Teleperformance

What Teleperformance does

Teleperformance SE, headquartered in Paris and listed on Euronext Paris (TEP.PA), is a global digital business services company specializing in customer experience (CX) management and business process outsourcing (BPO), founded in 1978 and operating across roughly 100 countries with a 400,000+ workforce and ~€10.2 billion in FY2025 revenue. The company serves more than 900 enterprise clients — including 62% of the Kantar BrandZ Top 100 and 53% of the Forbes Top 100 with an average 14-year top-client tenure — across verticals such as banking and financial services, technology, healthcare, retail/e-commerce, digital platforms, travel and hospitality, automotive, and government.

Its core product portfolio centers on the TP.ai FAB platform — five interconnected modules (Connect for human-AI collaboration, Assist for real-time AI guidance, Growth for AI-powered B2B sales, Collect for AI debt recovery, and Dataservices for data engineering and annotation) — augmented by proprietary assets such as TP Cloud Campus (work-from-home delivery) and accent-softening technology (Sanas AI integration). Service offerings span omnichannel customer service, trust and safety content moderation, revenue-as-a-service, collections, back-office support, healthcare support, interpretation/translation, recruitment process outsourcing, and visa/consular services, delivered through smartshoring, multilingual hubs, and remote operations.

The revenue model is shifting from traditional FTE-based outsourcing contracts toward outcome-capacity and gain-share pricing tied to AI-augmented delivery, with multi-year enterprise contracts as the primary commercial vehicle. Acquisitions of Senture ($400M, 2021), PSG Global Solutions ($300M, 2022), Majorel ($3.3B, 2023), Agents Only (2025), and ZP Better Together (2024) have built vertical depth and data-services capabilities, while a €1.4B bond issuance (2023) and €1.2B refinancing (2026) underwrote scale and balance-sheet repositioning ahead of the Future Forward strategic plan.

Name

Teleperformance

Legal name

Teleperformance SE

Website

https://tp.com

Company type

Public

Founded year

1978

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Teleperformance (TP) is a Paris-headquartered global digital business services company providing AI-augmented customer experience management, BPO, trust and safety, and collections to 900+ enterprise clients across ~100 countries, with ~€10.2B FY2025 revenue and a 400,000+ workforce.

Ownership category

akta.pro rank

Product category

Customer Experience Management / Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Billing, Payments & Account Administration Centers (BPAAAAAF), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Customer experience management
• Business process outsourcing
• AI-powered customer service
• Contact center services
• Digital business services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Experience Management Services: Core business providing omnichannel customer service, tech support, digital experience management, and customer journey optimization across multiple channels. Revenue generated from long-term outsourcing contracts with major enterprise clients.
2. Specialized Services: Includes healthcare support, interpretation and translation services, recruitment process outsourcing, and visa/consular services. TP is shifting billing models from FTE to outcome-capacity and gain-share models with AI embedded.
3. Trust and Safety Services: AI-enabled content moderation, fraud prevention, and risk controls protecting users, platforms, and brands while ensuring compliance and safe digital experiences.
4. Revenue-as-a-Service (RaaS): B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven commercial models for sales operations.
5. Collection Services: AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise.
6. Back-office Support: Operations across finance, accounting, HR, data processing, and workflow management to drive efficiency and accuracy at scale.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Teleperformance operates as a global digital business services company delivering omnichannel customer experience management, business process outsourcing, and AI-augmented services to enterprise clients across approximately 100 countries. The company combines its TP.ai FAB platform of AI-enabled solutions (Connect, Assist, Growth, Collect, and Dataservices) with a 400,000+ global workforce to deliver customer service, technical support, trust and safety, debt collection, back-office, healthcare, and sales acceleration services under long-term outsourcing contracts.

Product overview

TP operates as a global digital business services company offering an integrated portfolio of AI-powered customer experience (CX) solutions and business process outsourcing services. The core TP.ai FAB platform comprises five interconnected modules: FAB Connect (human-AI collaboration), FAB Assist (AI-powered customer service assistant), FAB Growth (B2B sales acceleration), FAB Collect (AI-powered debt collection), and Dataservices (data engineering and analytics). These AI capabilities are delivered alongside traditional CX services including omnichannel customer service, trust and safety/content moderation, revenue-as-a-service, and back-office support, all through flexible delivery models including multilingual hubs, smartshoring, and work-from-home solutions. Specialized services cover healthcare support, interpretation/translation, recruitment process outsourcing, and visa/consular services. The company serves clients across industries including automotive, banking/financial services, communications, energy, gaming, government, healthcare, insurance, media, retail/e-commerce, technology, and travel/hospitality.

