Skit
Skit.ai builds a GenAI-first collections platform that automates inbound and outbound debt-recovery interactions across voice, SMS, email, and chat for creditors, lenders, banks, and third-party collections agencies, using proprietary Large Collection Models and a multi-agent AI architecture.
- Company typePrivate
- Founded2016
- HeadquartersBangalore, India
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Skit does
Skit (legal entity: Cyllid Technologies Private Limited in India; SKIT USA, Inc. in the US; previously known as Vernacular.ai) is a private, Bangalore-headquartered AI software company that builds a GenAI-first collections and accounts-receivable platform for the Accounts Receivable Management (ARM) ecosystem. Founded in 2016 and rebranded to Skit.ai in 2021, the company combines a Collection Intelligence Platform for decisioning and journey design with a multi-agent AI Agent Ecosystem (Decisioning, Compliance, Orchestration, QA, Insight, and Learning agents) that automates inbound and outbound consumer interactions across voice, SMS, email, and chat. Its proprietary Large Collection Models (LCMs) are foundation models trained on millions of regulated consumer interactions to encode collections-specific language, tone, and negotiation patterns; the platform also integrates with a broad stack of third-party LLM, ASR, TTS, telephony, payment, and CRM providers.
The company's primary customers are creditors, lenders, banks, fintechs, and third-party collections agencies operating in debt categories spanning credit cards, personal loans, auto finance, medical debt, Buy Here Pay Here, retail, and student loans. Disclosed enterprise customers include IndusInd Bank, Pollack & Rosen, Revenue Enterprises, Veros Credit, Southwest Recovery Services, UOwn Leasing, SameDay Auto Finance, Day Knight and Associates, Creditors' Discount and Audit Company, Transfinancial Companies, and Eagle Accounts Group. Skit monetizes via a hybrid SaaS subscription plus performance-based / outcome-based pricing model in which fees are tied to collection outcomes, and it sells through a direct enterprise field-sales motion with live production-grade pilots of 30-60 days prior to full deployment. The company holds SOC 2 Type II, ISO 27001, HIPAA, HITECH, PCI-DSS 4.0, and GDPR certifications, and embeds FDCPA, TCPA, Reg F, UDAAP, and HIPAA regulatory guardrails into its core architecture.
The company is led by founder and CEO Sourabh Gupta, with a team of 200+ professionals operating from India (Bangalore) and US (New York) headquarters. Total disclosed funding is approximately $28.1 million across a seed/Series A (May 2020, ~$5.1M led by Exfinity, IAN, Kalaari) and a $23M Series B (September 2021 led by WestBridge Capital). As of available signals, the platform reports 100+ enterprise customers, 2M+ consumers powered, 53,000+ creditor partnerships, 1 billion conversations handled, and $1B+ in accounts resolved. The company has received recognition as a Gartner Cool Vendor in Conversational AI (2022), a CCW Disruptive Technology of the Year (2022), a Gold Stevie winner (2023), and an IDC Innovator for Voice AI in Hospitality and Travel (2025).
Skit firmographics
Firmographics- Name
- Skit
- Legal name
- CYLLID TECHNOLOGIES PRIVATE LIMITED
- Website
- https://skit.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Skit.ai builds a GenAI-first collections platform that automates inbound and outbound debt-recovery interactions across voice, SMS, email, and chat for creditors, lenders, banks, and third-party collections agencies, using proprietary Large Collection Models and a multi-agent AI architecture.
- Ownership category
- akta.pro rank
Skit industry classification
Industry- Product category
- AI Debt Collection Software
- NAICS
- Collection Agencies (561440), Collection Agencies (56144), Software Publishers (513210), Software Publishers (5132)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Collections, Recovery & Debt Management Platforms (FSAGAHAI)
- akta.pro secondary industry
- Collections Technology, Dialing & Workflow Platforms (FSAKAJAI)
Keywords
Where Skit is headquartered
LocationHeadquarters
- HQ city
- Bangalore
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
Skit business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: AI-powered collections platform sold as subscription to creditors, lenders, and collections agencies. Performance-based pricing model where the company earns more as collections increase.
