Digital Workforce
- Company typePublic
- Founded2015
- HeadquartersHelsinki, Finland
- Headcount101–250
- GTM typeB2B
- OfferingServices
Digital Workforce firmographics
Firmographics- Name
- Digital Workforce
- Legal name
- Digital Workforce Services Plc
- Website
- https://digitalworkforce.com
- Company type
- Public
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Digital Workforce industry classification
Industry- Product category
- Intelligent Process Automation Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Robotic Process Automation (RPA) & Digital Robotics (HDAAAIAI), Workflow Automation & No-Code Collaboration (BPAMAMAK)
Keywords
Where Digital Workforce is headquartered
LocationHeadquarters
- HQ city
- Helsinki
- HQ country
- Finland
- HQ region
- Europe
Offices10 records
Markets served
Digital Workforce business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Managed Automation Services: Run-as-a-service contracts delivering automation through the Outsmart platform. The company cited a completed UK healthcare acquisition and a $1.4 million Outsmart deal with a major U.S. academic health system.
- Professional Services: Design services including Business Process Study, Process Redesign for Automation, Advisory Services, Implementation Projects, IA Talent Augmentation, and Training and Mentoring.
- Recurring Revenue: 58% of revenue is recurring, including managed services contracts and ongoing automation maintenance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise managed automation contracts |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Digital Workforce product offering
Product offeringCore offering
Digital Workforce delivers intelligent process automation services through its proprietary Outsmart platform, combining robotic process automation (RPA), business process management (BPM), intelligent document processing (IDP), natural language processing, chatbots, and AI agents into managed, run-as-a-service deployments. The company provides end-to-end automation services including design services (Business Process Study, Process Redesign, Advisory), automation delivery (Implementation, Talent Augmentation, Training) and managed services (Outsmart, Run Management) for healthcare, banking, insurance, public sector, and manufacturing clients.
Product overview
Digital Workforce offers a comprehensive intelligent automation platform built around its flagship Outsmart managed service, which combines RPA, AI agents, and orchestration in a cloud-native environment. The platform supports multiple underlying technologies (SS&C Blue Prism, UiPath, Robocorp, Flowable) and includes specialized modules for Intelligent Document Processing, Natural Language Processing, Chatbots, and Process Mining. The portfolio spans from basic task automation (RPA) to advanced autonomous AI agents capable of handling unstructured work. Services are delivered as managed offerings with guaranteed SLAs, supported by professional services including Business Process Study, Process Redesign, Implementation, and Training/Mentoring.
Differentiator
Problem solved
Functional benefit
Brands
- Outsmart: Comprehensive Business Process Automation platform and managed service offering combining RPA, AI and orchestration for healthcare administrative and clinical workflows.
- Agentacademy.ai
Products and services
- Outsmart Outsmart is Digital Workforce's flagship holistic Business Process Automation platform and managed service combining RPA, AI, and orchestration capabilities to deliver intelligent automation for healthcare, banking, insurance, and other industries through run-as-a-service contracts with guaranteed SLAs and 24/7 support.
- Digital Workers (AI Agents) Autonomous AI-powered digital workers that learn, adapt, and make decisions to automate complex business processes beyond traditional rule-based RPA, handling unstructured data across healthcare, finance, insurance, and manufacturing.
- Business Process Management (BPM) BPM services using Flowable technology for designing, controlling, executing, and managing complete business process lifecycles with process orchestration, automation of complex workflows crossing organizational units, and real-time analytics.
- RPA (Robotic Process Automation) Software robot automation for repetitive, rule-based, high-volume tasks supporting Blue Prism, UiPath, and Robocorp technologies delivered from cloud or on-premise, handling copy-paste, web scraping, calculations, file operations, report building, and API connections.
- Intelligent Document Processing (IDP) Cloud-native IDP service using AI and ML to extract and understand data from unstructured documents including emails, PDFs, and images, with human-in-the-loop verification through a web UI and continuous AI model learning.
- Natural Language Processing (NLP) NLP capabilities enabling Digital Workers to analyze, understand, classify, and process text documents and emails in multiple languages, with semantic-based AI for information search and content understanding.
- Chatbots Conversational AI chatbots for automated customer interactions built using Boost.ai and Cognigy technologies, handling natural language understanding for customer service automation.
- Process Mining Process analysis capability identifying inefficiencies through automated process analysis to discover optimization opportunities in business workflows.
- Agent Academy Online learning platform providing free AI education courses for enterprises, having reached over 10,000 students as a milestone in AI knowledge development for businesses.
- Run Management Automation maintenance and business continuity service providing 24/7 guaranteed uptime for implemented solutions, ensuring operations run smoothly day and night.
Quantifiable outcome
- 24.3 million EUR revenue in 2025 with 58% recurring revenue
- +4 more outcomes
Companies that use Digital Workforce
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
Digital Workforce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature5 records
Digital Workforce partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered major, core and supporting.
