Laiye

What Laiye does

Laiye (LAIYE PTE. LTD.) is an intelligent automation platform provider founded in 2015 and incorporated in Singapore with primary operations in Beijing. The company serves enterprise customers through its Work Execution Platform (WEP), a unified system that combines robotic process automation (RPA), intelligent document processing (IDP), conversational AI, and LLM-powered agentic AI into a single platform for building and managing digital workforces. Core modules include Agentic Process Automation (APA), Agentic Document Processing (ADP), and Agentic Customer Experience (ACX), supported by specialized AI agents for lead generation, candidate screening, and market analysis.

Name

Laiye

Legal name

LAIYE PTE. LTD.

Website

https://laiye.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Laiye provides an intelligent automation platform combining RPA, document processing, conversational AI, and LLM-powered agents to build digital workforces for global enterprises, serving 300+ Fortune 500 and China Top 500 customers.

Ownership category

akta.pro rank

Product category

Intelligent Automation Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

Keywords

• Intelligent automation platform
• Robotic process automation
• Agentic process automation
• Agentic document processing
• AI digital workforce

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscriptions: Laiye generates revenue through software subscriptions for its intelligent automation platform including APA, ADP, and ACX. The platform is offered via cloud or on-premises deployment, with annual subscription billing. Free trial is available for evaluation.
2. Professional Services: Laiye provides implementation, training, and customer success services as part of its revenue model, as evidenced by customer testimonials referencing training and customer success services provided alongside product deployment.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Laiye provides an intelligent automation platform (Work Execution Platform / WEP) that enables enterprises and governments to build, deploy, and scale AI-powered digital workers. The platform unifies Agentic Process Automation (APA), Agentic Document Processing (ADP), and Agentic Customer Experience (ACX), integrating RPA, document intelligence, conversational AI, and LLM-powered AI agents. It is sold via cloud or on-premises deployment with annual subscriptions and is used by 300+ Fortune 500 and China Top 500 companies to automate repetitive operations across finance, healthcare, logistics, insurance, manufacturing, and other industries.

Product overview

Laiye is an intelligent automation platform provider offering a unified platform-plus-modules architecture centered on the Work Execution Platform (WEP). The platform enables enterprises to build, manage, and scale AI Agents (digital workers) powered by LLMs. The product portfolio includes three core modules: Agentic Process Automation (APA) for workflow automation, Agentic Document Processing (ADP) for document intelligence, and Agentic Customer Experience (ACX) for customer service transformation. Supporting components include APA Creator, Automation Worker, Automation Recorder, and Automation Commander for building and managing automation; General Recognition, Invoice Recognition, Document Extraction, Document Classification, Document Comparison, and Document Verification for IDP; and specialized AI Agents for Lead Generation, Candidate Screening, and Market Analysis. Additional offerings include Agent Marketplace, Collaboration Hub, Ideation Center, Open API/MCP integration, Security and Compliance, and Migration Tools. The platform integrates with top LLMs (DeepSeek, Qwen, GLM, OpenAI) and supports MCP protocol for extensibility.

Differentiator

Problem solved

Functional benefit

Products and services

• Work Execution Platform (WEP) Secure, efficient, intelligent automation platform that serves as the core engine for deploying, operating, and expanding a full AI-powered digital workforce across enterprise processes. Targets enterprise and government buyers.
• Agentic Process Automation (APA) Advanced process automation combining RPA with AI agents for complex business process execution, supporting enterprise customers transitioning from rule-based RPA to intelligent agentic workflows.
• Agentic Document Processing (ADP) Intelligent document processing platform combining OCR, computer vision, and NLP for document extraction, classification, comparison, and verification across invoices, forms, contracts, and other enterprise documents in 100+ languages.
• Agentic Customer Experience (ACX) AI-native customer experience platform powering chatbots and voicebots for 24/7 automated multilingual customer service and conversational customer engagement for enterprise customers.
• Laiye ADP-CLI Command-line interface tool that brings enterprise-grade document processing to any AI agent platform with batch processing, 100+ language support, and table extraction for global invoice entry and logistics document verification scenarios.
• ADP Self-Optimization Agent Invoice processing AI agent that automatically learns from every reviewer correction, identifies recurring error patterns, and generates optimizations validated against historical documents without configuration or custom model training. Offered free for a limited introductory period.
• APA Creator Low-code/pro-code authoring tool for building agentic process automation workflows, featuring one-click migration from existing RPA bots to APA workflows for enterprise automation developers.
• OpenAPA Open-source agentic framework for building AI agents, ranking #1 globally in the OSWorld benchmark Agentic Framework category at 78.3%. Available on GitHub for developers and enterprise agent platform builders.
• Mindsay Chatbot & Voicebot Platform Chatbot and voicebot platform acquired from Mindsay in April 2022 that enhances Laiye's conversational AI and customer service automation offerings for European and global enterprise customers.

