What UnityAI does

UnityAI is a Nashville, Tennessee-based healthcare technology company founded in 2023 by three former HCA Healthcare executives, including former HCA Chief Data Officer Edmund Jackson. The company operates an agentic AI platform composed of three core modules: PatientOps (voice, text, email, and chat patient engagement in 90+ languages handling scheduling, intake, insurance verification, and follow-up), StaffOps (EHR and HR-integrated workforce scheduling that dynamically matches clinical staff to real-time patient demand), and PracticeOps (multi-site predictive operations intelligence). The platform is built on a combination of reinforcement learning and large language models, with a progressive responsibility rollout methodology that uses defined guardrails and confidence thresholds to route edge cases back to human staff. A co-developed offering, the Emma virtual care navigator, was built with Peregrine Health to automate scheduling, referrals, and patient communication for behavioral health FQHCs.

The platform serves ambulatory and outpatient healthcare providers across multiple specialties, including radiology clinics, oncology groups, behavioral health organizations, dental practices, ambulatory surgery centers, and outpatient clinics. Disclosed customers and channel partners include Tennessee Oncology, Spero Health (60+ outpatient substance use disorder treatment clinics), Peregrine Health (300+ FQHC locations across 17 states), Equality Health, PlanetDDS, and AmeriPro. By early 2026 the company reported operating across more than 350 outpatient sites and 70 hospitals, handling over 300,000 patient interactions per month.

UnityAI generates revenue through a B2B SaaS-style subscription model combined with usage-based components tied to patient interaction volume, plus enterprise implementation and managed service deployments for larger networks. Pricing is quote-based and not publicly disclosed, with all commercial conversions flowing through Request Demo and Book a Call CTAs. Go-to-market is a direct enterprise field sales motion led by the founding team's HCA and Whistler Capital Partners networks, complemented by strategic partner channel deployments. The company has raised $15 million in disclosed funding: a $4 million seed round in February 2024 led by Max Ventures and an $8.5 million Series A in March 2026 led by Third Prime, with proceeds earmarked for go-to-market scaling and customer-facing hiring over a two-year horizon.

Name

UnityAI

Legal name

UnityAI Incorporated

Website

https://unityai.co

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

UnityAI builds agentic AI software for ambulatory healthcare operations, automating patient scheduling, intake, follow-up, and workforce coordination across outpatient clinics, health systems, and specialty practices through its PatientOps, StaffOps, and PracticeOps platform.

Ownership category

akta.pro rank

Product category

Healthcare Operations AI Software

NAICS

Ambulatory Health Care Services (621), Computer Systems Design and Related Services (54151)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

akta.pro secondary industry

Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)

Keywords

• Healthcare AI platform
• Patient scheduling automation
• Clinical workforce scheduling
• Ambulatory operations software
• Agentic healthcare AI

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Operations AI Platform Licensing: B2B SaaS-style deployment of the PatientOps / StaffOps / PracticeOps agentic AI platform to healthcare providers (large clinics, multi-site outpatient providers, health systems, FQHCs). Evidence supports recurring platform subscriptions covering voice, SMS, email, chat, EHR/HR integrations, and 24/7 autonomous workflow completion.
2. Usage-Driven / Volume-Based AI Services: Services scale with patient interaction volume (e.g., platform handling 200,000-300,000 patient interactions monthly), implying a usage or volume component on top of platform subscriptions. Voice/text minutes and per-interaction processing are likely monetized.
3. Enterprise Implementation & Managed Service Deployments: Custom rollout to enterprise networks (e.g., Spero Health's 60+ clinics, Peregrine Health's 300+ clinic FQHC footprint in 17 states) with implementation in 30 days or less and ongoing managed service support.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels7 records

Core offering

UnityAI provides an agentic AI platform for ambulatory healthcare operations, composed of three integrated modules: PatientOps (voice, text, email, and chat patient engagement automating scheduling, reminders, intake, insurance verification, and follow-up in 90+ languages), StaffOps (workforce scheduling that dynamically matches clinical staff with real-time patient demand via EHR and HR integrations), and PracticeOps (predictive operational intelligence for multi-site practices). The platform integrates directly with customers' existing EMRs/EHRs and HR systems, deploys in 30 days or less, and is sold as enterprise B2B subscriptions to large-scale clinics, multi-site outpatient providers, health systems, and FQHCs.

Product overview

UnityAI is a single, unified agentic-AI platform composed of three tightly integrated core modules — PatientOps (patient engagement), StaffOps (workforce scheduling), and PracticeOps (predictive practice intelligence) — that together automate the administrative operations of large-scale outpatient clinics, ambulatory surgery centers, and health systems. Built on reinforcement learning and large language models, the platform is complemented by specialty-tuned offerings such as the Emma virtual care navigator (deployed with Peregrine Health across FQHCs) and powers customer-specific deployments including Spero Health's addiction treatment network; it integrates directly with customers' existing EMRs/EHRs and HR systems to deliver voice, text, email, and chat automation in over 90 languages.

