What Ravenna does

Ravenna is an AI-native IT Service Management (ITSM) platform built from the ground up for Slack, serving IT, HR, and Operations teams at mid-market and growth-stage companies. Founded in 2024 in Seattle by Kevin Coleman and Taylor Halliday, the company positions itself as an alternative to legacy ticketing systems (ServiceNow, Jira Service Management, Freshservice) by treating Slack as the primary workspace rather than a notification channel.

The platform is composed of four integrated products — Agents (autonomous AI agents that handle repetitive requests directly in Slack), Workflows (deterministic, visual-canvas workflow automation for software access, onboarding, and hardware requests), Service Desk (modern ticketing with SLA tracking and approvals), and Analytics (performance dashboards) — with CoPilot providing a context-aware AI assistant layer across them. Underlying capabilities include NLP/NLU for intent recognition, knowledge retrieval across Confluence, Coda, Notion, and Google Drive, predictive analytics for proactive issue resolution, and automatic knowledge base generation from Slack conversations tagged via emoji reactions. Native identity integrations with Okta, Google Workspace, and Entra ID support just-in-time access provisioning, while Foundry exposes a custom API and OAuth layer for extensibility. The platform holds SOC 2 Type II, HIPAA, and GDPR certifications.

Ravenna employs a hybrid go-to-market combining product-led growth (free 2-week trials, Slack App Marketplace and Assistants panel distribution) with enterprise field sales for larger deals. Revenue is generated through SaaS subscriptions billed monthly, though pricing is quote-based and not publicly disclosed. The company has raised approximately $16 million across two rounds in 2025 — a $15 million round led by Khosla Ventures and Madrona with Founders' Co-op participating, followed by a $1 million AWS round.

Name

Ravenna

Legal name

Ravenna Software, Inc.

Website

https://ravenna.ai

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Ravenna is an AI-native ITSM platform built natively for Slack, serving IT, HR, and Operations teams at mid-market and growth-stage companies with autonomous AI agents, visual workflow automation, ticketing, and analytics.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

akta.pro secondary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• AI ITSM platform
• Slack-native helpdesk
• Service desk automation
• Workflow automation
• AI agent platform

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Ravenna operates as a SaaS platform providing AI-native ITSM capabilities on a subscription basis. The platform offers a free 2-week trial for new users and charges on a per-seat or workspace basis for ongoing access to AI agents, workflows, service desk, and analytics features.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Ravenna is an AI-native IT Service Management (ITSM) platform built natively for Slack. It provides four integrated products — Agents, Workflows, Service Desk, and Analytics — plus an AI Copilot layer, that automate IT, HR, and Operations support requests through conversational AI, deterministic workflow automation, automatic knowledge base generation, and identity-provider-driven access provisioning.

Product overview

Ravenna is an AI-Native ITSM (IT Service Management) platform built as a unified product with modular components. The core offering consists of four integrated products: Agents (AI agents for automating repetitive tasks), Workflows (visual workflow automation), Service Desk (modern ticketing for IT/HR/Operations), and Analytics (performance dashboards). CoPilot serves as an AI assistant layer across the platform. All products are designed to work natively within Slack, with deep integration that treats Slack as the primary workspace rather than just another notification channel. The platform is targeted at mid-market and growth companies seeking to modernize internal support operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Agents Intelligent AI agents that automate repetitive tasks and answer common questions directly within Slack, handling IT, HR, and operations requests such as software access, onboarding/offboarding, and hardware support. Designed for IT, HR, and Operations teams at mid-market and growth companies.
• Workflows Enterprise AI workflow automation built on a visual canvas with deterministic, multi-step building blocks for software access requests, employee onboarding/offboarding, hardware issues, and approval workflows. Targets IT, HR, and Operations teams.
• Service Desk Modern, Slack-native AI-powered service desk providing ticketing, request management, SLA tracking, approval workflows, and team collaboration features for IT, HR, and Operations teams.
• Analytics Dashboards and analytics for service desk performance, including SLA compliance, CSAT, ticket metrics, AI time savings, and custom reporting to tie support initiatives to business outcomes.
• Slack Assistants Integration Distribution and embedding product that surfaces Ravenna's AI helpdesk capabilities inside Slack's Assistants panel, providing instant access to organizational knowledge, AI-driven responses, and support ticket creation directly within Slack conversations.

