Synapse Health
Synapse Health is a technology-enabled delegated DME provider of record for U.S. health plans, unifying DME ordering, fulfillment, and delivery across patients, prescribers, DME providers, and payors through its InHome, Equip, and Patient Portal platforms and a 300+ provider network.
- Company typePrivate
- Founded2016
- HeadquartersEvanston, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Synapse Health does
Synapse Health is a technology-enabled platform that operates as a delegated durable medical equipment (DME) provider of record for U.S. health plans, unifying a historically fragmented DME supply chain across patients, prescribers, DME providers, and payors. The company's core product portfolio consists of three interconnected solution lines: Synapse InHome, a unified in-home DME solution with linked Connect (order intake), Fulfill (provider operations), and Deliver (last-mile delivery) portals for prescribers and DME providers; Synapse Equip, a turnkey DME benefit management and ordering platform for hospice and skilled nursing facilities with EMR integrations, operating in 49 states; and the Synapse Patient Portal, a free English/Spanish self-service portal for patients and caregivers to track orders, sign forms, verify equipment, and manage resupply. An add-on Room + Board module addresses pass-through billing reconciliation for SNFs and hospices.
The underlying technology is a multi-portal SaaS workflow layer integrating EHR/EMR systems, Twilio for SMS communications, and a national network of 300+ subcontracted DME providers. Synapse Health assumes delegated operational and claims responsibility for in-scope DME across Medicare Advantage, Duals, Exchange, and Commercial lines of business, with BOC accreditation and Medicare/commercial insurer contracting supporting its payor-side GTM.
The business model combines managed-services revenue from acting as delegated DME provider of record for health plans, transaction/administrative fees from third-party DME administration for hospices and SNFs, and pass-through billing reconciliation via Room + Board. The Connect Portal and Patient Portal are offered free to drive prescriber and patient adoption as a funnel into the contracted payor and provider network. GTM is sales-led and enterprise-oriented: direct enterprise sales to national health plans (including a disclosed UnitedHealthcare partnership), supported by a free self-serve provider portal, training sessions, and customer success teams for hospital and outpatient prescribers. The company was formed in November 2021 through the merger of Synapse PDI and Triple Aim Partners, is headquartered in Skokie, Illinois with six U.S. offices, employs 51–100 people, and has cumulatively raised approximately $40–45M including a GV (Google Ventures)-led Series A in December 2022.
Synapse Health firmographics
Firmographics- Name
- Synapse Health
- Legal name
- Synapse Health, Inc.
- Website
- https://synapsehealth.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Synapse Health is a technology-enabled delegated DME provider of record for U.S. health plans, unifying DME ordering, fulfillment, and delivery across patients, prescribers, DME providers, and payors through its InHome, Equip, and Patient Portal platforms and a 300+ provider network.
- Ownership category
- akta.pro rank
Synapse Health industry classification
Industry- Product category
- Healthcare DME Management Platform
- NAICS
- Computer Systems Design and Related Services (54151), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Home Respiratory & Sleep Therapy Providers (DME-Integrated) (HLAFAEAF)
- akta.pro secondary industry
- Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF)
Keywords
Where Synapse Health is headquartered
LocationHeadquarters
- HQ city
- Evanston
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Synapse Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- DME Provider of Record Services: Synapse Health serves as the accountable, delegated DME provider on record with health plans, managing the entire end-to-end equipment ordering process including intake, fulfillment, logistics, and claims submissions. They assume delegated risk and operational responsibility for in-scope DME.
- DME Benefits Management: Through the Equip model, Synapse Health serves as a third-party DME administrator connecting skilled nursing facilities and hospice organizations to network suppliers. Manages ordering, documentation, and resupply management.