Differentiator

Problem solved

Functional benefit

Brands

• PatientOps: Agentic AI platform engaging patients with voice, text, email, and chat across 90+ languages to automate scheduling, reminders, intake, and follow-up.
• StaffOps
• PracticeOps
• Emma

Products and services

• PatientOps Agentic AI patient engagement platform that automates patient scheduling, reminders, intake, insurance verification, follow-up, and inbound/outbound communications across voice, text, email, and chat in 90+ languages, 24/7. Cited at 98% patient satisfaction and available across ambulatory healthcare customers including Tennessee Oncology, Spero Health, Peregrine Health, and Equality Health.
• StaffOps Agentic AI platform for healthcare workforce scheduling that dynamically matches clinical staff with real-time patient demand by integrating with EHR and HR systems; supports agentic employee call-in coordination, autonomous coverage workflows, and predictive staffing insights. Cited at 29% higher scheduler productivity and 75% workforce savings.
• PracticeOps Predictive practice intelligence module that monitors operations and anticipates needs, providing multi-site insights, automated appointment rebooking, patient flow to new providers, and multi-channel notifications for ambulatory practices.
• Emma (Virtual Care Navigator) AI-powered virtual care navigator co-developed with Peregrine Health that automates scheduling, referral management, and patient communication for behavioral health FQHCs across 300+ clinic locations in 17 states.

Quantifiable outcome

• 98% patient satisfaction
• +10 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability12 records

Feature10 records

Partnerships

Two partnerships are on record, tiered flagship.

• Spero HealthflagshipStrategic or Co-development Partner · 20 May 2026Strategic partnership announced May 20, 2026 to deploy UnityAI's PatientOps AI platform across Spero Health's national network of over 60 outpatient substance use disorder treatment clinics. Initial rollout focuses on automated call management, with expansion planned into outbound communication and longitudinal patient engagement to improve care retention and address front-line workforce shortages in addiction care.
• Peregrine HealthflagshipStrategic or Co-development Partner · 14 October 2025Exclusive partnership announced October 14, 2025 to co-develop and deploy Emma, an AI-powered virtual care navigator automating scheduling, referral management, and patient communication for behavioral health FQHCs. Delivered 75% reduction in workforce requirements for scheduling, 15% reduction in no-show rates, and faster referral-to-appointment timelines across Peregrine's 300-plus clinic locations in 17 states.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hyro AI: Healthcare-specific conversational AI platform offering voice and chat agents for patient scheduling, intake, and routing across large health systems; closest direct competitor to UnityAI's PatientOps in both product and target customer.
• Luma Health: Patient engagement and scheduling automation platform for ambulatory and specialty providers, offering AI-driven scheduling, reminders, intake, and referral workflows; competes head-to-head with UnityAI across outpatient and specialty verticals.
• Notable: Healthcare automation platform that uses AI agents to handle patient intake, scheduling, billing, and outreach for ambulatory providers and health systems; directly comparable in workflow-completion positioning.
• Suki AI: AI voice assistant and ambient documentation tool deployed inside health systems and ambulatory practices; overlapping healthcare AI agent thesis with UnityAI, though more clinician-facing than patient-facing.
• Memora Health: AI-powered patient engagement platform that automates scheduling, reminders, and longitudinal care follow-ups via text and chat; comparable ambulatory vertical focus and workflow-completion thesis.
• Infinitus Systems: Voice AI platform automating back-office healthcare phone calls including benefits verification, prior authorization, and scheduling; closely comparable technology stack and enterprise healthcare GTM.
• Kyruus: Provider search, scheduling, and data management platform for health systems and large ambulatory networks; overlaps UnityAI on multi-site scheduling orchestration and provider data infrastructure.

Broad incumbents

• Microsoft Cloud for Healthcare / Nuance: Broad incumbent offering ambient clinical documentation, patient engagement, and conversational AI inside the Microsoft healthcare cloud; competes indirectly with UnityAI by bundling similar capabilities into a much larger platform play.

Emerging players

• DeliverHealth: Healthcare-focused AI and automation platform offering patient scheduling, revenue cycle, and clinical documentation solutions; emerging competitor with overlapping ambulatory workflows.

Others

• Zocdoc: Patient scheduling marketplace and provider search platform for ambulatory care; adjacent rather than direct competitor as it lacks agentic workflow completion but operates in the same patient scheduling category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UnityAI