Chaldal
Chaldal is a Bangladesh-based online grocery delivery platform operating in Dhaka, Chattogram, and Jashore, serving 100,000 families through 26 warehouses and an own delivery fleet offering 15,000+ products with 1-hour fulfillment.
- Company typePrivate
- Founded2013
- HeadquartersDhaka, Bangladesh
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What Chaldal does
Chaldal PLC operates an online grocery and household essentials delivery platform headquartered in Dhaka, Bangladesh, serving approximately 100,000 families across three cities — Dhaka, Chattogram, and Jashore — via 26 own warehouses and an in-house delivery fleet that fulfills orders within one hour. The platform offers 15,000+ SKUs spanning fresh produce, meat and fish, dairy, beverages, personal care, baby care, stationery, and home cleaning, accessible through a website, iOS and Android apps, and a Premium Care concierge service that accepts orders via phone, WhatsApp, and SMS. A separate Chaldal Corporate B2B channel sells 18,000+ products to offices, restaurants, schools, hospitals, and event companies with dedicated account managers and volume pricing. Revenue is generated primarily through product margins, per-order delivery fees (৳19–59 depending on city and basket size), and handling fees on fragile items, with the Premium Care service currently offered free as a retention tool.
The technology stack consists of a proprietary e-commerce platform with real-time inventory management across all warehouses, the Chalao Driver App for last-mile dispatch and tracking, and integrations with bKash and credit card payment rails; the company acquired digital pharmacy platform BanglaMeds in December 2021 and now operates medicine delivery under the chaldal.com/pharmacy subdomain. The three-tier Egg Club loyalty program (Bronze/Silver/Gold) provides points-based cash back, free shipping, and exclusive offers. Chaldal has cumulatively raised approximately $30 million across multiple rounds, including a $10 million Series C in September 2021 led by Xploration Capital, with prior backers including Y Combinator, IFC, 500 Global, and Startup Bangladesh. As of early 2026, the company faces a severe liquidity crisis with a Tk 40 crore working capital shortfall, has reduced its workforce from 3,300 to 2,200 employees, and contracted operations from a peak of seven cities back to its original three, reflecting both internal strategic overreach and external shocks including Bangladesh's 2022 foreign exchange crisis and 2024 political upheaval.
Chaldal firmographics
Firmographics- Name
- Chaldal
- Legal name
- Chaldal PLC
- Website
- https://chaldal.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Chaldal is a Bangladesh-based online grocery delivery platform operating in Dhaka, Chattogram, and Jashore, serving 100,000 families through 26 warehouses and an own delivery fleet offering 15,000+ products with 1-hour fulfillment.
- Ownership category
- akta.pro rank
Chaldal industry classification
Industry- Product category
- Online Grocery Delivery
- NAICS
- Supermarkets and Other Grocery Retailers (except Convenience Retailers) (44511), Couriers and Express Delivery Services (4921)
- SIC
- Wholesale-Groceries & Related Products (5140), Retail-Misc General Merchandise Stores (5399)
- akta.pro primary industry
- Grocery & Pantry Inventory-led Online Retailers (CRAFADAF)
- akta.pro secondary industries
- On-demand Grocery Delivery Platforms (CRAFAFAA), Grocery Delivery (Online Grocery / Supermarket) (TLAAAHAC), General Online Grocery (Full-Basket) (CRAHAIAA), Grocery & Convenience Delivery (TLAAADAD)
Keywords
Where Chaldal is headquartered
LocationHeadquarters
- HQ city
- Dhaka
- HQ country
- Bangladesh
- HQ region
- Asia
Offices4 records
Markets served
Chaldal business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Supply Chain, Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Product Sales (B2C): Core revenue from selling grocery and household products to individual consumers through the website and app. Revenue is transaction-based with product margins.
- Delivery Fees: Shipping fees charged per order: ৳59 for Dhaka/Chattogram (orders below ৳400) or ৳49 (orders above ৳400); ৳29 for Jashore (orders below ৳400) or ৳19 (orders above ৳400).