Differentiator

Problem solved

Functional benefit

Brands

• TP.ai FAB: AI-powered suite of solutions including FAB Connect (human-AI collaboration), FAB Assist (AI-powered assistant), FAB Growth (AI-powered B2B sales platform), and FAB Collect (AI-powered collections)
• TP.ai Dataservices
• TP Cloud Campus
• TP Infinity
• TP LaunchPad

Products and services

• TP.ai FAB Connect Human-AI collaboration platform for customer experience management, achieving 46% first-contact resolution with full traceability and built-in governance for secure scaling. Targeted at enterprise clients across regulated industries.
• TP.ai FAB Assist AI-powered assistant providing real-time guidance and automation for customer service teams using generative AI, machine learning and analytics for contextual recommendations, automated summaries, and instant knowledge access.
• TP.ai FAB Growth AI-powered B2B sales platform combining artificial intelligence, automation, and data-driven insights to optimize workflows, improve conversion rates, and accelerate revenue with real-time sales intelligence.
• TP.ai FAB Collect AI-powered collections solution for faster, smarter debt recovery combining predictive intelligence with decades of regulated-sector expertise.
• TP.ai Dataservices AI-powered suite delivering end-to-end data engineering, data annotation, and advanced analytics to power scalable artificial intelligence deployment with improved model accuracy.
• Customer Service Omnichannel customer service, tech support, digital experience management, and customer journey optimization across all touchpoints, delivered through onshore, nearshore, offshore, and work-from-home delivery models.
• Revenue-as-a-Service (RaaS) B2B sales acceleration, market expansion, and go-to-market execution with outcome-driven commercial models.
• Trust and Safety AI-enabled content moderation, fraud prevention, and risk controls protecting users, platforms, and brands while ensuring compliance and safe digital experiences.
• Collection Services AI-powered, performance-driven debt collection combining predictive intelligence with decades of regulated-sector expertise, managing billions in receivables annually.
• Back-office Support Back-office operations across finance, accounting, HR, data processing, and workflow management to drive efficiency and accuracy at scale.
• Advanced Analytics Speech, text, and interaction analytics that harness customer data to better anticipate needs and expectations for business optimization.
• Technology Services AI-powered technology services that run, secure, modernize, and scale enterprise platforms with end-to-end accountability for outcomes.
• Healthcare Support Healthcare customer experience and administrative support including appointment scheduling, insurance inquiries, and telehealth access assistance.
• Interpretation Services Multilingual interpretation and translation services including video interpretation solutions and visa application services.
• Recruitment Process Outsourcing

Quantifiable outcome

• 38% increase in sales conversions through AI-driven interaction analytics
• +9 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability11 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered key, regional, flagship and core.