- Third-Party Administration Fees: Through Room + Board initiative, Synapse addresses administrative headaches for hospices and SNFs from pass-through billing with integrated solutions for reconciling records, rates, and expediting payments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Connect Portal - Free for all users |
| Freemium | Others | Patient Portal - Free access |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Synapse Health product offering
Product offeringCore offering
Synapse Health operates a technology-enabled platform for the durable medical equipment (DME) industry, serving as a delegated DME provider of record with health plans. The platform unifies the full DME lifecycle, including intake, documentation, routing, fulfillment, logistics, and claims submissions, across Medicare Advantage, Duals, Exchange, and Commercial lines of business. Its solutions (Synapse InHome, Synapse Equip, and the Patient Portal) connect patients, prescribers, DME providers, and payors through linked digital portals backed by a network of 300+ subcontracted DME providers nationwide.
Product overview
Synapse Health is a technology-enabled platform for the durable medical equipment (DME) industry operating in a $60-70 billion U.S. DME market. The company offers a unified, connected model that streamlines the DME process from order to delivery. The core product portfolio consists of three interconnected solutions: (1) Synapse InHome for in-home DME management with Connect, Fulfill, and Deliver portals for prescribers and providers; (2) Synapse Equip for hospice and skilled nursing facility (SNF) benefit management integrated with EMR systems; and (3) the Synapse Patient Portal for patients to track orders and manage resupply. Additional offerings include the Room + Board platform for SNF/hospice collaboration and the Connect Portal for health plan/payor engagement. The company serves patients, prescribers, DME providers, and health plans through nationwide reach with over 300 subcontracted DME providers, having delivered its 1 millionth order.
Differentiator
Problem solved
Functional benefit
Brands
- Synapse Patient Portal: A patient portal helping manage medical equipment with sign forms, track orders, and update information.
- Synapse InHome
- Synapse Equip
- Synapse PDI
Products and services
- Synapse InHome A unified solution for DME order management for in-home medical needs, supporting prescribers, DME providers, and patients through intake, fulfillment, and delivery coordination. Includes three linked portals: Connect (order initiation), Fulfill (order processing), and Deliver (final delivery).
- Synapse Equip A turnkey solution for hospice and SNF DME benefit management providing a modern, intuitive ordering platform integrated with leading EMR systems for ordering, documentation, reporting, analytics, and consolidated invoicing. Operates in 49 states.
- Synapse Patient Portal A web-based portal for patients and caregivers to manage medical equipment and supplies, including signing forms, tracking orders, updating information, verifying equipment, adding payment methods, and setting up resupply. Available in English and Spanish.
- Room + Board A collaboration platform for Skilled Nursing Facilities (SNFs) and hospice organizations designed to reduce administrative headaches from pass-through billing, providing fully-integrated solutions for reconciling records and rates and expediting payments.
- Synapse Health DME Provider of Record Services Managed service offering where Synapse Health serves as the accountable, delegated DME provider of record with health plans, centralizing intake, documentation, routing, fulfillment, and claims for Medicare Advantage, Duals, Exchange, and Commercial lines of business, with typically 30-day implementation from contract to go-live.
Quantifiable outcome
- 1 millionth order delivered
- +2 more outcomes
Companies that use Synapse Health
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles4 records
Synapse Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature6 records
Synapse Health partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- PCC MarketplaceminorAnnounced PCC marketplace partnership in December 2021 to expand service offerings.
- Triple Aim PartnerscoreSynapse PDI joined forces with Triple Aim Partners in November 2021 to form Synapse Health, combining PDI's hospice and skilled nursing facility DME expertise with Triple Aim Partners' capabilities.
- National Health Plans (Medicare Advantage)corePartnership with national health plans for Medicare Advantage DME management. Synapse serves as the delegated DME provider on record, managing the complete DME ordering and fulfillment process for plan members.
- UnitedHealthcarecorePartnership with UnitedHealthcare where Synapse Health is the DME provider of record for certain health plans, creating a modern, sustainable DME system.
- MedicarecoreBOC accredited and contracted with Medicare and commercial health insurers for DME services.
Scale indicators6 records
Recent moves8 records
Expansion highlights5 records
Synapse Health competitors and assessment
Company assessmentDirect peers
- Tomorrow Health: Tomorrow Health is a technology-enabled DME management platform that partners with health plans to coordinate home-based medical equipment. It directly competes with Synapse Health in the delegated DME provider-of-record model for Medicare Advantage and commercial plans.