- Handling Fees: Additional service charges on products requiring extra effort to source, store, or deliver. Covers fuel cost, rent, packaging, loading and unloading charges for items prone to damage.
- Corporate/Bulk Sales (B2B): Bulk grocery and office supply sales to corporate clients including dedicated account management, volume discounts on 18,000+ products, and transparent billing documentation.
- Premium Care (Currently Free): Personalized concierge service with dedicated Care Agents. Currently offered at no additional cost to customers, serving as a customer retention and acquisition tool.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard B2C delivery fees |
| Usage-based | Pay-as-you-go | First Order App Discount |
| Freemium | Pay-as-you-go | Premium Care Service |
| Transaction based/ take rate | Pay-as-you-go | Corporate Bulk Pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Chaldal product offering
Product offeringCore offering
Chaldal operates a vertically integrated online grocery delivery platform in Bangladesh, selling 15,000+ grocery, fresh produce, household, personal care, baby, and pharmacy products from its own inventory across 26 warehouses. Customers order through the website or iOS/Android apps for home delivery within 1 hour in Dhaka, Chattogram, and Jashore via Chaldal's own delivery fleet. The company also runs B2B Corporate bulk procurement, the Premium Care concierge service, the Egg Club loyalty program, and the acquired BanglaMeds online pharmacy.
Product overview
Chaldal operates as a unified multi-vertical e-commerce platform combining an online grocery delivery service with a digital pharmacy (BanglaMeds), B2B corporate services, and a loyalty program (Egg Club). The core platform offers 15,000+ products across grocery categories including fresh produce, meat & fish, dairy, beverages, cleaning supplies, personal care, baby care, health products, and home essentials, with 1-hour delivery in major Bangladeshi cities. The portfolio includes Premium Care (personal shopping assistant), Corporate Services (bulk B2B ordering), and the recently acquired BanglaMeds pharmacy vertical, unified through a mobile app, web platform, and dedicated delivery infrastructure.
Differentiator
Problem solved
Functional benefit
Brands
- BanglaMeds: Digital pharmacy platform operating under Chaldal, offering medicine home delivery in Bangladesh
Products and services
- Chaldal Online Grocery Delivery Platform Bangladesh-based online grocery delivery platform enabling customers to shop fresh food, personal care, baby products, household essentials, and other categories from 15,000+ products, with delivery within 1 hour across Dhaka, Chattogram, and Jashore.
- BanglaMeds Online Pharmacy Digital pharmacy platform operating under Chaldal that offers medicine home delivery across Bangladesh, covering conditions including cough/cold, diabetes, digestive health, blood pressure, and more.
- Chaldal Corporate (B2B Bulk Ordering) B2B bulk ordering service for offices, restaurants, educational institutions, hospitals, and event management companies, offering high-volume deliveries, exclusive corporate discounts, dedicated account managers, and flexible delivery slots across 18,000+ products.
- Premium Care Concierge Service Personalized shopping assistant service providing dedicated Care Agents who manage orders, track deliveries, and provide support via phone calls, WhatsApp, or SMS, offered at no additional cost to customers in Dhaka, Chattogram, and Jashore.
- Chaldal Mobile App (iOS and Android) Mobile applications for iOS and Android that let customers browse 15,000+ products, place orders, track deliveries in real time, and manage their Chaldal accounts; new users receive a 5% discount on their first app order.
Quantifiable outcome
- 5 million orders delivered
- +2 more outcomes
Companies that use Chaldal
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Chaldal technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability1 record
Feature4 records
Chaldal partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- BanglaMedscoreChaldal fully acquired BanglaMeds, a digital pharmacy platform, in December 2021. The acquisition aimed to expand BanglaMeds' reach across Bangladesh and marked Chaldal's entry into the online pharmacy vertical. The acquisition amount was not disclosed. BanglaMeds operates under the chaldal.com/pharmacy subdomain.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Chaldal competitors and assessment
Company assessmentEmerging players
- PandaMart: Quick-commerce grocery delivery service operated by foodpanda in Pakistan and other Asian markets. Comparable on rapid urban grocery delivery with own dark stores.