Quantifiable outcome

• Lenovo: 100+ systems running, 200+ scenarios created, 83% request handled automatically, 100% accuracy detected
• +14 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability13 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• MindsaycoreStrategic or Co-development Partner · 14 April 2022Laiye acquired Mindsay, a European chatbot and voicebot platform, to enhance its intelligent automation offerings. The deal included establishing a new R&D hub in Paris. All Mindsay customers have been retained post-acquisition, with some having already expanded the scope of their relationship with Laiye.
• KPMG ChinaflagshipImplementation/ SI/ Consulting Partner · 1 September 2021Strategic partnership to promote intelligent automation transformation in the finance industry. Integrating Laiye's AI-powered RPA technology with KPMG's professional services to empower enterprises with intelligent automation. Collaboration since 2020, with continuous customer successes. KPMG endorsed Laiye in KPMG's China Leading FinTech 50.
• MicrosoftcoreTechnology or IntegrationLaiye and Microsoft partnership to accelerate business automation across China. Microsoft Azure OCR and Multilingual Table Recognition Services, and Azure GPT are used within Laiye's IDP platform. Microsoft Singapore Pte. Ltd. serves as a technology provider for Laiye's document processing services.
• IACcoreChannel Partner/ Reseller/ DistributorLaiye and IAC signed a strategic partnership to make waves in EMEA intelligent automation market. IAC serves as a channel partner for expanding Laiye's distribution in the EMEA region.
• China Academy of Information and Communications TechnologyminorOthersNanyang Commercial Bank's intelligent automation project was selected as a typical case by the China Academy of Information and Communications Technology in the 'Financial Artificial Intelligence Research Report (2022)'.
• China National Petroleum CorporationminorChannel Partner/ Reseller/ DistributorLarge enterprise customer cited in Q2 results as an example of big deals won, with Laiye's intelligent automation solutions deployed.
• Singapore National Library BoardminorChannel Partner/ Reseller/ DistributorGovernment customer cited in Q2 results as a notable deal win in the Singapore market.

Scale indicators13 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• ABBYY: ABBYY is a leading Intelligent Document Processing (IDP) vendor directly competing with Laiye's ADP product. Both offer OCR, document extraction, and classification with enterprise-grade accuracy, and both have been recognized in Gartner's IDP Magic Quadrant.
• Automation Anywhere: Automation Anywhere is a direct competitor in the RPA + AI agent space, offering the Automation 360 platform with process automation, document processing, and AI agents. Both vendors target large enterprise and global Fortune 500 deployments and are recognized in Gartner's RPA MQ.
• UiPath: UiPath is the global leader in RPA and intelligent automation, directly competing with Laiye's APA and WEP offerings. Both vendors target enterprise digital workforces with low-code automation, IDP, and increasingly agentic AI capabilities, and both have been recognized in the Gartner MQ for RPA.
• SS&C Blue Prism: Blue Prism (acquired by SS&C) is an established enterprise RPA platform competing head-to-head with Laiye's traditional RPA offerings and increasingly its APA agentic workflows. Both vendors focus on large enterprise and regulated industry deployments.
• WorkFusion: WorkFusion offers AI-powered intelligent automation combining RPA, IDP, and pre-built digital workers for banking, financial services, and insurance. Comparable to Laiye in its target verticals and product approach of digital workforce for high-volume document/process tasks.

Broad incumbents

• Appian: Appian offers a low-code process automation platform with AI and IDP capabilities, competing with Laiye for enterprise digital transformation and intelligent automation spend. Both target regulated industries and complex process automation.
• Pegasystems: Pegasystems offers a broad enterprise low-code, BPM, CRM, and AI/automation platform overlapping with Laiye's APA and digital workforce positioning. Pega's strengths in workflow and case management compete for the same enterprise digital transformation budget.
• Salesforce / MuleSoft: Salesforce (with MuleSoft for integration and Einstein/Agentforce for AI agents) is an emerging broad incumbent in agentic enterprise automation. Competes with Laiye for CRM-adjacent automation, conversational AI, and now agentic workflow budgets across the global enterprise.
• Microsoft Power Automate: Microsoft bundles Power Automate, Copilot, and AI Builder across the Microsoft 365, Dynamics, and Azure ecosystems — directly competing with Laiye's APA, ADP, and AI agent offerings. Microsoft's bundling advantages create significant competitive pressure on enterprise automation spend.

Emerging players

• Celonis: Celonis pioneered process mining and the execution management system category, complementing/competing with Laiye's process mining module and WEP execution platform. Both target enterprise process optimization, with Celonis now extending into AI-driven workflow automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/laiye

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds8 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Laiye