StayNTouch
- Company typePrivate
- Founded2012
- HeadquartersBethesda, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
StayNTouch firmographics
Firmographics- Name
- StayNTouch
- Legal name
- Stayntouch, Inc.
- Website
- https://stayntouch.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
StayNTouch industry classification
Industry- Product category
- Hotel Property Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Hotels, Rooming Houses, Camps & Other Lodging Places (7000)
- akta.pro primary industry
- Vacation Rental & Short-Stay Booking Engines (THALADAB)
Keywords
Where StayNTouch is headquartered
LocationHeadquarters
- HQ city
- Bethesda
- HQ country
- United States
- HQ region
- North America
Markets served
StayNTouch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others
Revenue model
- SaaS Subscription Fees (PMS, Stayntouch 2.0, Booking Engine, Channel Manager, Kiosk): Recurring monthly or annual subscription fees for access to the cloud PMS platform and integrated suite, billed monthly in advance per the Master Terms and Conditions; includes upgrades and unlimited integrations at no additional cost.
- Professional Services (Implementation, Integration, Configuration, Training): One-time upfront fees and ongoing professional services for installation, integration, configuration, and training, billed and paid as of the subscription start date per the Order.
- Stayntouch Pay — Payment Processing: Native payment processing for hotel transactions (transaction-fee / take-rate style revenue), marketed as 'no hidden fees' and tightly integrated with the PMS to simplify end-to-end payment flows.
Go-to-market motion4 records
StayNTouch product offering
Product offeringCore offering
StayNTouch provides a cloud-native, mobile-first hotel Property Management System (PMS) and an integrated technology suite (StayNTouch 2.0) that bundles complementary modules including native payment processing (StayNTouch Pay), a direct booking engine, a channel manager, a self-service kiosk, an automated upsell engine (UpsellPro), and webhook-enhanced open APIs, sold primarily to independent hotels, hotel chains, and management/ownership groups.
Product overview
StayNTouch offers StayNTouch 2.0, a cloud-native, fully-integrated hotel technology suite anchored by its core StayNTouch PMS (a mobile-first property management system). Around this core platform, StayNTouch bundles complementary add-on modules including StayNTouch Pay for native payment processing, the StayNTouch Booking Engine for direct reservations, the StayNTouch Channel Manager for OTA distribution, StayNTouch Kiosk for guest self-service, StayNTouch UpsellPro for automated upselling, and an AI-Powered Guest Messaging Tool. The platform is extended through StayNTouch Connect APIs and the StayNTouch Integration Hub, which provides access to 1,400+ third-party PMS integrations at no extra cost, enabling hotels to assemble a tailored technology stack.
Differentiator
Problem solved
Functional benefit
Brands
- Stayntouch PMS: Flagship cloud-native property management system for hotels.
- Stayntouch 2.0
- Stayntouch Pay
- Stayntouch Booking Engine
- Stayntouch Kiosk
- Stayntouch Channel Manager
- Stayntouch Connect APIs
Products and services
- StayNTouch PMS Cloud-native, mobile-first hotel property management system serving as the core platform of the StayNTouch suite; manages reservations, check-in/check-out, housekeeping, multi-property operations, reporting, and integrates with the broader product suite.
- StayNTouch 2.0 Cloud-native, fully-integrated hotel technology suite bundling the StayNTouch PMS with complementary modules (Pay, Booking Engine, Channel Manager, Kiosk, and APIs) designed to amplify hotel performance and guest experience.
- StayNTouch Pay Native end-to-end payment processing solution for hotels integrated with the StayNTouch PMS, designed to manage payment transactions simply and securely with no hidden fees.
- StayNTouch Booking Engine Customizable, mobile-optimized hotel booking engine fully integrated with StayNTouch PMS, enabling commission-free direct bookings, group reservations, promo codes, upgrades/add-ons, and real-time two-way PMS synchronization.
- StayNTouch Channel Manager Distribution channel management module that optimizes OTA connectivity and direct bookings by synchronizing inventory, rates, and availability across distribution channels in real time.
- StayNTouch Kiosk PMS-integrated guest self-service kiosk that streamlines check-in, key retrieval, and check-out, enabling customizable contactless guest experiences.
- StayNTouch Connect APIs Webhook-enhanced open APIs providing unrestricted developer access to build new interfaces and integrations on top of the StayNTouch PMS platform.
- StayNTouch UpsellPro Automated upselling module that delivers targeted offers for room upgrades, monetized early/late check-out, and ancillary packages directly to guests' mobile devices during check-in and throughout their stay.
- AI-Powered Guest Messaging Tool AI-driven guest messaging feature launched within the StayNTouch PMS, enabling automated guest communications and engagement to enhance the guest experience.
