Level AI
Level AI is a Mountain View-based AI software company that sells a full-stack platform, including automated QA, agent assist, Voice AI, and autonomous "AI Workers," to enterprise contact centers across software, financial services, retail, and BPO verticals.
- Company typePrivate
- Founded2021
- HeadquartersMountain View, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Level AI does
Level AI is a private, Mountain View-based software company that builds a full-stack AI platform for enterprise contact centers. Its product suite combines automated quality assurance, real-time agent assist, agent coaching, analytics, and proprietary voice AI capabilities, and it now extends into autonomous "AI Workers" that execute back-office CX roles such as coaching plan generation, conversation research, and executive reporting. The core architecture layers generative AI, NLP, speech recognition, predictive analytics, and adaptive workflows around a shared data backbone, with 150+ integrations into the surrounding contact center ecosystem.
The company sells primarily through enterprise field sales, with "Schedule a Demo" calls to action on its website, and monetizes via subscription SaaS contracts that bundle core modules, AI Workers licenses, and voice agent capacity. Customers are large organizations running contact centers; named logos include OpenTable, Toast, Carta, Smartsheet, VistaPrint, Ollie Pets, Empyrean, Purple, and Extra Space Storage, spanning verticals such as restaurant technology, financial services, software, retail, and BPO. Roughly 100 enterprise contact centers reportedly run AI Workers on the platform, with over 25,000 worker runs executed to date.
Level AI is venture-backed, having closed a $2M seed in 2019, a $13M Series A in August 2021, a $20M Series B led by Battery Ventures in March 2022 (fourfold valuation increase), and a $39.4M Series C led by Adams Street Partners in July 2024, bringing total disclosed funding to approximately $74 million. The company was founded by Ashish Nagar, a former Amazon Alexa product leader, and the broader leadership team includes a VP of Business Operations, a Head of Product for AI/CV/Analytics, a growth marketing lead, and a newly appointed CX Executive in Residence. Recognized as 'Pioneering' by CMP Research in both Automated QA/QM and Customer Analytics (2026) and rated 4.7 on G2 with 200+ reviews, Level AI competes in an AI-for-customer-service market estimated at $12.06B in 2024 and projected to reach $47.82B by 2030 at a 25.8% CAGR.
Level AI firmographics
Firmographics- Name
- Level AI
- Legal name
- Level AI
- Website
- https://thelevel.ai
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Level AI is a Mountain View-based AI software company that sells a full-stack platform, including automated QA, agent assist, Voice AI, and autonomous "AI Workers," to enterprise contact centers across software, financial services, retail, and BPO verticals.
- Ownership category
- akta.pro rank
Level AI industry classification
Industry- Product category
- Contact Center AI
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Level AI is headquartered
LocationHeadquarters
- HQ city
- Mountain View
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Level AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Level AI operates as a SaaS platform providing AI-powered customer service solutions to enterprise contact centers on a subscription basis
- AI Workers License: Specialized AI agents (coaches, analysts, QA leads, CX executives) sold as part of the platform subscription
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Level AI product offering
Product offeringCore offering
Level AI provides a unified full-stack AI platform for enterprise contact centers that combines AI automation, real-time agent assist, automated quality assurance, and customer analytics. Its standalone offerings include AI Workers (autonomous AI agents for back-office CX roles), AI Virtual Agent (voice agents with sub-2-second latency, originally launched as Naviant), Auto-QA, Agent Assist, Agent Screen Recording, and the Full Stack AI / One AI Platform architecture that connects AI and human agents in a shared system.
Product overview
Level AI is a customer intelligence platform for enterprise contact centers offering a unified full-stack AI platform with multiple integrated modules. The core offering includes AI Workers (autonomous agents for back-office CX roles), AI Virtual Agent (voice agents with proprietary voice AI), and Auto-QA (automated quality assurance). Supporting modules include Agent Coaching, Agent Assist, Agent Screen Recording, Agent GPT, Voice of the Customer, Analytics, and iCSAT. The platform is built on a unified AI architecture called Full Stack AI that connects AI and human agents in a shared system. The AI Core layer includes Voice AI and Speech Recognition capabilities. The architecture enables real-time shared learning across all modules.
Differentiator
Problem solved
Functional benefit
Brands
- Naviant: AI virtual agent designed for customer experience with human-like conversations, actions for automation, and continuous improvement in hybrid contact centers.
Products and services
- Level AI Customer Intelligence Platform Unified full-stack AI platform for enterprise contact centers combining AI automation, real-time agent assist, automated quality assurance, and customer analytics in a single integrated system, sold on a B2B SaaS subscription basis.
