What Files.com does

Files.com is a cloud-native managed file transfer (MFT) and file orchestration platform headquartered in Tempe, Arizona, operated by Action Verb LLC (Delaware-domiciled). Founded in 2008, the company serves 4,000+ organizations across retail, financial services, healthcare, manufacturing, technology, legal, and media verticals, replacing legacy MFT systems (IBM Sterling, GoAnywhere, MOVEit, Axway, Globalscape), file-sharing tools (Box, Dropbox, ShareFile, Egnyte), and aging file server/NAS infrastructure. The platform is built on AWS infrastructure with eight global storage and compute zones (USA, Australia, Canada, UK, Germany, Japan, Singapore) and supports 50+ native integrations across cloud providers, identity systems (Okta, Azure AD, Auth0), SIEM platforms (Splunk, Sentinel, Datadog), and iPaaS connectors (MuleSoft, Power Automate, Boomi).

The core platform delivers SFTP/FTP/FTPS protocol support, automated workflows triggered by file arrival or schedule, inline data transformation (EDI, HL7, XML, JSON, CSV), and desktop/mobile apps that mount cloud storage as local drives. Development capabilities include a full REST API with SDKs in Python, Ruby, Go, Java, .NET, JavaScript, and PHP, plus CLI and Terraform provider for infrastructure-as-code workflows. An AI Agent (beta) powered by Model Context Protocol (MCP) enables AI assistants to manage files, folders, users, and automations through natural language commands. The company holds SOC 2 Type II certification with 15+ years of zero security breaches, HIPAA BAA availability, GDPR compliance, and EU-US Data Privacy Framework certification.

Files.com operates a hybrid go-to-market: sales-led enterprise field sales for Power and Enterprise plan customers requiring SLAs, dedicated IPs, and custom domains, combined with self-serve digital signup offering a 7-day free trial at a $199/month starting price. Revenue mechanics combine subscription (Starter, Power, Enterprise tiers) with usage-based overage for storage ($0.10-$0.03/GB), transfer, API calls (95th percentile billing), and Transformation/AI credits ($0.10 per million credits beyond plan allocation). The company raised $46.5 million from Riverwood Capital in February 2021 and has made two acquisitions—ExaVault (March 2022) and ExpanDrive (July 2025)—to consolidate the SaaS file transfer market.

Name

Files.com

Legal name

Action Verb LLC

Website

https://files.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

51–100 employees

Short description

Files.com is a cloud-native managed file transfer and file orchestration platform serving 4,000+ organizations across regulated industries. It replaces legacy MFT systems, SFTP servers, and file-sharing tools with a unified platform offering 50+ integrations, automated workflows, and AI-powered orchestration.

Ownership category

akta.pro rank

Product category

Managed File Transfer (MFT)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Secure File Transfer & Managed File Transfer (MFT) (HDADAFAK)

akta.pro secondary industries

Managed File Transfer (MFT) & B2B/EDI Integration (HDAEACAG), Managed File Transfer (MFT) & B2B Integration (EDI) (HDAEAIAE), B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK), File Storage, Sync & Sharing (BPAMAMAE)

Keywords

• Managed file transfer
• Secure file sharing
• SFTP cloud server
• File automation workflows
• Cloud storage platform

Headquarters

HQ city

Scottsdale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Plans: Base subscription model with plans (Starter, Power, Enterprise) providing included storage, transfer, API calls, and Transformation/AI credits. Bills monthly or annually with usage-based overage charges for exceeding plan limits.
2. Usage-Based Overage: Usage calculated as sum of Storage Usage and Transfer Usage. Storage at $0.10/GB decreasing to $0.03/GB with annual commitment. Transfer usage billed when data passes through Files.com network. 95th percentile calculations for API call billing.
3. Billable Users/Inbound Connections: Users counted as billable based on login activity. System Users (automated systems) offered at reduced cost vs Human Users on certain plans. Overage invoicing for excess users beyond purchased allocation.
4. Transformation and AI Credits: Starter Plan: 100 million credits/month; Power Plan: 500 million credits/month. Additional usage at $0.10 per million credits. Different operations consume different credit amounts based on complexity.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Files.com is a cloud-native secure file orchestration and Managed File Transfer (MFT) platform that lets businesses transfer, share, sync, and automate files across SFTP, FTP/S, AS2, WebDAV, and S3 from a single interface. The platform combines multi-protocol file transfer, UDP-accelerated high-volume transfers, workflow automation with AI, and compliance-grade security (SOC 2 Type II, HIPAA, FIPS 140-2, ISO 27001, GDPR) with 50+ pre-built integrations.

Product overview

Files.com is a cloud-native File Orchestration Platform that provides Managed File Transfer (MFT), SFTP/FTP servers, and secure file sharing as a unified platform. The core offering is the Files.com Secure File Orchestration Platform, which includes built-in Cloud SFTP/FTP/MFT Server, File Sharing & Collaboration portals, Fast File Transfer with acceleration up to 5 TB, Automation & Workflows engine, Data Transformation for EDI/XML/JSON/CSV formats, and Desktop Drive for file server replacement. Development capabilities are provided through the Files.com REST API with official SDKs in Python, Ruby, Go, Java, .NET, JavaScript, and PHP, plus CLI and Terraform Provider. The platform also includes an AI Agent (beta) powered by Model Context Protocol (MCP) for natural language file management. Integrations connect 50+ cloud and on-premise systems including AWS S3, Azure, Google Cloud, Box, Dropbox, major identity providers (Okta, Azure AD, Auth0), and iPaaS platforms (Power Automate, Logic Apps, MuleSoft). The company acquired ExaVault in March 2022, integrating its platform to create a leading managed file transfer solution serving 4,000+ organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Files.com Secure File Transfer & Orchestration Platform
• Fast File Transfer (UDP-accelerated transfers)
• Files.com AI Agent
• Files.com MCP Server
• Files.com REST API and SDKs
• ExaVault

Quantifiable outcome

• Loan disbursement window reduced from 15 minutes to 5 minutes (Earnest replacing IBM Sterling)
• +5 more outcomes

Named customers31 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration38 records

AI capability12 records

Feature9 records

Partnerships

13 partnerships are on record, tiered core and major.