Direct peers
- Dunzo: India-based on-demand delivery platform for groceries, meals and errands with own courier network. Comparable to Chaldal's Premium Care-style personal shopping and on-demand urban delivery proposition.
- Swiggy Instamart: Quick-commerce vertical of Swiggy delivering groceries in 10–15 minutes from owned dark stores. Direct peer on inventory-led quick-grocery model with own delivery fleet.
- BigBasket: India's largest online grocery retailer with inventory-led warehouses and scheduled plus same-day delivery. Closest international analogue to Chaldal's inventory-led, multi-city grocery model.
- Shohoz: Bangladesh online platform for ticketing, food and parcel delivery. Competes directly with Chaldal in Dhaka's on-demand grocery and delivery category.
- Pathao: Bangladesh super-app offering ride-hailing, food, parcel and e-commerce delivery with own courier network. Most direct local competitor to Chaldal for on-demand urban delivery in Dhaka.
- Blinkit (formerly Grofers): India's leading quick-commerce platform with own dark stores and 10–20 minute delivery. Comparable to Chaldal on owned infrastructure, dark-store/warehouse model, and rapid urban delivery promise.
Broad incumbents
- Daraz (Alibaba): Alibaba-owned marketplace operating Daraz Bangladesh with marketplace-led grocery and general merchandise delivery. Adjacent incumbent competing for online grocery wallet share in Bangladesh.
- FreshDirect: US-based online grocery retailer operating owned warehouses and temperature-controlled last-mile delivery. Comparable as an established inventory-led online grocery incumbent in a developed market.
Regional players
- HappyFresh: SEA-based online grocery platform operating in Indonesia, Malaysia and Thailand with scheduled and same-day delivery from partner supermarkets. Regional peer with similar inventory and delivery coordination model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Chaldal social profiles
Digital presenceChaldal financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chaldal leadership team
Management profileNumber of profiles
Profiles18 records
Chaldal subsidiaries and ownership
Company hierarchySubsidiaries1 record
Chaldal funding detail
Funding detailFunding overview
Funding rounds10 records
Investors17 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chaldal M&A and investment
M&A and investmentM&A1 record
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chaldal
What does Chaldal do?
Chaldal operates a vertically integrated online grocery delivery platform in Bangladesh, selling 15,000+ grocery, fresh produce, household, personal care, baby, and pharmacy products from its own inventory across 26 warehouses. Customers order through the website or iOS/Android apps for home delivery within 1 hour in Dhaka, Chattogram, and Jashore via Chaldal's own delivery fleet. The company also runs B2B Corporate bulk procurement, the Premium Care concierge service, the Egg Club loyalty program, and the acquired BanglaMeds online pharmacy.
Is Chaldal a public or private company?
Chaldal is a private company. It is classified as venture growth investor backed and is currently operating.
When was Chaldal founded?
Chaldal was founded in 2013. It employs 1,001 to 5,000 people.
Where is Chaldal based?
Chaldal is headquartered in Dhaka, Bangladesh, in the Asia region.
How does Chaldal make money?
Five revenue lines are on record. Product Sales (B2C) is the primary driver. The others are delivery Fees, handling Fees, corporate/Bulk Sales (B2B) and premium Care (Currently Free).
Who are Chaldal's main competitors?
PandaMart is listed as an emerging player. Direct peers are Dunzo, Swiggy Instamart, BigBasket, Shohoz, Pathao and Blinkit (formerly Grofers). Broad incumbents are Daraz (Alibaba) and FreshDirect. HappyFresh is listed as a regional player.
Does Chaldal have an API?
No public API is recorded for Chaldal.
What industry is Chaldal in?
Chaldal's product category is Online Grocery Delivery. Its primary akta.pro industry code is CRAFADAF, Grocery & Pantry Inventory-led Online Retailers, with a secondary code of CRAFAFAA, On-demand Grocery Delivery Platforms. Its NAICS code is 44511 and its SIC code is 5140.