- Usage-based / Outcome-based Pricing: Contingency-based models where fees are tied to collection outcomes. Risk-free pricing structure aligned with client success - 'when you win, we win'.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Multi-year contract | Performance-based / Outcome-based pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
Skit product offering
Product offeringCore offering
Skit (Skit.ai) provides a GenAI-first collections technology platform that automates accounts receivable and debt recovery workflows for creditors, lenders, and third-party collection agencies. The platform combines a Collection Intelligence decisioning layer with specialized AI agents that conduct human-like conversations across voice, SMS, email, and chat, supported by a built-in compliance engine covering FDCPA, TCPA, Reg F, UDAAP, HIPAA, PCI-DSS, and SOC 2 Type II. It is sold as a subscription SaaS product on performance-based or contingency-aligned multi-year contracts.
Product overview
Skit.ai is a GenAI-first collections technology platform serving creditors, lenders, and collection agencies in the Accounts Receivable Management (ARM) ecosystem. The platform combines a Collection Intelligence Platform for strategic decisioning and journey orchestration with a specialized AI Agent Ecosystem for omnichannel outreach across voice, email, SMS, and chat. A Compliance Layer provides built-in regulatory guardrails (FDCPA, TCPA, Reg F, HIPAA, PCI-DSS) integrated across all interactions. The company leverages proprietary Large Collection Models (LCMs) trained on collections-specific data, integrating with multiple LLM providers (OpenAI, Google, Azure OpenAI, Cerebras, Groq), ASR/TTS vendors (Deepgram, ElevenLabs, Cartesia, Speechmatics), telephony systems (Twilio, Genesys, TCN), payment processors (Paymentus, Nuvei, Repay), and CRMs (Salesforce). Founded in 2016 and rebranded from Vernacular.ai to Skit in 2021.
Differentiator
Problem solved
Functional benefit
Products and services
- Collection Intelligence Platform AI-powered decisioning and journey-design platform for collections that segments accounts into cohorts using predictive modeling, designs automated collection flows with a no-code journey builder, and iteratively optimizes strategies based on real-time signals and outcomes. Targeted at enterprise creditors, lenders, and collections agencies in the ARM ecosystem.
- AI Agent Ecosystem Ecosystem of specialized AI agents for collections automation, including Decisioning, Compliance, Orchestration, QA, Insight, and Learning agents, plus conversational agents covering Voice, Email, SMS, and Chat channels with multilingual support. Designed for enterprise creditors, lenders, and collections agencies.
- Compliance Layer
Quantifiable outcome
- 10X ROI achieved
- +7 more outcomes
Companies that use Skit
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles2 records
Skit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration45 records
AI capability12 records
Feature5 records
Skit partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core.
- OpenAIcoreLLM integration for advanced natural language understanding, reasoning, and content generation
- GooglecoreAccess to Google's multimodal and large-scale AI models for reasoning and data processing
- Azure OpenAIcoreEnterprise-grade access to OpenAI models with Microsoft security and compliance controls
- GroqcoreUltra-low latency inference integration powered by Language Processing Units (LPUs)
- TwiliocoreProgrammable APIs for SMS notifications and voice calling across US and Canada
- SalesforcecoreCRM platform integration for real-time data exchange and customer management
- GenesyscoreContact center integration for omnichannel customer engagement
- TCNcoreCloud contact center integration for inbound and outbound calling, compliance controls, and automated notifications
- ExotelcoreCloud telephony integration using virtual numbers, IVR, and automated calls
- DeepgramcoreAI-powered speech recognition integration for fast, accurate real-time transcription
- ElevenLabscoreAI voice synthesis integration for realistic, expressive speech across languages
- CartesiacoreReal-time text-to-speech integration for low-latency, lifelike voice generation
- Amazon Web ServicescorePrimary cloud provider for infrastructure across US, Canada, India, and Indonesia
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Skit competitors and assessment
Company assessmentDirect peers
- Sierra AI: Sierra builds enterprise AI agents for customer experience, directly competing with Skit's voice/omnichannel agent offerings. Backed at unicorn valuation, it targets similar enterprise buyers across CX and operational use cases.
