What DexCare does

DexCare, Inc. is a Seattle-based healthcare technology company that provides a platform-as-a-service solution for patient navigation and health system capacity management. Founded in 2021/2022 as a spinout from Providence Health System's Digital Innovation Group, DexCare addresses the structural problem that health systems have abundant clinical capacity but cannot connect patients to available appointments due to fragmented scheduling systems, siloed provider data, and inconsistent routing logic across access points. The platform is architected in three layers — a Data Layer (Provider Graph and PDM+), a Navigation Layer (Rules Engine, Matching & Scoring, Workflow Decisioning, AI Agents), and an Activation Layer spanning web, mobile, chat, call center, and APIs — and is sold as modular SaaS solutions including Acquire (SEO/AEO), Search & Schedule, PDM+, Optimize AI, Virtual On Demand, and a Federal Health Platform serving the VA and DoD.

DexCare's technology integrates bi-directionally with Epic, MyChart SSO, EHRs, CRMs, and credentialing systems, with an API-first architecture and developer portal at developers.dexcarehealth.com enabling extensibility into customer call centers, apps, and tools. AI capabilities are core to product functionality — natural language search, AI agents for chat and voice routing, AI-powered provider data ingestion and enrichment, and AI Assist as a staff copilot — rather than incidental features. The company sells exclusively to large health systems through enterprise field sales targeting CDOs, COOs, and digital transformation leaders, with quote-based multi-year contracts and no public pricing.

The customer base spans 46 health systems across all 50 U.S. states, including Providence, SSM Health, Kaiser Permanente, Texas Health Resources, MUSC, Piedmont, and the University of Rochester Medical Center, with reported outcomes including 40% more appointments per clinical team, 78% more bookings, 4x online booking completion at SSM Health, and 30% new patient acquisition lift at Providence. DexCare has raised over $146M from healthcare-focused venture investors including Transformation Capital, SpringRock Ventures, Kaiser Permanente Ventures, ICONIQ Growth, Define Ventures, Frist Cressey Ventures, Allumia Ventures, and Mass General Brigham, and was ranked #1 in the 2025 KLAS Emerging Solutions Top 20 for Improving Patient Experience.

Name

DexCare

Legal name

DexCare, Inc.

Website

https://www.dexcare.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

DexCare is a Seattle-based SaaS platform that helps large health systems route patients to available care across fragmented scheduling systems, using AI-powered navigation, provider data management, and virtual care tools.

Ownership category

akta.pro rank

Product category

Healthcare Patient Navigation Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)

Keywords

• Patient navigation platform
• Healthcare scheduling software
• Provider data management
• Virtual care platform
• Patient access technology

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription/SaaS: B2B SaaS platform subscription model for health systems. Platform pricing likely varies by health system size, number of access points, and modules deployed (Acquire, Search & Schedule, PDM+, Optimize AI, Virtual On Demand).

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

DexCare provides a platform-as-a-service patient navigation solution for health systems that uses AI-powered routing, scheduling, and provider data management to connect patients to available care across fragmented access points. The platform combines a unified Provider Graph, a Rules Engine, Matching & Scoring, Workflow Decisioning, and AI agents to operationalize scheduling logic across web, mobile, call center, chat, and referral channels. Modules include Acquire (SEO/AEO visibility), Search & Schedule, PDM+ (Provider Data Management), Optimize AI, Virtual On Demand, and a Federal Health Platform for VA/DoD environments.

Product overview

DexCare is a patient navigation platform architected as a unified system with three core layers — a Data Layer (PDM+ and the Provider Graph), a Navigation Layer (Rules Engine, Matching & Scoring, Workflow Decisioning, and AI Agents), and an Activation Layer — plus modular solutions deployed on top: Acquire (SEO/AEO visibility), Search & Schedule (natural-language booking), PDM+ (provider data governance), Optimize AI (specialty workflow optimization), Virtual On Demand (on-demand virtual care), and a Federal Health Platform for VA/DoD environments. The platform is offered as a SaaS system deployed within health systems, with API extensibility to call centers, apps, chat, and third-party tools. A companion resource library includes playbooks, case studies, webinars, and podcasts.