Companies that use StayNTouch
Customer profileIdeal customer profiles3 records
StayNTouch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature11 records
StayNTouch partnerships and signals
Strategic signalRecent moves6 records
StayNTouch competitors and assessment
Company assessmentRegional players
- RMS Cloud: RMS Cloud is an Australia-headquartered cloud property management system for the hospitality industry with strong APAC presence, comparable in cloud-native architecture and mid-market positioning to StayNTouch but serving a different primary geography.
Others
- Duetto: Duetto is a cloud-based revenue management platform for hotels and casinos, integrated with major PMS systems — comparable to StayNTouch's recently embedded Ampliphi AI revenue management capability and a partner/competitor in the hospitality AI-pricing layer.
Broad incumbents
- Shiji Group: Shiji Group is a global hospitality technology platform offering its own enterprise PMS, POS, and distribution suite, and is also an existing StayNTouch investor — overlapping with StayNTouch in enterprise hotel PMS while creating a structural investor/competitor dynamic.
- Oracle Hospitality (Opera Cloud): Oracle Opera Cloud is the dominant enterprise legacy PMS now repositioned for cloud, serving global chains and large management groups — the incumbent StayNTouch most often displaces in mid-market and select enterprise sales cycles.
- Infor Hospitality Management Solutions (HMS): Infor HMS is an enterprise property management system used by large hotel chains and management groups, representing the on-premise/legacy side of the competitive set StayNTouch targets for cloud-native displacement.
Direct peers
- RoomKeyPMS: RoomKeyPMS is a cloud-based property management system built for independent hotels, boutique properties, and small chains in North America, serving a very similar customer profile and feature scope as StayNTouch.
- Mews: Mews is a cloud-native hotel PMS platform serving independent hotels, groups, and hostels with APIs, payments, and a marketplace — a direct competitor to StayNTouch across cloud-PMS, payments, and integration breadth in the same mid-market and enterprise segments.
- Cloudbeds: Cloudbeds offers a cloud-based hotel PMS plus booking engine, channel manager, and marketplace, with a strong footprint in independent and boutique hotels — directly overlapping StayNTouch's core independent/boutique and small-management-company segments.
- Maestro PMS: Maestro PMS provides property management software for independent hotels, boutique properties, and resort groups, with both on-premise and cloud deployment options — closely comparable to StayNTouch's independent/boutique and management-company target segments.
Emerging players
- Hotelogix: Hotelogix is a cloud-based hotel PMS targeting small and mid-scale independent hotels, with mobile and multi-property capabilities — overlapping with StayNTouch's independent/boutique segment at a smaller, emerging-player scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
StayNTouch social profiles
Digital presenceStayNTouch compliance and trust
Trust signalCompliance2 records
StayNTouch financial estimates
Financial estimateRevenue estimate
Valuation estimate
StayNTouch leadership team
Management profileNumber of profiles
Profiles8 records
StayNTouch funding detail
Funding detailFunding overview
Funding rounds4 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
StayNTouch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about StayNTouch
What does StayNTouch do?
StayNTouch provides a cloud-native, mobile-first hotel Property Management System (PMS) and an integrated technology suite (StayNTouch 2.0) that bundles complementary modules including native payment processing (StayNTouch Pay), a direct booking engine, a channel manager, a self-service kiosk, an automated upsell engine (UpsellPro), and webhook-enhanced open APIs, sold primarily to independent hotels, hotel chains, and management/ownership groups.
Is StayNTouch a public or private company?
StayNTouch is a private company. It is classified as venture growth investor backed and is currently operating.
When was StayNTouch founded?
StayNTouch was founded in 2012. It employs 11 to 50 people.
Where is StayNTouch based?
StayNTouch is headquartered in Bethesda, United States, in the North America region.
How does StayNTouch make money?
Three revenue lines are on record. SaaS Subscription Fees (PMS, Stayntouch 2.0, Booking Engine, Channel Manager, Kiosk) is the primary driver. The others are professional Services (Implementation, Integration, Configuration, Training) and stayntouch Pay — Payment Processing.
Who are StayNTouch's main competitors?
RMS Cloud is listed as a regional player. Duetto is listed as an others. Broad incumbents are Shiji Group, Oracle Hospitality (Opera Cloud) and Infor Hospitality Management Solutions (HMS). Direct peers are RoomKeyPMS, Mews, Cloudbeds and Maestro PMS. Hotelogix is listed as an emerging player.
Does StayNTouch have an API?
Yes. StayNTouch Connect APIs are webhook-enhanced open APIs that provide unrestricted access for developers to build new interfaces and integrations, supporting the StayNTouch PMS platform's extensibility and the broader Integration Hub of 1400+ PMS integrations. Developer documentation is at www.stayntouch.com/developers.
What industry is StayNTouch in?
StayNTouch's product category is Hotel Property Management Software. Its primary akta.pro industry code is THALADAB, Vacation Rental & Short-Stay Booking Engines. Its NAICS code is 518 and its SIC code is 7000.