• SAPkeyTechnology or Integration · 29 May 2026SAP partnership for AI agent management platform expansion across North America and Europe, part of Parloa's ecosystem of global partnerships with technology leaders.
• MicrosoftkeyTechnology or Integration · 29 May 2026Microsoft partnership as part of AI platform ecosystem for agentic AI solutions and enterprise deployment acceleration.
• OpenAIkeyTechnology or Integration · 29 May 2026OpenAI partnership as part of global partnerships for AI research and product innovation in agentic AI.
• The Outsourcing Alliance of Kenya (OAK)regionalStrategic or Co-development Partner · 4 February 2026Teleperformance Kenya joined CCI Kenya, CloudFactory Kenya, and Sama Kenya to form OAK, a private-sector coalition targeting 20+ paid members by Q2 2026, 100,000 jobs, and proposing government policy reforms including Special Economic Zone benefits for qualifying BPO companies.
• UNICEFflagshipStrategic or Co-development Partner · 16 October 2025TP and UNICEF renewed their partnership to support education and emergency humanitarian efforts in Brazil, Ghana, India, and the Philippines. TP has contributed 80 million euros since 2006, supporting safer learning environments, teacher training, and humanitarian aid.
• Carnegie Mellon UniversitycoreStrategic or Co-development Partner · 18 June 2025Partnership with Carnegie Mellon University to accelerate AI research as part of the Future Forward strategic plan. The collaboration aims to advance AI capabilities and develop next-generation AI solutions for customer experience management.
• Agents OnlycoreStrategic or Co-development Partner · 1 June 2025Acquisition of Agents Only (June 2025) to expand TP.ai Data Services capabilities. The acquisition strengthens TP's data services and recruitment process outsourcing offerings.
• AI Technology PartnerskeyTechnology or Integration · 30 April 2025TP announced two new AI partnerships to help organizations adopt and scale Agentic AI, focusing on smart automation, Voice AI, and real-time accent translation solutions.
• AI Innovation Centre DubairegionalTechnology or Integration · 29 April 2025TP opened AI Innovation Centre in Dubai to accelerate AI adoption and digital transformation capabilities in the Middle East region.
• Sanas AIkeyTechnology or Integration · 1 February 2025Sanas AI provides real-time accent masking technology. Teleperformance implemented Sanas AI technology in February 2025 for accent neutralization of Indian workers, enabling offshore agents to sound more understandable to customers.
• PSG Global SolutionscoreStrategic or Co-development Partner · 28 October 2022Acquired PSG Global Solutions for US$300 million to strengthen Teleperformance's Specialized Services, US healthcare vertical, and digital recruitment practices with plans to expand RPO activity.
• SenturecoreStrategic or Co-development Partner · 28 December 2021Acquired Senture, a business process outsourcing operator, for $400 million to expand BPO capabilities.

Scale indicators14 records

Recent moves11 records

Expansion highlights7 records

Direct peers

• Concentrix: Concentrix is a Fortune 500 global CX solutions and technology services company competing head-to-head with Teleperformance in omnichannel customer experience, BPO, and digital transformation. Both serve similar enterprise verticals and are engaged in the same AI-augmented CX transition.
• Foundever (formerly Sitel Group): Foundever is the third-largest CX outsourcing provider globally and a direct competitor cited alongside Teleperformance in the same market share rankings (14% share). Both operate large multilingual contact center footprints with comparable enterprise client bases.
• TTEC Holdings: TTEC is a publicly-traded CX services and technology company providing customer care, sales, and digital solutions globally. Like Teleperformance, TTEC serves Fortune 1000 enterprise clients and is investing heavily in AI-augmented agent delivery.
• Majorel (now part of Teleperformance): Majorel was acquired by Teleperformance in 2023 for ~$3.3B. Prior to integration, Majorel was one of the largest direct competitors in CX outsourcing, particularly strong in EMEA, and continues to operate as a brand within TP.
• WNS Holdings: WNS is a global business process management company offering CX, finance, and analytics services. It competes directly with Teleperformance in outsourced customer experience and digital transformation engagements for enterprise clients.
• Genpact: Genpact is a global professional services firm delivering digital CX, finance and accounting, and supply chain services. Its CX and AI-led service offerings overlap materially with Teleperformance's omnichannel customer service and back-office portfolios.
• EXL Service: EXL is a global analytics and digital services company, now including former Teleperformance co-CEO Bhupender Singh in senior leadership. EXL competes with Teleperformance in CX outsourcing, collections, and AI-augmented business operations.
• Conduent: Conduent is a global business services and solutions provider specializing in customer experience, digital payments, and government services. It directly competes with Teleperformance in regulated CX, collections, and digital interaction services.

Broad incumbents

• Accenture: Accenture is a global consulting and technology services giant with a sizable CX and BPO practice (Accenture Song, Operations). It competes with Teleperformance for large enterprise CX transformation deals and has deeper technology consulting capabilities.
• Cognizant: Cognizant is a major IT services and digital transformation provider with CX and BPO offerings. It overlaps with Teleperformance in customer experience modernization, AI implementation, and managed services for enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Teleperformance
• Facebookfacebook.com/TeleperformanceGlobal
• LinkedInlinkedin.com/company/teleperformance

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries4 records

Funding overview

Funding rounds4 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A21 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teleperformance