Differentiator

Problem solved

Functional benefit

Products and services

• DexCare Platform Unified patient navigation platform consisting of three layers: a Data Layer (Provider Graph, PDM+), a Navigation Layer (routing intelligence, matching & scoring, rules engine), and an Activation Layer (web, mobile, chat, call center execution). Central infrastructure connecting fragmented health system data to patient access points, sold to health systems as a SaaS deployment with API extensibility.
• Acquire SEO and Answer Engine Optimization (AEO) module that makes health systems visible in organic search and AI answers. Builds fast-loading, conversion-optimized pages with structured data and authority signals for search engines and AI citation. Targets keywords in cardiology, orthopedics, cancer care, and provider searches for health system marketing teams.
• Search & Schedule Patient scheduling module that interprets natural patient language queries (e.g., 'knee pain', 'doctor near me who takes my insurance') and matches them to appropriate care across primary, specialty, urgent, and virtual options. Routes patients to the right venue based on clinical fit, availability, and location, deployable via web, APIs, chat, and embeddable booking tools.
• PDM+ (Provider Data Management) AI-powered provider data management layer that consolidates provider records from credentialing systems, EMRs, CRMs, and spreadsheets into a governed, durable source of truth. Structures data around care flow (visit types, routing logic, modality preferences) rather than flat directories, powering search, routing, and scheduling across all access channels for health systems.
• Optimize AI Specialty care workflow optimization module that captures scheduling rules, tribal knowledge, and decision trees from documents and staff, codifying them into visual, governable decision trees. Prevents mis-bookings, catches scheduling conflicts before patients book, and reduces reschedules by ensuring specialty scheduling logic is consistent and visible across web, mobile, chat, and call center.
• Virtual On Demand On-demand virtual care module handling low-acuity patient demand via chat, voice, and video without requiring app downloads or account creation. Absorbs overflow demand, deflects avoidable ED and clinic visits, and coordinates with NPs, PAs, and physicians in real time. Includes MyChart SSO integration and next-step care guidance to keep patients within the health system.
• Federal Health Platform Specialized navigation platform for federal healthcare systems (VA, DoD), connecting service members and veterans to care across VA facilities, VISN networks, and community care networks. Tracks care pathways from active duty through VA enrollment, with golden record management, national appointment routing, and borderless on-demand care capabilities. Targets the 9+ million unused VA appointments annually and VA disability claims backlog.

Quantifiable outcome

• 40% more appointments without expanding clinical team
• +7 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability10 records

Feature9 records

Partnerships

Three partnerships are on record, tiered foundational and core.

• ProvidencefoundationalStrategic or Co-development PartnerOriginal incubator of DexCare through Providence Digital Innovation Group. Platform first deployed at Providence Express Care and proven during COVID-19 pandemic. Former CEO Rod Hochman provides testimonial.
• EpiccoreTechnology or IntegrationDeep integration with Epic EHR systems and MyChart patient portal. DexCare platform connects to Epic scheduling and provider data systems.
• Epic MyChartcoreTechnology or IntegrationSSO integration with Epic MyChart for seamless patient authentication across DexCare virtual care platform.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Kyruus: Kyruus operates a provider data management and patient access platform for health systems, with strong overlap to DexCare's PDM+ and Search & Schedule modules. Both companies compete for the same CDO/COO buyer and pursue similar enterprise SaaS motions in large IDNs.
• Luma Health: Luma Health provides patient scheduling, engagement, and access automation for health systems, directly competing with DexCare's Search & Schedule and Virtual On Demand modules. Both target mid-to-large IDNs seeking to reduce call center load and improve online booking conversion.
• Qventus: Qventus applies AI to hospital operations, including capacity optimization and patient flow — directly overlapping with DexCare's Workflow Decisioning, Matching & Scoring, and Optimize AI capabilities. Both sell to hospital operations leaders on measurable ROI from improved capacity utilization.
• Phreesia: Phreesia provides patient intake, scheduling, and registration workflows for health systems, with overlap to DexCare's search-and-schedule and pre-visit routing. Phreesia is a public company with a broader patient intake focus but competes for the same digital front-door budget.
• symplr: symplr offers provider data management, credentialing, and workforce solutions — overlapping with DexCare's PDM+ module. Both compete for health system spend on provider data governance and directory accuracy.
• LeanTaaS: LeanTaaS uses AI to optimize hospital capacity, infusion centers, and OR scheduling — overlapping with DexCare's capacity-aware routing and Optimize AI capabilities. Both sell to COOs and access leaders on utilization-driven ROI.

Emerging players

• ReferWell: ReferWell focuses on care navigation and referral management for health systems and payers, adjacent to DexCare's Workflow Decisioning and Federal Health Platform offerings. It is a smaller player but pursues the same patient-routing problem with a referral-led approach.
• Notable: Notable builds AI-powered automation for hospital operations including scheduling and patient intake — emerging overlap with DexCare's Virtual On Demand and AI Assist modules. Notable is earlier-stage but pursues a similar AI-first automation thesis.

Broad incumbents

• R1 RCM: R1 RCM is a large revenue cycle management and patient access platform serving many of the same IDN customers as DexCare. While R1 is broader (covering RCM end-to-end), its patient access and scheduling modules overlap with DexCare's core platform.
• Optum (UnitedHealth Group): Optum offers a broad portfolio of healthcare technology, analytics, and care navigation services — including provider data and patient access capabilities that overlap with DexCare's platform. As the largest incumbent in healthcare technology, Optum represents both a competitor for enterprise deals and a potential strategic acquirer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dexcare
• Xx.com/dexcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DexCare