- Parachute Health: Parachute Health offers an e-prescribing and ordering platform for DME that connects prescribers, suppliers, and payors. It is a direct competitor to Synapse's Connect Portal and serves many of the same health plan and provider customers.
Broad incumbents
- AdaptHealth: AdaptHealth is one of the largest U.S. providers of home medical equipment, including sleep, respiratory, and mobility products. Following its merger with Apria, it serves as a broad incumbent in the same DME category that Synapse Health helps orchestrate for payors.
- Lincare (Linde): Lincare, a subsidiary of Linde, is a major U.S. provider of respiratory and home DME services. It is a broad incumbent in the home DME category that Synapse Health serves through its network and competes with for fulfillment capacity.
- Owens & Minor: Owens & Minor is a large healthcare logistics and DME distribution company through its Apria and Byram Healthcare businesses. It is a broad incumbent that competes with Synapse Health in DME distribution and home medical equipment delivery.
- Rotech Healthcare: Rotech Healthcare provides home medical equipment with a strong focus on respiratory therapy. It overlaps with Synapse Health's respiratory, oxygen, and sleep therapy DME categories and is a relevant incumbent peer.
- CareCentrix: CareCentrix, owned by Walgreens-related entities and previously Humana, manages post-acute and home-based care services for health plans. It overlaps with Synapse Health's payor-facing care coordination capabilities in the home and post-acute space.
- Apria Healthcare: Apria Healthcare, now part of Owens & Minor, is a major U.S. provider of home respiratory, sleep, and DME services. It is a broad incumbent in the categories Synapse Health serves and a relevant comparable for payor-contracted DME economics.
Emerging players
- Better Health: Better Health is an emerging DME and urological supplies provider that partners with payors and serves patients directly. It competes with Synapse Health in select DME categories (notably urological) and shares the payor-coordinated model.
- Healthmap Solutions: Healthmap Solutions is a kidney-health management company that partners with health plans and providers to coordinate care. While not a direct DME competitor, it operates a comparable payor-facing care coordination model that intersects with Synapse Health's delegated-provider positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Synapse Health social profiles
Digital presenceSynapse Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synapse Health leadership team
Management profileNumber of profiles
Profiles11 records
Synapse Health subsidiaries and ownership
Company hierarchySubsidiaries1 record
Synapse Health funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synapse Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synapse Health
What does Synapse Health do?
Synapse Health operates a technology-enabled platform for the durable medical equipment (DME) industry, serving as a delegated DME provider of record with health plans. The platform unifies the full DME lifecycle, including intake, documentation, routing, fulfillment, logistics, and claims submissions, across Medicare Advantage, Duals, Exchange, and Commercial lines of business. Its solutions (Synapse InHome, Synapse Equip, and the Patient Portal) connect patients, prescribers, DME providers, and payors through linked digital portals backed by a network of 300+ subcontracted DME providers nationwide.
Is Synapse Health a public or private company?
Synapse Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Synapse Health founded?
Synapse Health was founded in 2016. It employs 51 to 100 people.
Where is Synapse Health based?
Synapse Health is headquartered in Evanston, United States, in the North America region.
How does Synapse Health make money?
Three revenue lines are on record. DME Provider of Record Services are the primary driver. The others are DME Benefits Management and third-Party Administration Fees.
Who are Synapse Health's main competitors?
Direct peers on record are Tomorrow Health and Parachute Health. Broad incumbents are AdaptHealth, Lincare (Linde), Owens & Minor, Rotech Healthcare, CareCentrix and Apria Healthcare. Emerging players are Better Health and Healthmap Solutions.
Does Synapse Health have an API?
No public API is recorded for Synapse Health.
What industry is Synapse Health in?
Synapse Health's product category is Healthcare DME Management Platform. Its primary akta.pro industry code is HLAFAEAF, Home Respiratory & Sleep Therapy Providers (DME-Integrated), with a secondary code of CRAOAHAF, Durable Medical Equipment (DME) & Home Health Distribution. Its NAICS code is 54151 and its SIC code is 8090.