Synapse Health

What Synapse Health does

Synapse Health is a technology-enabled platform that operates as a delegated durable medical equipment (DME) provider of record for U.S. health plans, unifying a historically fragmented DME supply chain across patients, prescribers, DME providers, and payors. The company's core product portfolio consists of three interconnected solution lines: Synapse InHome, a unified in-home DME solution with linked Connect (order intake), Fulfill (provider operations), and Deliver (last-mile delivery) portals for prescribers and DME providers; Synapse Equip, a turnkey DME benefit management and ordering platform for hospice and skilled nursing facilities with EMR integrations, operating in 49 states; and the Synapse Patient Portal, a free English/Spanish self-service portal for patients and caregivers to track orders, sign forms, verify equipment, and manage resupply. An add-on Room + Board module addresses pass-through billing reconciliation for SNFs and hospices.

The underlying technology is a multi-portal SaaS workflow layer integrating EHR/EMR systems, Twilio for SMS communications, and a national network of 300+ subcontracted DME providers. Synapse Health assumes delegated operational and claims responsibility for in-scope DME across Medicare Advantage, Duals, Exchange, and Commercial lines of business, with BOC accreditation and Medicare/commercial insurer contracting supporting its payor-side GTM.

The business model combines managed-services revenue from acting as delegated DME provider of record for health plans, transaction/administrative fees from third-party DME administration for hospices and SNFs, and pass-through billing reconciliation via Room + Board. The Connect Portal and Patient Portal are offered free to drive prescriber and patient adoption as a funnel into the contracted payor and provider network. GTM is sales-led and enterprise-oriented: direct enterprise sales to national health plans (including a disclosed UnitedHealthcare partnership), supported by a free self-serve provider portal, training sessions, and customer success teams for hospital and outpatient prescribers. The company was formed in November 2021 through the merger of Synapse PDI and Triple Aim Partners, is headquartered in Skokie, Illinois with six U.S. offices, employs 51–100 people, and has cumulatively raised approximately $40–45M including a GV (Google Ventures)-led Series A in December 2022.

Name

Synapse Health

Legal name

Synapse Health, Inc.

Website

https://synapsehealth.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Synapse Health is a technology-enabled delegated DME provider of record for U.S. health plans, unifying DME ordering, fulfillment, and delivery across patients, prescribers, DME providers, and payors through its InHome, Equip, and Patient Portal platforms and a 300+ provider network.

Ownership category

akta.pro rank

Product category

Healthcare DME Management Platform

NAICS

Computer Systems Design and Related Services (54151), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Home Respiratory & Sleep Therapy Providers (DME-Integrated) (HLAFAEAF)

akta.pro secondary industry

Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF)

Keywords

• Durable medical equipment
• DME management platform
• Health plan DME provider
• Medical equipment ordering
• Patient equipment fulfillment

Headquarters

HQ city

Evanston

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. DME Provider of Record Services: Synapse Health serves as the accountable, delegated DME provider on record with health plans, managing the entire end-to-end equipment ordering process including intake, fulfillment, logistics, and claims submissions. They assume delegated risk and operational responsibility for in-scope DME.
2. DME Benefits Management: Through the Equip model, Synapse Health serves as a third-party DME administrator connecting skilled nursing facilities and hospice organizations to network suppliers. Manages ordering, documentation, and resupply management.
3. Third-Party Administration Fees: Through Room + Board initiative, Synapse addresses administrative headaches for hospices and SNFs from pass-through billing with integrated solutions for reconciling records, rates, and expediting payments.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Synapse Health operates a technology-enabled platform for the durable medical equipment (DME) industry, serving as a delegated DME provider of record with health plans. The platform unifies the full DME lifecycle, including intake, documentation, routing, fulfillment, logistics, and claims submissions, across Medicare Advantage, Duals, Exchange, and Commercial lines of business. Its solutions (Synapse InHome, Synapse Equip, and the Patient Portal) connect patients, prescribers, DME providers, and payors through linked digital portals backed by a network of 300+ subcontracted DME providers nationwide.

Product overview

Synapse Health is a technology-enabled platform for the durable medical equipment (DME) industry operating in a $60-70 billion U.S. DME market. The company offers a unified, connected model that streamlines the DME process from order to delivery. The core product portfolio consists of three interconnected solutions: (1) Synapse InHome for in-home DME management with Connect, Fulfill, and Deliver portals for prescribers and providers; (2) Synapse Equip for hospice and skilled nursing facility (SNF) benefit management integrated with EMR systems; and (3) the Synapse Patient Portal for patients to track orders and manage resupply. Additional offerings include the Room + Board platform for SNF/hospice collaboration and the Connect Portal for health plan/payor engagement. The company serves patients, prescribers, DME providers, and health plans through nationwide reach with over 300 subcontracted DME providers, having delivered its 1 millionth order.