- AI Workers Suite of specialized autonomous AI agents for back-office CX roles including coaches, analysts, QA leads, and CX executives, executing daily operations such as coaching plan generation, conversation research, and executive reporting.
- AI Virtual Agent Voice agent platform delivering human-quality AI for customer interactions, featuring proprietary Voice AI with sub-2-second latency, Automation Discovery that scans 100% of customer interactions, and Adaptive Workflows that combine agentic reasoning with deterministic controls for intelligent automation across hybrid contact centers.
- Auto-QA Automated quality assurance for contact centers using AI to analyze 100% of customer interactions, automatically score agent performance, and identify compliance and quality issues that traditional 1-5% sampling would miss.
- Agent Screen Recording Agent screen monitoring and recording functionality that captures agent desktop activity for quality assurance, training, and compliance purposes across enterprise contact centers.
- Full Stack AI / One AI Platform Unified AI architecture underlying all Level AI products that connects AI and human agents in a shared system with real-time learning and training capabilities, integrating Voice AI and Speech Recognition as core AI engine components.
Quantifiable outcome
- 10X faster implementation and reduced maintenance costs compared to previous vendor implementations
- +2 more outcomes
Companies that use Level AI
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles1 record
Level AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability14 records
Feature8 records
Level AI partnerships and signals
Strategic signalScale indicators8 records
Recent moves6 records
Expansion highlights5 records
Level AI competitors and assessment
Company assessmentDirect peers
- Cresta: AI platform for contact centers offering real-time agent assist, conversational intelligence, and AI agents; competes head-to-head with Level AI in enterprise CX automation with overlapping Fortune 500 customers and a similar product surface.
- Observe.AI: Conversation intelligence and agent assist platform for enterprise contact centers; directly competes with Level AI's Auto-QA, Agent Coaching, and Analytics modules across BPO, financial services, and retail verticals.
- Cognigy: Enterprise conversational and agentic AI platform for customer service automation via chat and voice; competes with Level AI's AI Virtual Agent and orchestration capabilities, particularly in EMEA enterprise deployments.
- PolyAI: Provider of enterprise voice AI agents for customer service with proprietary full-voice conversational models; directly competes with Level AI's AI Virtual Agent and proprietary voice stack targeting large call center deployments.
- Kore.ai: End-to-end conversational AI and agent platform for enterprise customer service and CX automation; competes with Level AI across chat/voice bots, Agent Assist, and AI Workers-style autonomous agents.
- Decagon: AI agent platform for enterprise customer experience delivering autonomous resolution across chat and voice channels; competes with Level AI in the emerging agentic AI category for CX, particularly among consumer brands and fintechs.
- Yellow.ai: Enterprise conversational AI platform offering voice bots, agent assist, and customer analytics for global contact centers; competes with Level AI across CX delivery and analytics, with stronger APAC presence.
Broad incumbents
- Genesys: Large established cloud contact center and CX platform with native AI features for routing, agent assist, and analytics; competes indirectly via suite consolidation pressure against Level AI in large enterprise accounts.
- NICE: Incumbent contact center and CX analytics vendor with portfolio including quality assurance, interaction analytics, and AI agent assist; competes with Level AI across QA and voice analytics for large enterprise and BPO buyers.
- Five9: Major cloud contact center vendor expanding into AI-powered agent assist, virtual agents, and analytics; competes with Level AI for enterprise contact center IT/AI budget as a platform-of-record incumbent.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Level AI social profiles
Digital presenceLevel AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Level AI leadership team
Management profileNumber of profiles
Profiles2 records
Level AI funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Level AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Level AI
What does Level AI do?
Level AI provides a unified full-stack AI platform for enterprise contact centers that combines AI automation, real-time agent assist, automated quality assurance, and customer analytics. Its standalone offerings include AI Workers (autonomous AI agents for back-office CX roles), AI Virtual Agent (voice agents with sub-2-second latency, originally launched as Naviant), Auto-QA, Agent Assist, Agent Screen Recording, and the Full Stack AI / One AI Platform architecture that connects AI and human agents in a shared system.
Is Level AI a public or private company?
Level AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was Level AI founded?
Level AI was founded in 2021. It employs 101 to 250 people.
Where is Level AI based?
Level AI is headquartered in Mountain View, United States, in the North America region.
How does Level AI make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are AI Workers License.
Who are Level AI's main competitors?
Direct peers on record are Cresta, Observe.AI, Cognigy, PolyAI, Kore.ai, Decagon and Yellow.ai. Broad incumbents are Genesys, NICE and Five9.
Does Level AI have an API?
No public API is recorded for Level AI.
What industry is Level AI in?
Level AI's product category is Contact Center AI. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51821 and its SIC code is 7372.