• ExaVaultcoreStrategic or Co-development Partner · 23 March 2022Files.com acquired ExaVault, a cloud file transfer vendor, to solidify leadership in the SaaS file transfer market. The acquisition created the largest cloud-native SaaS file transfer and automation platform with over 4,000 active B2B customers. Full integration was planned for early-mid 2023 with increased R&D budget and continued ExaVault platform support.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS serves as the underlying infrastructure provider for Files.com's cloud service. Files.com is a verified AWS Partner with native integrations for AWS S3, Amazon SNS, and AWS Transfer Family replacement positioning.
• Google CloudcoreTechnology or IntegrationFiles.com is a verified Google Cloud Partner with native integrations for Google Cloud Storage, Google Drive, Google Pub/Sub, and Google Accounts SSO.
• MicrosoftcoreTechnology or IntegrationFiles.com is a verified Microsoft Partner with native integrations for Azure Blob Storage, Azure Files, Microsoft OneDrive, SharePoint, Microsoft Teams, Microsoft Sentinel, Microsoft Entra ID (Azure AD SSO), Power Automate, and Azure Logic Apps.
• OktamajorTechnology or IntegrationNative SSO integration with Okta for identity management and authentication.
• BoxmajorTechnology or IntegrationNative integration with Box cloud storage for remote server mount and sync capabilities.
• DropboxmajorTechnology or IntegrationNative integration with Dropbox for remote server mount and sync capabilities.
• SplunkmajorTechnology or IntegrationNative SIEM connector for Splunk (Enterprise and Cloud) for security monitoring and audit trail streaming.
• MuleSoftmajorTechnology or IntegrationMuleSoft Partner Connector available on Anypoint Exchange enabling MuleSoft processes to manage files, folders, share links, users, and groups in Files.com. Built on Files.com REST API with built-in retries.
• Microsoft SentinelmajorTechnology or IntegrationNative SIEM connector for Microsoft Sentinel for security monitoring and audit trail streaming.
• DatadogmajorTechnology or IntegrationNative SIEM connector for Datadog for security monitoring and audit trail streaming.
• Sumo LogicmajorTechnology or IntegrationNative SIEM connector for Sumo Logic for security monitoring and audit trail streaming.
• New RelicmajorTechnology or IntegrationNative SIEM connector for New Relic for security monitoring and audit trail streaming.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MOVEit (Progress Software): Progress Software's MOVEit is a leading on-premise and cloud MFT platform that Files.com explicitly positions to replace. Both target enterprise B2B file transfer with compliance, automation, and protocol support; MOVEit is more established in legacy enterprise but has been the target of high-profile zero-day exploits that drive customers toward cloud-native alternatives.
• GoAnywhere MFT (Fortra): GoAnywhere is a managed file transfer suite from Fortra (formerly HelpSystems) offering secure file transfer, automation, and integration. Files.com explicitly replaces GoAnywhere; both serve mid-market and enterprise B2B file transfer use cases with similar protocol and compliance positioning.
• Globalscape EFT (Fortra): Globalscape's Enhanced File Transfer is an MFT platform under Fortra serving enterprise compliance-driven file transfer needs. Files.com's Orvis case study specifically references replacing Globalscape EFT; both compete for the same legacy MFT replacement budget in regulated industries.
• Egnyte: Egnyte is an enterprise file sharing, collaboration, and governance platform with MFT-style capabilities targeting regulated industries. Files.com explicitly positions against Egnyte; both compete for secure file sharing with compliance and integration into enterprise content workflows.
• ShareFile (Citrix): Citrix ShareFile is a secure file sharing and transfer platform serving SMB through enterprise with strong workflow and e-signature integrations. Files.com explicitly positions against ShareFile; both compete for branded client portals and secure external file exchange use cases.
• Signiant: Signiant provides intelligent file transfer acceleration for large media files (up to many TB) across media and entertainment workflows. Files.com explicitly replaces Signiant; both serve large-file transfer use cases, though Signiant specializes in media industry high-throughput scenarios.
• IBM Aspera: IBM Aspera is a high-speed, large-file transfer platform built on proprietary UDP-based FASP technology. Files.com explicitly replaces Aspera; both target use cases involving multi-terabyte transfers where standard TCP-based protocols are too slow, including media, scientific, and enterprise data distribution.

Broad incumbents

• IBM Sterling File Gateway: IBM Sterling is a long-standing enterprise MFT and B2B integration platform embedded in large IBM estates. Files.com explicitly replaces Sterling, but IBM's broader hybrid cloud portfolio, services arm, and deep enterprise footprint make it a formidable incumbent competing for the same transformation dollars.
• AWS Transfer Family: AWS Transfer Family offers managed SFTP, FTPS, and FTP endpoints integrated with S3 and other AWS storage. Files.com explicitly replaces AWS Transfer Family. AWS's native hyperscaler economics and bundling make it the most direct competitive threat, especially for AWS-centric customers.
• Axway (BMC): Axway provides MFT, API management, and B2B integration under BMC Software's ownership. Files.com replaces Axway per Pillr Health's case study. Both target large enterprises needing EDI, partner onboarding, and compliance, though Axway offers broader integration tooling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Files.com