Differentiator

Problem solved

Functional benefit

Brands

• Synapse Patient Portal: A patient portal helping manage medical equipment with sign forms, track orders, and update information.
• Synapse InHome
• Synapse Equip
• Synapse PDI

Products and services

• Synapse InHome A unified solution for DME order management for in-home medical needs, supporting prescribers, DME providers, and patients through intake, fulfillment, and delivery coordination. Includes three linked portals: Connect (order initiation), Fulfill (order processing), and Deliver (final delivery).
• Synapse Equip A turnkey solution for hospice and SNF DME benefit management providing a modern, intuitive ordering platform integrated with leading EMR systems for ordering, documentation, reporting, analytics, and consolidated invoicing. Operates in 49 states.
• Synapse Patient Portal A web-based portal for patients and caregivers to manage medical equipment and supplies, including signing forms, tracking orders, updating information, verifying equipment, adding payment methods, and setting up resupply. Available in English and Spanish.
• Room + Board A collaboration platform for Skilled Nursing Facilities (SNFs) and hospice organizations designed to reduce administrative headaches from pass-through billing, providing fully-integrated solutions for reconciling records and rates and expediting payments.
• Synapse Health DME Provider of Record Services Managed service offering where Synapse Health serves as the accountable, delegated DME provider of record with health plans, centralizing intake, documentation, routing, fulfillment, and claims for Medicare Advantage, Duals, Exchange, and Commercial lines of business, with typically 30-day implementation from contract to go-live.

Quantifiable outcome

• 1 millionth order delivered
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Five partnerships are on record, tiered minor and core.

• PCC MarketplaceminorStrategic or Co-development Partner · 1 December 2021Announced PCC marketplace partnership in December 2021 to expand service offerings.
• Triple Aim PartnerscoreStrategic or Co-development Partner · 1 November 2021Synapse PDI joined forces with Triple Aim Partners in November 2021 to form Synapse Health, combining PDI's hospice and skilled nursing facility DME expertise with Triple Aim Partners' capabilities.
• National Health Plans (Medicare Advantage)coreStrategic or Co-development PartnerPartnership with national health plans for Medicare Advantage DME management. Synapse serves as the delegated DME provider on record, managing the complete DME ordering and fulfillment process for plan members.
• UnitedHealthcarecoreStrategic or Co-development PartnerPartnership with UnitedHealthcare where Synapse Health is the DME provider of record for certain health plans, creating a modern, sustainable DME system.
• MedicarecoreStrategic or Co-development PartnerBOC accredited and contracted with Medicare and commercial health insurers for DME services.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Tomorrow Health: Tomorrow Health is a technology-enabled DME management platform that partners with health plans to coordinate home-based medical equipment. It directly competes with Synapse Health in the delegated DME provider-of-record model for Medicare Advantage and commercial plans.
• Parachute Health: Parachute Health offers an e-prescribing and ordering platform for DME that connects prescribers, suppliers, and payors. It is a direct competitor to Synapse's Connect Portal and serves many of the same health plan and provider customers.

Broad incumbents

• AdaptHealth: AdaptHealth is one of the largest U.S. providers of home medical equipment, including sleep, respiratory, and mobility products. Following its merger with Apria, it serves as a broad incumbent in the same DME category that Synapse Health helps orchestrate for payors.
• Lincare (Linde): Lincare, a subsidiary of Linde, is a major U.S. provider of respiratory and home DME services. It is a broad incumbent in the home DME category that Synapse Health serves through its network and competes with for fulfillment capacity.
• Owens & Minor: Owens & Minor is a large healthcare logistics and DME distribution company through its Apria and Byram Healthcare businesses. It is a broad incumbent that competes with Synapse Health in DME distribution and home medical equipment delivery.
• Rotech Healthcare: Rotech Healthcare provides home medical equipment with a strong focus on respiratory therapy. It overlaps with Synapse Health's respiratory, oxygen, and sleep therapy DME categories and is a relevant incumbent peer.
• CareCentrix: CareCentrix, owned by Walgreens-related entities and previously Humana, manages post-acute and home-based care services for health plans. It overlaps with Synapse Health's payor-facing care coordination capabilities in the home and post-acute space.
• Apria Healthcare: Apria Healthcare, now part of Owens & Minor, is a major U.S. provider of home respiratory, sleep, and DME services. It is a broad incumbent in the categories Synapse Health serves and a relevant comparable for payor-contracted DME economics.

Emerging players

• Better Health: Better Health is an emerging DME and urological supplies provider that partners with payors and serves patients directly. It competes with Synapse Health in select DME categories (notably urological) and shares the payor-coordinated model.
• Healthmap Solutions: Healthmap Solutions is a kidney-health management company that partners with health plans and providers to coordinate care. While not a direct DME competitor, it operates a comparable payor-facing care coordination model that intersects with Synapse Health's delegated-provider positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SynapseHealthMyDME
• LinkedInlinkedin.com/company/synapsehealthdme

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synapse Health