Quantifiable outcome

• Organizations implementing AI in service desks report reduction in level 1 ticket volume and faster resolution times (industry benchmark)
• +2 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered flagship, core and supporting.

• SlackflagshipStrategic or Co-development Partner · 1 January 2025Ravenna partnered with Slack to bring AI-powered helpdesk directly into Slack through Slack Assistants. This partnership embeds Ravenna's AI capabilities into the Slack Assistants panel, enabling users to access organizational knowledge, receive AI-driven responses, and manage support tickets directly within Slack conversations. The integration includes deep access to Confluence, Coda, Notion, and Google Drive knowledge bases.
• OktacoreTechnology or IntegrationDeep integration with Okta for automated access provisioning, just-in-time (JIT) access management, and identity provider functionality. Supports birthright access and approval-based access requests through Okta groups.
• Google WorkspacecoreTechnology or IntegrationIntegration with Google Workspace for automated access provisioning through Google Groups, calendar access, and Google Drive knowledge base integration.
• ConfluencesupportingTechnology or IntegrationIntegration with Atlassian Confluence for pulling knowledge base content into Ravenna's AI responses and support workflows.
• CodasupportingTechnology or IntegrationIntegration with Coda for accessing organizational knowledge stored in Coda documents for AI-powered responses.
• NotionsupportingTechnology or IntegrationIntegration with Notion for accessing knowledge base content from Notion workspaces and enabling Notion-based user handbooks.
• Google DrivesupportingTechnology or IntegrationIntegration with Google Drive for accessing documents and knowledge stored in Google Drive for AI-powered support responses.
• FreshservicesupportingTechnology or IntegrationIntegration with Freshservice for connecting Ravenna's AI capabilities with Freshservice's ITSM platform as an intelligence layer.
• GitHubsupportingTechnology or IntegrationIntegration with GitHub for automated developer access provisioning and development workflow automation through Ravenna's Foundry platform.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Emerging players

• Guru: Guru is an enterprise knowledge management and AI search platform that powers internal answers and workflows, partially overlapping with Ravenna's knowledge base generation and retrieval features, particularly for HR and operations use cases.
• Espressive: Espressive provides an AI-driven employee self-service and virtual agent platform for IT and HR support, comparable in use case to Ravenna but typically deployed as a web/virtual agent rather than Slack-native.

Broad incumbents

• Workday Illuminate (Workday): Workday's Illuminate AI features embed agentic AI into HR and finance workflows, creating an alternative path for the same HR operations buyers Ravenna targets through its HR service desk capabilities.
• ServiceNow: ServiceNow is the dominant enterprise ITSM and workflow platform, now embedding generative and agentic AI across its suite. It is a broad incumbent rather than a Slack-native specialist but is the canonical competitor in the ITSM category Ravenna addresses.
• Zendesk: Zendesk offers service desk and employee support software with AI agents, historically customer-facing but expanding into internal support use cases comparable to Ravenna's service desk and analytics modules.
• Microsoft Copilot for Service / Dynamics 365 Customer Service: Microsoft's Copilot for Service and Dynamics 365 platform bring agentic AI into enterprise service operations, broadly overlapping Ravenna's value proposition and offering deep integration with the Microsoft 365 / Teams stack that competes with Slack-native workflows.

Direct peers

• Jira Service Management (Atlassian): Jira Service Management is a mainstream ITSM/ESM platform from Atlassian with native Slack integration and Atlassian Intelligence features, competing for the same IT and operations service desk buyers Ravenna targets.
• Moveworks: Moveworks is an AI-native employee service desk platform that automates IT, HR, and operations support through conversational AI — the closest direct competitor to Ravenna, differentiated primarily by Moveworks' enterprise focus and Ravenna's Slack-native wedge.
• Freshservice (Freshworks): Freshservice is a cloud ITSM platform with Freddy AI for ticket automation and a native Slack integration — directly comparable to Ravenna's ITSM scope while being a larger incumbent with broader channel reach.
• Aisera: Aisera provides AI agent and copilot capabilities for IT service management, HR, and customer service, overlapping directly with Ravenna's agentic AI service desk offering for mid-market and enterprise buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ravennahq
• Xx.com/RavennaHQ
• Facebookfacebook.com/profile.php

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ravenna