and a unified agent workspace (Zendesk Suite) that competes head-to-head with Acquire's omnichannel positioning across enterprise and mid-market.
- Freshdesk (Freshworks): Freshdesk by Freshworks is an omnichannel customer support platform offering ticketing, chat, phone, email, and AI automation across SMB and mid-market segments. Its Freddy AI bot and unified agent workspace compete with Acquire's chatbot and unified agent view.
- Kustomer: Kustomer is an omnichannel CRM and customer service platform with a unified agent timeline view spanning chat, email, social, and voice — a near-direct comparable to Acquire's unified agent view and cobrowsing capabilities, particularly for mid-market and enterprise customers.
- LiveChat: LiveChat is a mature live chat and messaging platform with chatbot, helpdesk, and cobrowsing products that overlap directly with Acquire's live messaging, chatbot, and CoBrowsing offerings, primarily competing for SMB and mid-market customer service buyers.
Broad incumbents
- Genesys Cloud CX: Genesys Cloud CX is an enterprise contact center as a service (CCaaS) platform with omnichannel routing, voice, chat, email, and AI capabilities that competes with Acquire in larger enterprise CX deployments, though Genesys is much broader in scope and serves larger contact center operations.
- Five9: Five9 is a leading cloud contact center provider with omnichannel capabilities spanning voice, chat, email, social, and AI — overlapping with Acquire's messaging, video, and bot capabilities in enterprise CX environments, though Five9 is rooted in voice/CCaaS rather than digital-first.
- HubSpot Service Hub: HubSpot Service Hub bundles live chat, conversational bots, a unified help desk, and a CRM-native agent workspace — overlapping with Acquire across SMB and mid-market customers who want customer service tightly integrated with CRM and marketing automation.
Emerging players
- Tidio: Tidio is an SMB-focused live chat and chatbot platform with AI-powered automation (Lyro AI) targeting small e-commerce businesses. It overlaps with Acquire's lower-tier Self-Service Plan and represents a direct SMB alternative in retail/e-commerce.
- Drift: Drift (now part of Salesloft) pioneered conversational marketing and sales chat with live chat, chatbots, and account-based routing — overlapping with Acquire's use cases in conversational sales and chatbot-driven lead capture for mid-market and enterprise B2B sales teams.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Acquire social profiles
Digital presenceAcquire financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acquire leadership team
Management profileNumber of profiles
Profiles5 records
Acquire funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acquire M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acquire
What does Acquire do?
Acquire provides a unified, omnichannel customer engagement platform that consolidates live messaging, voice and video calling, email, AI-powered chatbots, cobrowsing, knowledge base, and workflow automation into a single workspace for customer service and sales teams. The platform is designed for enterprise and mid-market organizations to support, convert, and retain customers across digital channels from one unified agent view.
Is Acquire a public or private company?
Acquire is a private company. It is classified as venture growth investor backed and is currently operating.
When was Acquire founded?
Acquire was founded in 2018. It employs 101 to 250 people.
Where is Acquire based?
Acquire is headquartered in San Francisco, United States, in the North America region.
How does Acquire make money?
Three revenue lines are on record. SaaS Subscription - Self Service Tier is the primary driver. The others are saaS Subscription - Integrated Solution Tier and professional Services.
Who are Acquire's main competitors?
Direct peers on record are Intercom, Zendesk, Freshdesk (Freshworks), Kustomer and LiveChat. Broad incumbents are Genesys Cloud CX, Five9 and HubSpot Service Hub. Emerging players are Tidio and Drift.
Does Acquire have an API?
Yes. Acquire offers API documentation for developers to build and automate functionality. The API enables developers to extend functionality and solve customer problems with flexible API workflows. Developer documentation is at developer.acquire.io.
What industry is Acquire in?
Acquire's product category is Customer Engagement Software. Its primary akta.pro industry code is HDAEAHAI, Enterprise Work Management & Collaborative Workflow Platforms. Its NAICS code is 541511 and its SIC code is 7370.