- DaviesmajorStrategic partnership aimed at introducing AI agents to the insurance and other regulated industries. Combines Digital Workforce's automation expertise with Davies' insurance market presence.
- SS&C Blue PrismcorePartnership for Blue Prism RPA technology delivered from industrialized robot-as-a-service ecosystem using private cloud and Azure. Core technology partnership for enterprise automation.
- UiPathcorePartnership for UiPath RPA technology from industrialized robot-as-a-service ecosystem on Azure. UiPath is the fastest growing RPA software company.
- RobocorpsupportingPartnership for Robocorp open-source automation platform based on Python, provided through the Outsmart ecosystem and Azure.
- FlowablecoreFlowable is a cutting-edge Business Process Management and Case Management platform used for process orchestration and automation.
- MicrosoftsupportingTechnology partnership for cloud infrastructure using Azure for robot-as-a-service delivery.
- Boost.aisupportingPartnership for conversational AI and chatbot technology capabilities.
- CognigysupportingPartnership for conversational AI chatbot technology integrated into automation solutions.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
Digital Workforce competitors and assessment
Company assessmentEmerging players
- ABBYY: Intelligent Document Processing specialist whose technology overlaps with Digital Workforce's IDP offering; relevant comparable as the AI-driven document extraction layer becomes central to automation deals.
- Appian: Low-code automation and process orchestration platform; comparable as an enterprise BPM/automation stack competing for the workflow orchestration layer that Digital Workforce delivers via Flowable.
- Celonis: Process mining and execution management leader; complements and partially overlaps with Digital Workforce's process mining capability, and increasingly competes for the same enterprise automation budgets.
Broad incumbents
- Automation Anywhere: Cloud-native RPA and AI automation platform; directly competes with Digital Workforce in enterprise intelligent automation deals across banking, insurance, and healthcare.
- Pegasystems: Low-code BPM and intelligent automation platform vendor; competes with Digital Workforce in banking, insurance, and healthcare workflow automation.
- UiPath: Global RPA platform vendor whose technology Digital Workforce delivers as a managed service via Outsmart; UiPath is the dominant direct competitor to Blue Prism in the underlying RPA layer that Digital Workforce orchestrates.
- SS&C Blue Prism: Enterprise RPA platform vendor and core technology partner of Digital Workforce; competes in the same healthcare and financial-services deals while also being a supplier, creating a hybrid competitor/supplier dynamic.
Direct peers
- Tquila Automation: Automation services specialist delivering UiPath and Microsoft Power Platform implementations; similar services-led go-to-market overlapping on enterprise customers.
- Roboyo: European-headquartered intelligent automation services firm with a similar model of delivering RPA, AI, and process automation to enterprise customers; the most direct business-model comparable to Digital Workforce.
- WonderBotz: US-based managed services and implementation partner for UiPath and Blue Prism; comparable as a services-led automation firm targeting large enterprises across multiple verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Digital Workforce social profiles
Digital presenceDigital Workforce compliance and trust
Trust signalCompliance1 record
Digital Workforce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Digital Workforce leadership team
Management profileNumber of profiles
Profiles10 records
Digital Workforce subsidiaries and ownership
Company hierarchySubsidiaries2 records
Digital Workforce funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Digital Workforce M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Digital Workforce
What does Digital Workforce do?
Digital Workforce delivers intelligent process automation services through its proprietary Outsmart platform, combining robotic process automation (RPA), business process management (BPM), intelligent document processing (IDP), natural language processing, chatbots, and AI agents into managed, run-as-a-service deployments. The company provides end-to-end automation services including design services (Business Process Study, Process Redesign, Advisory), automation delivery (Implementation, Talent Augmentation, Training) and managed services (Outsmart, Run Management) for healthcare, banking, insurance, public sector, and manufacturing clients.
Is Digital Workforce a public or private company?
Digital Workforce is a public company. It is classified as public and is currently operating.
When was Digital Workforce founded?
Digital Workforce was founded in 2015. It employs 101 to 250 people.
Where is Digital Workforce based?
Digital Workforce is headquartered in Helsinki, Finland, in the Europe region.
How does Digital Workforce make money?
Three revenue lines are on record. Managed Automation Services are the primary driver. The others are professional Services and recurring Revenue.
Who are Digital Workforce's main competitors?
Emerging players on record are ABBYY, Appian and Celonis. Broad incumbents are Automation Anywhere, Pegasystems, UiPath and SS&C Blue Prism. Direct peers are Tquila Automation, Roboyo and WonderBotz.
Does Digital Workforce have an API?
No public API is recorded for Digital Workforce.
What industry is Digital Workforce in?
Digital Workforce's product category is Intelligent Process Automation Services. Its primary akta.pro industry code is HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms, with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 54151 and its SIC code is 7373.