- PolyAI: PolyAI provides enterprise voice assistants for customer service and contact center automation, overlapping directly with Skit's voice AI offering. Both target enterprise CX modernization with conversational AI.
- Replicant: Replicant offers AI voice agents for contact center automation across inbound service and outbound calls, serving the same enterprise CX modernization use case as Skit.
- Observe.AI: Observe.AI provides conversation intelligence and AI agent platforms for contact centers, including collections-adjacent workflows. Strong direct overlap with Skit's AI Agent Ecosystem.
- LiveVox: LiveVox is a cloud contact center platform purpose-built for collections and ARM, making it a direct competitor in the same buyer segment that Skit serves with AI-driven voice automation.
Emerging players
- Balto: Balto delivers real-time AI agent assistance and quality assurance for contact centers, with some overlap to Skit's QA Agent and orchestration capabilities but a narrower product scope.
- CallMiner: CallMiner provides conversation analytics for contact centers, including collections-adjacent use cases. It overlaps with Skit's QA and Insight agents, though it is more focused on analytics than autonomous action.
- Posh AI: Posh builds conversational AI assistants for banks and credit unions, with overlap to Skit's banking and financial services use cases but narrower in collections-specific automation.
Broad incumbents
- Genesys: Genesys is a broad cloud contact center incumbent that partners with and competes against Skit for enterprise CX workloads. It offers overlapping omnichannel capabilities across much larger enterprise accounts.
- NICE Ltd. NICE is a large enterprise CX and analytics vendor with contact center AI capabilities that overlap with Skit's offerings. It serves the same enterprise buyers but as part of a broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Skit social profiles
Digital presenceSkit compliance and trust
Trust signalCompliance6 records
Skit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Skit leadership team
Management profileNumber of profiles
Profiles6 records
Skit funding detail
Funding detailFunding overview
Funding rounds4 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Skit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Skit
What does Skit do?
Skit (Skit.ai) provides a GenAI-first collections technology platform that automates accounts receivable and debt recovery workflows for creditors, lenders, and third-party collection agencies. The platform combines a Collection Intelligence decisioning layer with specialized AI agents that conduct human-like conversations across voice, SMS, email, and chat, supported by a built-in compliance engine covering FDCPA, TCPA, Reg F, UDAAP, HIPAA, PCI-DSS, and SOC 2 Type II. It is sold as a subscription SaaS product on performance-based or contingency-aligned multi-year contracts.
Is Skit a public or private company?
Skit is a private company. It is classified as venture growth investor backed and is currently operating.
When was Skit founded?
Skit was founded in 2016. It employs 101 to 250 people.
Where is Skit based?
Skit is headquartered in Bangalore, India, in the Asia region.
How does Skit make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are usage-based / Outcome-based Pricing.
Who are Skit's main competitors?
Direct peers on record are Sierra AI, PolyAI, Replicant, Observe.AI and LiveVox. Emerging players are Balto, CallMiner and Posh AI. Broad incumbents are Genesys and NICE Ltd..
Does Skit have an API?
No public API is recorded for Skit.
What industry is Skit in?
Skit's product category is AI Debt Collection Software. Its primary akta.pro industry code is FSAGAHAI, Collections, Recovery & Debt Management Platforms, with a secondary code of FSAKAJAI, Collections Technology, Dialing & Workflow Platforms. Its NAICS code is 561440 and its SIC code is 7320.